10 Senior Customer Success Manager jobs in whatjobs
Senior Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a seasoned Senior Customer Success Manager to join their growing remote team. This role is critical in ensuring our customers achieve their desired outcomes while using our products and services. Based remotely, you will manage a portfolio of high-value clients, acting as their trusted advisor and primary point of contact. Your responsibilities will include developing and executing success plans, proactive engagement to identify and mitigate churn risks, and driving adoption and expansion of our offerings. You will conduct regular business reviews, analyze customer usage data, and identify opportunities to add value and deepen client relationships. A key part of this role involves collaborating closely with sales, product, and support teams to advocate for customer needs and ensure a seamless customer experience. You will be responsible for onboarding new clients, providing training and ongoing support, and ensuring high levels of customer satisfaction and retention. The ideal candidate will have a strong understanding of SaaS products, a proven track record in customer relationship management, and exceptional communication and problem-solving skills. Experience in strategic account management and a passion for helping customers succeed are essential. You must be comfortable working independently, managing your time effectively, and navigating complex client situations. This position offers a significant opportunity to influence customer strategy and contribute to the overall success of the business. We are seeking an individual who is highly organized, proactive, and driven by a desire to build long-lasting client partnerships. Your ability to understand business objectives and translate them into tangible results for our customers will be key. The successful candidate will be a strategic thinker with a customer-centric mindset, committed to delivering exceptional service and driving measurable business impact in the **Mombasa, Mombasa, KE** region and beyond.
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Senior Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company renowned for its innovative customer relationship management (CRM) solutions, is seeking an accomplished Senior Customer Success Manager to join their hybrid team. This crucial role is dedicated to ensuring our clients achieve their desired outcomes while using our products and services, fostering long-term loyalty and driving account growth. You will be responsible for building strong relationships with a portfolio of high-value clients, understanding their business objectives, and proactively guiding them towards maximum product adoption and satisfaction. The ideal candidate possesses exceptional communication skills, a deep understanding of SaaS business models, and a proven ability to manage complex client relationships, balancing remote work with in-office collaboration.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a dedicated portfolio of enterprise clients.
- Understand client business objectives and proactively align our solutions to help them achieve these goals.
- Onboard new clients, ensuring a smooth and successful implementation of our CRM software.
- Drive product adoption and user engagement through regular check-ins, training sessions, and best practice sharing.
- Monitor client health scores and proactively address any potential risks or churn indicators.
- Identify opportunities for account expansion and upsell/cross-sell based on client needs and success.
- Act as the primary point of contact for escalated client issues, working collaboratively with internal teams to ensure timely resolution.
- Gather client feedback and insights to inform product development and service improvements.
- Develop and deliver compelling presentations and business reviews to client stakeholders.
- Contribute to the development of customer success best practices and playbooks.
Qualifications:
- A Bachelor's degree in Business Administration, Marketing, or a related field.
- A minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry.
- Proven track record of managing a portfolio of enterprise-level accounts and driving significant client retention and growth.
- Deep understanding of SaaS product lifecycles, customer success principles, and CRM best practices.
- Exceptional communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client management.
- Ability to work effectively in a hybrid environment, collaborating with both remote and in-office teams.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- A passion for client advocacy and driving exceptional customer experiences.
- Demonstrated ability to influence stakeholders at various levels.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Senior Customer Success Manager to join their fully remote team. In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring they maximize the value they receive from our products/services, and driving customer retention and growth. You will act as the primary point of contact for a portfolio of key accounts, understanding their business objectives and aligning our solutions to meet their needs. This is a remote-first position, demanding excellent communication and organizational skills to manage client interactions effectively across digital channels.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of high-value clients.
- Proactively engage with clients to understand their business goals and challenges.
- Onboard new clients, ensuring a smooth and successful adoption of our products/services.
- Provide ongoing support, guidance, and strategic advice to clients.
- Monitor client health and identify opportunities for expansion and upsell.
- Conduct regular business reviews and provide insights on product usage and value realization.
- Address and resolve client issues promptly and effectively, escalating when necessary.
- Act as the voice of the customer internally, providing feedback to product and engineering teams.
- Drive customer retention and reduce churn through proactive engagement and value demonstration.
- Contribute to the overall success of client relationships for our diverse user base, supporting those connected to Mombasa, Mombasa, KE and beyond.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven track record of managing a portfolio of enterprise clients and achieving high retention rates.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Proactive, results-oriented, and passionate about customer satisfaction.
- Experience in a SaaS or technology-driven industry is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a proactive and relationship-driven Senior Customer Success Manager to join their fully remote team. In this vital role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will build and nurture strong, long-term relationships with a portfolio of key accounts, acting as their trusted advisor. Your responsibilities will include onboarding new clients, driving adoption and engagement, identifying upsell and cross-sell opportunities, and managing renewals. The ideal candidate possesses exceptional communication and problem-solving skills, a deep understanding of customer needs, and a passion for delivering outstanding customer experiences. You should be adept at analyzing usage data to proactively identify potential risks and opportunities.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of key client accounts, serving as their primary point of contact and trusted advisor.
- Develop and execute strategic account plans to ensure clients maximize value from our offerings.
- Onboard new clients, guiding them through the implementation process and ensuring successful initial adoption.
- Proactively monitor client health and engagement metrics, identifying at-risk accounts and developing mitigation strategies.
- Drive product adoption and utilization by understanding client goals and providing tailored guidance and best practices.
- Conduct regular business reviews with clients to assess progress, demonstrate ROI, and identify further opportunities.
- Manage the client renewal process, ensuring high retention rates.
- Identify opportunities for account expansion through upsells and cross-sells, collaborating with sales teams.
- Gather client feedback and advocate internally for product enhancements and service improvements.
- Develop and deliver training sessions and resources to empower clients.
- Stay current with product updates, industry trends, and competitive landscape.
- Contribute to the development of customer success best practices and playbooks.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS or technology.
- Proven track record of managing a book of business, driving adoption, and achieving high retention rates.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong analytical and problem-solving abilities, with experience using CRM and Customer Success platforms.
- Ability to understand complex product functionalities and translate them into client benefits.
- Proactive, organized, and able to manage multiple priorities effectively.
- Demonstrated ability to work independently and collaborate effectively in a remote team environment.
- Experience in coaching or mentoring junior team members is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for a dedicated and proactive Senior Customer Success Manager to ensure our clients achieve maximum value from our products and services. This hybrid role offers the best of both worlds: the flexibility of remote work combined with opportunities for in-person collaboration. You will be the primary point of contact for a portfolio of key accounts, driving adoption, retention, and advocacy. Your expertise in client relationship management, problem-solving, and understanding customer needs will be paramount to success.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of high-value clients.
- Proactively engage with customers to understand their business objectives and how our solutions can help them achieve success.
- Drive product adoption and usage by providing strategic guidance, training, and best practices.
- Monitor customer health scores and identify at-risk accounts, developing and executing proactive retention strategies.
- Serve as the escalation point for critical customer issues, coordinating with internal teams to ensure timely resolution.
- Conduct regular business reviews with clients to demonstrate value, gather feedback, and identify upsell/cross-sell opportunities.
- Onboard new customers effectively, ensuring a smooth transition and rapid time-to-value.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Develop and refine customer success playbooks and best practices.
- Track and report on key customer success metrics, such as retention rates, churn, and net promoter score (NPS).
- Mentor and guide junior Customer Success Managers.
- Identify opportunities for customers to become advocates through case studies, testimonials, and referrals.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
- Proven track record of managing a portfolio of enterprise clients and driving customer retention and growth.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand technical concepts and explain them clearly to non-technical audiences.
- Experience working in a hybrid work environment, balancing remote and in-office responsibilities.
- Proactive, organized, and able to manage multiple priorities effectively.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- A passion for helping customers succeed and a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Success Manager to lead and champion our customer advocacy efforts within a fully remote environment. This pivotal role is responsible for building and maintaining strong, long-lasting relationships with our key clients, ensuring they maximize the value of our products and services. You will act as a trusted advisor, understanding client needs, providing strategic guidance, and proactively addressing any challenges to drive customer satisfaction and retention. The ideal candidate will possess exceptional communication, problem-solving, and interpersonal skills, with a proven ability to navigate complex client situations and deliver outstanding service. This position demands a deep understanding of customer success principles, retention strategies, and the ability to translate customer feedback into actionable product and service improvements. You will collaborate closely with sales, product, and support teams to ensure a seamless customer journey. We are looking for an individual who is passionate about fostering customer loyalty, driving adoption, and creating advocates for our brand. This is a fantastic opportunity to make a significant impact on customer loyalty and revenue growth in a supportive, remote-first culture. The ability to manage a portfolio of high-value accounts and demonstrate measurable improvements in customer lifetime value is essential. You will be expected to develop and deliver training, share best practices, and consistently exceed customer expectations.
Location: This is a fully remote position. While geographical location is flexible, understanding the business context relevant to **Mlolongo, Machakos, KE**, can be beneficial.
Responsibilities:
Location: This is a fully remote position. While geographical location is flexible, understanding the business context relevant to **Mlolongo, Machakos, KE**, can be beneficial.
Responsibilities:
- Manage and grow a portfolio of key customer accounts.
- Build and maintain strong, long-term customer relationships.
- Act as the primary point of contact for customer inquiries and issues.
- Develop and execute customer success plans to ensure client satisfaction and retention.
- Proactively identify customer needs and recommend solutions.
- Drive product adoption and ensure customers achieve desired outcomes.
- Gather customer feedback and translate it into actionable insights for internal teams.
- Monitor customer health and implement strategies to mitigate churn risk.
- Collaborate with sales and product teams to enhance the customer experience.
- Onboard new customers and provide ongoing training and support.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer success, account management, or client relations.
- Proven track record of managing high-value client relationships and driving retention.
- Exceptional communication, presentation, and interpersonal skills.
- Strong understanding of customer success methodologies and best practices.
- Ability to analyze customer data and identify trends.
- Proficiency in CRM software and customer success platforms.
- Excellent problem-solving and conflict-resolution skills.
- Ability to work independently and manage time effectively in a remote environment.
- Passion for delivering exceptional customer service and building lasting relationships.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Success Manager
Posted 8 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for a dedicated and proactive Senior Customer Success Manager to join their fully remote, client-focused team. In this vital role, you will be responsible for building and nurturing strong, long-term relationships with our clients, ensuring they maximize the value they receive from our solutions. You will act as the primary point of contact, guiding clients through onboarding, adoption, and ongoing usage of our platform. This involves understanding their business objectives, providing strategic guidance, and proactively identifying opportunities to enhance their experience and outcomes. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a proven ability to manage a portfolio of high-value clients. You will champion client needs internally, collaborating with product, sales, and support teams to ensure client satisfaction and retention. As a fully remote professional, you will thrive in a self-directed environment, utilizing virtual tools to foster deep client engagement and deliver outstanding service. Key responsibilities include monitoring client health, driving product adoption, identifying upsell and cross-sell opportunities, and managing renewals. You will also be responsible for gathering customer feedback and insights to inform product development and service improvements. This is an excellent opportunity for a motivated individual to contribute significantly to client loyalty and company growth, all within a flexible and collaborative remote work environment.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of key client accounts, ensuring high satisfaction and retention.
- Onboard new clients, guiding them through the setup and implementation process.
- Drive product adoption and encourage clients to leverage the full capabilities of the platform.
- Proactively identify client needs and provide strategic recommendations for improvement.
- Serve as the primary point of contact for client inquiries and issues.
- Monitor client health metrics and implement proactive interventions.
- Identify opportunities for account growth, upsells, and cross-sells.
- Gather customer feedback and translate insights into actionable improvements.
- Collaborate with internal teams to resolve client issues and enhance the client experience.
- Conduct regular business reviews with clients to assess progress and align on future goals.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven track record of managing and growing client relationships in a SaaS environment.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze data and identify trends to drive client outcomes.
- Proficiency in CRM and customer success platforms.
- Self-motivated with the ability to work independently and manage time effectively in a remote setting.
- Experience in problem-solving and conflict resolution.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Success Manager
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a results-driven and customer-centric Senior Customer Success Manager to join their team. This role is critical in ensuring our clients achieve their desired outcomes while using our products and services. The ideal candidate will have a proven ability to build strong relationships, understand client needs, and drive customer retention and growth. You will be responsible for managing a portfolio of key accounts, proactively engaging with clients to understand their challenges, and providing strategic guidance and solutions. Key responsibilities include onboarding new clients, developing success plans, conducting regular business reviews, and identifying opportunities for upselling and cross-selling. The Senior Customer Success Manager will act as the primary point of contact for their clients, advocating for their needs internally and ensuring a seamless customer experience. You will collaborate closely with sales, product, and support teams to address client issues and drive product adoption. This role requires exceptional communication, negotiation, and problem-solving skills, along with a deep understanding of customer relationship management best practices. You must be adept at analyzing customer data to identify trends and opportunities for improvement. This is a hybrid role, requiring a balance of remote work and regular in-office presence for team collaboration and client meetings at our Mombasa, Mombasa, KE office. A bachelor's degree in Business Administration, Marketing, or a related field, combined with 5+ years of experience in customer success, account management, or a client-facing role within a technology or service-oriented company, is required. Experience with CRM software and customer success platforms is essential. If you are passionate about customer advocacy and possess the skills to drive customer loyalty and business value, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading SaaS provider, is actively searching for a dedicated and proactive Senior Customer Success Manager to join their expanding, fully remote team. This critical role focuses on nurturing and strengthening relationships with key clients, ensuring they achieve maximum value from our client's innovative software solutions. You will be the primary point of contact, providing strategic guidance, proactive support, and driving adoption to foster long-term loyalty and growth. The ideal candidate will possess exceptional communication skills, a deep understanding of customer needs, and a proven ability to manage complex client portfolios.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
- Understand client business objectives and demonstrate how our client's solutions can help achieve them.
- Proactively monitor client health and identify opportunities for increased engagement and value realization.
- Conduct regular business reviews with clients to assess progress and identify areas for improvement.
- Drive product adoption and usage by providing best practices, training, and ongoing support.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Manage client escalations and ensure timely and satisfactory resolution of issues.
- Identify and pursue opportunities for account expansion and upsell.
- Develop and execute customer success plans tailored to individual client needs.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, or a related field; relevant certifications are a plus.
- Minimum of 5 years of experience in customer success, account management, or a client-facing technical role, preferably within a SaaS environment.
- Proven track record of managing enterprise-level client relationships and achieving high retention rates.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly.
- Strong understanding of SaaS business models and customer lifecycle management.
- Ability to analyze customer data and identify trends and opportunities.
- Proactive, self-motivated, and able to work independently in a remote setting.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Demonstrated ability to manage multiple priorities and projects simultaneously.
- A passion for helping customers succeed and a deep commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Success Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Senior Customer Success Manager to join their thriving team. In this fully remote role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will act as a trusted advisor, building strong relationships, understanding client needs, and proactively guiding them towards success. Your key responsibilities will include onboarding new clients, providing ongoing support and training, identifying opportunities for upsell and cross-sell, and advocating for client needs internally. You will monitor client health, address issues promptly, and drive customer retention and satisfaction. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills. A deep understanding of customer success principles and best practices is essential. Experience in SaaS environments, account management, or client relations is highly desirable. You must be adept at managing a portfolio of clients, working independently, and driving value in a remote setting. This role requires a proactive approach, a passion for helping others succeed, and the ability to think critically to resolve complex client challenges. You will be instrumental in fostering long-term, mutually beneficial relationships with our clients. This fully remote position, serving clients in the region of Mombasa, Mombasa, KE and beyond, demands a commitment to delivering exceptional customer experiences.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of clients, ensuring high levels of satisfaction and retention.
- Onboard new clients, guiding them through the initial stages of product adoption.
- Develop and maintain strong, long-term relationships with key client stakeholders.
- Proactively identify and address client needs and challenges.
- Provide ongoing support, training, and best practice guidance to clients.
- Monitor client usage and health, intervening when necessary to ensure success.
- Identify opportunities for account growth, including upsells and cross-sells.
- Act as the voice of the customer internally, advocating for their needs.
- Develop and deliver regular business reviews with clients.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or Client Services.
- Proven track record of managing client relationships and driving retention.
- Experience in a SaaS or technology-driven environment is highly preferred.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in CRM software and customer success platforms.
- Demonstrated ability to understand customer needs and deliver value.
- Passion for customer advocacy and delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
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