6 Senior Customer Success Manager Saas jobs in whatjobs
Senior Customer Success Manager - SaaS
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and proactive Senior Customer Success Manager to join their growing, remote-first team. This role is vital for ensuring our clients derive maximum value from our Software as a Service (SaaS) platform, fostering long-term relationships and driving customer retention. You will be responsible for managing a portfolio of key accounts, understanding their business objectives, and guiding them towards successful adoption and utilization of our solutions. Your primary focus will be on proactive engagement, onboarding support, training, and identifying opportunities for upselling and cross-selling. Responsibilities include developing success plans for each client, conducting regular check-ins and business reviews, monitoring customer health metrics, and acting as the primary point of contact for any escalations. You will collaborate closely with sales, product, and support teams to advocate for customer needs and provide feedback for product improvement. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role within the SaaS industry. Excellent communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer lifecycle management, churn reduction strategies, and customer satisfaction metrics is required. Proficiency with CRM software and customer success platforms is a significant advantage. This is a fully remote position, demanding strong organizational skills, self-discipline, and the ability to build rapport and trust with clients virtually. Join a dynamic company dedicated to client success and contribute to the growth of our global client base, supporting customers both locally in **Mombasa, Mombasa, KE**, and internationally.
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Senior Customer Success Manager (SaaS)
Posted 19 days ago
Job Viewed
Job Description
Our client is a rapidly growing SaaS company seeking a proactive and experienced Senior Customer Success Manager to join their fully remote team. In this vital role, you will be the primary point of contact for a portfolio of key clients, ensuring they derive maximum value from our software solutions. You will build strong relationships, understand their business objectives, and guide them towards successful adoption and ongoing utilization. This position requires exceptional communication, problem-solving, and strategic account management skills. You will proactively identify potential issues, offer solutions, and advocate for client needs internally. Your success will be measured by client retention, satisfaction, and expansion within your assigned accounts.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
- Understand clients' business goals and objectives and align our SaaS solutions to help them achieve success.
- Conduct regular check-ins, business reviews, and strategic planning sessions with clients.
- Onboard new clients, ensuring a smooth and effective implementation process.
- Proactively monitor client health and identify potential churn risks, implementing mitigation strategies.
- Educate clients on new features, best practices, and how to maximize their use of the platform.
- Serve as the voice of the customer internally, providing feedback to product, sales, and engineering teams.
- Identify opportunities for client growth and upselling/cross-selling of additional services or features.
- Troubleshoot client issues and coordinate with support teams to ensure timely resolution.
- Develop and share best practice guides, case studies, and success stories.
- Track key customer success metrics (e.g., adoption rates, NPS, churn rate, renewal rate).
- Contribute to the development and improvement of customer success processes and playbooks.
- Mentor and guide junior customer success managers in a remote capacity.
- Bachelor's degree in Business Administration, Marketing, or a related field; relevant certifications are a plus.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS industry.
- Proven track record of managing enterprise-level accounts and achieving high retention rates.
- Deep understanding of the SaaS business model and customer lifecycle.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to effectively manage multiple priorities and projects simultaneously in a remote setting.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- A genuine passion for helping clients succeed and a customer-centric mindset.
- Ability to work autonomously and as part of a distributed team.
- Experience in (Specific Industry related to the SaaS) is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager - SaaS
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly motivated and experienced Senior Customer Success Manager to join their expanding team. This is a fully remote position, dedicated to ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships with a portfolio of key accounts, understanding their business needs, and driving adoption, retention, and expansion of our SaaS solutions. The ideal candidate possesses excellent communication skills, a deep understanding of customer relationship management, and a passion for delivering exceptional client experiences.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
- Understand client business objectives and demonstrate how our SaaS solutions can help them achieve success.
- Drive product adoption and ensure clients are maximizing the value they receive from our services.
- Proactively identify and address potential client issues and escalations, working towards swift and effective resolutions.
- Conduct regular business reviews with clients to assess satisfaction, identify opportunities, and reinforce value.
- Monitor client health metrics and implement strategies to mitigate churn risk.
- Identify opportunities for upselling and cross-selling based on client needs and product capabilities.
- Collaborate with sales, product, and support teams to ensure a seamless client experience.
- Educate clients on new features, best practices, and relevant industry trends.
- Gather client feedback and advocate for product improvements internally.
- Contribute to the development of customer success best practices and resources.
- Onboard new clients and guide them through the initial stages of product usage.
- Serve as a trusted advisor and subject matter expert to clients.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5-7 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS products and the subscription business model.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze data, identify trends, and make data-driven recommendations.
- Proactive, organized, and able to manage multiple priorities effectively in a remote environment.
- Problem-solving skills and a customer-centric mindset.
- Experience in conducting client training and onboarding sessions is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager - SaaS
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and client-focused Senior Customer Success Manager (CSM) to join their thriving, fully remote customer success team. This role is crucial for nurturing long-term relationships with key clients, ensuring they derive maximum value from our client's innovative SaaS platform. You will be responsible for onboarding new clients, providing strategic guidance, driving adoption, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess exceptional communication skills, a deep understanding of SaaS business models, and a passion for helping clients achieve their goals.
Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility to work from anywhere, with the designated functional hub being Malindi, Kilifi, KE . Our client is dedicated to building a globally distributed, high-performing team.
Responsibilities:
- Manage a portfolio of high-value clients, acting as their primary point of contact.
- Develop and execute success plans tailored to each client's unique business objectives.
- Onboard new clients efficiently and effectively, ensuring a smooth transition and rapid time-to-value.
- Conduct regular business reviews to assess client health, satisfaction, and strategic alignment.
- Proactively identify and address potential client issues, mitigating churn risk.
- Drive product adoption and deeper engagement with our platform's features.
- Identify opportunities for account growth through upselling and cross-selling.
- Gather client feedback and advocate for their needs internally to influence product development.
- Collaborate with Sales, Support, and Product teams to ensure a seamless client experience.
- Track key customer success metrics (e.g., NPS, adoption rates, retention) and report on progress.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS industry.
- Proven ability to build and maintain strong, long-term client relationships.
- Excellent understanding of SaaS metrics and customer success best practices.
- Strong communication, presentation, and negotiation skills.
- Ability to analyze data, identify trends, and make data-driven recommendations.
- Self-motivated, organized, and able to manage multiple priorities in a remote work environment.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight) is a plus.
This is a fully remote position, offering the flexibility to work from anywhere, with the designated functional hub being Malindi, Kilifi, KE . Our client is dedicated to building a globally distributed, high-performing team.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Success Manager (SaaS)
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Success Manager to join their fully remote team. In this critical role, you will be responsible for fostering strong relationships with our clients, ensuring they derive maximum value from our software-as-a-service (SaaS) platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing usage to drive retention and expansion. Your responsibilities will include understanding client business objectives, developing success plans, proactively identifying potential issues, and coordinating with internal teams (support, product, sales) to resolve customer needs. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a proven ability to manage a portfolio of high-value accounts. You should have a deep understanding of customer success principles and a passion for delivering outstanding customer experiences. Experience in a remote-first environment is essential. You will conduct regular check-ins, business reviews, and training sessions, often via video conferencing and other digital tools, supporting clients based globally. This is an exciting opportunity to contribute to our client's growth and reputation for excellent customer support, all while working from your home office, ideally situated within a commutable distance to Mombasa, Mombasa, KE . We are looking for individuals who are proactive, empathetic, and data-driven, with a knack for building long-term partnerships. A Bachelor's degree in Business, Communications, or a related field is preferred, along with significant experience in customer success, account management, or a similar client-facing role, preferably within the SaaS industry. If you are passionate about helping businesses succeed and thrive in a remote collaborative setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Success Manager, SaaS
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and client-focused Senior Customer Success Manager to join their fully remote team. In this vital role, you will be the primary advocate for our clients, ensuring they maximize the value of our software solutions and achieve their business objectives. Your mission will be to foster long-term, strong relationships, reduce churn, and drive expansion opportunities. This position requires exceptional communication skills, a deep understanding of customer needs, and a proactive approach to problem-solving. You will manage a portfolio of key accounts, providing strategic guidance, onboarding support, and ongoing engagement to ensure client satisfaction and retention.
Key responsibilities include developing and executing customer success plans tailored to individual client needs and goals. You will conduct regular business reviews, provide training and best practice guidance, and proactively identify potential issues and offer solutions. Monitoring customer health scores and key metrics, such as usage, adoption, and satisfaction, will be critical. You will act as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to drive continuous improvement. Collaborating with the sales team to identify upsell and cross-sell opportunities is also an integral part of the role. This position demands excellent organizational skills to manage multiple clients and priorities effectively in a remote setting.
The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, coupled with at least 5 years of experience in customer success, account management, or a similar client-facing role within the SaaS industry. A proven ability to build rapport and trust with clients, manage complex relationships, and demonstrate a strong understanding of software solutions is essential. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. Excellent analytical, problem-solving, and presentation skills are mandatory. You must be a self-starter, highly motivated, and possess exceptional communication and interpersonal skills, thriving in a fully remote work environment. This is an exciting chance to contribute to client satisfaction and company growth, all from your home office. The role's operational hub is notionally near Mombasa, Mombasa, KE .
Key responsibilities include developing and executing customer success plans tailored to individual client needs and goals. You will conduct regular business reviews, provide training and best practice guidance, and proactively identify potential issues and offer solutions. Monitoring customer health scores and key metrics, such as usage, adoption, and satisfaction, will be critical. You will act as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to drive continuous improvement. Collaborating with the sales team to identify upsell and cross-sell opportunities is also an integral part of the role. This position demands excellent organizational skills to manage multiple clients and priorities effectively in a remote setting.
The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, coupled with at least 5 years of experience in customer success, account management, or a similar client-facing role within the SaaS industry. A proven ability to build rapport and trust with clients, manage complex relationships, and demonstrate a strong understanding of software solutions is essential. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero) is highly desirable. Excellent analytical, problem-solving, and presentation skills are mandatory. You must be a self-starter, highly motivated, and possess exceptional communication and interpersonal skills, thriving in a fully remote work environment. This is an exciting chance to contribute to client satisfaction and company growth, all from your home office. The role's operational hub is notionally near Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.
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