40 Account Manager jobs in Kenya

Description
Join AWS's Enterprise Sales team in Kenya and help shape the future of cloud computing while working with some of the country's largest organizations. As an Enterprise Account Manager within AWS Global Sales (AGS), you'll drive digital transformation for major enterprises sectors.
This role offers an exciting opportunity to build and grow strategic customer relationships with Kenyan enterprises, drive cloud adoption and digital transformation initiatives, work with innovative AWS technologies and solutions, collaborate with experienced sales and technical teams, develop expertise in key industry verticals
As part of AGS, you'll work with some of Kenya's most innovative organizations, helping them leverage AWS services to transform their businesses. This role combines strategic account management with solution-based selling, offering significant opportunity for growth and impact.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
As an Enterprise Account Manager within AGS, you will:
- Own and develop relationships with key stakeholders across enterprises
- Create and execute strategic account plans aligned with customer goals
- Drive adoption of AWS services through solution-based selling
- Meet or exceed assigned sales quotas through effective pipeline management
- Collaborate with solutions architects and professional services teams
- Work closely with partners to drive customer success
- Understand customer technical and business requirements
- Build expertise in industry-specific solutions for multiple sectors
- Identify and develop new business opportunities
- Contribute market insights and customer feedback
- Help customers navigate their digital transformation journey
A day in the life
The AWS AGS Enterprise Sales team in Kenya partners with some of the country's largest and most influential organizations to drive their digital transformation journeys. We are deeply customer-obsessed, combining strong technical expertise with a passion for innovation to help our customers achieve meaningful impact across key sectors. As part of AGS, you'll be part of a global organization focused on delivering long-term success for enterprise customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- More than 10 years experience in full sales cycle roles within technology sales, business development, sales engineering, consulting, or related fields
- Bachelor's degree or equivalent professional experience
- Proven track record of working with Enterprise customers to drive complex solutions and strategic outcomes
Preferred Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in engineering, computer science, or MIS
- Experience driving new business in Enterprise accounts at the C-suite level or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in sales in the technology industry with SaaS, PaaS or IaaS products and platforms.
+ Experience engaging with accounts, selling a portfolio of products at C-level.
**Preferred qualifications:**
+ Experience with large, complex commercial and legal negotiations working with procurement, legal, and business teams.
+ Experience promoting Google Cloud computing technologies to large and complex organizations across geographies.
+ Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
+ Ability to influence decisions at the executive level.
+ Ability to present analyses and break down technical concepts into simple terms to present to technical and non-technical audiences.
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Build and deepen executive relationships with enterprise customers; bring to Google your mature CxO relationships to help us grow into new organizations.
+ Negotiate and manage end-to-end complex business cycles, often presenting to C-level executives in corporate customers.
+ Lead account strategy in generating and developing business growth opportunities, working collaboratively with Customer Engineers, and Google Partners.
+ Understand each customer's technology footprint, strategic growth plans and business drivers, technology strategy and external landscape.
+ Drive business development, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

We are looking for a customer-focused Customer Service Agent to handle inquiries, resolve issues, and provide excellent support across multiple brands.
br>*Key Responsibilities:*
* Respond promptly and professionally to customer inquiries via email, chat, and social media.
* Resolve order issues, refunds, and product questions.
* Maintain detailed records of customer interactions.
* Collaborate with fulfillment and marketing teams to address customer feedback.
* Strive to exceed customer satisfaction goals.

*Ideal Candidate Profile:*
* Experience in customer support roles, preferably in e-commerce.
* Strong communication and problem-solving skills.
* Ability to manage multiple channels and prioritize tasks.
* Empathy and patience with customers.

*Application Instructions:*
Please share:
* Examples of customer service experience.
* Description of tools or platforms used (Zendesk, Freshdesk, etc.).
* Sample responses or scenarios you have handled.

Our client in the furniture manufacturing industry is looking for a Customer Service Coordinator to join their Operations team.

Key Responsibilities:

Manage overall client communication for processed orders – Act as the main point of contact between the Operations team and clients, ensuring all updates, queries, and concerns are addressed promptly and professionally.

Liaise with Sales, Production, and Supply Chain departments – Work closely with internal teams to ensure smooth order processing and timely delivery, while maintaining alignment with client requirements.

Escalate client issues to relevant departments – Identify and escalate operational or service-related challenges to the right teams for quick and effective resolution.

Oversee order distribution to departments – Ensure all incoming orders are accurately assigned to the correct departments for processing, tracking, and delivery.

Prepare operational reports and dashboards – Compile and analyze operational data to create reports and visual dashboards that support decision-making and performance tracking.

Manage the after-sales department – Oversee after-sales activities to ensure clients receive continuous support, issue resolution, and a positive post-purchase experience.

Update and chair Work-In-Progress (WIP) meetings – Lead regular operational meetings to track progress, address challenges, and align team priorities.

Undertake other assigned duties – Support the operations team and management by taking on additional responsibilities as needed to meet business goals.

Requirements

Qualifications:

Diploma or Bachelor’s degree in Business Administration, Customer Service, Operations Management, or related field.

Minimum 3 years’ experience in customer service, operations, or a related role.

Must have attained a minimum grade of B- (minus) in KCSE (Form 4).

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Experience in preparing reports and dashboards is an added advantage.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

High attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

Strong organizational and multitasking skills.

Customer-focused mindset with a proactive approach.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._