2 Remote E Commerce Operations Specialist jobs in whatjobs
E-commerce Operations Specialist
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a meticulous and proactive E-commerce Operations Specialist to manage and optimize their online retail operations. This position is crucial for ensuring a seamless customer experience from order placement to delivery. As a fully remote team member, you will play a vital role in maintaining inventory levels, processing orders efficiently, and coordinating with logistics partners to ensure timely fulfillment. The ideal candidate possesses a keen eye for detail, excellent organizational skills, and a strong understanding of e-commerce platforms and best practices.
Key Responsibilities:
Qualifications:
This is a fully remote role, offering the flexibility to work from anywhere. You will be an essential part of our client's growing online business, contributing directly to their success and customer satisfaction. If you are a results-oriented professional with a passion for e-commerce and a knack for operational excellence, we encourage you to apply and become a key remote member of our client's team.
Key Responsibilities:
- Oversee daily e-commerce operations, including order processing, inventory management, and customer service inquiries.
- Monitor and manage product listings across various online channels, ensuring accuracy and competitiveness.
- Coordinate with warehouse and shipping partners to ensure timely and accurate order fulfillment.
- Analyze sales data and operational metrics to identify areas for improvement and implement solutions.
- Manage customer service escalations and resolve issues promptly to maintain high customer satisfaction.
- Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
- Collaborate with marketing and sales teams to align operational efforts with promotional campaigns.
- Stay updated on e-commerce trends, technologies, and competitor activities.
- Generate regular reports on key performance indicators (KPIs) such as conversion rates, order volume, and fulfillment times.
- Troubleshoot and resolve any issues related to the e-commerce platform, payment gateways, or shipping integrations.
Qualifications:
- Proven experience in e-commerce operations, online retail management, or a related field.
- Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and online marketplaces.
- Proficiency in inventory management systems and order fulfillment processes.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with digital marketing concepts and SEO is a plus.
- Familiarity with CRM software and order management systems.
- Detail-oriented with a high level of accuracy.
- Ability to work independently and effectively in a remote team setting.
This is a fully remote role, offering the flexibility to work from anywhere. You will be an essential part of our client's growing online business, contributing directly to their success and customer satisfaction. If you are a results-oriented professional with a passion for e-commerce and a knack for operational excellence, we encourage you to apply and become a key remote member of our client's team.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Operations Specialist
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a motivated and detail-oriented E-commerce Operations Specialist to join their fully remote team. In this role, you will be instrumental in ensuring the smooth and efficient running of all online sales channels. Your primary focus will be on managing inventory levels, processing orders accurately and promptly, and coordinating with logistics partners to guarantee timely delivery of products to customers. You will be responsible for monitoring website performance, identifying any technical issues, and collaborating with the web development team to resolve them swiftly. A key part of your role will involve optimizing the customer experience by ensuring product listings are accurate, up-to-date, and compelling, including descriptions, images, and pricing. You will also play a crucial role in managing returns and exchanges, ensuring a seamless process for customers. This position requires a proactive approach to problem-solving and a keen eye for detail to maintain high operational standards. You will regularly analyze sales data and operational metrics to identify areas for improvement and efficiency gains. Collaboration with marketing and customer service teams is essential to align operations with business objectives and customer needs. The ideal candidate will be comfortable working in a fast-paced, digital environment, possess excellent organizational skills, and be adept at using e-commerce platforms and tools. This is an exciting opportunity to contribute to the growth of an online retail business from the ground up, all within a flexible, remote work structure. We value initiative, efficiency, and a commitment to delivering exceptional customer satisfaction. The role demands strong communication skills to effectively liaise with internal teams and external vendors. Your ability to adapt to new technologies and processes will be key to your success.
Responsibilities:
Responsibilities:
- Manage day-to-day operations of the e-commerce platform.
- Process customer orders accurately and efficiently, ensuring timely fulfillment.
- Monitor and manage inventory levels across all sales channels.
- Coordinate with shipping carriers and logistics partners to ensure on-time deliveries.
- Optimize product listings with accurate descriptions, pricing, and high-quality images.
- Handle customer inquiries related to orders, shipping, and returns.
- Manage the returns and exchange process, ensuring customer satisfaction.
- Analyze sales data and operational metrics to identify trends and areas for improvement.
- Troubleshoot and resolve issues related to the e-commerce website and backend systems.
- Collaborate with marketing and customer service teams to support sales initiatives.
- Stay up-to-date with e-commerce best practices and emerging technologies.
- Proven experience in e-commerce operations, retail, or a related field.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
- Strong understanding of inventory management and order fulfillment processes.
- Excellent organizational and time management skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills for effective remote collaboration.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and proactively in a remote setting.
- Experience with customer relationship management (CRM) systems is a plus.
This advertiser has chosen not to accept applicants from your region.
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