2 Lead Field Service Engineer Remote Support jobs in whatjobs
Lead Field Service Engineer - Remote Support
Posted 19 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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Lead Field Service Engineer (Remote Support)
Posted today
Job Viewed
Job Description
Our client, a global leader in industrial automation technology, is looking for an experienced Lead Field Service Engineer with expertise in remote diagnostics and support. This role is specifically designed for a highly skilled professional who can leverage advanced remote access tools and technologies to troubleshoot, diagnose, and resolve complex technical issues for our client's cutting-edge equipment. While the role focuses on remote support, occasional travel to client sites may be required for critical installations or complex problem-solving. You will be responsible for providing Tier 2 and Tier 3 technical support, guiding on-site technicians through intricate repair processes, and developing comprehensive technical documentation. The ideal candidate will possess a deep understanding of mechanical, electrical, and software systems common in industrial settings. Key responsibilities include analyzing fault data, performing remote system diagnostics, collaborating with R&D and product support teams to identify root causes, and implementing corrective actions. This position demands excellent communication skills, the ability to explain technical concepts clearly to diverse audiences, and a strong sense of urgency and accountability. A bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline, combined with extensive hands-on experience in field service or technical support for industrial machinery, is essential. Proven experience with remote support tools, networking protocols, and diagnostic software is a significant advantage. This is a unique opportunity to join a forward-thinking company that embraces remote work capabilities to deliver exceptional customer service and support. You will be at the forefront of innovation in remote technical assistance, contributing to minimizing downtime and maximizing the performance of our client's products. If you are a proactive problem-solver with a passion for technology and a desire to excel in a remote-first technical support environment, we encourage you to apply.
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