2 Lead E Commerce Operations Manager jobs in whatjobs
Lead E-commerce Operations Manager
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce enterprise, is looking for an experienced and strategic Lead E-commerce Operations Manager to drive operational excellence across their online platforms. This is a fully remote position, enabling you to shape the future of online retail from the comfort of your home office. You will be instrumental in optimizing the entire e-commerce customer journey, from website performance and order fulfillment to customer service and returns management. This role requires a deep understanding of e-commerce best practices, logistics, supply chain management, and digital marketing principles. You will lead a remote team of operations specialists, fostering a culture of efficiency, customer satisfaction, and continuous improvement. Key responsibilities include managing inventory levels, overseeing shipping and logistics partners, analyzing sales data, and implementing strategies to reduce operational costs while enhancing customer experience. We seek a proactive individual with exceptional analytical and problem-solving skills, capable of identifying bottlenecks and implementing scalable solutions.
Key Responsibilities:
Qualifications:
This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
Key Responsibilities:
- Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
- Develop and implement strategies to optimize website user experience and conversion rates.
- Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
- Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
- Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
- Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
- Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
- Manage the returns and exchange process to minimize losses and enhance customer loyalty.
- Implement and maintain fraud prevention measures for online transactions.
- Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
- Minimum of 6 years of progressive experience in e-commerce operations management.
- Demonstrated success in optimizing online sales funnels and improving customer experience.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
- Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
- Proven ability to manage budgets, control costs, and negotiate contracts.
- Exceptional leadership, communication, and interpersonal skills.
- Experience managing remote teams is highly preferred.
- Strong problem-solving abilities and a results-oriented approach.
- Knowledge of international shipping regulations and customs procedures is an advantage.
This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
This advertiser has chosen not to accept applicants from your region.
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Lead E-commerce Operations Manager
Posted today
Job Viewed
Job Description
Our client is actively recruiting a highly experienced and strategic Lead E-commerce Operations Manager to spearhead their online retail operations. This is a fully remote position, demanding exceptional organizational skills, a deep understanding of online sales channels, and a proven ability to manage complex logistics. You will be responsible for overseeing all aspects of the e-commerce business, from inventory management and order fulfillment to customer service and website optimization. The goal is to ensure a seamless and superior customer experience that drives sales growth and brand loyalty. This role requires a proactive leader who can identify and implement operational efficiencies, streamline processes, and leverage technology to enhance performance. You will manage relationships with third-party logistics providers, suppliers, and technology vendors, ensuring smooth day-to-day operations. A critical aspect of this role involves analyzing sales data, website performance metrics, and customer feedback to identify areas for improvement and capitalize on new opportunities. You will be instrumental in developing and executing strategies to increase conversion rates, average order value, and customer lifetime value. This includes managing product listings, pricing strategies, promotional activities, and ensuring accurate inventory levels across all platforms. Furthermore, you will lead the customer service function, ensuring prompt and effective resolution of inquiries and issues, thereby maintaining high customer satisfaction ratings. This position offers a unique opportunity to shape the future of our client's online retail presence from a remote setting.
Key Responsibilities:
Key Responsibilities:
- Oversee end-to-end e-commerce operations, including order processing, inventory management, and fulfillment.
- Develop and implement strategies to optimize the online customer journey and enhance user experience.
- Manage relationships with suppliers, third-party logistics providers, and technology partners.
- Analyze sales performance, website analytics, and customer data to drive business decisions.
- Develop and execute pricing and promotional strategies to maximize revenue and profitability.
- Ensure accurate and up-to-date product listings and content across all e-commerce platforms.
- Lead and manage the customer service team, ensuring high levels of customer satisfaction.
- Identify and implement operational improvements to increase efficiency and reduce costs.
- Stay abreast of e-commerce trends, best practices, and emerging technologies.
- Manage e-commerce platform functionalities and integrations.
- Bachelor's degree in Business Administration, Operations Management, E-commerce, or a related field.
- Minimum of 7 years of experience in e-commerce operations management, with a strong focus on online retail.
- Demonstrated experience in inventory management, order fulfillment, and logistics.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools.
- Strong understanding of online marketing principles and customer acquisition strategies.
- Excellent leadership, communication, and problem-solving skills.
- Proven ability to manage multiple projects and prioritize effectively in a remote setting.
- Experience in developing and implementing operational improvement initiatives.
- Ability to analyze complex data and translate it into actionable insights.
- A strategic thinker with a passion for delivering exceptional customer experiences online.
This advertiser has chosen not to accept applicants from your region.
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