7 E Commerce Operations Manager jobs in whatjobs
E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is searching for an experienced and strategic E-commerce Operations Manager to oversee and optimize their online sales channels. This position is entirely remote, offering the flexibility to manage operations from anywhere. You will be responsible for the end-to-end management of the e-commerce platform, ensuring a seamless customer experience from browsing to delivery. This role requires a deep understanding of e-commerce best practices, supply chain logistics, and digital marketing integration.
Key Responsibilities:
Key Responsibilities:
- Manage day-to-day operations of the e-commerce website, including product listings, inventory management, and order fulfillment.
- Develop and implement strategies to improve website user experience, conversion rates, and average order value.
- Oversee inventory levels, stock replenishment, and work closely with logistics partners to ensure efficient order processing and timely delivery.
- Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
- Analyze sales data, customer behavior, and market trends to identify opportunities for growth and optimization.
- Collaborate with marketing teams to align promotional campaigns, content strategy, and SEO efforts with operational capabilities.
- Manage customer service inquiries related to orders, shipping, and returns, ensuring high levels of customer satisfaction.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Stay current with e-commerce trends, technologies, and competitor strategies.
- Ensure compliance with all relevant regulations and policies.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 4-6 years of experience in e-commerce operations management.
- Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
- Strong understanding of inventory management systems, order fulfillment processes, and logistics.
- Proficiency in analyzing e-commerce data and using insights to drive business decisions.
- Excellent project management and organizational skills.
- Strong communication and interpersonal abilities, with the capacity to collaborate effectively in a remote setting.
- Experience with digital marketing concepts such as SEO, SEM, and email marketing is a plus.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to operational challenges.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client seeks a results-driven E-commerce Operations Manager to lead and optimize their online sales channels. This is a fully remote position, offering the flexibility to manage operations from your preferred location. The E-commerce Operations Manager will be responsible for overseeing all aspects of the online store, from website management and product merchandising to order fulfillment and customer service. You will develop and execute strategies to drive online sales, improve conversion rates, and enhance the overall customer experience. Key responsibilities include managing inventory levels, coordinating with logistics partners for timely delivery, and ensuring seamless order processing. You will also be responsible for analyzing sales data, website traffic, and customer behavior to identify trends and opportunities for growth. This role requires a deep understanding of e-commerce platforms, digital marketing, and customer relationship management (CRM) systems. You will work closely with marketing, sales, and IT teams to ensure a cohesive online strategy. The ability to troubleshoot technical issues, optimize website performance, and implement new features is crucial. Furthermore, you will be responsible for managing customer inquiries and resolving issues promptly to maintain high customer satisfaction. As a remote role, strong communication, leadership, and project management skills are essential for coordinating with a distributed team and external partners. The ideal candidate is proactive, detail-oriented, and possesses a passion for the e-commerce landscape. This position will remotely support our business activities in the **Mombasa, Mombasa, KE** region. Experience with A/B testing, SEO best practices, and e-commerce analytics tools is highly desirable.
This advertiser has chosen not to accept applicants from your region.
1
E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and results-oriented E-commerce Operations Manager to lead their online retail operations. This hybrid role requires a strategic thinker with a proven ability to optimize online sales channels and enhance the customer shopping experience. You will be responsible for overseeing all aspects of the e-commerce platform, including website management, order fulfillment, inventory management, and customer service. The successful candidate will develop and implement strategies to increase website traffic, conversion rates, and average order value. You will manage online marketing campaigns, collaborate with digital marketing teams, and analyze sales data to identify trends and opportunities. A key aspect of this role involves ensuring seamless order processing and timely delivery, working closely with logistics partners. You will also be responsible for managing product listings, descriptions, and imagery, ensuring accuracy and appeal. Customer satisfaction is paramount, and you will develop and implement strategies to improve customer service and resolve issues efficiently. The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field, with at least 5 years of experience in e-commerce management. Proven experience with e-commerce platforms (e.g., Shopify, Magento), CRM software, and analytics tools is essential. Strong analytical, problem-solving, and project management skills are required. Excellent communication and interpersonal skills are necessary for collaborating with internal teams and external vendors. This role requires flexibility, with the expectation of working both remotely and from our Mombasa, Mombasa, KE office as needed to foster collaboration and team cohesion.
This advertiser has chosen not to accept applicants from your region.
2
E-commerce Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading player in the e-commerce sector, is searching for a dedicated and results-oriented E-commerce Operations Manager to lead their online retail operations. This is a fully remote position, allowing you to manage operations from anywhere. You will be instrumental in driving efficiency, enhancing customer satisfaction, and optimizing the overall online shopping experience. Key responsibilities include overseeing the entire e-commerce supply chain, from inventory management and order fulfillment to logistics and last-mile delivery. You will develop and implement strategies to streamline operational processes, reduce costs, and improve delivery times. This role involves close collaboration with marketing, sales, and customer service teams to ensure seamless integration and exceptional customer journeys. You will be responsible for managing third-party logistics providers, negotiating contracts, and monitoring performance metrics. The ideal candidate will possess a Bachelor's degree in Business Administration, Operations Management, or a related field, with at least 5 years of experience in e-commerce operations, supply chain management, or a similar role. Proven experience with e-commerce platforms and inventory management systems is essential. Strong analytical skills, with the ability to interpret data and make informed decisions, are critical. You should be an excellent communicator, a natural leader, and adept at managing remote teams. Experience in developing and executing strategic operational plans and a passion for innovation in online retail are highly valued. This position offers a significant opportunity to shape the future of our client's online presence and contribute to their continued growth and success in the vibrant Mombasa, Mombasa, KE market.
Location: Mombasa, Mombasa, KE
Location: Mombasa, Mombasa, KE
This advertiser has chosen not to accept applicants from your region.
3
E-commerce Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a results-driven and experienced E-commerce Operations Manager to oversee all aspects of their online retail operations. This is a fully remote position, offering the flexibility to manage and optimize e-commerce functions from anywhere. You will be responsible for ensuring a seamless and efficient online customer experience, from website management and order fulfillment to inventory control and customer service. Key responsibilities include optimizing website performance, developing and implementing sales strategies, managing online marketing campaigns in conjunction with marketing teams, and analyzing sales data to identify trends and growth opportunities. You will work closely with suppliers, logistics partners, and internal teams to ensure timely delivery of products and excellent customer satisfaction. This role demands a strong understanding of e-commerce platforms, digital marketing, supply chain management, and data analytics. The ideal candidate will possess excellent leadership skills, a proactive approach to problem-solving, and a keen eye for detail. You will be instrumental in driving online sales, improving conversion rates, and enhancing customer loyalty. A proven track record in managing successful e-commerce operations is essential. This position requires the ability to adapt quickly to market changes and leverage technology to achieve business objectives. You will oversee the day-to-day operations, ensuring that all processes are streamlined and effective. The ability to manage inventory levels, forecast demand, and negotiate with vendors will be critical. This is an excellent opportunity for a dynamic individual to lead and grow our client's online retail presence, contributing significantly to their overall success through strategic remote management and operational excellence. You will champion the customer experience, ensuring every interaction is positive and efficient, thereby fostering repeat business and brand advocacy.
Responsibilities:
Responsibilities:
- Manage and optimize the e-commerce website, ensuring a user-friendly experience.
- Oversee order processing, fulfillment, and shipping operations.
- Manage inventory levels and coordinate with suppliers for timely stock replenishment.
- Develop and implement strategies to increase online sales and conversion rates.
- Analyze website traffic, sales data, and customer behavior to identify trends and opportunities.
- Manage customer service inquiries and resolve issues promptly and effectively.
- Collaborate with marketing teams on promotional campaigns and digital advertising.
- Ensure compliance with e-commerce regulations and data privacy policies.
- Monitor and report on key e-commerce performance metrics.
- Identify and implement improvements to the online shopping experience.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3-5 years of experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing, SEO, and online advertising.
- Experience with inventory management and supply chain logistics.
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills.
- Ability to work independently and manage remote teams.
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Operations Manager
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading online retailer, is seeking a proactive and detail-oriented E-commerce Operations Manager to lead their digital sales channels. This is a fully remote role where you will be responsible for the end-to-end management of online store operations, ensuring a seamless customer experience from browsing to delivery. You will play a crucial part in optimizing operational efficiency and driving sales growth in a competitive digital marketplace.
Key Responsibilities:
Qualifications:
This position offers a fantastic opportunity to lead e-commerce operations remotely, impacting sales and customer satisfaction for a business based in **Mombasa, Mombasa, KE**, while enjoying the benefits of a flexible work arrangement.
Key Responsibilities:
- Oversee all aspects of the e-commerce platform, including website maintenance, product merchandising, and order processing.
- Manage inventory levels, forecast demand, and implement strategies to minimize stockouts and overstock situations.
- Coordinate with fulfillment partners and logistics providers to ensure timely and accurate order delivery.
- Develop and implement strategies to improve the online customer experience, including website navigation, checkout process, and customer support.
- Monitor key e-commerce metrics (e.g., conversion rates, average order value, customer acquisition cost) and identify areas for improvement.
- Manage promotional campaigns, discounts, and pricing strategies to drive sales and profitability.
- Collaborate with marketing teams to ensure alignment between promotional activities and operational capabilities.
- Implement and enforce e-commerce policies and procedures, including returns, exchanges, and customer service standards.
- Stay up-to-date with e-commerce trends, technologies, and best practices.
- Troubleshoot and resolve any operational issues that arise on the e-commerce platform.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- 3-5 years of experience in e-commerce operations management, online retail, or a similar role.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and online marketing principles.
- Proven ability to manage inventory, logistics, and fulfillment processes.
- Excellent analytical and problem-solving skills with a data-driven approach.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills, with the ability to build relationships with vendors and internal teams.
- Proficiency in e-commerce analytics tools.
- Experience with customer relationship management (CRM) systems is a plus.
- Ability to work effectively in a fast-paced, remote work environment.
This position offers a fantastic opportunity to lead e-commerce operations remotely, impacting sales and customer satisfaction for a business based in **Mombasa, Mombasa, KE**, while enjoying the benefits of a flexible work arrangement.
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Operations Manager
Posted 4 days ago
Job Viewed
Job Description
Our client, a dynamic force in the Retail sector, is looking for an experienced E-commerce Operations Manager to optimize their online sales channels. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration. You will be responsible for overseeing all aspects of the e-commerce platform, ensuring a seamless and efficient customer journey from browsing to delivery. Your duties will include managing inventory levels, coordinating order fulfillment, optimizing website performance, and analyzing sales data to identify trends and opportunities for growth. You will work closely with marketing, logistics, and customer service teams to ensure cohesive operations and exceptional customer satisfaction. Key responsibilities involve managing the e-commerce P&L, developing and implementing strategies to increase conversion rates, reduce cart abandonment, and enhance average order value. You will also be involved in selecting and managing third-party logistics providers, ensuring timely and cost-effective shipping solutions. The ideal candidate will have a proven track record in e-commerce management, with a deep understanding of online retail best practices, digital marketing, and CRM systems. Strong analytical skills, proficiency in e-commerce platforms (e.g., Shopify, Magento), and experience with data analysis tools are essential. Excellent leadership, communication, and project management skills are required to effectively lead cross-functional teams. This role demands a proactive approach to problem-solving and a continuous drive for improvement in a fast-paced retail environment. You will play a critical role in expanding our client's digital footprint and enhancing their competitive edge in the online marketplace, contributing significantly from both home and our office in Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.
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