1 Customer Success Manager Remote jobs in whatjobs
Customer Success Manager
Posted 19 days ago
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Job Description
Our client is looking for a proactive and empathetic Customer Success Manager to join their growing team in Mombasa, Mombasa, KE . This hybrid role offers a blend of remote flexibility and in-office collaboration, providing the best of both worlds. The ideal candidate will be passionate about building strong relationships with customers, ensuring they achieve maximum value from our client's products and services. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, providing ongoing support, and proactively identifying opportunities to enhance their experience. Your responsibilities will include understanding customer needs, resolving issues efficiently, gathering feedback, and advocating for customer requirements internally. Strong communication, problem-solving, and interpersonal skills are essential. You should be adept at navigating challenging customer interactions with patience and professionalism. Experience with CRM software and customer support platforms is highly desirable. The ability to explain technical concepts clearly and concisely is also important. You will work closely with sales, product, and support teams to ensure a seamless customer journey. This role demands a customer-centric mindset, a proactive approach to issue resolution, and a commitment to fostering long-term customer loyalty. We are seeking an individual who is driven by customer satisfaction and eager to contribute to our client's reputation for exceptional service. The successful candidate will be instrumental in driving customer retention and growth, ensuring our clients are successful and satisfied. This role requires an individual who can balance independent work with team collaboration effectively. You will be a key advocate for the customer within the organization, ensuring their voice is heard and their needs are met.
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