1,124 Usability Testing jobs in Kenya

• Develop and deliver engaging online training sessions for digital learning platforms.
• Create tutorials, guides, and other training materials.
• Conduct webinars and live demonstrations of platform features.
• Provide technical support and troubleshoot user issues during training.
• Gather user feedback to improve training content and platform usability.
• Collaborate with product and customer success teams.
• Maintain and update the knowledge base and FAQs.
• Foster a positive online learning environment.

• Experience in training, instructional design, or e-learning.
• Proficiency with virtual collaboration tools and LMS platforms.
• Excellent presentation and communication skills.
• Ability to explain technical concepts clearly and concisely.
• Strong organizational skills and attention to detail.
• Patient and supportive approach to user education.
• Familiarity with educational technology is a plus.
• Must be comfortable working in a fully remote setting.

• Design and develop comprehensive technical training curricula, materials, and assessments for diverse audiences.
• Deliver engaging and effective instructor-led training sessions through virtual platforms.
• Adapt training content and delivery methods to meet the specific needs of different learning groups.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Stay up-to-date with the latest technological advancements and industry best practices relevant to the training content.
• Collaborate with subject matter experts (SMEs) to ensure the accuracy and relevance of training materials.
• Provide one-on-one coaching and support to learners as needed.
• Contribute to the continuous improvement of the company's learning and development initiatives.
• Manage training schedules and logistics for remote participants.
• Maintain accurate records of training activities and learner progress.

• Bachelor's degree in Education, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 7 years of experience in technical training delivery and curriculum development.
• Proven expertise in delivering training on software development, IT infrastructure, cybersecurity, or other relevant technical fields.
• Excellent understanding of adult learning principles and various instructional design methodologies.
• Proficiency in using virtual training platforms (e.g., Zoom, Microsoft Teams, Webex) and e-learning tools.
• Strong presentation, communication, and facilitation skills.
• Ability to explain complex technical concepts in a clear and understandable manner.
• Demonstrated ability to work independently, manage time effectively, and adapt to a remote work environment.
• Experience with learning management systems (LMS) is a plus.

Purpose of the Role

Deliver high-impact training aligned to company and client objectives. Continuously refine content and delivery to onboard new hires and upskill existing agents. Confidently facilitate courses with strong product and skills expertise for all training cohorts.

Key Responsibilities

• Facilitate training in line with client curriculum requirements.
• Communicate knowledge/skill updates to relevant campaign teams.
• Complete training administration within set timelines.
• Monitor process/knowledge changes and recommend content and delivery updates.
• Attend quality calibration sessions and maintain <5% variance.
• Coach trainees to close observed knowledge and skills gaps.
• Support projects including Training Needs Analysis, BQ management, campaign launches, upskills, and refreshers.
• Stay current by completing monthly knowledge assessments.
• Handle live calls for a minimum of 4 hours each month.
• Attend Train-the-Trainer (TTT) sessions with client or Master Trainer and ensure periodic sign-off/certification.
• Participate in internal/external trainer certification programs.
• Proactively self-upskill on industry trends and relevant knowledge.

Minimum Requirements

• Bachelor's degree / Diploma in Education, Training, HR, or a related field.
• At least 2 years' experience in training.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Solid understanding of customer service principles.
• Experience in a BPO or other fast-paced environment is an advantage.
• Ability to work rotational shifts.

Required Skills

• Advanced organizational skills; able to manage multiple priorities.
• Excellent written and verbal communication in English.
• Strong interpersonal skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to observe, document, and report insights constructively.
• Ability to create clear, compelling PowerPoint presentations based on findings.

How to Apply

Send your application to

with the subject line:
CareerBox Trainer
.

Closing date for applications:
5th September 2025.

• Develop and implement comprehensive quality assurance plans and procedures for manufacturing processes.
• Conduct regular remote audits and inspections of production lines, materials, and finished goods to ensure compliance with specifications and standards.
• Analyze quality data, identify trends, and implement corrective and preventive actions to address non-conformities.
• Collaborate with engineering, production, and supply chain teams to resolve quality issues and improve product design and manufacturability.
• Develop and maintain quality documentation, including SOPs, work instructions, and inspection records.
• Ensure adherence to relevant quality management systems (e.g., ISO 9001).
• Participate in root cause analysis investigations for quality failures.
• Develop and deliver quality-related training to production staff.
• Monitor key quality metrics and report on performance to management.
• Stay current with industry best practices and advancements in quality assurance methodologies.
• Oversee the calibration and maintenance of testing and measurement equipment.
• Contribute to supplier quality management activities, including audits and performance reviews.
• Drive continuous improvement initiatives to enhance product quality and reduce waste.

• Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or a related field.
• Minimum of 4 years of experience in Quality Assurance within a manufacturing environment.
• Strong understanding of quality control principles, statistical process control (SPC), and Six Sigma methodologies.
• Experience with various quality tools and techniques (e.g., FMEA, 8D, Pareto charts).
• Proficiency in interpreting technical drawings and specifications.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Ability to work independently and manage time effectively in a remote setting.
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Familiarity with quality management system standards (e.g., ISO 9001).
• Proficiency in using quality management software and MS Office Suite.
• A proactive approach to identifying and resolving potential quality issues.
• Experience in remote auditing and virtual collaboration tools is a plus.

We are looking for a
Lead Trainer
— a dynamic individual who is not only well-spoken and credible but also brings
positive energy, and the ability to inspire and command a room
. If you are a natural crowd-puller who thrives on engaging diverse audiences, this role is for you.

The Role

Lead Trainer
will be responsible for
designing, customizing, and delivering training programs
that cover leadership, emotional intelligence, business acumen, and change management.

This role will also form a
key part of the induction process
for new employees, ensuring they are not only oriented into the company's culture and values but also energized, motivated, and equipped to succeed from day one.

You will combine
adult learning principles
with
charisma and energy
, ensuring training sessions are impactful, participative, and business-aligned.

Key Responsibilities

• Deliver
  dynamic, participative training sessions
  and workshops across a range of leadership and business topics.
• Lead
  induction sessions for new hires
  , ensuring they feel welcomed, engaged, and inspired.
• Inspire, coach, and mentor learners — providing constructive feedback and driving professional growth.
• Engage with clients at all levels, building trust and credibility while aligning training to organizational goals.
• Customize projects, case studies, and assignments to meet client and learner needs.
• Maintain training logs, attendance, and performance tracking with attention to detail.
• Continuously evaluate and refine training programs using participant and client feedback.
• Position training content with clarity, confidence, and a strong sense of
  ROI and business impact
  .

What We're Looking For

• A well-spoken communicator
  with excellent facilitation and presentation skills.
• Executive presence
  with the ability to inspire confidence across senior leadership and frontline learners alike.
• Positive energy and charisma
  — a true "crowd-puller" who thrives in interactive learning environments.
• Bachelor's degree in Business Administration, Organizational Development, or a related field.
• Minimum
  3 years' experience
  as a trainer in corporate or client-facing environments.
• Strong skills in coaching, mentoring, and adult learning facilitation.
• Experience with
  Virtual Learning Environments (VLEs)
  and Microsoft Office.
• Professional certifications in training/facilitation (an added advantage).

How to Apply

Send your CV and cover letter to with the subject line:

CareerBox Lead Trainer Application

Deadline: 5th October 2025

About the Role

We are seeking a dynamic and experienced
Pro Trainer
to join our team. This role is responsible for customizing and delivering high-impact training programs that empower employees from partnering organizations to excel in leadership, emotional intelligence, strategic business acumen, and change management.

As a trusted partner to our clients, you will play a critical role in creating engaging learning experiences, coaching individuals toward their full potential, and ensuring seamless integration of best practices into business operations. This is an exciting opportunity for a passionate facilitator who thrives in client engagement and relationship-building.

Key Responsibilities

Client Engagement

• Facilitate dynamic training sessions, workshops, and seminars across multiple leadership and business topics.
• Evaluate training effectiveness through feedback, performance data, and robust evaluation methods.
• Deliver active, project-based learning experiences tailored to organizational needs.
• Build and maintain trusted relationships with clients, confidently engaging stakeholders at all levels.
• Present solutions aligned with client goals, showcasing ROI and organizational impact.

People Development

• Provide coaching, mentorship, and constructive feedback to learners for their professional growth.
• Demonstrate gravitas, empathy, and adaptability when engaging with diverse participants.
• Manage challenging discussions tactfully and maintain an inclusive learning environment.
• Prepare thoroughly for training delivery, tailoring content to audience needs.
• Foster continuous improvement in participants while modeling self-reflection and growth.

Process & Risk

• Manage learner registration, attendance tracking, and reporting.
• Collect and analyze feedback to improve future sessions in partnership with content teams.
• Maintain accurate training logs and provide reports on participation and quality.
• Ensure compliance with training schedules and guidelines.

Financial & Business Impact

• Align training content with business objectives and client industry needs.
• Position and communicate training solutions to demonstrate measurable ROI.
• Identify opportunities for upskilling, cross-selling, and expanding training engagements.
• Collaborate with IT and content teams to ensure smooth technical and program delivery.

Skills & Competencies

• Strong facilitation and presentation skills
• Excellent communication and interpersonal skills
• High emotional intelligence and situational awareness
• Strategic thinking and business acumen
• Time management and organizational skills
• Creativity and adaptability in training approaches
• Proficiency in Microsoft Office and Virtual Learning Environments

Qualifications & Experience

• Bachelor's degree in Business Administration, Organizational Development, or related field.
• Minimum of
  3 years' experience as a trainer
  with proven success in engaging adult learners.
• Demonstrated ability to inspire diverse audiences and drive behavioral change.
• Strong track record in client-facing roles and stakeholder engagement.
• Professional certifications in training, coaching, or facilitation are an added advantage.
• Experience with virtual/online training delivery.
• Ability to work under pressure and adapt to business needs with flexibility.

How to Apply

Interested candidates are invited to submit their CV to

with the subject line:
Pro Trainer Application
.

Application Deadline:
21st September 2025