What Jobs are available for Tourism in Kenya?
Showing 4065 Tourism jobs in Kenya
Tourism Specialist
Posted today
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Job Description
Company Description
Qatken Travel and Tours is a leading travel and tour company in Kenya, dedicated to offering personalized travel services. We take pride in providing exceptional and tailored travel experiences to our clients. Our team is passionate about creating memorable journeys and ensuring customer satisfaction. We are based in Nairobi County and committed to delivering high-quality travel solutions.
Role Description
This is a full-time on-site role for a Tourism Specialist, located in Nairobi County, Kenya. The Tourism Specialist will be responsible for planning and organizing travel itineraries, offering excellent customer service, and providing travel advice and assistance. Day-to-day tasks include sales and marketing of travel packages, handling customer inquiries, coordinating with travel service providers, and ensuring clients have a seamless travel experience.
Qualifications
- Strong Communication and Customer Service skills
- Experience in Travel & Tourism and Sales
- Marketing skills related to travel and tourism
- Excellent interpersonal and negotiation skills
- Ability to work independently and as part of a team
- Knowledge of popular travel destinations and attractions
- Proficiency in using travel booking systems and software is a plus
- Bachelor's degree in Travel & Tourism, Hospitality, Business, or related field preferred
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0
Remote Tourism Operations Manager
Posted 2 days ago
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Job Description
Our client, a leading player in the Hospitality & Tourism industry, is seeking a highly motivated and experienced Remote Tourism Operations Manager. This is a pivotal role, enabling you to manage and optimize diverse tourism operations from a fully remote setting. The successful candidate will be responsible for overseeing the planning, execution, and enhancement of various travel experiences and services offered by our client. This includes developing tour itineraries, managing supplier relationships (hotels, transport, activity providers), ensuring customer satisfaction, and optimizing operational efficiency. You will leverage technology to coordinate with ground staff, address client inquiries, and resolve any operational challenges in real-time. Key responsibilities include conducting market research to identify new tourism opportunities, developing pricing strategies, and implementing quality control measures to uphold our client's reputation for excellence. The ideal candidate possesses a deep understanding of the tourism market, excellent organizational skills, and a proven ability to manage complex logistics remotely. Strong negotiation skills and experience in building and maintaining productive supplier relationships are essential. As a remote-first role, exceptional communication, problem-solving, and leadership abilities are crucial for guiding and motivating dispersed teams. This is an exciting opportunity to drive innovation and excellence in tourism operations from your home office, supporting our client's extensive offerings throughout Nairobi, Nairobi, KE and surrounding regions. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, along with a minimum of 6 years of relevant experience in tourism operations management, is required. Proficiency in tourism management software and a passion for delivering exceptional travel experiences are key.
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1
Director of Sustainable Tourism Operations
Posted 2 days ago
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Job Description
Our client is seeking a visionary and experienced Director of Sustainable Tourism Operations to lead and shape their commitment to eco-friendly and socially responsible travel. This is a pivotal, fully remote role, designed for a leader passionate about conservation, community engagement, and delivering exceptional guest experiences. You will be responsible for developing and implementing comprehensive strategies that minimize environmental impact, support local economies, and enhance the overall sustainability of our tourism offerings. Your duties will encompass overseeing all operational aspects of our eco-lodges and tours, ensuring adherence to the highest standards of environmental stewardship and ethical practices. This includes managing resource consumption (water, energy), waste management programs, and conservation initiatives. You will also foster strong relationships with local communities, ensuring their active participation and benefit from tourism activities. Developing and executing marketing strategies that highlight our unique sustainable offerings will be a key responsibility. You will lead and mentor a team of operations managers and staff, promoting a culture of sustainability and service excellence. The ideal candidate will have extensive experience in hospitality management, with a proven track record in developing and managing sustainable tourism projects. Strong leadership, strategic planning, and financial management skills are essential. Experience with international sustainability certifications and reporting is highly desirable. While the role is remote, regular virtual collaboration with stakeholders and occasional site visits may be required. This is an exciting opportunity to make a significant impact on the future of responsible tourism.
Key Responsibilities:
This is a fully remote position, impacting our operations in the beautiful region of Naivasha, Nakuru, KE . We are looking for a leader who can drive sustainable practices and inspire exceptional guest experiences from anywhere.
Key Responsibilities:
- Develop and implement sustainable tourism strategies and policies.
- Oversee all operational aspects of eco-lodges and tour operations.
- Manage environmental impact reduction programs and conservation initiatives.
- Foster and maintain strong relationships with local communities.
- Lead and mentor the operations team, promoting a culture of sustainability.
- Develop and execute marketing strategies for sustainable tourism products.
- Ensure compliance with environmental regulations and ethical standards.
- Manage budgets and financial performance of operations.
- Collaborate with stakeholders to enhance the guest experience.
- Seek and maintain relevant sustainability certifications.
This is a fully remote position, impacting our operations in the beautiful region of Naivasha, Nakuru, KE . We are looking for a leader who can drive sustainable practices and inspire exceptional guest experiences from anywhere.
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2
Remote Tourism Operations Specialist
Posted 2 days ago
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Job Description
Our client is seeking a highly organized and customer-focused Remote Tourism Operations Specialist to manage and streamline travel experiences. This position is fully remote, requiring a candidate with exceptional planning skills and a passion for the hospitality and tourism industry. You will be responsible for coordinating travel arrangements, managing bookings, liaising with clients and service providers, and ensuring that all aspects of travel itineraries are handled efficiently and effectively. The ideal candidate will have a proven track record in travel operations, excellent communication skills, and a strong understanding of global tourism trends. You will utilize various digital platforms to manage reservations, communicate with stakeholders, and resolve any issues that may arise during travel. This role demands meticulous attention to detail, problem-solving abilities, and a proactive approach to customer service. Your efforts will directly contribute to delivering seamless and memorable travel experiences for our client's diverse clientele.
Responsibilities:
Responsibilities:
- Coordinate and manage all aspects of travel itineraries, including flights, accommodation, and ground transportation.
- Process bookings and reservations accurately and efficiently using industry software.
- Liaise with hotels, airlines, tour operators, and other service providers to confirm arrangements.
- Communicate with clients to understand their travel needs and preferences, providing expert advice.
- Prepare detailed travel documents and information packs for clients.
- Handle inquiries and resolve issues that may arise before, during, or after travel.
- Monitor travel trends and market conditions to identify new opportunities.
- Ensure compliance with travel regulations and company policies.
- Maintain up-to-date knowledge of destinations and travel products.
- Develop and nurture relationships with key suppliers and partners.
- Assist in the development of promotional materials and travel packages.
- Track and manage customer feedback to improve service quality.
- Collaborate with the marketing team on travel-related campaigns.
- Process payments and manage financial records related to bookings.
- Provide 24/7 support for urgent client needs during travel.
- Proven experience in travel operations, tour planning, or a similar role in the tourism industry.
- Excellent knowledge of travel booking systems and global distribution systems (GDS).
- Strong understanding of destinations, travel products, and industry best practices.
- Exceptional customer service and communication skills, both written and verbal.
- Meticulous attention to detail and strong organizational abilities.
- Proficiency in using digital collaboration tools and virtual communication platforms.
- Ability to manage multiple tasks simultaneously and work effectively under pressure.
- Problem-solving skills and the ability to think on your feet.
- A degree or diploma in Tourism Management, Hospitality, or a related field is preferred.
- Fluency in additional languages is an advantage.
- Self-motivated and capable of working independently in a remote environment.
- Passion for travel and delivering outstanding guest experiences.
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3
Director of Sustainable Tourism
Posted 2 days ago
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Job Description
Our client is seeking a visionary and experienced Director of Sustainable Tourism to lead strategic initiatives in developing and promoting responsible tourism practices. This is a fully remote position, allowing you to drive impactful change in the hospitality and tourism sector from any location. You will be responsible for developing and implementing comprehensive sustainability strategies that minimize environmental impact, support local communities, and enhance the guest experience. Key responsibilities include conducting research on best practices in sustainable tourism, collaborating with tourism stakeholders (including hotels, tour operators, and government agencies) to foster adoption of eco-friendly initiatives, and developing educational programs for industry professionals and travelers. You will also be tasked with monitoring and evaluating the effectiveness of sustainability programs, preparing reports, and communicating progress to leadership and the public. The ideal candidate will have a deep understanding of ecotourism principles, conservation efforts, and community-based tourism models. A Master's degree in Tourism Management, Environmental Science, Sustainable Development, or a related field is preferred, along with a minimum of 8 years of progressive experience in the tourism industry, with a significant focus on sustainability. Proven experience in strategic planning, project management, stakeholder engagement, and reporting is essential. Excellent analytical, communication, and presentation skills are required to effectively advocate for and implement sustainable tourism initiatives across diverse geographic regions. This remote role offers a unique opportunity to make a significant contribution to the future of responsible travel and work with a passionate team dedicated to positive impact.
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4
Remote Hospitality & Tourism Operations Manager
Posted 2 days ago
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Job Description
Our client is seeking a seasoned and adaptable Remote Hospitality & Tourism Operations Manager to oversee and streamline various operational aspects of their ventures. In this fully remote role, you will be responsible for optimizing service delivery, managing vendor relationships, and implementing innovative solutions to enhance guest experiences and operational efficiency. You will work closely with on-site teams, providing strategic direction and support through virtual communication channels. The ideal candidate will possess a deep understanding of the hospitality and tourism industry, coupled with strong leadership, organizational, and problem-solving skills. Your responsibilities will include developing operational policies and procedures, monitoring performance metrics, managing budgets, and ensuring compliance with industry standards. You will also be involved in identifying opportunities for growth and improvement, leveraging technology to enhance remote management capabilities. Excellent communication and interpersonal skills are essential for effectively collaborating with diverse teams and stakeholders. This role requires a proactive individual who can thrive in a remote work setting, demonstrating a commitment to service excellence and operational integrity, supporting our tourism initiatives within the Ongata Rongai, Kajiado, KE region.
Key Responsibilities:
Key Responsibilities:
- Oversee day-to-day operational activities in the hospitality and tourism sector remotely.
- Develop and implement operational policies and procedures to ensure high standards of service.
- Manage relationships with suppliers, vendors, and service providers.
- Monitor operational performance, analyze data, and identify areas for improvement.
- Contribute to budget development and management for operational areas.
- Ensure compliance with health, safety, and regulatory requirements.
- Collaborate with marketing and sales teams to enhance guest experiences.
- Identify and implement innovative solutions to improve operational efficiency.
- Train and guide on-site teams on best operational practices through virtual means.
- Report on operational performance to senior management.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality or tourism operations management.
- Proven track record of managing operations and driving efficiency.
- Strong understanding of the hospitality and tourism industry landscape.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and digital collaboration tools.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects and priorities in a remote setting.
- Experience in budget management and financial oversight.
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5
Remote Hospitality & Tourism Operations Consultant
Posted 2 days ago
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Job Description
Our client, a growing consultancy firm focused on enhancing guest experiences and operational efficiency in the hospitality and tourism sector, is seeking a highly skilled Remote Hospitality & Tourism Operations Consultant. This is a fully remote role where you will advise businesses on best practices, service standards, and innovative strategies to elevate their offerings. You will leverage your expertise to analyze operations, identify areas for improvement, and develop actionable recommendations for hotels, resorts, and tourism-related businesses.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct comprehensive assessments of current hospitality and tourism operations, identifying strengths and weaknesses.
- Develop customized operational strategies and improvement plans for clients in areas such as service delivery, revenue management, and guest satisfaction.
- Advise on best practices in front-of-house and back-of-house operations.
- Analyze market trends and competitor activities to provide strategic insights.
- Develop and implement training programs for staff to enhance service quality and operational efficiency.
- Assist clients in optimizing their online presence and digital marketing strategies.
- Provide recommendations on technology adoption to improve operational workflows.
- Help clients enhance their guest experience and build customer loyalty programs.
- Prepare detailed reports and presentations outlining findings and proposed solutions.
- Collaborate effectively with clients and internal teams in a remote setting.
- Stay current with industry innovations and emerging trends in hospitality and tourism.
- Assist with the implementation of recommendations and monitor their effectiveness.
- Contribute to the firm's knowledge base and thought leadership in the industry.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in the hospitality and tourism industry, with a strong understanding of operations.
- Proven experience in consulting or advisory roles, delivering strategic recommendations.
- In-depth knowledge of hotel operations, F&B management, customer service, and revenue management principles.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to present complex information clearly.
- Proficiency in using various software and tools for analysis and reporting.
- Ability to work independently, manage multiple client projects, and meet deadlines in a remote environment.
- Strong client relationship management skills.
- A passion for delivering exceptional guest experiences and driving business success.
- Experience with online travel agencies (OTAs) and property management systems (PMS) is beneficial.
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6
Senior Hospitality & Tourism Operations Manager
Posted 2 days ago
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Job Description
Our client, a leading innovator in the hospitality and tourism sector, is seeking a strategic and experienced Senior Hospitality & Tourism Operations Manager to join their fully remote management team. This role is critical for optimizing operational efficiency, enhancing guest experiences, and driving revenue growth across a portfolio of properties and services. You will be responsible for developing and implementing operational strategies, managing budgets, and ensuring service excellence.
Key Responsibilities:
This is a fully remote position, requiring exceptional leadership, communication, and organizational skills. The ideal candidate will possess a deep understanding of the hospitality and tourism industry, with a proven track record in managing complex operations. Strong analytical and problem-solving abilities are essential, as is the capacity to make data-driven decisions. You must be adept at motivating and leading a distributed team and driving operational excellence from a distance. Proactive problem-solving and a commitment to delivering outstanding guest experiences are key.
Qualifications:
Join a forward-thinking company that values innovation and offers the flexibility of a remote work environment. If you are a seasoned Operations Manager passionate about delivering exceptional guest experiences and driving business success in the hospitality and tourism sector, we encourage you to apply.
Key Responsibilities:
- Develop and implement best-in-class operational strategies and procedures for hospitality and tourism services.
- Oversee daily operations, ensuring seamless service delivery and adherence to quality standards.
- Manage budgets, P&L statements, and financial performance for various operational units.
- Lead and mentor remote operational teams, fostering a culture of service excellence and continuous improvement.
- Analyze operational data to identify areas for improvement, cost savings, and revenue enhancement.
- Develop and maintain strong relationships with suppliers, partners, and stakeholders.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Implement innovative solutions to enhance guest satisfaction and loyalty.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay current with industry trends, market demands, and emerging technologies in hospitality and tourism.
This is a fully remote position, requiring exceptional leadership, communication, and organizational skills. The ideal candidate will possess a deep understanding of the hospitality and tourism industry, with a proven track record in managing complex operations. Strong analytical and problem-solving abilities are essential, as is the capacity to make data-driven decisions. You must be adept at motivating and leading a distributed team and driving operational excellence from a distance. Proactive problem-solving and a commitment to delivering outstanding guest experiences are key.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality and/or tourism operations management.
- Demonstrated experience in P&L management and budget control.
- Proven ability to lead and motivate remote teams.
- Strong understanding of customer service principles and operational best practices.
- Excellent analytical, decision-making, and problem-solving skills.
- Proficiency in using operational management software and remote collaboration tools.
- Strong communication, interpersonal, and negotiation skills.
- Adaptability and resilience in managing diverse operational challenges.
Join a forward-thinking company that values innovation and offers the flexibility of a remote work environment. If you are a seasoned Operations Manager passionate about delivering exceptional guest experiences and driving business success in the hospitality and tourism sector, we encourage you to apply.
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7
Remote Hospitality and Tourism Operations Manager
Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Remote Hospitality and Tourism Operations Manager to oversee and optimize their operations. This is a fully remote position, allowing you to leverage your expertise in managing services, guest experiences, and operational efficiency from anywhere. You will be responsible for setting service standards, managing online resources, coordinating with local partners, and ensuring a seamless and memorable experience for guests and travelers. Your role will involve strategic planning, problem-solving, and continuous improvement to enhance the overall offering.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to ensure high standards of service delivery in the hospitality and tourism sector.
- Manage and oversee online booking platforms, ensuring accuracy and seamless user experience.
- Coordinate with local service providers, including accommodation, transport, and activity partners, to ensure quality and reliability.
- Monitor customer feedback and reviews, identifying areas for improvement and implementing necessary changes.
- Develop and manage budgets for operational expenses, ensuring cost-effectiveness.
- Create and update standard operating procedures (SOPs) for all aspects of hospitality and tourism operations.
- Train and guide remote staff or local representatives on service standards and operational protocols.
- Respond to and resolve guest inquiries, complaints, and issues in a timely and professional manner.
- Identify opportunities for new service offerings and partnerships to enhance the customer experience.
- Ensure compliance with health, safety, and regulatory standards in all operational aspects.
- Analyze operational data and performance metrics to identify trends and drive efficiency improvements.
- Collaborate with marketing and sales teams to align operational capabilities with business goals.
- Manage inventory and resource allocation to meet operational demands.
- Stay informed about industry trends, competitor activities, and emerging technologies in hospitality and tourism.
- Develop crisis management plans and ensure readiness to handle unforeseen events.
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