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• Provide remote expert diagnostic support for automotive issues.
• Analyze vehicle diagnostic trouble codes and sensor data.
• Guide field technicians and customers through complex repair processes.
• Troubleshoot powertrain, electrical, chassis, and HVAC systems remotely.
• Utilize remote diagnostic tools and software platforms.
• Document all support interactions and resolutions accurately.
• Stay updated on the latest automotive technologies and diagnostic techniques.
• Collaborate with engineering and product development teams on recurring issues.
• Ensure customer satisfaction through timely and effective technical assistance.

• Proven experience as an Automotive Technician with a strong focus on diagnostics.
• In-depth knowledge of internal combustion engines, hybrid, and electric vehicle systems.
• Proficiency with various automotive diagnostic scanners and software.
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.
• Relevant ASE certifications (e.g., A6, A7, A8, L1, G1) are highly preferred.
• Ability to work independently in a remote setting with minimal supervision.
• Reliable internet connection and a dedicated workspace.

• Provide remote expert technical support and diagnostic guidance to automotive technicians and service centers.
• Interpret complex vehicle diagnostic trouble codes (DTCs) and sensor data.
• Troubleshoot and resolve challenging automotive repair issues across various vehicle systems (engine, transmission, electrical, HVAC).
• Guide customers through diagnostic procedures and repair processes via remote communication channels (phone, video conferencing, chat).
• Collaborate with the R&D and software development teams to identify issues and propose solutions for diagnostic tools and vehicle systems.
• Develop and update technical documentation, repair guides, and training materials for internal and external use.
• Stay current with the latest automotive technologies, diagnostic equipment, and repair techniques.
• Analyze trends in common vehicle issues and provide insights for product improvement.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.
• Assist in the testing and validation of new diagnostic software and hardware.

• ASE certifications (Master Certified preferred) or equivalent industry experience.
• Minimum of 7 years of progressive experience as an Automotive Technician, with a strong focus on diagnostics.
• Proven expertise in diagnosing and repairing complex issues in modern vehicles, including hybrids and EVs.
• Deep understanding of automotive electrical systems, engine management, and CAN bus communication.
• Experience with various OEM diagnostic software and advanced scan tools.
• Exceptional troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Familiarity with remote support tools and technologies is a plus.
• A passion for the automotive industry and continuous learning.

Job Description
Job Title: Country Laboratory and Diagnostics Specialist
Job Profile: TECH31019 – Technical Officer III
Project:
The STRengthening Infectious disease DEtection Systems
(STRIDES) Activity
Reports to: STRIDES Country Team Leader
Compensation band: LL
About FHI 360:
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, public health threats, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication, and social marketing - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

Job Summary:
The Laboratory and Diagnostics Specialist will provide technical leadership and guidance to support the staff and projects for the anticipated USAID-funded Global Health Security project for the laboratory and diagnostic components in (country). S/He will lead and manage the development, implementation, and monitoring of strategic and technical initiatives to strengthen laboratory systems and diagnostic capacities. S/He will provide technical guidance around the issues, challenges, and strategies for building laboratory capacity in (country) and improving access to quality diagnostic testing related to project activities. S/He will work closely with country-level teams, including the project management team, project technical providers, and key stakeholders to ensure the provision of technical assistance to achieve effective, high-quality, and reliable laboratory services. S/he will lead the development of guidelines and policies for laboratory diagnostic network strengthening activities, provide technical thought leadership at the regional and country levels, and contribute to the development of project statements of work, work plan development, monitoring and evaluation systems, technical reporting, and other administrative elements of the project.

Accountabilities:
Technical Requirements:

• Provides overall technical leadership and strategic guidance to project staff for the laboratory and diagnostic services component of the project including coordination with other GHS technical areas (e.g., surveillance, data, etc.) to ensure synergy.
• Monitors and maintains project protocols, instruments, data sets, manuals, training materials, and reports related to diagnostic services and laboratory technical areas.
• Works in close collaboration with national, regional, and local counterparts to provide technical assistance required to fulfill project objectives and targets, primarily related to strengthening laboratory systems and diagnostic services.
• Leads or contributes to the development and writing of technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
• Provides subject matter expertise to guide the implementation of laboratory and diagnostic network strengthening activities (e.g., specimen referral, quality assurance, laboratory information management system, training, etc.) across relevant GHS technical areas including antimicrobial resistance, zoonotic diseases, biosafety/biosecurity, diagnostic networks, and surveillance.
• Provides technical support in the scale-up and optimization of new diagnostic tools.
• Provides mentorship to support capacity building for project team members and subcontractors.
• Leads or assists with diagnostic network and laboratory capacity assessments including the reporting of findings and recommendations.
• Contributes to research initiatives to improve laboratory practices and diagnostic outcomes.

Project Design/Implementation:

• Promotes adopting and integrating new diagnostic technologies, tools, and methodologies based on the country's needs and priorities for project implementation.
• Works closely with country team project management, subcontractors, and stakeholders to align laboratory and diagnostic activities with overall project goals.
• Develops and monitors implementation of technical components of project work plans, along with associated budgets and resources, with a focus on project activities and sub-activities related laboratory and diagnostic-related components.
• Conducts analysis of project implementation to identify areas for improvement and proposes appropriate technical strategies to manage risks, overcome barriers, and advance project objectives.
• Monitors project activities, results, and deliverables and identifies and raises issues to management.

Client/Funder Support:

• Builds productive working relationships internally and externally by fostering collaboration with national and international organizations, government agencies, academia, and other relevant entities.
• Assists with the preparation and drafting of work plans, presentations, and reports for the USAID and other key stakeholders.
• Participate and represent the project in meetings and forums as required.

Operations Management (Finance, HR, etc.):

• Ensure project activities are on track with work plans, with technical expertise informing project implementation.
• Oversees project timelines and budgets. This includes monitoring of project activities to ensure they are on track with approved work plans, the spending on technical scope under broad supervision, and the collection of data for financial and technical reporting.
• Monitors project activities, results, and deliverables and regularly reports to management.
• Manage procurement as needed, coordinating with USAID and suppliers.

Project/Program Reporting:

• Prepares reports and papers summarizing project results and analysis of data sets including technical assessment findings.
• Establishes and maintains SOW and budget tracking systems.
• Creates technical content (e.g., summary reports, presentations, manuscripts) related to project activities, results, and outcomes.

Quality Assurance:

• Develops in-depth knowledge of quality standards through a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
• Coordinates and directs activities to meet donor and regulatory requirements.
• Performs other duties as assigned.

Applied Knowledge & Skills:

• In-depth knowledge of laboratory and diagnostic-related concepts, practices, and procedures.
• Experience developing scopes of work with deliverables for subcontractors, consultants, etc.
• Broad knowledge of laboratory-related quality assurance and biosafety/biosecurity standards.
• Proficiency with database management software and online search tools required.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients, partners, and staff.
• Excellent organizational and analytical skills.
• Excellent and demonstrated project management skills.
• Ability to influence and collaborate with others.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent Spanish.
• Ideally able to read, write, and speak English

Problem Solving & Impact:

• Works on problems of moderate to complex scope that require a review of various factors.
• Exercises good judgment selecting methods and techniques to determine appropriate action.
• Identifies and raises issues with management.
• Networks with key internal and external personnel.

Supervision Given/Received:

• Serves as technical lead for diagnostics and may mentor other lower-level personnel.
• May supervise junior-level staff.
• Reports to Team Lead.

Education:

• Master's degree in microbiology or its international equivalent in biological sciences within a medical laboratory discipline or specialty. **

Experience:

• Typically requires 6+ years of relevant experience working with infectious disease diagnostics and/or in laboratory systems strengthening.
• Prior work experience with USAID-funded projects and familiarity with USAID regulations and reporting requirements is preferred.
• Extensive knowledge of laboratory practices, diagnostic techniques, quality assurance systems, and laboratory information management systems in human, veterinary, and/or environmental health sectors.
• Knowledge and understanding of infectious diseases, their transmission, and the application of methods and procedures to safely control infectious materials.
• Demonstrated ability to design, implement, and manage laboratory strengthening initiatives.
• Demonstrated experience in capacity-building activities such as training and mentoring laboratory personnel.
• Proven experience working with government agencies is highly desirable to support strategy development, implementation plans, and decision-making.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in English language is required.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screens and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Up to 40% local and regional travel
• A bachelor's degree in medical laboratory sciences or its international equivalent with 8+ years of relevant experience will be considered as meeting requirements for this position.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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• Perform remote diagnosis of automotive issues using advanced diagnostic software and tools.
• Analyze vehicle data, fault codes, and sensor readings to identify the root cause of problems.
• Provide clear and concise technical recommendations to mechanics and service advisors.
• Stay up-to-date with the latest automotive technologies, including electric and hybrid vehicle systems.
• Develop and document diagnostic procedures and best practices.
• Consult with engineering teams on recurring or complex diagnostic challenges.
• Create and maintain a knowledge base of common vehicle problems and their solutions.
• Advise on the proper use of diagnostic equipment and software.
• Assist in the training of junior technicians on diagnostic techniques.
• Maintain accurate and detailed records of all diagnostic services performed.

• Associate's degree or equivalent certification in Automotive Technology or a related field.
• Minimum of 4 years of hands-on experience as an automotive technician, with a strong focus on diagnostics.
• Proficiency with a wide range of automotive diagnostic equipment and scan tools (e.g., OBD-II scanners, oscilloscopes).
• In-depth knowledge of internal combustion engines, transmissions, braking systems, and electrical/electronic systems.
• Familiarity with hybrid and electric vehicle technologies is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.
• Certification from ASE or equivalent is a plus.

• Providing expert remote diagnostic support for complex automotive issues.
• Analyzing vehicle diagnostic trouble codes (DTCs) and sensor data.
• Interpreting technical schematics, service manuals, and repair histories.
• Developing and documenting effective repair procedures and best practices.
• Collaborating with engineering teams on product improvement based on diagnostic findings.
• Training and mentoring junior diagnostic technicians remotely.
• Maintaining up-to-date knowledge of automotive technologies and diagnostic tools.