270 Technical Lead jobs in Kenya
Technical lead
00100
Bridge Talent Management
Posted 566 days ago
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Job Description
Job Purpose: Responsible for Lubricants Technical functions. Key Responsibilities: Implementation of technical projects within the lubricants sectionIn charge of new product developmentOptimization and implementation of product formulation changesCoordination of new package developmentOverseeing the internal/ external processes and activities that ensure products meet specified quality criteria. Coordinating customer technical submissions including queries and tenders.Reformulating slow-moving products to sale able products.Developing Technical bulletin & data sheets for lubricants productsTo monitor non-conforming products at lube warehouses and take appropriate action monthly.Attend and represent the company in Industry and regulatory technical committees affecting lubricants.Carry out root cause analysis and recommendations for customer technical complaints.RequirementsBachelor’s degree in mechanical/chemical engineeringSpecialized knowledge: Technical knowledge in lubricantsExperience/knowledge of lubricants either in a production or sales environmentStrong analytical skills.Strong Interpersonal skills.At least 5 years of experience in a similar role
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0
Remote HVAC Technician - System Design
20100 Nyeri Town
KES80000 Annually
WhatJobs
Posted today
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Our client, a leading provider of sustainable building solutions, is seeking a highly skilled and experienced Remote HVAC Technician specializing in system design. This is a fully remote position, allowing you to leverage your expertise from anywhere. The successful candidate will be responsible for designing, troubleshooting, and optimizing heating, ventilation, and air conditioning (HVAC) systems for a diverse range of commercial and residential properties. Your role will involve conducting remote site assessments, developing detailed HVAC system designs, selecting appropriate equipment, and preparing technical specifications and reports. You will work closely with clients and project teams to ensure that designs meet performance, energy efficiency, and regulatory requirements. Key responsibilities include performing load calculations, creating ductwork and piping layouts, specifying controls, and ensuring compliance with relevant building codes and standards. The ideal candidate possesses a strong understanding of HVAC principles, thermodynamics, and air flow dynamics, along with proficiency in HVAC design software such as AutoCAD, Revit MEP, or similar. Excellent problem-solving abilities, a keen analytical mind, and strong communication skills are essential for interacting with clients and stakeholders remotely. We are looking for a self-motivated professional with a proven ability to manage projects independently, meet deadlines, and deliver high-quality designs. Experience with energy modeling and sustainable HVAC design practices is a significant advantage. This is an excellent opportunity to contribute your technical expertise to innovative projects and shape efficient building environments. You will be instrumental in ensuring optimal indoor air quality and comfort for occupants. If you are a dedicated HVAC professional seeking a flexible and challenging remote role, we encourage you to apply. Join our team and make a difference in the built environment.
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1
Senior Solar PV System Design Engineer
30103 Gathiruini
KES690000 Annually
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Posted 6 days ago
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Our client, a leader in the clean energy sector, is looking for a highly skilled Senior Solar PV System Design Engineer to join their growing team. This role is based in our Mlolongo office and requires on-site presence for project development and execution. The Senior Solar PV System Design Engineer will be responsible for the technical design and engineering of utility-scale and commercial solar photovoltaic (PV) projects. This includes developing electrical schematics, single-line diagrams, equipment specifications, and site layouts. You will perform detailed analysis, including energy yield assessments, component selection, and electrical system design, ensuring compliance with all relevant industry standards and codes. The ideal candidate will possess a deep understanding of solar PV technologies, inverters, battery storage systems, and grid interconnection requirements. Proficiency in PV design software (e.g., PVSyst, Helioscope, AutoCAD) is essential. You will collaborate closely with project development teams, procurement, construction, and operations to ensure successful project implementation. Key responsibilities include leading the design process, mentoring junior engineers, and staying current with technological advancements in the solar industry. A Bachelor's degree in Electrical Engineering or a related field is mandatory, along with a minimum of 6 years of progressive experience in solar PV system design. Strong analytical, problem-solving, and communication skills are crucial for success in this challenging role.
Responsibilities:
Responsibilities:
- Lead the electrical design of utility-scale and commercial solar PV projects.
- Develop detailed engineering drawings, including electrical schematics, single-line diagrams, and site layouts.
- Perform energy yield assessments and system performance modeling using PVSyst or similar software.
- Select and specify solar PV modules, inverters, mounting structures, and balance-of-system components.
- Design battery energy storage systems (BESS) and their integration with PV systems.
- Ensure designs comply with all applicable electrical codes, standards (e.g., NEC, IEC), and utility interconnection requirements.
- Conduct site assessments and feasibility studies for potential solar projects.
- Collaborate with project managers, construction teams, and clients throughout the project lifecycle.
- Provide technical guidance and mentorship to junior engineers.
- Stay updated on the latest trends and technologies in the solar industry.
- Bachelor's degree in Electrical Engineering or a related engineering discipline.
- Minimum of 6 years of experience in the design and engineering of solar PV systems.
- Proficiency in PV simulation and design software (e.g., PVSyst, Helioscope, AutoCAD Electrical).
- Strong understanding of electrical principles, power systems, and grid interconnection.
- Experience with battery energy storage systems (BESS) is highly desirable.
- Knowledge of relevant industry codes and standards.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
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2
Technical Support Lead
40100 Kisumu
KES75000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage their customer support operations in Kisumu, Kisumu, KE . This role involves leading a team of technical support specialists, ensuring efficient problem resolution, and maintaining high standards of customer satisfaction. You will be responsible for coaching, mentoring, and developing the support team, as well as handling escalated technical issues. The ideal candidate possesses strong technical acumen, excellent leadership qualities, and a proven ability to manage and motivate a team in a fast-paced environment. This hybrid role requires a commitment to both in-office collaboration and remote flexibility.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support professionals.
- Provide guidance and mentorship to team members, fostering their professional development.
- Oversee the resolution of complex technical support issues and customer escalations.
- Ensure timely and accurate responses to customer inquiries via phone, email, and chat.
- Develop and implement support strategies to improve customer satisfaction and efficiency.
- Monitor team performance metrics and provide regular feedback.
- Maintain and update the knowledge base with troubleshooting guides and solutions.
- Collaborate with engineering and product teams to resolve recurring technical problems.
- Analyze support data to identify trends and areas for process improvement.
- Ensure adherence to company policies and procedures.
Qualifications:
- Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Strong technical knowledge in (mention a relevant technology, e.g., software, hardware, networking).
- Proven experience in managing and motivating a technical support team.
- Excellent problem-solving and analytical skills.
- Proficiency with helpdesk software and ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Customer-focused mindset with a passion for delivering exceptional service.
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3
Technical Support Lead
01000 Makongeni
KES3000000 Annually
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Posted today
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Job Description
Our client, a rapidly expanding software company specializing in enterprise resource planning (ERP) solutions, is seeking an experienced Technical Support Lead. This on-site role, based in Thika, Kiambu, KE , requires a proactive and technically adept individual to manage and mentor a team of customer support specialists. You will be the escalation point for complex technical issues, ensuring timely and effective resolution for our clients. Your role will be critical in maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's software products.
Key Responsibilities:
Qualifications:
This is a crucial role for a dedicated professional looking to lead a support team and ensure customer success with cutting-edge software solutions in Thika.
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives, fostering a high-performance culture.
- Manage incoming support tickets and ensure adherence to service level agreements (SLAs).
- Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Monitor support queues and team performance metrics, identifying areas for improvement.
- Collaborate with the development and quality assurance teams to report and resolve software bugs.
- Analyze support trends to identify recurring issues and propose long-term solutions.
- Conduct regular team meetings and provide constructive feedback and performance reviews.
- Ensure exceptional customer service is delivered to all clients.
- Assist in the development and implementation of new support processes and tools.
- Manage customer escalations and communicate effectively with clients during issue resolution.
- Contribute to product improvement by providing insights from customer feedback and support data.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Strong technical aptitude and proven ability to troubleshoot complex software issues.
- Experience with ERP systems or similar enterprise software is highly preferred.
- Excellent understanding of ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage and motivate a team effectively.
- Strong analytical skills and attention to detail.
- Customer-centric mindset with a passion for service excellence.
- Experience in IT support for SaaS products is a plus.
This is a crucial role for a dedicated professional looking to lead a support team and ensure customer success with cutting-edge software solutions in Thika.
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4
Technical Support Lead
01001 Makongeni
KES70000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology solutions provider, is seeking a dynamic and experienced Technical Support Lead to manage their customer support operations in **Thika, Kiambu, KE**. This role requires a blend of technical expertise, strong leadership qualities, and exceptional customer service skills to ensure our clients receive timely and effective technical assistance. The Technical Support Lead will be responsible for overseeing the helpdesk team, resolving complex technical issues, and improving overall customer satisfaction.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a high-performance culture.
- Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket management and response times.
- Provide Tier 2 and Tier 3 technical support for a range of software and hardware issues, escalating to engineering teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends and metrics to identify areas for improvement in processes, tools, and training.
- Implement and refine support procedures to enhance customer experience and resolution rates.
- Act as a point of escalation for critical customer issues, ensuring prompt and satisfactory resolution.
- Collaborate with product development and engineering teams to provide feedback on product issues and feature requests.
- Conduct regular performance reviews and provide coaching to support staff.
- Ensure that service level agreements (SLAs) are met consistently.
- Train new support team members on products, processes, and customer service best practices.
- Monitor customer feedback and proactively address any concerns.
- Manage remote support tools and technologies effectively.
- Contribute to the development of support strategies and policies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role.
- Proven ability to troubleshoot complex technical problems across various operating systems, software applications, and hardware.
- Strong understanding of network protocols, cybersecurity principles, and IT infrastructure.
- Excellent communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Demonstrated leadership and team management capabilities.
- Ability to work effectively in a fast-paced, demanding environment.
- Strong analytical and problem-solving skills.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
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5
Remote Technical Support Lead
30100 Moiben
KES90000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for an experienced and customer-focused Remote Technical Support Lead to manage and mentor our virtual support team. This is a critical role for our fully remote operations, ensuring exceptional technical assistance to our global user base. You will be responsible for overseeing daily support operations, resolving escalated technical issues, and ensuring adherence to service level agreements (SLAs). Key duties include developing and implementing support processes, creating and maintaining a comprehensive knowledge base, and identifying trends in support requests to drive product improvements. You will also be responsible for training and onboarding new support agents, monitoring team performance, and providing regular feedback and coaching. Collaboration with engineering and product development teams to resolve complex bugs and enhance user experience will be a significant part of your role. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, with a minimum of 2 years in a team lead or supervisory capacity, is required. Proven experience managing remote teams and proficiency with CRM and ticketing systems (e.g., Zendesk, ServiceNow) are essential. Excellent communication, interpersonal, and problem-solving skills are paramount. We are seeking a proactive leader who is passionate about customer satisfaction and adept at navigating the challenges of a remote work environment. This position offers a unique opportunity to lead a high-performing team and make a tangible impact on our customer success.
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6
Remote Technical Support Lead
80100 Nairobi, Nairobi
KES700000 Annually
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Posted today
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Job Description
Our client is seeking a highly experienced and customer-focused Remote Technical Support Lead to manage and mentor their global technical support team. This is a vital remote role responsible for ensuring exceptional customer service and timely resolution of technical issues for their diverse user base. The ideal candidate will have a strong background in IT support, troubleshooting complex software and hardware problems, and leading a distributed team. You will be responsible for overseeing daily support operations, managing ticket queues, and ensuring service level agreements (SLAs) are met or exceeded. Your duties will include providing escalated technical support, diagnosing and resolving advanced software, hardware, and network issues. You will also develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both the support team and end-users. A key aspect of this role involves training, coaching, and performance management of the support team, fostering a culture of continuous improvement and customer advocacy. You will analyze support trends, identify root causes of recurring issues, and collaborate with engineering and product teams to implement long-term solutions and product improvements. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, along with a minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Proficiency with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is essential. Strong analytical, problem-solving, and excellent communication skills are paramount for leading a remote team and interacting with customers effectively. This is a rewarding opportunity to lead a dedicated team and make a significant impact on customer satisfaction from a fully remote environment.
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7
Remote Technical Support Lead
01001 Abothuguchi West
KES250000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage and elevate their customer service operations. This is a fully remote position, allowing you to lead and support a global customer base from your home office. You will be responsible for overseeing the technical support team, ensuring timely and effective resolution of customer issues, and improving overall customer satisfaction. Your role will involve providing advanced technical assistance, managing support escalations, developing support documentation, and training support agents. Key responsibilities include:
Location: Ruiru, Kiambu, KE
- Leading and managing a team of technical support specialists, providing guidance and performance feedback.
- Overseeing the resolution of customer technical issues, ensuring adherence to service level agreements (SLAs).
- Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Handling escalated customer support requests and complex technical problems.
- Monitoring support queues and agent performance, identifying trends and areas for improvement.
- Collaborating with product development and engineering teams to address bugs and implement product enhancements.
- Training new and existing support staff on products, procedures, and troubleshooting techniques.
- Implementing and refining customer support processes to enhance efficiency and effectiveness.
- Gathering customer feedback and analyzing support data to identify opportunities for service improvement.
- Ensuring a high level of customer satisfaction through prompt, accurate, and empathetic support.
- Managing support tools and platforms (e.g., ticketing systems, CRM).
- Creating reports on support performance metrics for management.
- Staying up-to-date with product knowledge and industry best practices in technical support.
- Participating in product beta testing and providing feedback from a support perspective.
Location: Ruiru, Kiambu, KE
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