380 Technical Fields jobs in Kitengela
Senior Field Service & Technical Support Lead
20200 Abothuguchi West
KES190000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a leader in specialized industrial equipment manufacturing, is seeking a highly skilled and motivated Senior Field Service & Technical Support Lead. While this role is inherently hands-on, the leadership and strategic planning components will be conducted remotely. You will be responsible for leading and mentoring a team of field service technicians, developing remote troubleshooting protocols, and ensuring the highest level of technical support and customer satisfaction for our clients' complex machinery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service operations, and a proven ability to diagnose and resolve intricate technical issues, with a significant focus on remote guidance and team management.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of field service technicians, ensuring high performance and continuous professional development.
- Develop and implement remote troubleshooting guides and best practices for diagnosing and resolving complex technical issues.
- Oversee the scheduling and dispatch of field service technicians for on-site installations, maintenance, and repairs.
- Act as a primary point of escalation for challenging technical problems, providing expert remote guidance to field teams and customers.
- Collaborate with the engineering and product development teams to provide feedback on product performance and areas for improvement.
- Develop and deliver remote training programs for field technicians and customer support staff.
- Ensure adherence to safety protocols and quality standards across all service operations.
- Manage service contracts and warranties, ensuring timely and effective resolution of client needs.
- Analyze service data to identify trends, improve efficiency, and reduce downtime.
- Contribute to the continuous improvement of service delivery processes and customer support strategies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support, with at least 3 years in a leadership or supervisory role.
- Proven ability to provide expert remote technical assistance and troubleshooting for complex industrial equipment.
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Experience with diagnostic tools and software relevant to industrial machinery.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide a remote team effectively.
- Proficiency in utilizing remote support tools and technologies.
- Strong problem-solving and analytical skills.
- Ability to travel as needed for critical on-site interventions (this will be occasional and not the primary focus of the role).
- Commitment to delivering exceptional customer service and technical support.
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0
Field Service Technician
40200 Ongata Rongai, Rift Valley
KES45000 Monthly
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a skilled and reliable Field Service Technician to join their growing team. This role primarily involves on-site service calls to install, maintain, and repair specialized equipment at client locations throughout the region. While the core work is field-based, there will be opportunities for some remote administrative tasks and virtual training sessions, making this a hybrid role. You will be the face of our company to our customers, providing exceptional technical support and ensuring customer satisfaction. The ideal candidate will have a strong mechanical and electrical aptitude, excellent problem-solving skills, and a commitment to safety and quality workmanship.
Responsibilities:
Qualifications:
Responsibilities:
- Perform installation, calibration, and testing of equipment at customer sites.
- Diagnose and resolve technical issues with mechanical, electrical, and electronic systems.
- Conduct routine preventive maintenance to ensure optimal equipment performance.
- Provide technical support and training to customers on equipment operation and maintenance.
- Respond promptly to service requests and emergency calls.
- Document all service activities, including repairs performed, parts used, and time spent, accurately and efficiently.
- Maintain a clean and organized service vehicle and inventory of spare parts.
- Adhere to all company safety policies and procedures, as well as customer site safety regulations.
- Collaborate with the internal support team to share knowledge and troubleshoot complex issues.
- Identify opportunities for upselling services or upgrades to customers.
- Complete required paperwork and reports in a timely manner.
Qualifications:
- Technical diploma or equivalent experience in a relevant field (e.g., Electrical, Mechanical, Industrial Technology).
- Proven experience as a Field Service Technician or in a similar hands-on technical role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
- Willingness to travel to customer locations and work flexible hours as needed.
- Valid driver's license and a clean driving record.
- Basic computer literacy for reporting and communication.
- Experience with specific equipment relevant to our industry is a plus.
- Commitment to continuous learning and skill development.
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1
Field Service Technician
40200 Abothuguchi West
KES40000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a skilled and reliable Field Service Technician to perform installations, maintenance, and repairs on specialized equipment at client sites. The successful candidate will be responsible for ensuring that all equipment is functioning optimally, diagnosing and resolving technical issues efficiently, and providing exceptional customer service. This role requires a strong mechanical and electrical aptitude, coupled with the ability to interpret technical manuals and schematics. You will conduct routine preventative maintenance, troubleshoot complex problems, and execute necessary repairs with precision and care. This includes managing your schedule effectively to meet client demands and ensuring timely response to service calls. Responsibilities also encompass documenting all service activities, maintaining an inventory of spare parts, and reporting findings to the technical support team. The ideal candidate will possess a technical qualification in a relevant field, such as engineering or mechanics, and have demonstrable experience in field service operations. Excellent problem-solving skills, attention to detail, and a commitment to safety are paramount. You must be able to work independently, manage your time effectively, and communicate clearly with clients and colleagues. A valid driver's license and a willingness to travel within the assigned region are essential. This is a hands-on role offering the opportunity to work directly with clients and cutting-edge technology in **Garissa, Garissa, KE**.
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2
Field Service Technician
40100 Abothuguchi West
KES25000 Weekly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician to provide on-site installation, maintenance, and repair services for specialized equipment at various client locations in and around Garissa, Garissa, KE . This is a hands-on role that requires extensive travel to customer sites and a strong technical aptitude. The successful candidate will be responsible for ensuring that equipment is installed correctly, functioning optimally, and that any issues are resolved efficiently and professionally. The ideal candidate will have a solid understanding of mechanical and electrical systems, excellent troubleshooting skills, and a commitment to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Install, configure, and commission new equipment at customer sites according to specifications.
- Perform routine preventive maintenance on equipment to ensure optimal performance and longevity.
- Diagnose and repair mechanical, electrical, and software issues with equipment.
- Provide on-site technical support and guidance to customers.
- Respond promptly to service calls and resolve customer issues in a timely and efficient manner.
- Document all service activities, including installation, maintenance, and repair work.
- Maintain accurate inventory of spare parts and tools.
- Adhere to all safety protocols and procedures while on customer sites.
- Communicate effectively with customers, providing clear explanations of services performed and potential future needs.
- Collaborate with the internal technical support team to resolve complex issues.
- Manage travel arrangements and schedules to efficiently cover assigned service areas.
- Ensure customer satisfaction by delivering high-quality service and support.
- High school diploma or equivalent required; technical degree or certification in a related field is a strong asset.
- Minimum of 3 years of experience as a field service technician or in a similar technical support role.
- Proven ability to troubleshoot and repair complex mechanical and electrical systems.
- Proficiency in using diagnostic tools and testing equipment.
- Strong understanding of safety procedures and regulations.
- Excellent problem-solving and critical-thinking skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with customers.
- Ability to work independently and manage time effectively in a field-based role.
- Valid driver's license and a clean driving record.
- Willingness to travel extensively to customer locations.
- Ability to work flexible hours, including occasional evenings and weekends, as required by service needs.
This advertiser has chosen not to accept applicants from your region.
3
Field Service Technician
00203 Ongata Rongai, Rift Valley
KES60000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dependable Field Service Technician to join their growing team. This role involves providing on-site installation, maintenance, and repair services for specialized equipment used across various industries. While this position requires regular travel to client locations, you will benefit from a hybrid work arrangement, allowing for some remote administrative tasks and planning from your home base near **Ongata Rongai, Kajiado, KE**.
The ideal candidate will possess a strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to customer satisfaction. You will be responsible for diagnosing technical issues, performing repairs, conducting preventative maintenance, and ensuring that all equipment operates efficiently and safely. A solid understanding of diagnostic tools and equipment is essential. The ability to read and interpret technical manuals, blueprints, and schematics is also required.
Key responsibilities will include:
A technical diploma or relevant certification in mechanical, electrical, or a related field is preferred. At least 3 years of experience in a similar field service role is required. Excellent problem-solving skills, a strong work ethic, and the ability to work independently with minimal supervision are crucial. You must possess a valid driver's license and a willingness to travel frequently. If you are a hands-on technician looking for a dynamic hybrid role, we encourage you to apply. Our client values precision, reliability, and exceptional service delivery in **Ongata Rongai, Kajiado, KE**.
The ideal candidate will possess a strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to customer satisfaction. You will be responsible for diagnosing technical issues, performing repairs, conducting preventative maintenance, and ensuring that all equipment operates efficiently and safely. A solid understanding of diagnostic tools and equipment is essential. The ability to read and interpret technical manuals, blueprints, and schematics is also required.
Key responsibilities will include:
- Installing, commissioning, and troubleshooting complex machinery and systems.
- Performing routine maintenance and repairs to ensure optimal equipment performance.
- Diagnosing mechanical, electrical, and software-related issues.
- Conducting diagnostic tests using specialized tools and equipment.
- Providing technical support and guidance to customers on equipment operation and maintenance.
- Documenting service calls, repairs, and maintenance activities accurately.
- Managing inventory of spare parts and tools required for service calls.
- Adhering to safety protocols and company procedures at all times.
- Providing feedback to engineering and product development teams on equipment performance and potential improvements.
- Collaborating with the support team to resolve client issues efficiently.
A technical diploma or relevant certification in mechanical, electrical, or a related field is preferred. At least 3 years of experience in a similar field service role is required. Excellent problem-solving skills, a strong work ethic, and the ability to work independently with minimal supervision are crucial. You must possess a valid driver's license and a willingness to travel frequently. If you are a hands-on technician looking for a dynamic hybrid role, we encourage you to apply. Our client values precision, reliability, and exceptional service delivery in **Ongata Rongai, Kajiado, KE**.
This advertiser has chosen not to accept applicants from your region.
4
Field Service Engineer
00100 Abothuguchi West
KES70000 Monthly
WhatJobs
Posted 7 days ago
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Job Description
Our client, a leading provider of industrial automation solutions, is seeking a skilled and motivated Field Service Engineer to join their team in Nairobi, Nairobi, KE . This hybrid role requires a candidate who is adept at both hands-on technical work and effective remote communication.
Responsibilities:
Qualifications:
Responsibilities:
- Install, maintain, and repair complex industrial machinery and equipment at client sites.
- Perform diagnostic testing and troubleshooting to identify mechanical and electrical issues.
- Provide on-site technical support and training to customers.
- Conduct preventative maintenance and calibration to ensure optimal equipment performance.
- Respond to service calls and resolve technical problems efficiently and effectively.
- Prepare detailed service reports, including work performed, parts used, and recommendations.
- Collaborate with the engineering team to provide feedback on product performance and potential improvements.
- Manage spare parts inventory and ensure timely ordering.
- Adhere to all safety regulations and company policies.
- Maintain accurate service records and update customer information in the system.
- Travel to various customer locations as required.
Qualifications:
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 3-5 years of experience in a field service or maintenance role, preferably with industrial equipment.
- Strong understanding of mechanical systems, electrical circuits, and control systems.
- Proficiency in troubleshooting and repairing complex machinery.
- Excellent problem-solving and analytical skills.
- Ability to interpret technical drawings, schematics, and manuals.
- Strong customer service and communication skills, both written and verbal.
- Must possess a valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively.
- Willingness to travel within the region and occasionally internationally.
- Familiarity with PLC programming and troubleshooting is a significant advantage.
- Experience with hydraulics and pneumatics is desirable.
This advertiser has chosen not to accept applicants from your region.
5
Field Service Technician
70100 Abothuguchi West
KES55000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician to join their growing installation and maintenance team. This role involves providing on-site technical support, installation, and repair services for a range of sophisticated equipment. You will be responsible for diagnosing and troubleshooting complex technical issues, performing routine maintenance, and ensuring that all installations meet stringent quality standards. The ideal candidate will possess a strong mechanical and electrical aptitude, with proven experience in servicing industrial or commercial machinery. Excellent problem-solving skills and the ability to work independently at client locations are essential. You will maintain detailed service reports, manage inventory of spare parts, and communicate effectively with clients to provide clear explanations of technical issues and resolutions. This position requires a commitment to safety protocols and a customer-centric approach. Travel will be a significant component of this role, with potential for overnight stays. While the core of the work is field-based, there may be opportunities for remote support and administrative tasks during downtime. A strong understanding of diagnostic tools and testing equipment is necessary. The successful candidate will be adept at reading technical diagrams and schematics, and comfortable working in various site conditions. Opportunities for professional development and training on new technologies will be provided. You will be the face of our client's service department, ensuring customer satisfaction through high-quality technical execution and professional conduct. A technical diploma or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Technology) is required. A minimum of 3 years of experience in a similar field service role is essential.
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6
Field Service Technician
00100 Abothuguchi West
KES90000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Field Service Technician to join their remote team, providing essential installation, maintenance, and repair services. While the role is remote in terms of administration and scheduling, it requires on-site presence at client locations within the **Nairobi, Nairobi, KE** region and surrounding areas. You will be responsible for installing, troubleshooting, and repairing complex equipment and systems, ensuring optimal performance and client satisfaction. The ideal candidate will possess a strong technical aptitude, excellent diagnostic skills, and the ability to work independently with minimal supervision. You will be expected to adhere to strict safety protocols and provide clear, concise reports on service calls. This role demands a proactive approach to identifying potential issues before they arise and implementing preventative maintenance measures. A deep understanding of mechanical, electrical, or electronic systems relevant to our client's products is crucial. Travel to customer sites will be a significant part of this role, requiring a reliable mode of transportation and flexibility in scheduling. As part of a remote team, excellent communication skills are vital for coordinating with dispatch, management, and clients. Proficiency with diagnostic tools and equipment is essential. We are looking for a problem-solver who takes pride in their work and is committed to delivering high-quality technical solutions. You will be the face of our client on-site, requiring a professional demeanor and strong customer service skills. This is an excellent opportunity to leverage your technical expertise in a flexible, remote-supported environment while directly impacting client operations. Responsibilities include:
- Installing, configuring, and commissioning equipment at client sites.
- Performing routine maintenance and inspections.
- Diagnosing and troubleshooting equipment malfunctions.
- Repairing or replacing faulty components.
- Conducting system tests to ensure proper functionality.
- Providing technical guidance and support to clients.
- Documenting all service activities and findings.
- Adhering to all safety regulations and company policies.
- Maintaining inventory of parts and tools.
- Communicating effectively with the operations and dispatch teams.
- Technical degree or certification in a relevant field (e.g., Electronics, Mechanical Engineering, IT).
- Minimum of 3 years of experience as a Field Service Technician or similar role.
- Proven ability to troubleshoot and repair complex systems.
- Strong understanding of diagnostic tools and equipment.
- Excellent mechanical and electrical aptitude.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively.
- Strong communication and customer service skills.
- Willingness to travel within the designated service area.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Engineer (Remote Technical Support)
00200 Ongata Rongai, Rift Valley
KES95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert technical support and troubleshooting in a fully remote capacity. This role focuses on offering advanced diagnostic and repair guidance for complex industrial equipment and systems. You will serve as a key technical resource, assisting on-site technicians and end-users through remote channels, including video conferencing, phone, and specialized diagnostic software. The ideal candidate possesses a strong background in mechanical, electrical, or industrial engineering, with a proven track record of resolving challenging technical issues. You will be responsible for developing technical documentation, training materials, and best practice guides for remote support. This position demands exceptional problem-solving abilities, a keen eye for detail, and the capacity to communicate complex technical information clearly and concisely to a non-technical audience. You will analyze performance data, identify recurring issues, and contribute to product improvement initiatives. This is a remote-first role requiring a self-disciplined individual who can manage their workload efficiently and effectively coordinate with various internal and external stakeholders. The ability to remain calm under pressure and provide timely, accurate solutions is crucial. This is an excellent opportunity for a seasoned service professional to leverage their expertise and contribute to maintaining the operational integrity of critical equipment worldwide.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex machinery and systems.
- Assist on-site technicians and customers with diagnostic and repair procedures via phone, video, and remote software.
- Develop and maintain technical documentation, repair manuals, and training materials.
- Analyze equipment performance data to identify root causes of failures and suggest preventative measures.
- Collaborate with engineering and product development teams to resolve complex technical issues and improve product design.
- Conduct remote training sessions for field technicians and customer personnel.
- Manage and prioritize incoming technical support requests.
- Stay up-to-date with product advancements and service bulletins.
- Contribute to the continuous improvement of remote support processes and tools.
- Ensure timely and accurate resolution of technical problems to minimize downtime.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Participate in on-call rotation as required.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 5-7 years of experience in field service, technical support, or maintenance engineering.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and/or electronic systems.
- Strong understanding of diagnostic tools and techniques.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote access and diagnostic software.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience in creating technical documentation and training materials.
- Willingness to occasionally travel for critical on-site support if required.
- Strong customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
8
Senior Field Service Engineer - Remote Technical Support Specialist
00100 Abothuguchi West
KES110000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a premier provider of advanced industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their esteemed technical team. This role is fully remote, allowing you to leverage your expertise in diagnosing, troubleshooting, and resolving complex technical issues without the need for extensive travel. You will serve as a primary point of contact for remote technical support, providing expert guidance to clients and field technicians on the installation, maintenance, and repair of sophisticated machinery. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems, with a proven ability to interpret technical schematics, diagnostic data, and product manuals. Responsibilities include conducting remote diagnostics, guiding on-site personnel through complex repair procedures, documenting technical solutions, and contributing to the knowledge base with troubleshooting guides and best practices. This position requires exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and effective under pressure. You will work closely with engineering and product development teams to relay customer feedback and contribute to product improvements. This remote opportunity is ideal for a seasoned service professional looking to transition into a crucial support role where their expertise directly impacts client uptime and operational efficiency across various industries.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for industrial equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues.
- Guide on-site technicians and customers through repair and maintenance procedures.
- Interpret technical drawings, schematics, and diagnostic reports.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Analyze service data to identify recurring issues and recommend preventative measures.
- Collaborate with engineering teams to address product defects and suggest improvements.
- Respond to critical support requests efficiently and effectively.
- Contribute to training materials for junior service personnel.
- Ensure high levels of customer satisfaction through prompt and accurate technical assistance.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Strong proficiency in diagnosing and repairing electromechanical systems.
- Excellent understanding of diagnostic tools and software.
- Superb analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency in using remote collaboration tools (e.g., video conferencing, remote desktop).
- Ability to work independently and manage time effectively in a remote setting.
- Experience with instrumentation, control systems, or automation is a plus.
This advertiser has chosen not to accept applicants from your region.
9