2,581 Technical Fields jobs in Kenya
Remote Technical Support & Field Service Coordinator
10100 Nyeri Town
KES95000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a meticulous and experienced Remote Technical Support and Field Service Coordinator. This is a fully remote role where you will be the crucial link between our customers, technical support teams, and field service engineers. You will be responsible for managing incoming technical inquiries, diagnosing issues, dispatching field technicians, and ensuring the timely and efficient resolution of service requests. Key duties include responding to customer support calls and emails, troubleshooting technical problems remotely, scheduling and coordinating field service appointments, and maintaining detailed records of service activities. You will work closely with the engineering and product development teams to provide feedback on product performance and recurring issues. The ideal candidate possesses strong technical aptitude, excellent communication and organizational skills, and a customer-centric approach. Previous experience in technical support, IT helpdesk, or field service coordination is highly desirable. Proficiency in using CRM software and remote support tools is essential. You should be adept at problem-solving, prioritizing tasks, and managing multiple service requests simultaneously in a fast-paced environment. This role requires a proactive attitude and a commitment to delivering exceptional customer service. This remote position is vital for supporting our expanding client base and servicing equipment deployed within the Nyeri, Nyeri, Kenya region, ensuring operational uptime and client satisfaction.
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Senior Field Service & Technical Support Lead
20200 Abothuguchi West
KES190000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a leader in specialized industrial equipment manufacturing, is seeking a highly skilled and motivated Senior Field Service & Technical Support Lead. While this role is inherently hands-on, the leadership and strategic planning components will be conducted remotely. You will be responsible for leading and mentoring a team of field service technicians, developing remote troubleshooting protocols, and ensuring the highest level of technical support and customer satisfaction for our clients' complex machinery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service operations, and a proven ability to diagnose and resolve intricate technical issues, with a significant focus on remote guidance and team management.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of field service technicians, ensuring high performance and continuous professional development.
- Develop and implement remote troubleshooting guides and best practices for diagnosing and resolving complex technical issues.
- Oversee the scheduling and dispatch of field service technicians for on-site installations, maintenance, and repairs.
- Act as a primary point of escalation for challenging technical problems, providing expert remote guidance to field teams and customers.
- Collaborate with the engineering and product development teams to provide feedback on product performance and areas for improvement.
- Develop and deliver remote training programs for field technicians and customer support staff.
- Ensure adherence to safety protocols and quality standards across all service operations.
- Manage service contracts and warranties, ensuring timely and effective resolution of client needs.
- Analyze service data to identify trends, improve efficiency, and reduce downtime.
- Contribute to the continuous improvement of service delivery processes and customer support strategies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support, with at least 3 years in a leadership or supervisory role.
- Proven ability to provide expert remote technical assistance and troubleshooting for complex industrial equipment.
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Experience with diagnostic tools and software relevant to industrial machinery.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide a remote team effectively.
- Proficiency in utilizing remote support tools and technologies.
- Strong problem-solving and analytical skills.
- Ability to travel as needed for critical on-site interventions (this will be occasional and not the primary focus of the role).
- Commitment to delivering exceptional customer service and technical support.
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1
Remote Field Service Engineer - Technical Support
01000 Makongeni
KES550000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a skilled and resourceful Remote Field Service Engineer specializing in technical support to join their distributed operations team. This role focuses on providing remote troubleshooting, diagnostics, and maintenance guidance for complex machinery and equipment. You will be the primary point of contact for clients experiencing technical issues, utilizing video conferencing, remote access tools, and detailed diagnostic procedures to resolve problems efficiently. The ideal candidate will possess a strong mechanical and electrical aptitude, with hands-on experience in troubleshooting and repairing industrial equipment. Expertise in a specific area such as hydraulics, pneumatics, or automation systems is highly desirable. You will be responsible for creating detailed technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations for clients and internal technicians. Excellent communication and interpersonal skills are essential for effectively guiding users through complex technical processes and ensuring customer satisfaction. You will also collaborate with engineering and product development teams to provide feedback on equipment performance and identify areas for improvement. This is an exciting opportunity to utilize your technical expertise in a flexible, remote capacity, supporting clients across various geographical locations. A technical degree or equivalent certification in Mechanical Engineering, Electrical Engineering, or a related field, along with a minimum of 5 years of experience in field service or technical support, is required. Proficiency with diagnostic software and remote support tools is crucial. We are seeking a problem-solver with a customer-centric approach, who can work independently, manage their time effectively, and deliver high-quality technical assistance from their remote workspace. Your ability to diagnose and solve intricate technical challenges will be key to maintaining operational excellence for our client's customers.
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2
Remote Field Service & Technical Support Specialist
20200 Mwembe
KES6000 Daily
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service and Technical Support Specialist to provide exceptional support to their clientele. This position operates on a fully remote basis, requiring you to troubleshoot, diagnose, and resolve complex technical issues for equipment and systems without direct physical presence. You will be the primary point of contact for customers experiencing operational challenges, requiring excellent diagnostic abilities and a patient, customer-centric approach. Responsibilities include conducting remote diagnostics, guiding customers through repair and maintenance procedures, and escalating issues to higher-level technical teams when necessary. The ideal candidate will possess a strong mechanical and electrical aptitude, coupled with advanced troubleshooting skills. Experience with diagnostic software, remote access tools, and a familiarity with industrial machinery or specialized equipment is essential. This role demands superb communication skills, both written and verbal, to effectively convey technical information and instructions to a diverse range of users. You must be adept at managing multiple support requests simultaneously and maintaining detailed records of all interactions and resolutions within a CRM system. This is a remote-first position, offering the flexibility to work from any location, provided you have a stable internet connection and can adhere to agreed-upon support hours. The ability to interpret technical manuals, schematics, and blueprints is crucial for success. We are looking for an individual who is proactive, resourceful, and committed to delivering outstanding technical support and ensuring customer satisfaction. Your role will be vital in maintaining the operational uptime and performance of our client's products globally. If you excel in remote problem-solving and have a passion for technical service, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment and systems.
- Conduct remote diagnostics to identify root causes of technical issues.
- Guide customers through repair, maintenance, and operational procedures via phone, email, and video conferencing.
- Escalate unresolved issues to appropriate internal teams or external partners.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Interpret technical documentation, schematics, and blueprints to assist in problem-solving.
- Develop and update technical support documentation and knowledge base articles.
- Collaborate with the engineering and product teams to provide feedback on product performance and potential improvements.
- Ensure timely and effective resolution of customer issues, meeting defined service level agreements (SLAs).
- Proactively identify potential issues and provide preventative maintenance guidance.
- Associate's or Bachelor's degree in a relevant technical field (e.g., Electrical Engineering Technology, Mechanical Engineering, Electronics).
- 3-5 years of experience in technical support, field service, or a similar role involving complex electromechanical systems.
- Proven experience with remote troubleshooting and support methodologies.
- Strong mechanical and electrical aptitude with excellent diagnostic skills.
- Proficiency with remote access tools, diagnostic software, and CRM systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Strong problem-solving and analytical skills.
- Self-motivated and able to work independently with minimal supervision.
- Customer-focused attitude with a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
3
Remote Field Service Technician - Technical Support
50200 Tuwan
KES80000 Monthly
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a skilled Remote Field Service Technician to join their dynamic team. While the role is based in Bungoma, Bungoma, KE, it operates on a fully remote basis, focusing on providing on-site technical assistance and installation services. This position requires a candidate with strong problem-solving abilities, a hands-on approach to technical challenges, and excellent customer service skills. You will be responsible for ensuring that client equipment is installed, maintained, and repaired to the highest standards, often requiring independent judgment and initiative.
Responsibilities:
Responsibilities:
- Perform on-site installation, troubleshooting, and maintenance of specialized equipment.
- Diagnose and resolve technical issues reported by clients, providing effective solutions.
- Conduct routine inspections and preventative maintenance to ensure optimal equipment performance.
- Collaborate with the remote support team to escalate complex issues and share knowledge.
- Provide technical guidance and training to clients on equipment usage and basic maintenance.
- Document all service calls, including issues found, actions taken, and resolutions, in the company's CRM system.
- Manage inventory of parts and tools, ensuring timely replenishment.
- Adhere to all safety protocols and company procedures during on-site visits.
- Maintain a professional demeanor and build strong relationships with clients.
- Prepare detailed service reports and submit them promptly.
- Operate and maintain a company-provided vehicle if applicable.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and software systems relevant to the company's products.
- Excellent diagnostic and problem-solving skills.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficient in using diagnostic tools and testing equipment.
- Strong customer service and interpersonal skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- A technical diploma or certification in a relevant field is highly desirable.
- Must be comfortable traveling to client sites within the Bungoma region.
- This position requires direct client interaction at their locations, but administrative and planning tasks are conducted remotely.
This advertiser has chosen not to accept applicants from your region.
4
Field Service Technician
20201 Mwembe
KES60000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician to join their team, providing essential installation and maintenance services in Naivasha, Nakuru, KE . This role requires a hands-on approach and the ability to troubleshoot, repair, and maintain a variety of complex equipment and systems. You will be responsible for performing on-site diagnostics, identifying the root cause of technical issues, and implementing effective solutions. This includes conducting routine preventative maintenance to ensure optimal equipment performance and longevity. The successful candidate will have a strong understanding of mechanical, electrical, and possibly hydraulic or pneumatic systems, depending on the specific equipment. Excellent customer service skills are vital, as you will be interacting directly with clients, explaining technical issues, and ensuring their satisfaction with the services provided. You will need to maintain accurate service records, manage parts inventory, and report on work performed. A willingness to travel within the assigned region and work flexible hours, including occasional on-call duties, is expected. Safety is paramount; you must adhere to all company safety protocols and industry best practices. This role offers an excellent opportunity to utilize your technical expertise in a dynamic environment and contribute to the smooth operation of critical infrastructure and equipment.
Key Responsibilities:
Key Responsibilities:
- Install, repair, and maintain mechanical and electrical equipment at client sites.
- Perform diagnostic tests and troubleshoot complex technical issues.
- Conduct routine preventative maintenance to minimize downtime and ensure reliability.
- Respond to service calls and provide timely and effective solutions.
- Communicate technical information clearly to clients and internal teams.
- Maintain detailed service reports, including work performed, parts used, and time spent.
- Manage service vehicle inventory and ensure necessary tools and parts are available.
- Adhere to all safety regulations and company policies.
- Provide training or guidance to clients on equipment operation and basic maintenance.
- Identify opportunities for upselling services or equipment upgrades.
- Technical certification in a relevant field (e.g., Mechanical Engineering, Electrical Engineering, Industrial Technology).
- Proven experience as a Field Service Technician or in a similar hands-on technical role.
- Strong diagnostic and troubleshooting skills.
- Proficiency with hand and power tools, as well as diagnostic equipment.
- Excellent understanding of mechanical and electrical systems.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Valid driver's license and a clean driving record.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively.
- Willingness to travel locally and work flexible hours.
This advertiser has chosen not to accept applicants from your region.
5
Field Service Technician
30200 Tuwan
KES60000 Monthly
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and dependable Field Service Technician to join their team, providing essential installation and maintenance services. This role will involve regular travel to client sites within the **Eldoret, Uasin Gishu, KE** region, complemented by remote support and administrative tasks. The ideal candidate is a hands-on problem solver with a strong technical aptitude and excellent customer service skills. You will be responsible for the installation, repair, and ongoing maintenance of specialized equipment, ensuring optimal performance and client satisfaction. This hybrid role requires a candidate comfortable with both field work and remote collaboration.
Responsibilities:
Qualifications:
This position offers a dynamic work environment, combining hands-on field work with the flexibility of remote administrative tasks. We are looking for a dedicated professional who can ensure the seamless operation of our client's critical systems.
Responsibilities:
- Install, configure, and test new equipment at client locations.
- Perform routine maintenance and preventative servicing to ensure equipment reliability.
- Diagnose and repair technical issues, providing timely and effective solutions.
- Respond to service calls and provide on-site technical support to clients.
- Maintain accurate service records, including details of work performed, parts used, and time spent.
- Communicate effectively with clients to explain technical issues and solutions.
- Collaborate with the remote support team to resolve complex problems.
- Adhere to safety protocols and company procedures at all times.
- Manage and maintain an inventory of parts and tools required for service calls.
- Provide feedback on equipment performance and potential improvements.
Qualifications:
- Technical certification or diploma in a relevant field (e.g., Electronics, Mechanical Engineering).
- Proven experience as a Field Service Technician or similar role.
- Strong diagnostic and troubleshooting skills.
- Proficiency in reading technical manuals and schematics.
- Excellent mechanical and electrical aptitude.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage a schedule effectively.
- Good communication and interpersonal skills, with a customer-centric approach.
- Comfortable with using mobile devices and software for reporting.
- Willingness to travel to client sites as required.
This position offers a dynamic work environment, combining hands-on field work with the flexibility of remote administrative tasks. We are looking for a dedicated professional who can ensure the seamless operation of our client's critical systems.
This advertiser has chosen not to accept applicants from your region.
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6
Field Service Technician
40200 Ongata Rongai, Rift Valley
KES45000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician to join their growing team. This role primarily involves on-site service calls to install, maintain, and repair specialized equipment at client locations throughout the region. While the core work is field-based, there will be opportunities for some remote administrative tasks and virtual training sessions, making this a hybrid role. You will be the face of our company to our customers, providing exceptional technical support and ensuring customer satisfaction. The ideal candidate will have a strong mechanical and electrical aptitude, excellent problem-solving skills, and a commitment to safety and quality workmanship.
Responsibilities:
Qualifications:
Responsibilities:
- Perform installation, calibration, and testing of equipment at customer sites.
- Diagnose and resolve technical issues with mechanical, electrical, and electronic systems.
- Conduct routine preventive maintenance to ensure optimal equipment performance.
- Provide technical support and training to customers on equipment operation and maintenance.
- Respond promptly to service requests and emergency calls.
- Document all service activities, including repairs performed, parts used, and time spent, accurately and efficiently.
- Maintain a clean and organized service vehicle and inventory of spare parts.
- Adhere to all company safety policies and procedures, as well as customer site safety regulations.
- Collaborate with the internal support team to share knowledge and troubleshoot complex issues.
- Identify opportunities for upselling services or upgrades to customers.
- Complete required paperwork and reports in a timely manner.
Qualifications:
- Technical diploma or equivalent experience in a relevant field (e.g., Electrical, Mechanical, Industrial Technology).
- Proven experience as a Field Service Technician or in a similar hands-on technical role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
- Willingness to travel to customer locations and work flexible hours as needed.
- Valid driver's license and a clean driving record.
- Basic computer literacy for reporting and communication.
- Experience with specific equipment relevant to our industry is a plus.
- Commitment to continuous learning and skill development.
This advertiser has chosen not to accept applicants from your region.
7
Field Service Technician
60200 Meru , Eastern
KES60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Field Service Technician to join their installation and maintenance team. This role involves traveling to client sites to install, repair, and maintain a variety of specialized equipment. The ideal candidate will possess a strong mechanical aptitude, excellent troubleshooting skills, and the ability to work independently and efficiently. Responsibilities include performing routine maintenance, diagnosing and resolving technical issues, and ensuring all installations meet quality and safety standards. You will be expected to communicate effectively with clients, providing clear explanations of services performed and offering recommendations for equipment care. A proactive approach to problem-solving and a commitment to delivering exceptional customer service are crucial. The technician will be responsible for managing their schedule, maintaining service vehicles, and accurately documenting all work performed. Experience with diagnostic tools and a solid understanding of electrical and mechanical systems are required. This role requires a flexible work arrangement, involving both on-site service calls and potential remote support or administrative tasks when not in the field. The ability to adapt to different work environments and handle a variety of technical challenges is essential. A clean driving record and the willingness to travel extensively within the designated service area are mandatory. We are looking for a reliable and resourceful individual who takes pride in their work and is committed to ensuring the optimal performance of our client's equipment. This position offers a blend of hands-on technical work and client interaction, providing a rewarding career path for those who enjoy problem-solving and working with their hands. Our client provides ongoing training and development opportunities to ensure their technicians remain at the forefront of industry advancements.
This advertiser has chosen not to accept applicants from your region.
8
Field Service Technician
30100 Tuwan
KES5000 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Field Service Technician to provide on-site installation, maintenance, and repair services for advanced industrial equipment. This role is based in and around Eldoret, Uasin Gishu, KE , and involves a hybrid work model, requiring regular travel to client sites while offering some remote administrative flexibility. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a commitment to delivering exceptional customer service. You will be the primary point of contact for clients experiencing technical issues.
Key Responsibilities:
Key Responsibilities:
- Performing installations, maintenance, and repairs on a variety of industrial machinery and systems according to established procedures and schedules.
- Diagnosing complex technical issues and implementing effective repair solutions.
- Responding to service calls and troubleshooting equipment malfunctions promptly.
- Conducting routine preventative maintenance to minimize downtime and ensure optimal equipment performance.
- Providing technical support and training to clients on equipment operation and maintenance.
- Maintaining accurate service records, including work performed, parts used, and time spent.
- Managing spare parts inventory for service vehicles and ensuring adequate stock levels.
- Adhering to all safety regulations and company policies while on client sites.
- Communicating effectively with the service department regarding job status, parts needed, and customer feedback.
- Identifying opportunities for upselling services or parts to clients.
- Preparing service reports and documentation for management review.
- Continuously updating technical knowledge through training and self-study.
- Building and maintaining strong relationships with clients.
- Troubleshooting electrical, mechanical, and hydraulic systems.
- Ensuring all tools and equipment are properly maintained and calibrated.
This advertiser has chosen not to accept applicants from your region.
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