8 Team Leader jobs in Nairobi

Vacancy #: 7405 Unit: ESARO - Water Programme Organisation: International Union for Conservation of Nature (IUCN) Location: Eastern and Southern Africa Regional Office, Nairobi, Kenya Reporting to: Regional Programme Coordinator / Country Representative, IUCN Tanzania Work percentage: 100% Grade: SP Expected start date: 01 December 2025 Type of contract: Fixed-term (24 months) Closing date: 15 October 2025

BACKGROUND

THE POSITION WILL BE BASED IN NAIROBI, WITH FREQUENT TRAVELS TO THE TWO PROJECT LANDSCAPES AND THE COUNTRIES SHARING THE TWO BASINS.

BACKGROUND

IUCN and UNEP-DHI will jointly implement the Climate Resilient Eastern African Transboundary Water Management for Environmental Sustainability (CREATES) project, which will operate in two transboundary river basins – Sio-Malaba-Malakisi and Mara – shared by Kenya, Uganda, and support selected regional water organisations over the period 2025 to 2030. Each of these two implementing partners will hire a Team Leader (TL) who will jointly have the overall responsibility of the project - project A (UNEP-DHI) and project B (IUCN) and provide leadership to the Project Management Unit (PMU) that will ensure the smooth and successful delivery of the project activities and outputs. Each Team Leader will be employed respectively by IUCN and UNEP-DHI and functionally report as per the reporting arrangements in the two organisations and jointly reports to the Project Steering Committee that will provide oversight and guidance.

The project will be delivered through a Project Management Unit (PMU) based in Nairobi, Kenya, with key basin staff based at local level (NELSAP SMM and Mara Offices in Kakamega and Musoma respectively). The TLs will manage the PMU on a day-to-day basis will be responsible for the short-term experts and project staff, both local and international, that will be contracted by the project.

Job Description
SPECIFIC DUTIES;

Project Management;

Coordinating and managing the programme according to the agreed and approved work plans, in close collaboration with the Project A Team Leader

Co-leading the Programme Management Unit and leading the personnel undertaking work defined in team for Project A

Ensure compliance with the relevant processes at the reporting organisation

Provide technical oversight of all project activities related to Project B, whilst coordinating with Project A to ensure efficient Programme delivery overall

Work closely with the Basin Coordinators (BC), Strategic Advisors and project staff to ensure all project activities follow the laws and regulations of the respective countries for such activities

Prepare annual work plans, including procurement plans

Oversee the sub-contracting of project activities and consultancy deliverables

Oversee project budget and work plans

Identify and prepare for additional funding

Responsible for financial and narrative reports aligned with Danida guidelines

Oversee the development of monitoring and evaluation plans and report on the progress of the project against annual work plans and project indicators, and identify issues that need urgent attention by the Programme Steering Committee (PSC)

Lead on preparing, conducting and reporting on meetings of the PSC and the Programme Advisory Panel

Provide written reports on the overall project delivery, including by country, covering issues such as project activities, outputs and outcome delivery, project budget and staffing

Strategic Partnerships and Implementing Partners;

Maintain the relationship between IUCN, BCs and UNEP-DHI staff in Nairobi and Danish diplomatic missions in relevant countries to ensure efficient delivery of all project activities.

Maintain linkages with other related regional and national projects and identify opportunities for partnership, technical collaboration and knowledge exchange with other agencies, organizations and donors.

Responsible for identification of and establishing strategic partnerships with key stakeholders related to Project B

Foster and maintain strong partnerships with stakeholders, including government agencies, regional intergovernmental entities, civil society organizations, research institutions etc.

Technical advice and support to project implementation activities;

Provide direct technical expertise on transboundary water management, IWRM and NbS.

Work closely with the technical lead person, who is responsible for the technical implementation of the activities, to ensure that the technical implementation is aligned with the overall objective of the project and the key stakeholders

External relations and resource mobilisation;

Represent the project in external and internal IUCN meetings, at national and regional levels, as needed.

Identify and act on co-finance opportunities.

Represent the project in external and internal meetings, at national and regional levels, as needed

Support networking with key development partners, national institutions and NGOs to support project implementation and portfolio expansion.

Keep abreast of development needs and Programme opportunities in the landscape including those in line with implementing partners priorities and programmatic principles

Staff management and development;

Manage performance of all PMU staff and supervise project implementation with the BCs and Strategic Advisors in Kenya, and (other countries).

Compliance with the staff processes and follow-up as per the procedures at the reporting organisation

Representation;

Network and liaise with all the partners and potential partners, developing and maintaining partnerships and strong relationships across all sectors (including the private sector).

Maintain good working relationships with development partners, non-state actors, private sector, community leadership and visiting donor teams

Represent IUCN on issues at strategic, political and technical meetings, seminars and other events and processes as may be required from time to time

Additional responsibilities;

Undertake any other tasks as may be assigned by and mutually agreed with the line manager.

Support the preparation and dissemination of technical reports, case studies, policy briefs, and communication materials related to water, NbS, restoration and climate resilience

Requirements

• COMPETENCIES:

Core competencies;

Transparency: Able to build trust and contribute to informed and responsible decision-making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.

Inclusiveness: Understands and accepts cultural diversity, and provides a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates the ability to work in a multicultural, multi-ethnic environment and maintains effective working relations with people of different nationalities and cultural backgrounds.

Professionalism: Promote the organization's interests, objectives and values diligently and professionally.

Accountability: Takes responsibility for individual and collective actions, promotes the IUCN One Programme approach

Initiative: Demonstrates a proactive approach to addressing challenges. Encourages creative thinking and innovative solutions to overcome obstacles and improve project outcomes.

Functional competencies

Strong communication skills, both written and verbal.

Ability to identify issues, analyse and participate in the resolution of issues/problems.

Ability to conduct data collection using various methods.

Computer proficiency in Microsoft Office (Word, Excel and PowerPoint), database applications, spreadsheets, and graphics presentations.

Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases.

Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities.

Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

REQUIREMENTS;

Education;

Post Graduate Degree in Environmental Management, Social Science and Management, International Water Law, or comparable studies.

Professional experience;

Demonstrated knowledge in the areas of integrated water resources management, Nature Based Solutions (NbS) for water, and transboundary water management

At least 10 years of relevant regional experience managing a project team and implementing projects related to IWRM, NbS and climate change adaptation in developing countries

Experience of living and working in developing countries, especially in Eastern Africa

Working experience with IUCN, UNEP, River Basin Organisations and national governments is an advantage

Experience of reporting to a board, steering committee and international donors

Respect for gender and age differences and diversity in culture, race, religion and sexual orientation.

Excellent interpersonal skills, demonstrated ability to engage with local stakeholders and communities, including patience, diplomacy, willingness to listen, respect for colleagues and ability to work as part of a team.

Proven track record in the management of international and multi-stakeholder projects, particularly those funded by bilateral donors, or multilateral environmental funds.

Experience in coordinating with consultants, sub-grantees, and external partners, including national authorities and civil society organizations.

Technical Skills;

Solid understanding of restoration ecology, climate resilience, and the use of NbS in water resources management.

Capacity to lead project development, technical reporting, budgeting, and contract management.

Familiarity with IUCN tools and standards (e.g., NbS Global Standard, Restoration Barometer, Red List of Ecosystems) is an asset.

Communication and Interpersonal Skills;

Excellent verbal and written communication skills in English are essential. Working knowledge of Kiswahili is highly desirable.

Strong networking, facilitation, and stakeholder engagement skills, with the ability to work across sectors and cultures

Other Skills and Attributes;

Ability to work independently and proactively, while collaborating in a multicultural, multidisciplinary team.

Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines.

Strong commitment to conservation and sustainable development values.

Willingness and ability to travel.

APPLICATIONS

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website:

About IUCN
IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world's largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people's well-being.

Job Description- Secured Sales Team Leader
Department: Sales

Reports to: Branch Manager

Employment Type: Full-Time

Job Summary
The Secured Sales Team Leader is responsible for recruiting, supervising and motivating a team of sales agents to meet and exceed customer acquisition and loan disbursement targets.

The role involves driving sales strategies, managing field activities, monitoring performance, and ensuring that high-quality leads convert into active borrowers.

The ideal candidate must have strong leadership, sales expertise, and a deep understanding of the company's loan products.

Key Responsibilities:

• Recruit, lead, mentor, and manage a team of sales agents to achieve individual and team targets
• Develop and implement sales plans to drive uptake of secured loan products
• Monitor team performance through daily check-ins, sales reports, and KPIs
• Conduct field visits to support the sales team and ensure high-quality client engagement
• Ensure the team adheres to compliance standards, including KYC, data privacy, and loan qualification criteria
• Support onboarding and training of new sales team members
• Analyse sales data and provide feedback for continuous improvement
• Resolve client and team issues quickly and professionally
• Report regularly to senior management on progress, challenges, and new opportunities

Qualifications & Experience

• Bachelor's degree/Diploma in Marketing, Business, Finance, or a related field
• 2–4 years sales experience in financial services or microfinance
• At least 1 year of team leadership or supervisory experience

Skills & Competencies:

• Strong leadership and team-building skills
• Excellent communication, negotiation, and interpersonal skills
• Target-driven with a passion for sales and customer satisfaction
• Ability to train, motivate, and monitor a performance-based team

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Job Summary
This role leads a team of hybrid Sky Prestige Bankers across regions, ensuring consistent delivery of relationship-based financial advisory and service excellence.

• Responsible for performance management, portfolio oversight, pipeline coordination, and compliance adherence within the Sky Prestige team.
• Acts as the bridge between senior leadership and frontline teams to drive segment strategy, team capability, and business growth.
• Supports bankers in complex client matters, escalations, and execution of digital and remote servicing models.

Job Description
Sales Performance 35%

• Monitor and drive team-wide sales performance, ensuring the achievement of individual and collective targets.
• Review daily sales dashboards and coach underperforming bankers.
• Coordinate with Data Led Sales Team to allocate leads strategically across the Sky Prestige team.
• Champion execution of campaigns by assigning roles, reviewing outcomes, and reporting impact to the Head of Data Lead Sales.
• Collaborate with colleagues in the Branch Network, Contact Centre, and Regional Business Teams to identify and engage prospective clients across the country.
• Leverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.
• Develop territory-specific growth strategies tailored to regional trends and remote client needs.
• Focus on new to bank and cross-selling to existing customers to drive growth within the segment.
• Vigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.
• Proactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.
• Attain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.
• Devise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.
• Ensure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.
• Drive business targets by strictly adhering to turnaround time and delivering service to the highest standards.
• Actively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.
• Deliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.
• Collaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.
• Embed quality metrics in all sales campaigns and monitor delivery for consistency and compliance.
• Ensure all Sky Prestige Bankers adhere to script standards, full disclosures, and suitability checks during sales processes.

Portfolio Management & Growth 20%

• Maintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.
• Oversee client portfolio health and relationship quality across all team-managed clients.
• Ensure client segmentation, wallet share opportunities, and cross-selling strategies are embedded across all portfolios.
• Regularly review banker portfolios for risk exposure, growth stagnation, or service gaps.
• Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.
• Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals.
• Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty.
• Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank.
• Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank's offerings.
• Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolio.

Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.

• Grow Product Per Customer

Net Active Customer Growth 5%

• Monitor team performance on net customer growth.
• Implement retention and engagement strategies team wide.
• Lead client win-back campaigns and referrals via digital channels.

Portfolio Net Promoter Score 10%

• Ensure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS) for the individual portfolio.
• Track and report team Net Promoter Score (NPS) performance monthly.
• Lead customer service escalations and intervene in complex client issues.
• Conduct virtual or regional check-ins to uphold service standards.
• Utilize digital tools to deliver a seamless customer experience.
• Resolve client issues through remote support channels and coordinate with in-country service teams as needed.
• Manage service escalations from remote regions and ensure turnaround time is met regardless of client location.
• Collaborate with branch colleagues to ensure that service standards are met, and clients are satisfied across all touchpoints.
• Ensure excellent customer experience is always maintained.
• Address client queries and complaints promptly, ensuring timely resolution and communication.
• Ensure customer data is always up to date.
• Ensure SLA in account onboarding and loan processing is always achieved.
• As per the agreed SLA action client feedback to continually improve service delivery and strengthen client relationships.
• Proactively manage potential service issues before they escalate, ensuring a smooth and positive client experience.
• Review customer feedback to identify service quality gaps; initiate service recovery or improvement initiatives.
• Uphold internal QA benchmarks and regulatory standards in every client interaction.

Accuracy & Efficiency 5%

• To maintain high operational efficiency, avoid RTS-related claw backs
• Tighten controls on settlement issues, reducing process delays & inefficiencies.

Quality Assurance 5%

• Lead quality assurance efforts across Sky Prestige Bankers to ensure service delivery, onboarding accuracy, and sales execution meet set standards.
• Review and evaluate banker-client interactions (calls, emails, meetings) for consistency, professionalism, and value-add in line with Prestige standards.
• Regularly assess quality of advice, portfolio reviews, and product suitability across the team.
• Drive corrective actions based on QA findings through structured coaching, retraining, or escalation where necessary.
• Maintain a quality dashboard and report trends to the Head of Data Lead Sales for strategic interventions.
• Ensure zero tolerance for mis-selling, misrepresentation, or non-disclosure practices.
• Track and close any client feedback, service lapses, or negative NPS drivers tied to quality issues.

Impairment Management 10%

• Manage team's portfolio risks in line with banks portfolio appetite.
• To Minimize impairments and manage customer defaults.
• To proactively monitor team portfolio health to support Risk Management

Customer On-Boarding Accuracy 2.5%

• Ensure team's accuracy in capturing customer information in the core banking system when onboarding.
• Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
• Cost management within the prestige portfolio.

Compliance Management 2.5%

• Champion compliance awareness within the team.
• Review of quality of onboarding and KYC documentation submitted by Sky Prestige Bankers.
• Act as control point for operational risk concerns before escalation to Compliance or Risk functions.
• Conduct monthly team-level health checks.
• Use QA insights to flag systemic issues in KYC, onboarding, or advisory processes.
• Collaborate with Risk & Compliance on root cause analysis from audit/QA failures and follow through on corrective actions.

Training 2.5%

• Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.
• Develop team capability through ongoing coaching, peer learning, and skills training.
• Monitor training completion and conduct mini-knowledge assessments.
• Identify high-potential team members and support career development.
• Address behavioral and performance issues early and constructively.
• Represent the team in leadership and strategy forums
• Collaborate with branch management to create a collaborative and productive work environment.
• Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.
• Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.
• Leverage digital platforms for peer learning and regional collaboration.
• Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager.
• Use quality assurance results to guide individual and team training interventions.
• Align team upskilling plans with identified QA gaps in advisory, onboarding, or client handling.

Leave Management 2.5%

• Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.
• Coordinate leave schedules for Sky Prestige Bankers to ensure continuous client support.
• Track team wellness and flag burnout risks to Head of Data Lead Sales.
• To ensure that the wellness & individual growth drive is upheld.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Banking Jobs, Absa Bank Jobs.

Job Summary
This role leads a team of hybrid Sky Prestige Bankers across regions, ensuring consistent delivery of relationship-based financial advisory and service excellence.

Responsible for performance management, portfolio oversight, pipeline coordination, and compliance adherence within the Sky Prestige team.

Acts as the bridge between senior leadership and frontline teams to drive segment strategy, team capability, and business growth.

Supports bankers in complex client matters, escalations, and execution of digital and remote servicing models.

Job Description
Sales Performance 35%

Monitor and drive team-wide sales performance, ensuring the achievement of individual and collective targets.

Review daily sales dashboards and coach underperforming bankers.

Coordinate with Data Led Sales Team to allocate leads strategically across the Sky Prestige team.

Champion execution of campaigns by assigning roles, reviewing outcomes, and reporting impact to the Head of Data Lead Sales.

Collaborate with colleagues in the Branch Network, Contact Centre, and Regional Business Teams to identify and engage prospective clients across the country.

Leverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.

Develop territory-specific growth strategies tailored to regional trends and remote client needs.

Focus on new to bank and cross-selling to existing customers to drive growth within the segment.

Vigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.

Proactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.

Attain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.

Devise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.

Ensure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.

Drive business targets by strictly adhering to turnaround time and delivering service to the highest standards.

Actively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.

Deliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.

Collaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.

Embed quality metrics in all sales campaigns and monitor delivery for consistency and compliance.

Ensure all Sky Prestige Bankers adhere to script standards, full disclosures, and suitability checks during sales processes.

Portfolio Management & Growth 20%

Maintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.

Oversee client portfolio health and relationship quality across all team-managed clients.

Ensure client segmentation, wallet share opportunities, and cross-selling strategies are embedded across all portfolios.

Regularly review banker portfolios for risk exposure, growth stagnation, or service gaps.

Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.

Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals.

Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty.

Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank.

Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank's offerings.

Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolio.

Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.

Grow Product Per Customer

Net Active Customer Growth 5%

Monitor team performance on net customer growth.

Implement retention and engagement strategies team wide.

Lead client win-back campaigns and referrals via digital channels.

Portfolio Net Promoter Score 10%

Ensure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS) for the individual portfolio.

Track and report team Net Promoter Score (NPS) performance monthly.

Lead customer service escalations and intervene in complex client issues.

Conduct virtual or regional check-ins to uphold service standards.

Utilize digital tools to deliver a seamless customer experience.

Resolve client issues through remote support channels and coordinate with in-country service teams as needed.

Manage service escalations from remote regions and ensure turnaround time is met regardless of client location.

Collaborate with branch colleagues to ensure that service standards are met, and clients are satisfied across all touchpoints.

Ensure excellent customer experience is always maintained.

Address client queries and complaints promptly, ensuring timely resolution and communication.

Ensure customer data is always up to date.

Ensure SLA in account onboarding and loan processing is always achieved.

As per the agreed SLA action client feedback to continually improve service delivery and strengthen client relationships.

Proactively manage potential service issues before they escalate, ensuring a smooth and positive client experience.

Review customer feedback to identify service quality gaps; initiate service recovery or improvement initiatives.

Uphold internal QA benchmarks and regulatory standards in every client interaction.

Accuracy & Efficiency 5%

To maintain high operational efficiency, avoid RTS-related claw backs

Tighten controls on settlement issues, reducing process delays & inefficiencies.

Quality Assurance 5%

Lead quality assurance efforts across Sky Prestige Bankers to ensure service delivery, onboarding accuracy, and sales execution meet set standards.

Review and evaluate banker-client interactions (calls, emails, meetings) for consistency, professionalism, and value-add in line with Prestige standards.

Regularly assess quality of advice, portfolio reviews, and product suitability across the team.

Drive corrective actions based on QA findings through structured coaching, retraining, or escalation where necessary.

Maintain a quality dashboard and report trends to the Head of Data Lead Sales for strategic interventions.

Ensure zero tolerance for mis-selling, misrepresentation, or non-disclosure practices.

Track and close any client feedback, service lapses, or negative NPS drivers tied to quality issues.

Impairment Management 10%

Manage team's portfolio risks in line with banks portfolio appetite.

To Minimize impairments and manage customer defaults.

To proactively monitor team portfolio health to support Risk Management

Customer On-Boarding Accuracy 2.5%

Ensure team's accuracy in capturing customer information in the core banking system when onboarding.

Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.

Cost management within the prestige portfolio.

Compliance Management 2.5%

Champion compliance awareness within the team.

Review of quality of onboarding and KYC documentation submitted by Sky Prestige Bankers.

Act as control point for operational risk concerns before escalation to Compliance or Risk functions.

Conduct monthly team-level health checks.

Use QA insights to flag systemic issues in KYC, onboarding, or advisory processes.

Collaborate with Risk & Compliance on root cause analysis from audit/QA failures and follow through on corrective actions.

Training 2.5%

Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.

Develop team capability through ongoing coaching, peer learning, and skills training.

Monitor training completion and conduct mini-knowledge assessments.

Identify high-potential team members and support career development.

Address behavioral and performance issues early and constructively.

Represent the team in leadership and strategy forums

Collaborate with branch management to create a collaborative and productive work environment.

Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.

Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.

Leverage digital platforms for peer learning and regional collaboration.

Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.

Determine and manage Training Needs Analysis and own succession planning.

Manage your own leave by working closely with your Line Manager.

Use quality assurance results to guide individual and team training interventions.

Align team upskilling plans with identified QA gaps in advisory, onboarding, or client handling.

Leave Management 2.5%

Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.

Coordinate leave schedules for Sky Prestige Bankers to ensure continuous client support.

Track team wellness and flag burnout risks to Head of Data Lead Sales.

To ensure that the wellness & individual growth drive is upheld.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply

Click here to apply