4,223 Solution Design jobs in Kenya
Telecoms Network Architect - Remote Solutions Design
Posted 13 days ago
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Job Description
Our client is looking for an experienced Telecoms Network Architect to join their dynamic team in a fully remote capacity. This role is pivotal in designing and planning advanced telecommunications network solutions that meet the evolving needs of our client's global infrastructure. You will be responsible for conceptualizing, designing, and documenting robust and scalable network architectures, including both wired and wireless technologies. Your expertise will encompass areas such as 5G, LTE, fiber optics, and cloud networking. You will collaborate closely with engineering, operations, and product teams to ensure that network designs align with strategic objectives and technical requirements. Key responsibilities include evaluating new technologies, conducting feasibility studies, and developing technical specifications. You will also play a crucial role in network capacity planning, performance optimization, and troubleshooting complex network issues. The ideal candidate will possess a strong background in telecommunications engineering, with extensive experience in network design and architecture. Proficiency in network simulation tools, network management systems, and a deep understanding of relevant industry standards and protocols are essential. Excellent analytical, problem-solving, and communication skills are required to articulate technical designs and solutions to various stakeholders. This remote position offers an exciting opportunity to influence the direction of telecommunications infrastructure and contribute to cutting-edge projects from anywhere, supporting our client's operations that extend to Meru, Meru, KE .
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Senior Blockchain Architect & Solutions Designer
Posted 19 days ago
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Job Description
Our client is seeking a visionary and highly experienced Senior Blockchain Architect and Solutions Designer to lead the development of innovative decentralized applications and blockchain solutions. This fully remote position requires an individual with a profound understanding of blockchain technology, distributed ledger systems, smart contract development, and various consensus mechanisms. You will be instrumental in designing robust, scalable, and secure blockchain architectures, identifying appropriate blockchain platforms, and translating complex business requirements into technical specifications for decentralized solutions. The ideal candidate possesses a strong track record in architecting and implementing blockchain projects, with expertise in multiple blockchain protocols (e.g., Ethereum, Solana, Polygon) and smart contract languages (e.g., Solidity). You will collaborate closely with development teams, product managers, and stakeholders in a remote setting, leveraging advanced collaboration tools to foster innovation and ensure successful project delivery. Key responsibilities include evaluating emerging blockchain technologies, defining tokenomics models, developing secure smart contracts, and advising on best practices for decentralized system design and implementation. This role demands exceptional problem-solving skills, a forward-thinking mindset, and the ability to articulate complex technical concepts to both technical and non-technical audiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Design and architect scalable, secure, and efficient blockchain solutions.
- Evaluate and select appropriate blockchain platforms and technologies for specific use cases.
- Develop detailed technical specifications for decentralized applications (dApps) and smart contracts.
- Write and deploy secure and efficient smart contracts using languages like Solidity.
- Design tokenomics models and advise on the implementation of cryptocurrencies and digital assets.
- Assess and mitigate security risks associated with blockchain implementations.
- Collaborate with development teams on the implementation and integration of blockchain solutions.
- Stay abreast of the latest advancements, trends, and best practices in the blockchain and cryptocurrency space.
- Provide technical leadership and mentorship to junior blockchain developers.
- Conduct feasibility studies and proof-of-concept projects for new blockchain initiatives.
- Communicate complex technical concepts effectively to diverse stakeholders.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Minimum of 6 years of experience in software development, with at least 3 years focused on blockchain architecture and development.
- In-depth knowledge of various blockchain protocols (e.g., Ethereum, Bitcoin, Solana, Hyperledger).
- Proficiency in smart contract development languages (e.g., Solidity, Vyper) and frameworks (e.g., Hardhat, Truffle).
- Strong understanding of cryptography, distributed systems, and consensus mechanisms.
- Experience with dApp development and front-end integration.
- Familiarity with web3 libraries and tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and collaboration skills, effective in remote environments.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
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Remote Senior Network Architect & Solutions Designer
Posted 2 days ago
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Job Description
Our client, a leading telecommunications provider, is seeking a highly skilled Senior Remote Network Architect & Solutions Designer to join their expanding technology division. This is a fully remote position, enabling you to contribute to our client's critical infrastructure projects from anywhere. You will be responsible for designing, developing, and implementing complex network architectures and solutions that meet evolving business needs and technological advancements. Your duties will include analyzing network requirements, creating detailed architectural designs, selecting appropriate technologies, and ensuring the scalability, reliability, and security of network infrastructure. The ideal candidate will possess extensive experience in network design, routing, switching, and telecommunications technologies (e.g., MPLS, SD-WAN, 5G, Fiber Optics). A strong understanding of cloud networking, cybersecurity principles, and network automation is highly desirable. You must have excellent problem-solving skills, the ability to translate technical requirements into robust solutions, and a thorough understanding of industry best practices. Strong communication and collaboration skills are essential for working effectively with remote engineering teams, project managers, and business stakeholders. This role demands a high level of autonomy, proactive engagement, and the ability to manage multiple complex projects simultaneously. Proficiency in network simulation and modeling tools is a plus. If you are a visionary network professional looking to drive innovation and shape the future of telecommunications in a flexible, remote-first environment, we encourage you to apply. This role supports the telecommunications ecosystem serving regions including Eldoret, Uasin Gishu, KE , whilst being a fully remote position.
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Principal Cloud Solutions Architect (Architecture)
Posted 17 days ago
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Job Description
Our client is seeking a highly experienced and innovative Principal Cloud Solutions Architect to lead the design and implementation of complex, scalable, and secure cloud-based solutions. This is a senior, fully remote position responsible for defining the technical strategy and architecture for our cloud initiatives, ensuring alignment with business objectives and industry best practices. You will collaborate closely with engineering, product, and operations teams to translate business requirements into robust, cost-effective, and high-performance cloud architectures. The ideal candidate possesses a deep understanding of major cloud platforms (AWS, Azure, GCP), microservices, containerization, and modern infrastructure-as-code practices.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Define and drive the company's cloud strategy, architecture, and roadmap, ensuring scalability, reliability, security, and cost-efficiency.
- Design and architect cutting-edge cloud-native solutions, including microservices, serverless computing, container orchestration (Kubernetes), and CI/CD pipelines.
- Evaluate and select appropriate cloud services and technologies to meet specific business and technical requirements.
- Provide technical leadership and mentorship to development and operations teams, promoting best practices in cloud architecture and deployment.
- Collaborate with stakeholders across the organization to understand business needs and translate them into actionable architectural designs.
- Develop and maintain comprehensive architectural documentation, including diagrams, specifications, and implementation guidelines.
- Oversee the implementation of cloud solutions, ensuring adherence to architectural standards and best practices.
- Conduct architectural reviews, performance tuning, and cost optimization analysis for cloud deployments.
- Stay current with the latest advancements in cloud technologies, services, and trends, identifying opportunities for innovation.
- Lead complex cloud migration projects and hybrid cloud strategies.
- Ensure robust security measures are integrated into cloud architecture design and implementation.
- Communicate technical vision and strategy effectively to both technical and non-technical audiences.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 10+ years of experience in IT, with a minimum of 7 years focused on cloud architecture and design.
- Extensive experience with at least one major cloud provider (AWS, Azure, GCP) including their core services (compute, storage, networking, databases, security).
- Deep understanding of microservices architecture, RESTful APIs, and distributed systems.
- Proficiency in containerization technologies (Docker, Kubernetes) and orchestration.
- Strong experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation, ARM templates).
- Excellent understanding of networking, security principles, and compliance within cloud environments.
- Proven ability to lead complex projects and mentor technical teams.
- Exceptional problem-solving, analytical, and strategic thinking skills.
- Outstanding communication, presentation, and interpersonal skills, vital for remote collaboration.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect - Professional, Azure Solutions Architect Expert) are highly desirable.
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Senior Solutions Architect - Architectural Design (Remote)
Posted 7 days ago
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Job Description
Our client is seeking a highly experienced Senior Solutions Architect to join their innovative and fully remote architectural design team. This role is central to conceptualizing and defining the architectural vision for complex projects, ensuring that designs are not only aesthetically pleasing but also functional, sustainable, and aligned with client requirements. You will be responsible for translating client needs into detailed architectural plans, leading design development, and collaborating with engineers and project managers to bring visions to life. This remote position requires exceptional creative thinking, strong technical expertise in architectural software, and the ability to communicate complex design concepts effectively through virtual channels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead the architectural design process for diverse projects from conceptualization to detailed design.
- Develop innovative and practical design solutions that meet client needs and project objectives.
- Create detailed architectural drawings, plans, renderings, and specifications using industry-standard software.
- Collaborate closely with clients, engineers, contractors, and other stakeholders to ensure design integrity and feasibility.
- Conduct site analysis and feasibility studies for new projects.
- Ensure designs comply with relevant building codes, regulations, and sustainability standards.
- Provide technical guidance and mentorship to junior architects and design staff.
- Stay abreast of architectural trends, materials, and technologies.
- Manage project timelines and deliverables related to architectural design phases.
- Prepare and present design proposals and presentations to clients and review boards.
Qualifications:
- Master's degree in Architecture or a related field; professional architectural licensure is highly desirable.
- Minimum of 8 years of experience in architectural design, with a significant portfolio showcasing diverse projects.
- Proficiency in architectural design software such as AutoCAD, Revit, SketchUp, Rhino, and rendering programs (e.g., V-Ray, Lumion).
- Strong understanding of building codes, zoning regulations, and construction methodologies.
- Excellent conceptualization, artistic, and spatial reasoning skills.
- Exceptional communication, presentation, and interpersonal skills, with the ability to articulate design concepts clearly.
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Experience in sustainable design principles and practices is a plus.
- Ability to work independently and collaboratively in a fully remote team environment.
- A passion for innovative design and a commitment to architectural excellence.
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4
Principal Solutions Architect (Enterprise Architecture)
Posted 22 days ago
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Job Description
Our client is searching for a highly skilled and visionary Principal Solutions Architect to spearhead their enterprise architecture initiatives. This is a critical fully remote role, requiring a strategic thinker with a deep understanding of designing and implementing robust, scalable, and secure enterprise-level solutions. You will be responsible for defining architectural standards, guiding technology roadmaps, and ensuring alignment between business objectives and IT capabilities across the organization. As a remote-first employee, you will collaborate closely with cross-functional teams, stakeholders, and technology vendors to drive architectural excellence.
Responsibilities:
Responsibilities:
- Define and maintain the enterprise architecture strategy, standards, and governance frameworks.
- Develop and oversee the implementation of technology roadmaps aligned with business goals and industry best practices.
- Design high-level technical solutions for complex business problems, ensuring scalability, reliability, security, and cost-effectiveness.
- Evaluate emerging technologies and assess their potential impact and adoption for the enterprise.
- Collaborate with business stakeholders to understand their needs and translate them into technical requirements and architectural designs.
- Provide architectural guidance and mentorship to project teams and IT staff.
- Ensure adherence to architectural principles and standards across all IT projects.
- Identify opportunities for technology consolidation, rationalization, and optimization.
- Develop and maintain architectural documentation, including blueprints, diagrams, and design specifications.
- Lead architectural reviews and provide recommendations for technology selection and solution design.
- Foster strong relationships with technology vendors and partners to leverage external expertise.
- Master's degree in Computer Science, Information Technology, Engineering, or a related field; a Ph.D. is a plus.
- 10+ years of experience in IT, with at least 7 years in enterprise architecture, solutions architecture, or a similar senior technical leadership role.
- Proven experience in developing and implementing enterprise-wide architectural strategies.
- Extensive knowledge of various architectural styles and patterns (e.g., microservices, event-driven, service-oriented architecture).
- Strong understanding of cloud computing platforms (AWS, Azure, GCP) and their associated services.
- Experience with modern technology stacks, including containerization (Docker, Kubernetes), DevOps practices, and CI/CD pipelines.
- Familiarity with data architecture, data warehousing, and business intelligence solutions.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at all levels.
- Demonstrated ability to lead and mentor technical teams in a remote setting.
- Experience in diverse industries is advantageous.
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Job Description
RPA GCS Technician II
Work Locations:
Biddle ANG Base, PA, Springfield ANG, OH, Whiteman AFB, MO, Ellsworth AFB, SD, Shaw AFB, SC, and Niagara Falls ARS, NY
Job Summary
The Ground Control Station (GCS) Technician II position will support the daily operations of an Air Force Remotely Piloted Aircraft (RPA) unit. The ideal candidate will perform organizational level maintenance on GCSs in accordance with Air Force Technical Data under general supervision. This position will execute preventive maintenance actions, inspections, modifications, troubleshooting, testing, and removal and installations of electronic and IT systems and subsystems utilizing best maintenance practices as identified by Air Force instruction.
USAF equivalent position is Journeyman level Avionics Technician, Cyber Transport, or RF Transmission Systems. Position reports to the Site Manager.
Essential Responsibilities
- Interfaces with the customer on a regular basis, excellent customer service and communication skills are required.
- Able to adhere to Air Force Instruction (AFI), AFI Aircraft Equipment Maintenance Management, and Technical Data in the performance and documentation of maintenance actions.
- Documents all maintenance actions and discrepancies utilizing aircraft logs and records utilizing AFTO 781s, Maintenance Information Systems (MIS), and maintenance logs
- Applies basic and some technical knowledge to solve problems by referencing Air Force Technical Data including determining the location and density of circuitry, isolating malfunctions, and incorporating engineering changes.
- Requires a detailed understanding of the interrelationships of circuits, planning work schedules, selecting tools and test instruments, and understanding compliance with maintenance instructions and technical directives
- Uses common and complex test instruments to isolate malfunctions and develop concrete solutions for remediation.
- Work may be reviewed by the Supervisor for general compliance with accepted practices
- Maintains, repairs, and installs various types of electronic equipment and related devices such as electronic transmitting and receiving equipment (e.g., radar, radio, telecommunication, SATCOM, and navigational aids); micro and mainframe computers and terminals; and industrial measuring, controlling equipment, and industrial calibration devices
- Applies detailed technical knowledge of electronics principles in determining malfunctions, and applies skill in restoring equipment operations
- This technician works under immediate supervision and achieves technical guidance, as required, from a higher-level technician or supervisor.
Minimum Requirements
- Must have a high school diploma, or have completed relevant military and/or vocational technical school curriculum
- Minimum one year actual and recent Aircraft Avionics, Ground Control Station, SATCOM Maintenance, Military Aviation, and/or Communications experience required
- Must have working knowledge of basic and complex electronics maintenance and repair
- Must possess knowledge of technical publications related to Aircraft and Ground Control Station Maintenance
- Must know theory of flight and electronic flight controls, and detailed knowledge of electronic principles
- Must be capable of using and reading blueprints, wiring diagrams, and data tables
- Must possess basic skills and knowledge in the operation of networks; both hardware and software, to include network topology, standards, and protocols
- Basic understanding of Windows and Linux operating systems
- Thorough knowledge of the Microsoft Office Professional suite of software (Word, Access, Excel, PowerPoint, etc.)
- Must be able to earn and maintain one of the following IAT Level II certifications: CCNA Security, CySA+, Security+ ce, SSCP, or GSEC, in accordance with DoD M commensurate with the assigned duties within 90 days of hire
- Additional "on-the-job" training may be required
- Must be able to lift/carry items in excess of 50 pounds
- Must be able to work a non-traditional schedule to maintain 24/7/365 operations
- Must be able to speak, read, write, and understand English
- Must be able to provide proof of U.S. citizenship upon hire
- Must submit updated SF-86 within 30 days of hire start date
- Must possess and be able to maintain current DoD clearance
Preferred Qualifications
- Application of technical knowledge of electronic principles in determining malfunctions and skill application in restoring equipment systems operation
- Associate's degree in a relevant career field
- RPA operations experience
- Military C4ISR (Command, Control, Computers, Communication, Intelligence, Surveillance, and Reconnaissance) experience
- Prior experience as a Defense Contractor
- Prior experience in RPA Aircraft Avionics/GCS/SATCOM maintenance and repair
- FCC Radio Telephone License
- Knowledge and ability to administer Linux on both servers and workstations
- Prior experience installing, upgrading, and administering operating systems and application software in multi-user client/server environments, including Linux
- Current DoD 8570 IAT Level II certification
Benefit Eligibility:
Full
Equal Opportunity Employer
EMAIL YOUR RESUME
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6
Customer Support Team Lead, Technical Solutions
Posted 16 days ago
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Job Description
Our client is seeking a motivated and technically adept Customer Support Team Lead to manage their support team for innovative technology solutions. This is a fully remote position, offering the flexibility to lead and empower your team from anywhere. You will be responsible for guiding a team of technical support specialists, ensuring timely and effective resolution of customer issues. Your duties will include overseeing daily operations, assigning tasks, and managing workloads to meet service level agreements (SLAs). You will act as a primary point of escalation for complex technical problems, providing expert guidance and solutions to your team and customers. Developing and delivering training programs for support staff on new products and troubleshooting techniques will be a key responsibility. Analyzing support tickets and customer feedback to identify recurring issues and trends, and collaborating with product development and engineering teams to implement long-term solutions, is essential. You will also be involved in refining support documentation, knowledge base articles, and troubleshooting guides to enhance self-service options and team efficiency. Performance management, including setting individual goals, conducting performance reviews, and providing coaching, will be crucial to foster team growth and success. Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 5 years of experience in technical customer support, with at least 2 years in a leadership or supervisory role, is required. Strong technical aptitude and a deep understanding of software applications, IT systems, and troubleshooting methodologies are essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent problem-solving, analytical, and communication skills are paramount, along with the ability to explain technical concepts clearly to both technical and non-technical audiences. This remote role supports customers with interests related to Nairobi, Kenya . If you are a technical leader passionate about delivering outstanding customer support and leading a remote team, we encourage you to apply.
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Remote Customer Support Lead - Technical Solutions
Posted 5 days ago
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Job Description
Our client, a fast-growing SaaS company, is looking for an experienced and empathetic Remote Customer Support Lead to manage and mentor their remote customer support team. This role is fully remote, offering the opportunity to lead from anywhere within Kenya. You will be responsible for overseeing the daily operations of the customer support function, ensuring timely and effective resolution of customer inquiries and issues across multiple channels (email, chat, phone). Your leadership will involve setting performance standards, coaching team members, conducting training sessions, and implementing best practices to enhance customer satisfaction and loyalty. You will also be involved in analyzing customer feedback and support metrics to identify areas for improvement and contribute to product development insights. The ideal candidate will have a proven track record in customer service leadership, with at least 3 years of experience managing a support team, preferably in a remote setting. Excellent communication, interpersonal, and conflict-resolution skills are paramount. A deep understanding of customer support software and CRM systems is essential. You must be highly organized, proactive, and capable of motivating a distributed team. A passion for delivering exceptional customer experiences and a strategic approach to problem-solving are key requirements. This remote leadership position offers a unique opportunity to shape the customer support function of a dynamic company. We are seeking an individual who can foster a positive and high-performing team culture in a virtual environment. Join us in providing unparalleled support to our valued customers, contributing directly to the company's success. This role is advertised with the context of Garissa, Garissa, KE .
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Senior Customer Support Manager, Technical Solutions
Posted 22 days ago
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Job Description
Our client, a rapidly expanding technology company, is actively seeking a seasoned Senior Customer Support Manager to lead their Technical Solutions support team. This is an exciting opportunity to manage a critical function that directly impacts customer satisfaction and product adoption in a fully remote capacity. You will be responsible for overseeing the daily operations of the support team, ensuring timely and effective resolution of customer technical issues, and driving continuous improvement in support processes and agent performance. The ideal candidate possesses exceptional leadership skills, a deep understanding of technical support best practices, and a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a high-performance and customer-centric culture.
- Oversee the daily operations of the customer support function, ensuring efficient ticket management, response times, and resolution rates.
- Develop and implement support strategies, policies, and procedures to enhance customer satisfaction and product usability.
- Monitor key performance indicators (KPIs) for the support team, including customer satisfaction scores (CSAT), net promoter score (NPS), first contact resolution (FCR), and average handling time (AHT).
- Identify trends in customer issues and collaborate with product development and engineering teams to provide feedback for product improvements.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Handle escalated customer issues, providing expert guidance and ensuring timely resolution.
- Train and onboard new support agents, providing ongoing coaching and development opportunities.
- Manage support tools and technologies, ensuring optimal utilization and integration.
- Contribute to the development and execution of customer success initiatives.
- Analyze support data to identify areas for process improvement and efficiency gains.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Collaborate with other departments to ensure a seamless customer experience.
- Champion customer advocacy within the organization.
- Stay current with industry best practices in customer support and technical assistance.
- A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- A minimum of 5-7 years of experience in customer support or technical support management, with a strong focus on team leadership.
- Proven experience managing a technical support team, preferably in a SaaS or technology environment.
- Demonstrated success in improving customer satisfaction metrics and support efficiency.
- Excellent understanding of technical support processes, ticketing systems (e.g., Zendesk, Intercom), and CRM software.
- Strong knowledge of troubleshooting methodologies and common technical issues.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- Ability to coach, motivate, and develop a team effectively.
- Strategic thinking with the ability to analyze data and drive process improvements.
- Proficiency in managing support tools and technologies.
- Ability to work independently and manage multiple priorities effectively in a remote environment.
- A passion for customer service and a commitment to delivering exceptional support.
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