4,420 Service Delivery jobs in Kenya

• A valid Kenyan driver's license with a clean driving record.
• Minimum of 5 years of experience in professional driving and logistics.
• Proven experience in route planning and optimization.
• Familiarity with vehicle maintenance and repair.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and motivate a team.
• Proficiency in basic computer applications, including email and spreadsheet software.
• Experience with GPS tracking systems is a plus.
• Knowledge of safety regulations and procedures in the transportation industry.
• Must be able to work independently and as part of a team.

• Coordinate and manage a network of remote delivery drivers.
• Optimize delivery routes and schedules using advanced software.
• Monitor fleet performance and ensure adherence to delivery timelines.
• Communicate effectively with drivers, clients, and internal teams via virtual platforms.
• Resolve logistical issues and customer service inquiries promptly.
• Analyze delivery data to identify areas for improvement and cost reduction.
• Ensure compliance with all transportation laws and company policies.
• Develop and implement strategies to enhance operational efficiency.
• Manage driver onboarding and performance evaluations remotely.
• Maintain accurate records of deliveries, mileage, and fuel consumption.

• Proven experience in logistics, transportation management, or a related field.
• Demonstrable experience managing remote teams or independent contractors.
• Proficiency in fleet management software and navigation tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to work independently and make sound decisions in a remote setting.
• Knowledge of relevant transportation regulations.
• High school diploma or equivalent; further education or certification in logistics is a plus.

• Safely operate a commercial vehicle, adhering to all traffic laws and company safety policies.
• Plan and execute daily delivery routes to optimize efficiency and meet scheduled delivery times.
• Load and unload goods, ensuring proper handling and securing of all items to prevent damage.
• Conduct pre-trip and post-trip vehicle inspections, reporting any mechanical issues or concerns promptly.
• Maintain accurate delivery logs, including proof of delivery and any discrepancies.
• Provide excellent customer service during delivery interactions, representing the company professionally.
• Assist with inventory management and stock rotation as needed within the warehouse facility.
• Navigate using GPS systems and provide real-time updates on delivery status when required.
• Maintain a clean and organized vehicle interior and workspace.
• Collaborate with the dispatch team to manage any changes or challenges in delivery schedules.

• Valid Kenyan driving license (Class BCE or equivalent) with a clean driving record.
• Proven experience as a delivery driver, preferably in a commercial or logistics setting.
• Excellent knowledge of Eldoret and surrounding Uasin Gishu areas.
• Ability to lift and carry heavy packages (up to 25kg).
• Strong organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic understanding of vehicle maintenance is an advantage.
• Must be physically fit and able to handle the demands of the role.
• Proof of reliability and punctuality.

Kenya
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.

This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

Requirements

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prior experience working in a B2B environment
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.
• Bachelor's degree in Business, Communications, or a related field.

Internet and Device Requirements:

• Reliable internet connection
• System: Windows 11 / 32-bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you're going to do. Show don't tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?
If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you

Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:**
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

• Safely operate commercial vehicles to transport goods to designated locations.
• Plan and execute daily delivery routes efficiently, optimizing for time and fuel.
• Adhere to all traffic laws, safety regulations, and company policies.
• Provide excellent customer service during delivery and pick-up processes.
• Maintain delivery logs and ensure accurate completion of all required paperwork.
• Inspect vehicles for mechanical issues and ensure they are kept clean and well-maintained.
• Communicate effectively with dispatch and operations teams regarding delivery status, delays, or issues.
• Handle packages and freight with care to prevent damage.
• Resolve delivery-related problems and customer concerns professionally.
• Contribute to improving delivery efficiency and customer satisfaction.

• Valid Commercial Driver's License (CDL) with appropriate endorsements.
• Clean driving record with no major violations.
• Minimum of 5 years of professional driving experience, preferably in a delivery or logistics role.
• Proven ability to navigate using GPS devices and maps.
• Excellent knowledge of local and regional road networks.
• Strong time management and organizational skills.
• Ability to lift and carry heavy packages (up to X kg/lbs).
• Effective communication and interpersonal skills.
• Ability to work independently and maintain a high level of productivity.
• Prior experience with delivery management software is a plus.

• Efficiently and safely operate a commercial vehicle to transport goods to various destinations.
• Plan and execute daily delivery routes to optimize time and fuel consumption.
• Load and unload cargo securely and with care, ensuring proper handling of all items.
• Conduct pre-trip and post-trip vehicle inspections to ensure roadworthiness and report any maintenance issues promptly.
• Adhere to all traffic laws, safety regulations, and company policies.
• Maintain accurate delivery records and logs, including proof of delivery signatures.
• Provide exceptional customer service during delivery interactions, representing the company professionally.
• Report any delays, incidents, or issues encountered during the route to the logistics manager.
• Assist with warehouse duties as needed, including inventory management and order picking.
• Ensure the cleanliness and maintenance of the delivery vehicle.

• Valid Kenyan driving license with PSV and appropriate endorsements for commercial vehicles.
• Minimum of 3 years of proven experience as a professional driver, preferably in logistics or delivery.
• Clean driving record with no major traffic violations.
• Good knowledge of Mlolongo and surrounding areas, with excellent navigational skills.
• Physical stamina to handle loading and unloading of goods, some of which may be heavy.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Basic understanding of vehicle maintenance.
• Must be reliable, punctual, and possess a strong sense of responsibility.
• A valid certificate of good conduct.