510 Senior Revenue Manager Luxury Hotel Operations jobs in Kenya
Senior Revenue Manager - Luxury Hotel Operations
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking a highly experienced Senior Revenue Manager to remotely oversee and optimize revenue generation for their luxury properties. This is a fully remote position, allowing you to leverage your expertise in hospitality finance and market analysis from anywhere. You will be responsible for developing and implementing strategic pricing, inventory management, and distribution strategies to maximize revenue and market share.
Responsibilities:
Responsibilities:
- Develop and implement dynamic pricing strategies across all market segments and distribution channels.
- Forecast future demand for rooms and other revenue-generating services based on historical data, market trends, and upcoming events.
- Analyze competitive pricing and market positioning to ensure optimal revenue performance.
- Manage inventory controls and room allocations to maximize occupancy and average daily rate (ADR).
- Oversee the relationship with Online Travel Agencies (OTAs) and other distribution partners, ensuring brand representation and compliance.
- Monitor key performance indicators (KPIs) such as occupancy, ADR, RevPAR, and market share, identifying areas for improvement.
- Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business goals.
- Conduct regular performance reviews and provide detailed reports and recommendations to senior management.
- Utilize revenue management systems (RMS) and other analytical tools to support decision-making.
- Identify opportunities for new revenue streams and ancillary services.
- Stay updated on industry best practices, emerging trends, and technological advancements in revenue management.
- Provide guidance and training to junior revenue management staff.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 7 years of progressive experience in revenue management within the luxury hospitality sector.
- Demonstrated success in developing and implementing effective revenue management strategies that have led to significant revenue growth.
- In-depth knowledge of pricing strategies, forecasting methodologies, and distribution channel management.
- Proficiency in using various Revenue Management Systems (RMS) and property management systems (PMS).
- Strong analytical, quantitative, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders.
- Strategic thinker with a results-oriented approach.
- Ability to work independently, manage multiple priorities, and thrive in a fully remote, fast-paced environment.
- Experience working with international markets and diverse guest profiles is a plus.
- Passion for the hospitality industry and a commitment to excellence.
This advertiser has chosen not to accept applicants from your region.
0
Front Desk and Guest Relations Manager
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for an experienced and personable Front Desk and Guest Relations Manager to lead our reception and guest services team at our prestigious establishment in **Kakamega, Kakamega, KE**. This role is pivotal in creating exceptional first impressions and ensuring a seamless, memorable experience for all our guests. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise with professionalism and efficiency. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for delivering outstanding customer service. Your responsibilities will include training and motivating front desk staff, developing and implementing service standards, managing guest feedback, and coordinating with other departments such as housekeeping, F&B, and maintenance to ensure guest satisfaction. You will also be involved in managing room inventory, rate strategies, and ensuring the smooth operation of the reception area. A keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm under pressure are essential. This role requires a polished and articulate individual who can represent the company with poise and dedication. The ability to communicate effectively in English and Kiswahili is a must. We are seeking someone who can proactively anticipate guest needs and go the extra mile to exceed expectations. The Front Desk and Guest Relations Manager will also play a key role in developing and implementing loyalty programs and special packages to enhance guest retention and attract new clientele. This is an exciting opportunity for a motivated individual to take on a leadership role in a fast-paced, guest-centric environment in **Kakamega, Kakamega, KE**. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is positive and professional. Experience with property management systems (PMS) is required.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage all front desk operations, ensuring efficiency and professionalism.
- Train, mentor, and schedule front desk staff, fostering a positive team environment.
- Welcome guests warmly and handle check-in/check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
- Maintain accurate guest records and manage room inventory effectively.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Implement and enforce service standards and company policies.
- Manage guest feedback systems and implement improvements based on reviews.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Oversee the security and cash handling procedures at the front desk.
- Assist in the development of promotional packages and special offers for guests.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services is a plus.
- Fluency in English and Kiswahili is required.
- A friendly, professional demeanor and a passion for guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
1
Luxury Hotel Front Desk Manager
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in the heart of **Nairobi, Nairobi, KE**, is seeking a dynamic and experienced Front Desk Manager to lead their guest services team. This is an exciting opportunity to shape the guest experience and ensure seamless operations. The ideal candidate will be passionate about delivering exceptional service, possess strong leadership qualities, and have a keen eye for detail. You will be responsible for overseeing all front desk operations, including check-in/check-out processes, guest inquiries, reservations, and managing staff schedules. A key aspect of this role involves training and motivating the front desk team to maintain the highest standards of professionalism and guest satisfaction. You will also handle guest complaints and feedback with tact and efficiency, aiming to resolve issues promptly and effectively. Furthermore, you will collaborate with other departments, such as housekeeping and food and beverage, to ensure a cohesive and positive guest journey. Performance monitoring and reporting on key front desk metrics will be part of your regular duties. This role requires a proactive approach to identifying areas for improvement in service delivery and operational efficiency. The ability to work under pressure and adapt to changing demands is crucial. A minimum of 5 years of experience in a similar role within the hospitality industry is essential, along with a proven track record of success. Excellent communication and interpersonal skills are paramount. A strong understanding of hotel management software is also required. This role offers a competitive salary and benefits package, along with opportunities for professional growth within a prestigious organization. If you are a dedicated hospitality professional with a passion for excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client, a prestigious hospitality establishment, is seeking a highly organized and customer-focused Senior Front Desk Supervisor for a fully remote role. This position is crucial for managing and coordinating front desk operations, ensuring exceptional guest experiences and efficient administrative support. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel front office procedures and software systems. You will lead a team of front desk agents, manage reservations, handle guest inquiries, and ensure seamless check-in and check-out processes.
Responsibilities:
Qualifications:
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient guest services.
- Lead, train, and motivate the front desk team to deliver outstanding customer service.
- Manage reservations, room assignments, and guest requests with accuracy and efficiency.
- Handle guest inquiries, issues, and complaints promptly and professionally, escalating when necessary.
- Ensure all check-in and check-out procedures are conducted efficiently and according to hotel standards.
- Maintain the integrity of guest accounts and billing information.
- Generate daily reports on occupancy, revenue, and other key performance indicators.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Collaborate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure guest satisfaction.
- Conduct regular performance reviews and provide ongoing feedback to front desk staff.
- Stay updated on hotel services, amenities, and local attractions to assist guests.
- Contribute to creating a positive and welcoming atmosphere for all guests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory or lead role.
- Proven experience with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage a remote team effectively.
- Proficiency in Microsoft Office Suite.
- Knowledge of hotel operations and service standards.
- Ability to remain calm and professional under pressure.
- A positive attitude and a passion for hospitality.
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client is seeking an experienced and charismatic Hotel Front Desk Supervisor to oversee operations at a premier establishment in Kisumu. This role is essential for ensuring guests have a seamless and enjoyable experience from check-in to check-out. As the Front Desk Supervisor, you will lead a team of front desk agents, manage daily operations, and uphold the highest standards of customer service. Your responsibilities will include training and motivating the front desk team, handling guest concerns and escalations with professionalism, overseeing reservations and room assignments, and ensuring efficient check-in and check-out procedures. You will also be responsible for managing the front desk budget, monitoring inventory for front desk supplies, and collaborating with other hotel departments to ensure smooth overall service delivery. The ideal candidate possesses strong leadership skills, exceptional interpersonal abilities, and a deep understanding of hotel operations and guest relations. Previous experience in a supervisory role within the hospitality industry is required. You must be proficient in hotel management software (PMS), have excellent organizational skills, and be adept at problem-solving in a fast-paced environment. This is a non-remote position based in Kisumu, requiring flexibility in working hours, including evenings, weekends, and holidays, as operational needs dictate. You will be the face of the hotel for many guests, so a welcoming demeanor and a commitment to excellence are paramount. Join a dedicated team committed to providing outstanding hospitality and creating memorable stays for every guest.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk.
- Lead, train, and mentor front desk staff to ensure high performance.
- Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
- Address and resolve guest complaints and issues promptly and professionally.
- Manage reservations, room assignments, and special requests.
- Maintain a high standard of customer service and guest satisfaction.
- Collaborate with housekeeping, maintenance, and food & beverage departments.
- Monitor front desk performance metrics and implement improvements.
- Ensure adherence to hotel policies and procedures.
- Manage front desk supplies and assist with budgeting.
- Proven experience as a Front Desk Supervisor or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in hotel property management systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Professional appearance and demeanor.
- Knowledge of local attractions and services is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Director of Revenue Management, Hospitality
Posted today
Job Viewed
Job Description
Our client, a leading name in the hospitality and tourism sector, is looking for a strategic and analytical Director of Revenue Management to join their globally distributed team in a fully remote role. This position is responsible for developing and implementing innovative revenue management strategies to maximize profitability and market share across their portfolio of properties. You will leverage sophisticated forecasting techniques, pricing strategies, and distribution channel management to optimize room occupancy and average daily rates. The ideal candidate will have extensive experience in revenue management within the hospitality industry, with a deep understanding of market dynamics, competitor analysis, and consumer behavior. Your responsibilities will include setting pricing guidelines, managing inventory controls, conducting demand forecasting, and analyzing performance data to identify trends and opportunities. You will collaborate closely with sales, marketing, and operations teams to ensure alignment of pricing and promotional strategies with overall business objectives. This role requires strong leadership skills, excellent analytical capabilities, and a proven ability to drive financial performance. Proficiency in revenue management software and data analysis tools is essential. As this is a fully remote position, you must be a self-starter with exceptional organizational skills, the ability to manage your time effectively, and a commitment to achieving results in a virtual environment. You will be responsible for presenting insights and recommendations to senior leadership, influencing strategic decisions that impact revenue generation. The ability to adapt to changing market conditions and develop agile strategies is highly valued. We are seeking a candidate who is passionate about the hospitality industry and dedicated to achieving top-tier revenue performance. Your contribution will be critical in shaping the financial success of our client's operations. This role is based remotely, allowing you to work from any location while contributing to a globally recognized brand.
This advertiser has chosen not to accept applicants from your region.
5
Head of Revenue Management, Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is looking for an innovative Head of Revenue Management to drive profitability and market share. This position is fully remote, offering flexibility in your work location. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and optimizing revenue streams across all properties. Key duties include analyzing market trends, competitor pricing, and customer behavior to identify opportunities for revenue enhancement. You will oversee the management of inventory, distribution channels, and sales promotions. The ideal candidate will possess extensive experience in revenue management within the hospitality industry, a deep understanding of yield management principles, and proficiency in revenue management systems and analytical tools. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required; a Master's degree is a plus. Strong analytical, strategic thinking, and leadership skills are essential. You will collaborate closely with sales, marketing, and operations teams to ensure cohesive strategy execution. This role is crucial for maximizing financial performance and maintaining a competitive edge. The ability to interpret complex data and translate it into actionable strategies is paramount. Embrace this remote opportunity to shape the financial future of prestigious establishments in Kericho, Kericho, KE .
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior revenue manager luxury hotel operations Jobs in Kenya !
6
Senior Director of Revenue Management, Luxury Hotels
Posted 12 days ago
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking an experienced and strategic Senior Director of Revenue Management to lead their revenue optimization efforts. This is a key, fully remote position, offering the opportunity to influence the financial performance of a portfolio of luxury properties from a location of your choice. You will be responsible for developing and implementing cutting-edge revenue management strategies to maximize room revenue and other ancillary income streams. This involves sophisticated demand forecasting, strategic pricing, inventory management, and channel optimization across all segments and markets. You will work closely with property-level management teams, sales and marketing departments, and corporate leadership to align strategies and drive profitability. The ideal candidate will possess a deep understanding of the luxury hospitality market, extensive experience with various revenue management systems and tools, and a proven ability to analyze complex data sets to identify trends and opportunities. Strong leadership, exceptional analytical skills, and excellent communication and presentation abilities are essential for success in this role. You will be expected to mentor and develop a team of revenue managers, fostering a culture of continuous improvement and data-driven decision-making. This position demands a proactive, results-oriented individual who thrives in a dynamic, collaborative, and entirely remote work environment. If you are passionate about optimizing hotel performance and have a demonstrated history of success in revenue management within the luxury sector, we invite you to apply.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive revenue management strategies for luxury hotels.
- Optimize pricing, inventory, and distribution across all booking channels.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Collaborate with hotel management and sales teams to drive revenue and profitability.
- Implement and manage revenue management systems and technologies.
- Mentor and develop a team of revenue managers.
- Prepare regular performance reports and present insights to senior leadership.
- Identify new revenue opportunities and market segments.
- Ensure effective group and transient inventory management.
- Stay abreast of industry trends and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 8 years of progressive experience in hotel revenue management, with a strong focus on luxury properties.
- Demonstrated success in driving revenue growth and profitability.
- Expert proficiency with revenue management systems (e.g., IDeaS, Duetto) and channel managers.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation skills.
- Ability to work independently and manage multiple projects in a remote setting.
- Deep understanding of the global luxury hospitality market.
- Proficiency in data analysis and reporting tools.
- Strategic thinking and a results-oriented mindset.
This advertiser has chosen not to accept applicants from your region.
7
Director of Revenue Management - Luxury Resorts
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and strategic Director of Revenue Management to oversee pricing, inventory control, and demand forecasting for their portfolio of luxury resorts. This hybrid role offers a blend of remote work flexibility and on-site collaboration, requiring you to be present at the Nyeri office for key meetings and strategic planning sessions as needed, while leveraging remote capabilities for day-to-day operations. You will be responsible for developing and implementing effective revenue management strategies to maximize occupancy and profitability across all properties. This involves detailed market analysis, competitor benchmarking, and the utilization of sophisticated revenue management systems. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with a strong analytical aptitude and proven success in driving revenue growth. Your responsibilities will include leading a team of revenue managers, mentoring them in best practices, and fostering a culture of data-driven decision-making. You will also collaborate closely with sales, marketing, and operations departments to ensure cohesive strategies and optimize pricing for various market segments. Exceptional communication skills are vital for presenting findings and recommendations to senior leadership, as well as for coordinating with property-level management. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required; an MBA or advanced degree is a plus. A minimum of 7-10 years of progressive experience in revenue management, with a significant portion in the luxury hotel or resort sector, is essential. You should be proficient in various revenue management software and possess strong Excel modeling skills. This is a challenging yet highly rewarding position for a results-oriented leader looking to make a significant impact on the financial performance of a leading hospitality brand, offering the benefits of both remote and in-office work arrangements.
This advertiser has chosen not to accept applicants from your region.
8
Director of Revenue Management - Luxury Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a visionary Director of Revenue Management to spearhead their revenue optimization strategies across their portfolio. This is an exciting fully remote opportunity for a seasoned professional to make a significant impact from anywhere in the world. You will be instrumental in developing and implementing dynamic pricing strategies, forecasting demand accurately, and maximizing profitability for our esteemed properties. The ideal candidate possesses a deep understanding of the luxury hospitality market, a data-driven approach, and exceptional analytical capabilities.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive revenue management strategies to optimize occupancy, average daily rate (ADR), and overall revenue across multiple properties.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting to identify opportunities and mitigate risks.
- Implement and manage pricing and inventory controls across all distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct bookings.
- Collaborate closely with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
- Develop and maintain sophisticated reporting mechanisms to track key performance indicators (KPIs) and provide actionable insights to senior leadership.
- Utilize revenue management systems (RMS) and business intelligence tools to their full potential.
- Identify and implement best practices in revenue management to drive continuous improvement.
- Train and mentor hotel management teams on revenue management principles and effective implementation.
- Monitor industry trends and emerging technologies to ensure the company remains at the forefront of revenue optimization.
- Present strategic recommendations and performance reviews to executive management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. An MBA or advanced degree is preferred.
- Minimum of 8 years of progressive experience in revenue management within the hospitality industry, with a strong focus on luxury or upscale segments.
- Demonstrated success in developing and implementing strategies that have significantly increased revenue and profitability.
- Expertise in using various revenue management systems (e.g., Duetto, IDeaS, Oracle Opera), PMS, and BI tools.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation skills.
- Proven ability to work independently and effectively manage multiple priorities in a remote setting.
- A deep understanding of market dynamics, customer behavior, and the competitive landscape in the hospitality sector.
- Strategic thinker with a proactive and results-oriented mindset.
This advertiser has chosen not to accept applicants from your region.
9