6,419 Senior Operations Manager Remote Workforce Management jobs in Kenya

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of experience in operations management, with at least 5 years in a leadership role, preferably within a remote or distributed company structure.
• Demonstrated success in designing and implementing scalable operational processes.
• Expertise in developing and managing KPIs, performance metrics, and quality assurance programs.
• Strong understanding of remote work technologies and collaboration platforms (e.g., Slack, Zoom, Asana, Trello).
• Proven ability to lead, motivate, and develop remote teams.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Experience with change management and driving organizational efficiency.

• Develop and implement operational plans and strategies to maximize efficiency and productivity within a remote work environment.
• Establish and refine standard operating procedures (SOPs) for various business functions, ensuring consistency and quality across the remote team.
• Oversee day-to-day operations, monitoring performance metrics and identifying areas for improvement.
• Implement and manage performance management systems, setting clear expectations and providing regular feedback.
• Foster a strong remote work culture, promoting engagement, collaboration, and employee well-being.
• Utilize project management tools and collaboration platforms to enhance team coordination and communication.
• Manage resource allocation and capacity planning to meet operational demands.
• Identify and implement process improvements and automation opportunities to streamline workflows.
• Develop and manage operational budgets, ensuring cost-effectiveness.
• Ensure compliance with relevant labor laws and company policies across different remote work locations.
• Analyze operational data to identify trends, generate insights, and inform strategic decision-making.
• Liaise with HR, IT, and other departments to ensure seamless support for the remote workforce.

• Develop and implement efficient operational policies and procedures for a remote workforce.
• Monitor key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
• Lead and mentor a team of remote operational staff, fostering a positive and productive work environment.
• Implement and manage tools and technologies that support remote collaboration and productivity.
• Ensure compliance with all relevant regulations and company policies.
• Manage budgets and resource allocation for operational activities.
• Drive continuous improvement initiatives to enhance operational effectiveness.
• Facilitate effective communication channels between remote teams and leadership.
• Onboard new remote employees and provide ongoing support.
• Conduct regular performance reviews and provide constructive feedback.

• Manage the operational aspects of a remote workforce, including onboarding, offboarding, and ongoing support processes.
• Develop and implement operational policies and procedures to enhance efficiency, productivity, and compliance for remote employees.
• Oversee the management of remote work tools, platforms, and technologies, ensuring they are effectively utilized and maintained.
• Collaborate with HR and IT departments to address employee needs, resolve operational issues, and improve the remote employee experience.
• Monitor key operational metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Conduct regular assessments of operational workflows and processes, recommending and implementing enhancements.
• Manage vendor relationships related to operational tools and services, ensuring cost-effectiveness and quality.
• Facilitate effective communication channels within the remote workforce and between departments.
• Support the development and execution of remote team-building and engagement initiatives.
• Ensure adherence to data privacy and security protocols within the remote operational framework.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, with a strong focus on managing distributed or remote teams.
• Proven ability to develop and implement operational strategies and processes.
• Excellent understanding of remote work best practices and technologies.
• Strong analytical and problem-solving skills with a data-driven approach.
• Exceptional organizational and time management skills.
• Proficiency in project management tools and productivity software.
• Outstanding communication, interpersonal, and leadership skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with HRIS and other operational support systems is a plus.

• Develop and execute comprehensive operational strategies to support the company's growth and maintain high levels of efficiency within the remote workforce.
• Oversee daily operational activities, ensuring seamless execution of tasks and adherence to established workflows and quality standards.
• Implement and refine operational processes, policies, and procedures to enhance productivity, reduce costs, and improve overall performance.
• Manage resource allocation, including personnel, tools, and technology, to maximize operational effectiveness.
• Utilize performance metrics and data analytics to monitor operational progress, identify areas for improvement, and make data-driven decisions.
• Lead and mentor a team of remote employees, fostering a positive and collaborative work environment.
• Develop and implement training programs to enhance the skills and capabilities of the remote workforce.
• Act as a key liaison between different departments, ensuring effective communication and alignment of operational goals.
• Manage vendor relationships and oversee the procurement and deployment of necessary technologies and services.
• Drive innovation and continuous improvement initiatives, seeking out new solutions and best practices for remote operations.
• Ensure compliance with all relevant regulations, policies, and security protocols.
• Prepare regular operational reports for senior management, highlighting key performance indicators and strategic recommendations.
• Champion best practices in remote work culture, employee well-being, and virtual team dynamics.

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred.
• Minimum of 8 years of progressive experience in operations management, with a significant focus on managing remote or distributed teams.
• Demonstrated success in developing and implementing operational strategies and process improvements.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage teams remotely.
• Proficiency in project management methodologies and tools.
• Experience with relevant operational software and technology platforms (e.g., CRM, ERP, collaboration tools).
• Proven ability to manage budgets and control costs effectively.
• A strategic thinker with a proactive approach to problem-solving and a commitment to excellence.
• Experience in a fast-paced, high-growth technology environment is highly desirable.
• Ability to adapt to changing priorities and thrive in a dynamic, remote work setting.

• Developing, implementing, and managing comprehensive HR policies and procedures, with a focus on remote work compliance and best practices across various jurisdictions.
• Overseeing employee onboarding and offboarding processes to ensure a seamless experience for remote hires.
• Managing employee relations, addressing grievances, and conducting investigations in a fair and consistent manner.
• Administering compensation and benefits programs, ensuring competitiveness and compliance for a remote workforce.
• Partnering with leadership to develop and execute talent acquisition and retention strategies.
• Implementing and optimizing HRIS systems to streamline HR operations and provide valuable data insights.
• Developing and delivering training programs for managers and employees on topics such as performance management, remote team collaboration, and compliance.
• Ensuring compliance with labor laws and regulations in all operating regions, particularly concerning remote employment.
• Driving initiatives to enhance employee engagement, morale, and overall employee experience in a virtual setting.
• Analyzing HR metrics and trends to identify areas for improvement and inform strategic decisions.
• Acting as a trusted advisor to employees and management on all HR-related matters.

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or HR certification (e.g., SHRM-SCP, PHR) preferred.
• Minimum of 7 years of progressive experience in Human Resources, with at least 3 years in a management or senior operational role.
• Proven experience developing and managing HR programs for remote or distributed teams.
• In-depth knowledge of Kenyan labor laws and regulations, as well as best practices for international employment.
• Strong understanding of HRIS, payroll systems, and talent management software.
• Excellent communication, negotiation, and conflict-resolution skills.
• Demonstrated ability to build strong relationships and influence stakeholders at all levels.
• Strategic thinking and analytical skills with a data-driven approach to problem-solving.
• High level of integrity and discretion in handling confidential information.
• Proficiency in remote collaboration tools and technologies is essential.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

• Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

• Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

• Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

• Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

• Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

• Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy
:

• Develop and execute a
  comprehensive internal audit plan
  by market and activity, aligned with the organization's strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification
:

• Identify and assess
  key organizational risks
  , including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement
  risk mitigation strategies
  , addressing both market-specific and organizational risks.

Audit Execution
:

• Conduct audits
  in-market
  and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform
  fraud investigations
  to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and
  develop SOPs
  to ensure consistency and compliance across all locations and markets.

Compliance & Governance
:

• Ensure adherence to
  internal policies, procedures, and external regulations
  across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training
:

• Prepare and issue
  detailed reports
  on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide
  training and awareness programs
  to improve organizational compliance and strengthen internal controls.

Fraud Investigation
:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management
:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development
:

• Build, lead, and mentor a high-performing
  internal audit team
  , fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement
:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications
:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience
:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills
:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

Will oversees all aspects of the factory, including planning production, Sales, quality, maximizing efficiency and asset utilization, managing staff, implementing safety procedures, and analyzing performance data to achieve company goals & targets.

Required Candidate profile

Experience in Africa is mandatory , Has proven record of factory operations & sales