9,151 Senior Installation Technician Supervisor jobs in Kenya
Remote Service Technician & Installation Specialist
Posted 13 days ago
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Job Description
Our client is looking for a skilled and dependable Remote Service Technician & Installation Specialist to join their growing team. While the role is based remotely, it involves remote support, configuration, and potentially guiding on-site personnel or clients through installation and maintenance procedures for specialized equipment. This position requires a unique blend of technical expertise, excellent communication skills, and the ability to troubleshoot complex issues from a distance. You will be the first point of contact for technical inquiries, providing expert guidance on product setup, operational troubleshooting, and preventative maintenance. As a remote role, you will utilize video conferencing, remote desktop access, and detailed documentation to assist clients effectively. Key responsibilities include diagnosing technical problems, guiding users through complex installation processes, performing remote diagnostics and updates, and creating comprehensive technical support documentation. We seek a candidate who is patient, methodical, and has a genuine passion for helping customers resolve technical challenges. The ability to explain technical concepts clearly and concisely to non-technical users is paramount. This is an excellent opportunity for a hands-on technician who enjoys problem-solving and thrives in a flexible, remote work environment. Our client is committed to providing the necessary tools and training to ensure your success. You will be instrumental in ensuring customer satisfaction and the smooth operation of our products worldwide. The ideal candidate will have experience with a variety of hardware and software systems and a knack for quickly identifying root causes of technical issues. This role demands excellent organizational skills to manage multiple support requests concurrently.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment and systems.
- Guide customers or on-site personnel through installation, setup, and configuration processes via phone, video call, and remote access tools.
- Diagnose hardware and software issues, identifying root causes and implementing effective solutions.
- Perform remote maintenance, updates, and diagnostic tests on client systems.
- Develop and maintain clear, concise technical documentation, guides, and FAQs.
- Escalate unresolved issues to higher-level support teams or engineering, providing detailed reports.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to service improvement initiatives and provide feedback on product usability.
- Ensure high levels of customer satisfaction through efficient and effective technical support.
- Proven experience in a technical support, installation, or maintenance role, preferably with remote capabilities.
- Strong understanding of hardware, software, and network troubleshooting.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with remote access tools, diagnostic software, and CRM systems.
- Ability to explain complex technical issues in a clear and understandable manner.
- Strong problem-solving and analytical abilities.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- Relevant technical certifications are a plus.
- Experience with the specific type of equipment or systems our client provides (details provided during interview).
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Senior Field Service Installation Specialist
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and technically proficient Senior Field Service Installation Specialist to join our dynamic team. While this role is primarily field-based, the management and coordination aspects will be handled remotely, allowing for flexible work arrangements. You will be responsible for overseeing and executing complex installation and maintenance projects across various client sites. This includes ensuring the highest standards of quality, safety, and efficiency in all installation processes. Your expertise will be critical in troubleshooting technical issues, providing on-site guidance to junior technicians, and ensuring client satisfaction with the delivered services. Key responsibilities include interpreting technical drawings and specifications, managing project timelines, and reporting on installation progress. The ideal candidate possesses a deep understanding of installation procedures for our specific equipment or systems, coupled with strong mechanical and electrical aptitude. Excellent problem-solving skills and the ability to work independently and as part of a team are essential. You will be expected to maintain meticulous records of all work performed and contribute to the continuous improvement of our installation methodologies. We are looking for a proactive, detail-oriented individual with a commitment to excellence and a strong work ethic. The ability to adapt to diverse work environments and client needs is crucial. This is an excellent opportunity for a seasoned professional looking to leverage their technical skills and leadership abilities in a challenging yet rewarding role. You will play a key part in ensuring the successful deployment and ongoing functionality of our client solutions. While specific site visits are required, much of the planning, reporting, and support coordination will be conducted remotely, offering a blend of field and remote work.
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HVAC Installation and Repair Specialist
Posted 4 days ago
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Job Description
Our client is seeking a skilled and certified HVAC Installation and Repair Specialist to join their remote operations team. This role focuses on providing expert remote support, diagnostics, and guidance for the installation and maintenance of Heating, Ventilation, and Air Conditioning systems. You will be responsible for remotely troubleshooting complex HVAC issues, guiding on-site technicians through installation procedures, and advising on repair strategies for various commercial and residential systems. This position requires a comprehensive understanding of HVAC principles, electrical systems, refrigeration cycles, and building codes. You will utilize diagnostic tools and software to identify problems, develop effective solutions, and ensure systems are operating at peak efficiency. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and the ability to clearly communicate technical instructions to individuals with varying levels of expertise, often through remote video calls or detailed written instructions. Experience with a wide range of HVAC equipment manufacturers and models is highly desirable. Certification from a recognized HVAC program and relevant industry experience are mandatory. You must be self-motivated, organized, and able to manage your time effectively while working independently in a remote setting. This is an exceptional opportunity to leverage your expertise in HVAC systems to support a broad client base without the need for constant travel to physical sites. You will play a critical role in ensuring comfort, safety, and energy efficiency for our clients' properties through your remote technical guidance. We are looking for dedicated professionals who are passionate about HVAC systems, possess strong diagnostic abilities, and thrive in a remote, technology-driven work environment. Your contributions will be vital to maintaining reliable HVAC operations across numerous locations.
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Remote HVAC Installation and Repair Specialist
Posted 14 days ago
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Job Description
Our client is seeking a skilled and dedicated Remote HVAC Installation and Repair Specialist to join their growing team. This role is ideal for a technician who thrives in a remote-first environment, providing expert services to clients across various locations. You will be responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. This involves performing diagnostic assessments, troubleshooting equipment failures, and executing necessary repairs or replacements. You will utilize remote diagnostic tools and communicate effectively with clients to understand their needs and provide solutions. The ability to interpret technical diagrams, schematics, and manuals is essential. You will also be involved in preventative maintenance checks to ensure system longevity and efficiency. A strong understanding of refrigeration cycles, electrical systems, and control systems related to HVAC is crucial. This position requires hands-on proficiency with a variety of HVAC tools and equipment. The ideal candidate will possess excellent problem-solving skills, a strong work ethic, and the ability to manage their time efficiently while working independently. A commitment to providing high-quality service and ensuring customer satisfaction is paramount. This is a unique opportunity to apply your HVAC expertise in a flexible, remote work setting. This role is associated with the **Ruiru, Kiambu, KE** area, but the work performed is fully remote.
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Senior HVAC Installation and Repair Specialist
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior HVAC Installation and Repair Specialist to lead complex projects. This is a fully remote position, offering significant flexibility. You will be responsible for the installation, maintenance, and repair of sophisticated heating, ventilation, and air conditioning systems in various commercial and industrial settings. Your expertise will be crucial in diagnosing complex mechanical and electrical issues, performing preventative maintenance, and executing intricate repair procedures to ensure optimal system performance and efficiency. Interpreting technical diagrams, blueprints, and equipment specifications accurately is a core requirement. You will also lead and mentor junior technicians, providing guidance on best practices, safety protocols, and advanced troubleshooting techniques. Responsibilities include managing project timelines, coordinating with site managers, and ensuring all work adheres to strict quality and safety standards. Experience with a wide range of HVAC equipment, including chillers, boilers, and control systems, is essential. Strong knowledge of refrigerants, electrical circuits, and airflow dynamics is required. The ability to work independently, manage resources effectively, and communicate technical information clearly to clients and colleagues is paramount. We are looking for a proactive problem-solver with a strong commitment to customer satisfaction and a proven track record of delivering reliable HVAC solutions. This remote role will support installations and maintenance operations impacting the Machakos, Machakos, KE region, utilizing a distributed workforce.
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Remote Field Installation Specialist
Posted 4 days ago
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Job Description
Our client is seeking experienced and reliable Remote Field Installation Specialists to join their expanding team. While the role requires physical presence at client sites, the coordination and administrative aspects are managed remotely, making this a unique opportunity for individuals who prefer remote management of their schedule and tasks. You will be responsible for the installation, configuration, and maintenance of specialized equipment at various customer locations. This role demands excellent technical aptitude, hands-on troubleshooting skills, and a strong commitment to safety and quality standards. The ability to work independently, manage your time effectively, and provide detailed reports from the field is crucial. This position offers flexibility in managing your work, with remote support and dispatch.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installation and setup of equipment according to technical specifications and blueprints.
- Configure and test installed systems to ensure optimal performance and functionality.
- Troubleshoot and resolve hardware and software issues during installation and post-installation.
- Conduct routine maintenance and repairs on existing equipment.
- Provide technical guidance and support to clients on equipment usage and care.
- Adhere strictly to safety protocols and company guidelines during all field operations.
- Document all installation activities, including site surveys, issues encountered, and resolutions.
- Maintain accurate inventory of parts and tools used.
- Communicate effectively with the remote support team regarding project status and challenges.
- Generate detailed field reports and submit them in a timely manner.
- Ensure client satisfaction through professional conduct and efficient service delivery.
- Identify opportunities for upselling or additional services during client interactions.
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Senior Field Installation Specialist
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Installation Specialist to join their dynamic remote team. This pivotal role will involve the end-to-end management of complex installation projects, ensuring seamless deployment and optimal performance of our client's cutting-edge systems. You will be responsible for providing remote technical guidance, troubleshooting intricate issues, and collaborating with cross-functional teams to achieve project milestones. This position demands a proactive approach, exceptional problem-solving abilities, and a deep understanding of installation best practices across various technological platforms. As a Senior Specialist, you will also mentor junior team members and contribute to the continuous improvement of installation procedures and documentation. The ability to work independently, manage your time effectively in a remote setting, and maintain clear, concise communication with stakeholders is paramount. This is an exciting opportunity to contribute to a globally recognized organization while enjoying the flexibility of a remote work environment. The role requires meticulous attention to detail, a strong commitment to quality, and the capacity to adapt to evolving project requirements. You will be instrumental in ensuring client satisfaction through efficient and effective installation services, directly impacting the success of numerous deployments. Your expertise will be crucial in diagnosing and resolving hardware and software challenges remotely, minimizing downtime and maximizing operational efficiency. We are looking for an individual who thrives in a challenging, fast-paced environment and is passionate about delivering outstanding results. The ideal candidate will possess a proven track record in remote technical support and installation management. Join us to shape the future of remote technical services.
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Remote Field Installation Specialist - Telecommunications
Posted 6 days ago
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Job Description
Our client is seeking a dedicated and skilled Field Installation Specialist with a specialization in telecommunications to join their team in a fully remote capacity. This role is crucial for the successful deployment and setup of telecommunications equipment and infrastructure. While the role is remote, it requires extensive travel to client sites across various regions to perform installations, configurations, and troubleshooting. The ideal candidate will possess a strong understanding of telecommunications networks, cabling, hardware installation, and testing procedures.
You will be responsible for interpreting technical documentation, site plans, and installation guides to ensure accurate and efficient deployment of equipment such as routers, switches, modems, and related hardware. This includes performing physical installations, connecting and terminating cables, configuring network devices according to specifications, and conducting rigorous testing to verify functionality and performance. You will also be expected to troubleshoot and resolve any installation-related issues that arise, ensuring minimal downtime and optimal system performance for clients.
Excellent problem-solving skills and the ability to work independently in the field are paramount. You will need to manage your own schedule, travel logistics, and on-site operations effectively. Providing clear and concise reports on installation progress, encountered issues, and resolution steps to the remote management team is also a key responsibility. This role demands a high level of attention to detail, a commitment to quality workmanship, and the ability to adhere to strict safety protocols. Experience with specific telecommunications technologies and equipment will be a significant advantage.
Responsibilities:
You will be responsible for interpreting technical documentation, site plans, and installation guides to ensure accurate and efficient deployment of equipment such as routers, switches, modems, and related hardware. This includes performing physical installations, connecting and terminating cables, configuring network devices according to specifications, and conducting rigorous testing to verify functionality and performance. You will also be expected to troubleshoot and resolve any installation-related issues that arise, ensuring minimal downtime and optimal system performance for clients.
Excellent problem-solving skills and the ability to work independently in the field are paramount. You will need to manage your own schedule, travel logistics, and on-site operations effectively. Providing clear and concise reports on installation progress, encountered issues, and resolution steps to the remote management team is also a key responsibility. This role demands a high level of attention to detail, a commitment to quality workmanship, and the ability to adhere to strict safety protocols. Experience with specific telecommunications technologies and equipment will be a significant advantage.
Responsibilities:
- Perform on-site installation and setup of telecommunications equipment (e.g., routers, switches, antennas, fiber optic cables).
- Interpret technical drawings, blueprints, and installation manuals.
- Configure and test telecommunications hardware and software according to client specifications.
- Troubleshoot and resolve installation-related hardware and connectivity issues.
- Perform cable running, termination, and testing.
- Ensure all installations meet quality standards and company procedures.
- Conduct site surveys and assessments to plan for installations.
- Document installation progress, issues, and resolutions accurately.
- Adhere to all safety regulations and best practices while on client sites.
- Provide remote support to clients or colleagues as needed.
- Manage personal travel and schedule for on-site assignments.
- Proven experience in telecommunications equipment installation or a related field.
- Strong understanding of networking principles, cabling standards, and telecommunications hardware.
- Ability to read and interpret technical documentation and schematics.
- Proficiency in using diagnostic tools and equipment for testing and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong organizational and time management abilities.
- Ability to work independently and manage travel effectively.
- Good communication and interpersonal skills for client interaction.
- Valid driver's license and a clean driving record.
- Willingness to travel extensively to various locations for installations.
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Senior Field Installation Specialist - Remote
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation Specialist to provide remote technical guidance and oversight for complex installation and maintenance projects. This fully remote position requires an expert with a proven track record in supervising and troubleshooting on-site installations and repairs. While the role is remote, you will be the primary point of contact for field teams, guiding them through intricate procedures, diagnosing issues via video calls and remote diagnostics, and ensuring adherence to safety and quality standards. Responsibilities include developing installation protocols, training field technicians remotely, documenting procedures, and resolving escalated technical challenges. The ideal candidate possesses exceptional communication, problem-solving, and diagnostic skills, coupled with a deep understanding of technical systems.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and guidance for installation, maintenance, and repair activities.
- Guide field technicians through complex procedures using video conferencing, live screen sharing, and detailed documentation.
- Diagnose and troubleshoot technical issues remotely, identifying root causes and providing effective solutions.
- Develop and refine installation manuals, standard operating procedures (SOPs), and best practice guides.
- Train and mentor field installation teams on new products, techniques, and safety protocols via remote sessions.
- Review and approve installation reports and technical documentation submitted by field teams.
- Collaborate with engineering and product development teams to provide feedback on product design and installation challenges.
- Ensure all installations and maintenance activities comply with safety regulations and company standards.
- Manage escalated technical issues, coordinating resolutions with relevant internal departments and external vendors.
- Maintain a comprehensive knowledge base of products, installation processes, and common issues.
- Conduct virtual site assessments and pre-installation planning meetings.
- Analyze performance data from installations to identify trends and areas for improvement.
- Ensure customer satisfaction through effective remote technical support.
- Contribute to the development of remote diagnostic tools and platforms.
- Extensive experience in a technical installation, field service, or maintenance role, with a strong emphasis on complex systems.
- Demonstrated ability to provide expert remote technical support and troubleshooting.
- Proficiency with remote collaboration tools, video conferencing, and diagnostic software.
- Excellent communication, presentation, and interpersonal skills, with the ability to clearly explain technical concepts.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple remote support cases simultaneously.
- A deep understanding of electromechanical systems, IT infrastructure, or specific industry-related equipment (e.g., industrial machinery, telecommunications, specialized equipment).
- Relevant technical certifications (e.g., CompTIA, specific vendor certifications) are highly desirable.
- Experience in training or mentoring technical staff.
- Associate's or Bachelor's degree in a relevant technical field is preferred.
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8
Remote Field Technician Supervisor (Installation & Maintenance)
Posted 1 day ago
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Job Description
Our client is seeking a motivated and experienced Remote Field Technician Supervisor to oversee their installation and maintenance teams. In this fully remote role, you will be responsible for managing, coordinating, and supporting field technicians, ensuring that all installation and maintenance projects are completed efficiently, safely, and to the highest quality standards. Your duties will include scheduling and assigning tasks, monitoring project progress, and providing technical guidance and troubleshooting assistance to your team. You will conduct remote performance reviews, identify training needs, and ensure adherence to company policies and procedures. The ideal candidate will have a strong technical background in installation and maintenance, coupled with proven leadership and team management experience. Excellent communication and interpersonal skills are crucial for effective remote supervision and collaboration with both the field teams and internal departments. Proficiency in project management software, scheduling tools, and remote monitoring systems is required. You must be a problem-solver with the ability to quickly assess situations and provide effective solutions. This role demands a highly organized and self-directed individual capable of managing a remote workforce effectively. You will be instrumental in fostering a positive team environment, ensuring high levels of productivity and customer satisfaction. This is an excellent opportunity to leverage your expertise in a challenging and rewarding remote leadership position. We are looking for candidates who are committed to driving operational excellence and delivering outstanding service. Your ability to inspire and motivate a dispersed team will be key to success. We expect a thorough understanding of safety protocols and best practices within the installation and maintenance sectors. This role requires a dedicated professional who can effectively bridge the gap between remote management and on-site execution.
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