What Jobs are available for Senior Hr Managers in Kenya?

Job Description

Ikigai provides extraordinary space for individuals and organizations in a sustainable, community-oriented environment, helping them feel balanced and productive. We are a beautifully curated collective of shared office spaces in Kenya. At Ikigai, we cultivate an environment where meaningful human interactions are nurtured to encourage impactful and profitable connections between ideas, individuals, and businesses. Ikigai is not just another shared office space but a place where community and the collective are at the heart of everything we do. At Ikigai, you have a beautiful and secure space to work from, social areas to connect with your peers and strangers to create fruitful relationships that help push your business forward, events and workshops in our tree-filled gardens or boardrooms, and a coffee bar to keep you productive.

About the role

Ikigai's Facilities & Workplace Experience Manager is responsible for overseeing Ikigai's location facilities-related operations with a primary focus on maintaining beautiful and efficient spaces for our members. You are the right person if you:

• Enjoy wearing many hats.
• A leader and the planner/organizer in your group of friends.
• You multitask better than anyone and prioritize like a genius.
• You are completely at home with problem-solving and coming up with solutions at a moment's notice.
• You run a team that buzzes behind the scenes, ensuring the location facilities run like well-oiled machines.

The role reports directly to the Head of Operations. This job is a healthy mix of project management, facilities management, procurement, and people management.

Everything you do will be in the interest of creating and sustaining an authentic and thriving group of spaces and businesses. Everything

Role Goals and Objectives:

• Emulate Ikigai's core values and strive to achieve our mission and live the Ikigai culture.
• Oversee the smooth running of all Ikigai location facility-related operations.
• Maintain the working conditions of infrastructure at Ikigai's coworking space locations, and ensure facilities are secure and functioning efficiently.
• Ensure an environment that is safe and problem-free for all members and staff to work under the best conditions.
• Plan and coordinate fit-outs and renovations, manage the maintenance of supplies and equipment to fulfill health and safety regulations, and continuously examine the different location facilities for quality control purposes.

Key Roles & Responsibilities

Facilities Management/Location Maintenance and Repairs:

• Manage facilities and operations by using and continuously improving tools, processes, systems, and technology (e.g., Hubspot, project management platforms), including:
• Implementing and optimizing facilities, project, and task management systems for the department.
• Creating, updating, and implementing the Ikigai operations processes manuals.
• Overseeing record keeping for the facilities department (contracts, service level agreements, directories, schedules, requisitions, etc.).
• Oversee the smooth running of all facilities-related operations, including: Handling maintenance with a proactive, preventative approach.
• Developing and executing a preventative maintenance schedule for building, equipment, and soft services.
• Maximizing the uptime and availability of key facilities assets such as the Wi-Fi network, printers/copiers, meeting rooms, and other shared resources, and keeping location teams aware of facilities issues that may impact members.
• Managing support services such as housekeeping, groundskeeping, security, parking, and technology, ensuring all facilities meet government regulations and environmental, health, and safety standards.

Location Fit Out/Renovation Management:

• Oversee project management of location fit-outs, renovations, facility upgrades/refurbishments, and new site developments/expansions.
• Create detailed budgets for projects and internal initiatives based on sound assumptions (historical information, researched costings, etc.), reviewing, value engineering, tracking, and reporting on expenditure.
• Coordinate project teams, attend and coordinate site meetings and project coordination meetings, and follow up on project deliverables.
• Oversee project timelines and follow up to ensure completion on schedule.
• Oversee procurement of materials and services required for projects.

Procurement and Service Provider Management:

• Oversee procurement of facilities and project-related products and services for Ikigai.
• Manage procurement processes and conduct reviews and modifications to the processes where required.
• Ensure Ikigai is receiving value for money from suppliers and continually review this.
• Approve purchase requisitions for operations and location-related inventory and stock.
• Oversee registry of purchased assets.
• Manage and maintain relationships with suppliers and service providers.
• Build and maintain relationships and negotiate with local vendors, suppliers, and subcontractors to maintain/improve and implement high-quality, relevant, and desirable amenities and facilities for members.
• Conduct due diligence, prequalification, negotiation, and approval of suppliers and service providers, and establish and maintain contracts with approved suppliers.
• Oversee management of service providers and subcontractors.
• Lead regular service provider and subcontractor meetings to ensure sound and high-quality work delivery.

Team Management:

• Oversee recruitment, onboarding, management, coaching, and performance management of the facilities team.
• Foster effective collaboration between the facilities and location teams by developing, communicating, and enforcing a clear escalation matrix for issue resolution.
• Ensure clarity of set goals, KPIs, and standards for the team to ensure operational excellence across all locations.
• Build capacity within the team through coaching, skills development, professional development opportunities, and continuous feedback.
• Build a positive team culture in the facilities department in line with Ikigai's culture code through weekly department meetings and wellness meetings with direct reports.

Finance & Strategy:

• Lead Facilities department strategy development in the annual company strategy process, oversee department strategic projects, and periodically report on progress.
• Manage department financials, including: Creating detailed budgets based on sound assumptions (historical information, researched costings, etc.).
• Tracking and reporting on expenditure during the monthly business review meetings.
• Reviewing facilities-related costs and ensuring cost-effectiveness and efficiency, minimizing costs as much as possible while maintaining Ikigai standards.
• Providing cost projections and financial justifications for upcoming projects, maintenance cycles, and facility upgrades.
• Ensuring adequate insurance coverage and minimizing claims related to construction and facilities.

Sustainability:

• Lead energy-efficiency programs (lighting, HVAC, renewable integration), monitor and reduce consumption, and track/report carbon footprint and emissions.
• Implement water conservation (low-flow fixtures, rain harvesting) and manage waste segregation, recycling, composting, and sustainable procurement.
• Ensure all construction/renovation uses eco-friendly materials and methods; extend asset lifecycle through proactive, preventive maintenance.
• Develop and update internal sustainability policies and procedures; track regulatory changes.
• Engage staff and vendors in sustainability practices, set and track KPIs (energy, waste, carbon), report progress to leadership/stakeholders, and drive innovation through smart technologies and circular economy initiatives.

ROLE QUALIFICATIONS

Experience and Requirements:

• 5+ years' experience in facilities/project/operations management or relevant position.
• Well-versed in building, construction, and facilities management best practices, including the ability to interpret floor plans.
• Comfortable with HVAC, electrical, plumbing, and other building systems (working knowledge is a plus).
• Demonstrated project management skills and ability to plan and manage resources; P&L experience is a plus.
• Professional certifications in Health & Safety, Project Management, or Facilities Management are an added advantage.
• Experience in procurement processes and management.
• Proficiency with data analysis, forecasting, and budgeting.
• Experience in customer relationship management and dedication to providing great service.
• Experience managing and leading a team, including coaching and capacity building.

We are looking for:

• Passion for and understanding of Ikigai's mission and values, and passion for entrepreneurial communities.
• Must have strong verbal and written communication skills.
• Exceptional organizational and problem-solving skills.
• Highly detail-oriented and solution-driven.
• Strong interpersonal relationship and leadership skills.
• Entrepreneurial mindset; you are a quick learner and self-starter who works well in a fast-paced, start-up/ growth stage environment.
• You are adaptable and innovative; you own your mistakes and move on.
• Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word) and project management software.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism.

• Develop and execute comprehensive HR strategies aligned with organizational goals.
• Oversee talent acquisition and retention initiatives to attract and keep high-caliber employees.
• Lead performance management processes, ensuring effective goal setting, feedback, and development.
• Manage compensation and benefits programs, ensuring competitiveness and equity.
• Develop and implement employee relations strategies, addressing grievances and fostering a positive workplace culture.
• Ensure compliance with all labor laws and regulations in Kenya and other relevant jurisdictions.
• Drive employee engagement initiatives and promote a culture of continuous improvement.
• Oversee HR operations, including HRIS management and data analytics.
• Provide guidance and support to managers on HR-related matters.
• Develop and deliver HR training programs.
• Manage the HR budget and resources effectively.
• Champion diversity, equity, and inclusion within the organization.
• Stay current with HR best practices and emerging trends.

• Master's degree in Human Resources Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in Human Resources, with at least 4 years in a management or senior HR role.
• Strong knowledge of Kenyan labor laws and HR best practices.
• Proven experience in talent management, employee relations, and compensation & benefits.
• Excellent leadership, strategic thinking, and problem-solving skills.
• Exceptional communication, interpersonal, and influencing abilities.
• Proficiency in HRIS systems and HR analytics.
• CIPD or equivalent HR certification is highly preferred.
• Demonstrated ability to work independently and manage multiple priorities in a remote setting.
• Experience in change management and organizational development is a plus.

• Develop and manage the company's global compensation strategy, including salary structures, incentive plans, and executive compensation.
• Design and administer employee benefits programs, including health insurance, retirement plans, and other welfare benefits, ensuring compliance and market competitiveness.
• Conduct regular market analysis and benchmarking to ensure compensation and benefits packages are competitive and equitable.
• Oversee the annual salary review and bonus processes, providing guidance to managers and ensuring fairness and consistency.
• Ensure compliance with all relevant labor laws and regulations related to compensation and benefits in all operating jurisdictions.
• Partner with finance and legal teams on compensation-related matters, including budgeting and legal reviews.
• Develop clear and concise communication materials to explain compensation and benefits programs to employees and managers.
• Analyze compensation and benefits data to identify trends, evaluate program effectiveness, and recommend adjustments.
• Manage relationships with third-party vendors, such as benefits providers and compensation consultants.
• Stay abreast of industry best practices and emerging trends in compensation and benefits.

• Bachelor's degree in Human Resources, Finance, Business Administration, or a related field; Master's degree or relevant certification (e.g., CCP, CBP) is highly desirable.
• Minimum of 7 years of progressive experience in compensation and benefits management, preferably in a global or multi-national environment.
• In-depth knowledge of compensation principles, practices, and regulatory requirements.
• Experience in designing and managing a wide range of employee benefits programs.
• Strong analytical, financial modeling, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proven ability to work independently and manage complex projects in a remote, fast-paced environment.
• Proficiency in HRIS systems and compensation/benefits management software.
• High level of integrity and ability to handle confidential information with discretion.
• Strategic thinker with a results-oriented approach.

• Develop and execute comprehensive talent acquisition strategies to attract qualified candidates across all levels and departments.
• Manage the full recruitment lifecycle, including job posting, candidate sourcing, screening, interviewing, and offer negotiation.
• Oversee the implementation and management of employee onboarding and integration programs.
• Design and deliver impactful learning and development initiatives, including training programs, workshops, and career pathing frameworks.
• Develop and administer performance management systems to foster employee growth and productivity.
• Utilize HRIS and other technology platforms to manage employee data, track recruitment metrics, and analyze HR trends.
• Ensure compliance with all labor laws and HR regulations in all talent management practices.
• Develop and maintain strong relationships with hiring managers, providing expert guidance on recruitment and development matters.
• Conduct compensation and benefits analysis to ensure competitive offerings.
• Foster a positive and inclusive company culture through various HR initiatives.
• Prepare HR reports and presentations for senior leadership, highlighting key metrics and strategic recommendations.
• Stay abreast of best practices and emerging trends in talent acquisition, employee development, and HR management.
• Manage employee relations issues and conduct investigations as needed.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree or relevant HR certifications (e.g., SHRM-CP, SHRM-SCP) are highly desirable.
• Minimum of 5-7 years of progressive experience in Human Resources, with a strong focus on talent acquisition and employee development.
• Proven track record of successfully implementing recruitment strategies and managing the hiring process.
• Demonstrated experience in designing and delivering employee training and development programs.
• Excellent knowledge of HR best practices, employment law, and compliance regulations.
• Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
• Proficiency in HRIS systems, applicant tracking systems (ATS), and other HR technologies.
• Exceptional organizational, problem-solving, and time-management skills, particularly in a remote work environment.
• Ability to work independently, manage multiple priorities, and meet deadlines effectively.
• Experience in employee relations and performance management is essential.
• Must have a reliable internet connection and a dedicated home office setup for confidential work.

• A Master's degree in Human Resources, Organizational Psychology, Business Administration, or a related field.
• A minimum of 8 years of progressive experience in Human Resources, with at least 3 years in a leadership role focusing on employee experience, engagement, or organizational development.
• Proven experience in designing and implementing employee engagement programs, DEI initiatives, and culture-building strategies.
• Strong understanding of HR best practices, labor laws in Kenya, and trends in remote work management.
• Excellent communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels.
• Demonstrated ability to lead and manage projects effectively in a remote setting.
• Proficiency in HRIS systems, survey platforms, and other HR technology.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• High level of emotional intelligence and empathy.
• Experience in developing and delivering effective internal communication strategies.
• A passion for creating positive and inclusive work environments.