Remote Field Service Technician - Marine Equipment
Posted today
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician specializing in marine equipment to join their dynamic team. This is a fully remote position, allowing you to work from the comfort of your home office while providing critical support to clients across various maritime sectors. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of marine machinery, including engines, navigation systems, and auxiliary equipment. Leveraging your extensive technical expertise and remote diagnostic tools, you will guide on-site personnel through complex repair procedures, ensuring minimal downtime and optimal performance of vessels.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for marine engines, propulsion systems, electrical components, and control systems.
- Develop clear, concise, and detailed repair procedures and documentation for remote field teams.
- Utilize advanced diagnostic software and remote access tools to identify and resolve equipment malfunctions.
- Conduct virtual training sessions for clients and internal service teams on equipment maintenance and operation.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Maintain accurate records of all service interactions, repairs, and client feedback within the company's CRM system.
- Stay up-to-date with the latest advancements in marine technology and diagnostic techniques.
- Ensure adherence to all safety protocols and industry standards during troubleshooting and repair guidance.
- Manage time effectively to address urgent client needs while maintaining ongoing project support.
- Be available for on-call support during non-standard working hours as needed.
- Proven experience as a Field Service Technician or similar role, with a strong emphasis on marine equipment.
- In-depth knowledge of diesel engines, marine electronics, hydraulic systems, and electrical schematics.
- Proficiency with diagnostic software and remote troubleshooting tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and manage priorities effectively in a remote setting.
- A diploma or degree in Marine Engineering, Mechanical Engineering, or a related technical field is highly preferred.
- Experience with vessel operations or a maritime background is a significant advantage.
- Familiarity with international maritime regulations and standards.
- Must possess a reliable internet connection and a dedicated home office space conducive to remote work.
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Lead HVAC Installation Technician - Remote Field Support
Posted 7 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Lead Field Service Technician - Remote Monitoring Systems
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Oversight)
Posted 10 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote)
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic and growing team. This is a completely remote, client-facing role where you will be responsible for providing expert technical support and maintenance for complex industrial equipment. You will diagnose and resolve intricate technical issues, perform preventative maintenance, and ensure optimal performance of machinery from a remote location. Your expertise will be crucial in minimizing downtime and maximizing efficiency for our customers across various industries. This role requires a proactive approach to problem-solving and the ability to effectively communicate technical information to both technical and non-technical stakeholders via virtual channels. You will be expected to maintain detailed service reports, manage spare parts inventory for your assigned clients, and contribute to the continuous improvement of our service offerings. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems. They should be adept at utilizing remote diagnostic tools, video conferencing, and other digital platforms to deliver exceptional service. This position offers the flexibility of a remote work environment, allowing you to manage your schedule effectively while contributing significantly to our operational success. The ability to work independently, manage time efficiently, and maintain a high level of professionalism is paramount. You will also participate in remote training sessions to stay updated on new product lines and service protocols. This role is based in the vibrant coastal city of Mombasa, Mombasa, KE , though the work is performed remotely. We are looking for a self-starter with a proven track record in field service and a passion for technology. If you are a motivated individual looking for a challenging and rewarding remote opportunity in the Installation & Maintenance sector, we encourage you to apply. Join us and become an integral part of a forward-thinking organization that values innovation and customer satisfaction.
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Lead Field Service Technician - Remote Management
Posted 19 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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5
Senior Field Service Engineer - Remote Monitoring Systems
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer with expertise in remote monitoring systems to join their innovative team. This position operates on a fully remote basis, allowing you to provide crucial technical support and maintenance solutions from your home base. You will be responsible for the installation, troubleshooting, and repair of advanced industrial equipment and systems, primarily focusing on remote diagnostics and performance optimization. Your technical acumen and problem-solving skills will be vital in ensuring minimal downtime and maximum operational efficiency for our clients.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems and industrial equipment using sophisticated monitoring tools.
- Provide on-site technical support and complex repair services when remote solutions are not feasible, traveling as required.
- Install, commission, and maintain advanced monitoring and control systems.
- Develop and document technical procedures, service manuals, and troubleshooting guides.
- Conduct preventative maintenance and performance tuning of equipment to ensure optimal operation.
- Train customer technical staff on the operation and maintenance of installed systems.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage service requests and maintain detailed records of all service activities and parts inventory.
- Ensure compliance with all safety regulations and company policies.
- Respond to emergency service calls and resolve issues promptly.
- Mentor junior service engineers and provide technical guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong background in industrial automation, control systems, or complex machinery.
- Proven expertise in diagnosing and repairing electromechanical systems, PLC systems, and network-based monitoring solutions.
- Proficiency in using diagnostic software, oscilloscopes, multimeters, and other relevant test equipment.
- Experience with remote access and monitoring technologies (e.g., IoT platforms, VPNs).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
- Willingness to travel for on-site interventions as needed.
- A commitment to providing exceptional customer service and technical support.
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Senior Field Service Technician - Remote Diagnostics
Posted 7 days ago
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Job Description
Our client is looking for a highly skilled and adaptable Senior Field Service Technician with a specialization in remote diagnostics to join their innovative, fully remote team. In this role, you will be the primary technical point of contact for diagnosing and troubleshooting complex equipment issues remotely, guiding on-site personnel or customers through repair processes, and ensuring minimal downtime. Your expertise will be critical in leveraging diagnostic tools, interpreting technical data, and providing clear, concise instructions. This position demands a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively to a non-technical audience. You will also be responsible for documenting troubleshooting steps, escalating complex issues to engineering teams, and contributing to the knowledge base for remote support. The ideal candidate will have extensive experience in field service, a deep understanding of electromechanical systems, and proficiency with remote access and diagnostic technologies. This is an exciting opportunity to leverage your technical skills in a flexible, remote-first environment, making a significant impact on customer satisfaction and operational efficiency. Responsibilities include:
Qualifications:
- Performing remote diagnostics and troubleshooting of complex equipment failures.
- Guiding on-site personnel or customers through repair and maintenance procedures via phone, video conferencing, and other remote tools.
- Interpreting technical manuals, schematics, and diagnostic reports to identify root causes of issues.
- Documenting all troubleshooting steps, resolutions, and customer interactions accurately in the CRM system.
- Escalating unresolved issues to senior technical support or engineering teams with detailed information.
- Providing technical expertise and support to junior service technicians.
- Contributing to the development and maintenance of a comprehensive remote support knowledge base.
- Identifying recurring issues and providing feedback to product development and engineering teams for product improvement.
- Ensuring customer satisfaction by providing timely and effective technical support.
- Staying updated on product updates, new technologies, and best practices in remote support.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a similar role involving equipment repair and maintenance.
- Proven experience with remote troubleshooting and diagnostic tools.
- Strong understanding of electromechanical systems, hardware, and software.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using CRM software and other technical support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with video conferencing and remote collaboration tools.
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Senior Remote Field Service Technician - Industrial Equipment
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician specializing in industrial equipment. This is a fully remote position, allowing you to manage your service routes and client interactions from your home base while providing on-site support as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex industrial machinery. This includes diagnosing mechanical, electrical, and control system issues, performing preventative maintenance, and ensuring optimal equipment performance. You will work directly with clients to understand their needs, provide technical expertise, and deliver exceptional service. A strong understanding of various industrial equipment types, electrical schematics, and diagnostic tools is essential. The ideal candidate is self-motivated, possesses excellent problem-solving skills, and has a proven ability to work independently in challenging environments. You should be adept at communicating technical information clearly to clients and internal support teams. This role requires a commitment to safety protocols and a dedication to providing timely and effective solutions. You will be a key representative of our client, ensuring customer satisfaction and equipment reliability.
Key Responsibilities:
Qualifications:
This remote position is conceptually linked to **Mombasa, Mombasa, KE**, allowing you to deliver expert field service from your home.
Key Responsibilities:
- Perform installation, maintenance, and repair of industrial equipment according to manufacturer specifications.
- Diagnose and troubleshoot mechanical, electrical, and control system failures.
- Conduct preventative maintenance to minimize equipment downtime and extend lifespan.
- Read and interpret technical manuals, blueprints, and schematics.
- Provide on-site technical support and guidance to clients.
- Document service activities, including repairs performed and parts used.
- Ensure all work is performed in accordance with safety regulations and company policies.
- Manage service schedule and respond to emergency service requests.
- Provide feedback to engineering and product development teams on equipment performance and potential improvements.
- Mentor junior technicians and assist with training.
Qualifications:
- Technical degree or certification in Industrial Maintenance, Electrical Engineering Technology, or a related field.
- Minimum of 5 years of experience as a Field Service Technician, specializing in industrial equipment.
- Strong knowledge of mechanical systems, electrical circuits, and control systems.
- Proficiency in using diagnostic tools and test equipment.
- Experience troubleshooting and repairing complex machinery.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Valid driver's license and a clean driving record.
- Willingness to travel to client sites as required within the designated service area.
This remote position is conceptually linked to **Mombasa, Mombasa, KE**, allowing you to deliver expert field service from your home.
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Lead Field Service Engineer - Remote Support
Posted 16 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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