Senior Field Service Engineer - Remote Diagnostics
Posted 21 days ago
Job Viewed
Job Description
Our client, a global leader in industrial equipment manufacturing, is seeking a Senior Field Service Engineer with expertise in remote diagnostics and support. This is a crucial, fully remote role focused on providing advanced technical assistance, troubleshooting, and maintenance guidance for complex machinery. You will leverage cutting-edge diagnostic tools, IoT connectivity, and remote access technologies to support on-site technicians and resolve client issues efficiently, minimizing downtime. The ideal candidate possesses deep mechanical, electrical, or automation engineering knowledge, coupled with exceptional problem-solving skills and a proactive approach to customer service.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Utilize remote diagnostic tools, software, and connectivity platforms to identify and resolve equipment issues.
- Guide and assist on-site technicians and customer engineers through complex repair and maintenance procedures.
- Analyze equipment performance data to proactively identify potential failures and recommend preventative actions.
- Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and FAQs.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Manage assigned service tickets, ensuring timely resolution and customer satisfaction.
- Train and mentor junior field service engineers on remote diagnostic techniques and best practices.
- Stay current with the latest technologies and advancements in industrial automation and remote support.
- Contribute to the development of remote monitoring and predictive maintenance solutions.
- Analyze service trends and recommend improvements to products and support processes.
- Ensure adherence to safety protocols and quality standards in all remote guidance provided.
- Communicate effectively with customers, providing clear explanations and solutions.
- Participate in on-call rotation for emergency remote support.
- Evaluate and recommend new remote diagnostic tools and technologies.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Demonstrated expertise in remote diagnostics, troubleshooting, and using IoT-enabled technologies.
- Strong understanding of mechanical, electrical, and control systems for industrial machinery.
- Proficiency with diagnostic software, remote access tools (e.g., TeamViewer, AnyDesk), and data analysis.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training and mentoring technical personnel.
- Familiarity with PLCs, SCADA systems, and industrial networking is a plus.
- Proactive approach to identifying and resolving issues before they impact operations.
- Ability to interpret technical drawings and schematics.
- Commitment to providing high-quality technical support.
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Senior Field Service Technician - Remote Diagnostics
Posted 10 days ago
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Job Description
Our client is looking for a highly skilled and adaptable Senior Field Service Technician with a specialization in remote diagnostics to join their innovative, fully remote team. In this role, you will be the primary technical point of contact for diagnosing and troubleshooting complex equipment issues remotely, guiding on-site personnel or customers through repair processes, and ensuring minimal downtime. Your expertise will be critical in leveraging diagnostic tools, interpreting technical data, and providing clear, concise instructions. This position demands a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively to a non-technical audience. You will also be responsible for documenting troubleshooting steps, escalating complex issues to engineering teams, and contributing to the knowledge base for remote support. The ideal candidate will have extensive experience in field service, a deep understanding of electromechanical systems, and proficiency with remote access and diagnostic technologies. This is an exciting opportunity to leverage your technical skills in a flexible, remote-first environment, making a significant impact on customer satisfaction and operational efficiency. Responsibilities include:
Qualifications:
- Performing remote diagnostics and troubleshooting of complex equipment failures.
- Guiding on-site personnel or customers through repair and maintenance procedures via phone, video conferencing, and other remote tools.
- Interpreting technical manuals, schematics, and diagnostic reports to identify root causes of issues.
- Documenting all troubleshooting steps, resolutions, and customer interactions accurately in the CRM system.
- Escalating unresolved issues to senior technical support or engineering teams with detailed information.
- Providing technical expertise and support to junior service technicians.
- Contributing to the development and maintenance of a comprehensive remote support knowledge base.
- Identifying recurring issues and providing feedback to product development and engineering teams for product improvement.
- Ensuring customer satisfaction by providing timely and effective technical support.
- Staying updated on product updates, new technologies, and best practices in remote support.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a similar role involving equipment repair and maintenance.
- Proven experience with remote troubleshooting and diagnostic tools.
- Strong understanding of electromechanical systems, hardware, and software.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using CRM software and other technical support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with video conferencing and remote collaboration tools.
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Remote Field Service Technician - Marine Equipment
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician specializing in marine equipment to join their dynamic team. This is a fully remote position, allowing you to work from the comfort of your home office while providing critical support to clients across various maritime sectors. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of marine machinery, including engines, navigation systems, and auxiliary equipment. Leveraging your extensive technical expertise and remote diagnostic tools, you will guide on-site personnel through complex repair procedures, ensuring minimal downtime and optimal performance of vessels.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for marine engines, propulsion systems, electrical components, and control systems.
- Develop clear, concise, and detailed repair procedures and documentation for remote field teams.
- Utilize advanced diagnostic software and remote access tools to identify and resolve equipment malfunctions.
- Conduct virtual training sessions for clients and internal service teams on equipment maintenance and operation.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Maintain accurate records of all service interactions, repairs, and client feedback within the company's CRM system.
- Stay up-to-date with the latest advancements in marine technology and diagnostic techniques.
- Ensure adherence to all safety protocols and industry standards during troubleshooting and repair guidance.
- Manage time effectively to address urgent client needs while maintaining ongoing project support.
- Be available for on-call support during non-standard working hours as needed.
- Proven experience as a Field Service Technician or similar role, with a strong emphasis on marine equipment.
- In-depth knowledge of diesel engines, marine electronics, hydraulic systems, and electrical schematics.
- Proficiency with diagnostic software and remote troubleshooting tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and manage priorities effectively in a remote setting.
- A diploma or degree in Marine Engineering, Mechanical Engineering, or a related technical field is highly preferred.
- Experience with vessel operations or a maritime background is a significant advantage.
- Familiarity with international maritime regulations and standards.
- Must possess a reliable internet connection and a dedicated home office space conducive to remote work.
This advertiser has chosen not to accept applicants from your region.
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Field Service Technician - Industrial Machinery
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Field Service Technician specializing in Industrial Machinery to join their fully remote support team. This role is perfect for an individual who enjoys hands-on work, problem-solving, and traveling to various client sites to ensure the optimal performance of complex machinery. You will be responsible for installing, commissioning, troubleshooting, repairing, and maintaining a wide range of industrial equipment. This includes performing routine maintenance, diagnosing mechanical and electrical issues, and implementing effective solutions to minimize downtime for our clients. You will provide technical support to customers, guiding them through operational procedures and basic troubleshooting steps. Maintaining detailed service reports, documenting all repairs and maintenance activities, and managing spare parts inventory are also key responsibilities. The ideal candidate will possess a strong mechanical aptitude, excellent electrical troubleshooting skills, and a thorough understanding of industrial control systems and hydraulics. Familiarity with various types of industrial machinery is essential. This fully remote position requires excellent communication and interpersonal skills, the ability to work independently, and a commitment to providing exceptional customer service. Travel will be an integral part of this role, requiring flexibility and adaptability. You will be a critical link between our clients and our company, ensuring their operational success.
Key Responsibilities:
Key Responsibilities:
- Install, commission, and service industrial machinery at client locations.
- Diagnose and repair mechanical, electrical, and hydraulic issues.
- Perform routine maintenance and preventative care on equipment.
- Troubleshoot complex machinery problems to ensure operational efficiency.
- Provide technical support and training to customers.
- Document all service activities, repairs, and maintenance performed.
- Manage spare parts inventory and order necessary components.
- Adhere to all safety regulations and company policies.
- Communicate effectively with clients and internal support teams.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 3-5 years of experience as a Field Service Technician or in a similar role servicing industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and test equipment.
- Knowledge of industrial control systems, PLCs, and automation.
- Ability to read and interpret technical manuals and schematics.
- Excellent problem-solving and customer service skills.
- Strong organizational and time management abilities.
- Willingness and ability to travel extensively.
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Head Chef - Remote Operations Support
Posted 22 days ago
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Job Description
Our client is seeking an experienced and innovative Head Chef to lead the development and execution of culinary strategies for their remote operations. While this role is primarily remote, it will involve overseeing culinary standards, menu development, and quality control for various catering services and potential food production units, which may require occasional site visits or engagement with on-site teams. You will be responsible for creating inspiring menus, ensuring food safety and hygiene standards are met across all operations, and managing food costs effectively. The ideal candidate will have a passion for culinary excellence, a strong understanding of different cuisines, and the ability to train and guide culinary staff remotely through innovative methods. This position requires excellent leadership, communication, and problem-solving skills. You will work closely with procurement, marketing, and operations teams to ensure a seamless and high-quality guest experience. This is a unique opportunity to shape the culinary direction of a growing organization from a remote base.
Responsibilities:
Responsibilities:
- Develop creative and appealing menus for various catering events and food service offerings.
- Establish and maintain high standards for food quality, preparation, presentation, and safety.
- Implement and enforce strict hygiene and sanitation protocols in compliance with health regulations.
- Manage food costs, inventory, and procurement of ingredients to optimize profitability.
- Train and mentor culinary staff, providing guidance and feedback remotely and/or on-site as needed.
- Collaborate with the operations team to ensure efficient kitchen workflow and service delivery.
- Stay updated on the latest culinary trends, techniques, and industry best practices.
- Conduct taste testing and quality control assessments of dishes.
- Manage relationships with food suppliers and negotiate favorable terms.
- Contribute to menu engineering and profitability analysis.
- Culinary degree or equivalent professional qualification.
- Minimum of 7 years of progressive experience in culinary arts, with at least 3 years in a Head Chef or Sous Chef role.
- Proven expertise in menu development, food costing, and inventory management.
- In-depth knowledge of food safety and sanitation standards (e.g., HACCP).
- Strong leadership, team management, and motivational skills.
- Excellent communication and interpersonal abilities, suitable for remote team leadership.
- Creativity and a passion for delivering exceptional culinary experiences.
- Ability to adapt to different cuisines and dietary requirements.
- Proficiency in using technology for remote collaboration and management.
- Experience in catering or large-scale food service operations is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Office Manager - Remote Operations Support
Posted 1 day ago
Job Viewed
Job Description
Our client, a forward-thinking organization with a distributed workforce, is seeking a highly organized and proactive Office Manager to provide crucial remote operations support. This role is vital for ensuring the smooth functioning of our administrative and operational processes, supporting our fully remote team. You will be responsible for a wide range of administrative tasks, including managing correspondence, scheduling virtual meetings, maintaining digital filing systems, and coordinating essential office supplies and equipment for remote employees. This position requires excellent communication skills to liaise with internal departments and external vendors. You will play a key role in supporting HR functions, onboarding new remote employees, and managing employee engagement initiatives designed for a distributed workforce. Proficiency in virtual collaboration tools, project management software, and standard office applications is essential. The ideal candidate is meticulous, self-disciplined, and possesses exceptional problem-solving abilities. You should be adept at managing multiple priorities and maintaining confidentiality. This is a fantastic opportunity to contribute to the efficiency and positive culture of a remote-first company, offering a high degree of autonomy and the flexibility to work from anywhere. Your efforts will directly support the productivity and well-being of our remote team members.
Responsibilities:
Responsibilities:
- Manage day-to-day administrative operations for a remote workforce.
- Coordinate and schedule virtual meetings, appointments, and travel arrangements.
- Maintain organized digital records and filing systems.
- Manage inventory and procurement of office supplies and equipment for remote employees.
- Support onboarding processes for new remote hires.
- Assist with employee engagement initiatives and virtual team-building activities.
- Serve as a point of contact for internal and external inquiries.
- Liaise with vendors and service providers.
- Ensure compliance with company policies and procedures.
- Provide general administrative support to various departments as needed.
- Associate's degree or equivalent experience in Business Administration or a related field.
- Minimum of 3 years of experience in office management or administrative support, preferably in a remote setting.
- Strong organizational and time management skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Office Suite, Google Workspace, and virtual collaboration tools (e.g., Zoom, Slack).
- Experience with HRIS or ATS systems is a plus.
- Ability to work independently and proactively manage tasks.
- Discretion and ability to handle confidential information.
- Detail-oriented with a strong commitment to accuracy.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Industrial Machinery Technician
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Senior Industrial Machinery Technician to ensure the optimal performance and longevity of their machinery. While this role is primarily remote, it requires periodic on-site travel to client locations within **Mombasa, Mombasa, KE**, and surrounding areas for critical installations, diagnostics, and major repairs. You will leverage remote monitoring tools, provide expert technical support, and guide on-site teams. This position demands a proactive approach, exceptional problem-solving skills, and a deep understanding of industrial equipment maintenance and repair.
Key Responsibilities:
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of industrial machinery using advanced monitoring systems and software.
- Develop and implement preventive maintenance schedules and strategies.
- Provide expert technical guidance and support to on-site technicians and maintenance staff.
- Conduct major repairs and complex installations during scheduled site visits.
- Interpret technical manuals, blueprints, and schematics to diagnose and resolve complex issues.
- Train clients and internal staff on the proper operation and maintenance of machinery.
- Manage spare parts inventory and recommend necessary replacements.
- Ensure all work performed meets safety regulations and company standards.
- Document all maintenance activities, repairs, and findings accurately.
- Analyze machine performance data to identify potential issues and areas for improvement.
- Collaborate with engineering and operations teams to provide feedback on equipment design and performance.
- Respond promptly to critical equipment failures and provide emergency support.
- Oversee the commissioning of new machinery installations.
- Trade certificate or diploma in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of hands-on experience as an industrial machinery technician.
- Proven expertise in diagnosing and repairing a wide range of industrial equipment (e.g., pumps, motors, conveyors, HVAC systems, manufacturing machinery).
- Strong understanding of mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and PLC programming/troubleshooting is a significant advantage.
- Experience with remote monitoring software and diagnostic platforms.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and leadership abilities, capable of guiding teams remotely and on-site.
- Ability to read and interpret complex technical drawings and specifications.
- Willingness to travel to client sites as required (estimated 20-30% travel).
- Must possess a valid driver's license and be able to obtain necessary travel clearances.
- Commitment to safety protocols and best practices in maintenance.
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Senior Field Service Technician - Industrial Equipment
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to provide expert installation, maintenance, and repair services for complex industrial equipment. This role requires a hybrid work arrangement, with a balance of on-site client visits and remote support/reporting. You will be responsible for diagnosing and resolving technical issues, performing routine maintenance, and ensuring the optimal performance of machinery at client locations. The ideal candidate will possess a strong mechanical and electrical aptitude, extensive experience with a variety of industrial systems, and excellent troubleshooting skills. A commitment to customer satisfaction and the ability to work independently are essential.
Key Responsibilities:
Key Responsibilities:
- Perform installation, maintenance, and repair of industrial equipment according to manufacturer specifications and safety standards.
- Diagnose and troubleshoot mechanical, electrical, and pneumatic issues using appropriate diagnostic tools.
- Conduct preventive maintenance checks and scheduled servicing to minimize downtime.
- Provide technical support and guidance to clients on equipment operation and maintenance.
- Document all service activities, including repairs performed, parts used, and time spent, through digital reporting.
- Identify and report recurring equipment issues or potential improvements to the engineering team.
- Respond to emergency service calls and resolve urgent technical problems efficiently.
- Maintain a clean and organized service vehicle and manage inventory of spare parts.
- Ensure adherence to all company safety policies and procedures.
- Mentor junior technicians and provide on-the-job training.
- Associate's degree or certification in a relevant technical field (e.g., Mechanical Engineering Technology, Electrical Technology, Industrial Maintenance).
- Minimum of 5 years of experience as a Field Service Technician, preferably in an industrial setting.
- Proficiency in diagnosing and repairing complex machinery, including hydraulic, pneumatic, and electrical systems.
- Strong understanding of industrial control systems and automation.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Willingness to travel to client sites regularly and work a flexible schedule.
- Proficiency with diagnostic software and digital reporting tools.
- Valid driver's license and a clean driving record.
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Store Manager - Remote Operations Support
Posted 24 days ago
Job Viewed
Job Description
Our client, a dynamic and expanding retail company, is seeking a dedicated Store Manager to provide remote operational support for their retail locations in **Mombasa, Mombasa, KE**. This is a fully remote position where you will leverage your retail expertise to guide and support on-site teams, ensuring smooth operations and excellent customer experiences without being physically present in a store daily. You will act as a key liaison between the corporate office and store teams, providing remote assistance, guidance, and problem-solving. Your responsibilities will include monitoring store performance metrics, analyzing sales data, and identifying areas where remote intervention can improve efficiency or boost sales. You will conduct virtual coaching sessions with store staff, provide training on new products or procedures, and ensure adherence to company policies and standards. This role requires a proactive approach to identifying potential issues and offering solutions before they impact store operations. You will assist with inventory management challenges, troubleshoot operational glitches, and support customer service initiatives. The ideal candidate will possess a strong background in retail management, with a proven track record of operational excellence and team leadership. Excellent communication, interpersonal, and digital collaboration skills are essential for effective remote management. You should be adept at using various communication and management tools to connect with dispersed teams and individuals. Your ability to understand and interpret retail data, coupled with strong problem-solving capabilities, will be critical. We are looking for a self-motivated individual who can inspire confidence and provide valuable support remotely. This is an excellent opportunity to utilize your retail management skills in a flexible, remote-first environment, contributing significantly to the success of our retail outlets.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote operational support and guidance to retail store teams.
- Monitor store performance metrics and sales data.
- Conduct virtual coaching and training sessions for store staff.
- Ensure adherence to company policies, procedures, and brand standards.
- Assist with inventory management and operational troubleshooting remotely.
- Address customer service inquiries and support store teams in resolving issues.
- Identify opportunities for process improvement and efficiency gains.
- Act as a key point of contact between store teams and corporate management.
- Maintain effective communication channels with all stakeholders.
- Contribute to a positive and productive remote working environment.
Qualifications:
- Proven experience in retail management (Store Manager, Assistant Manager).
- Demonstrated ability to manage operations and teams effectively.
- Strong understanding of retail sales, inventory, and customer service principles.
- Excellent verbal and written communication skills.
- Proficiency in using digital communication and collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
- Ability to analyze sales data and operational reports.
- Strong problem-solving and decision-making skills.
- Self-motivated and able to work independently in a remote setting.
- Customer-focused with a passion for delivering exceptional service.
- Experience in remote management or support is a plus.
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Remote Field Service Technician - Industrial Automation
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Field Service Technician to join their innovative, remote-first team, serving clients primarily in the **Mombasa** region and surrounding areas. This role involves providing expert installation, maintenance, troubleshooting, and repair services for advanced industrial automation systems, including robotics, PLC controls, and HMI interfaces. The ideal candidate will possess a strong understanding of electrical and mechanical systems, coupled with excellent diagnostic abilities and a customer-centric approach. You will be equipped with the latest tools and technology to perform your duties effectively, often working independently on client sites while remaining connected to our remote support network.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Install, commission, and configure industrial automation equipment and systems according to technical specifications and project requirements.
- Perform routine preventive maintenance and calibration of machinery to ensure optimal performance and minimize downtime.
- Diagnose and resolve complex technical issues related to electrical, mechanical, and software components of automation systems.
- Provide on-site technical support and guidance to clients, ensuring smooth operation of their facilities.
- Document all service activities, including maintenance logs, repair reports, and customer feedback, using our digital platform.
- Identify and recommend upgrades or modifications to improve system efficiency and reliability.
- Maintain a clean and safe working environment, adhering to all company safety policies and procedures.
- Collaborate with the remote engineering and support teams to share knowledge and find solutions for challenging problems.
- Manage service parts inventory and ensure timely replenishment.
- Travel to customer sites as required, adhering to strict safety protocols and efficiency targets.
Qualifications:
- A technical degree or diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
- Proven experience (3+ years) as a Field Service Technician, preferably with exposure to industrial automation, robotics, or control systems.
- Strong knowledge of PLC programming (e.g., Siemens, Allen-Bradley), HMI software, and industrial networks.
- Proficiency in reading and interpreting electrical schematics and mechanical drawings.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently with minimal supervision and manage time effectively.
- Strong communication and customer service skills, with the ability to build rapport with clients.
- Willingness to travel to client sites as needed within the assigned region.
- Familiarity with remote diagnostic tools and virtual collaboration platforms is an advantage.
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