7,845 Senior E Commerce Manager Retail Operations jobs in Kenya

Company Description

Jujaya Media is a dynamic firm specializing in Media, Public Relations, and Communication. We provide innovative solutions that elevate brands by reaching broader audiences and driving increased market share. Our hands-on approach ensures personalized strategies informed by our expertise in people skills, marketing, and exceptional service delivery. With a deep understanding of the diverse African market, we tailor media outreach across multiple platforms to create authentic and impactful campaigns.

Role Description

This is a part-time hybrid role for a Direct Sales Executive located in Nairobi County, Kenya, with some work from home acceptable. The Direct Sales Executive will be responsible for identifying and engaging potential clients, closing sales deals, and maintaining customer relationships. This role involves regular communication with clients, understanding their needs, providing tailored solutions, and achieving sales targets. The executive will also manage customer service inquiries and ensure customer satisfaction.

Qualifications

• Strong Communication and Customer Service skills
• Expertise in Sales and closing deals
• Basic understanding of Finance and Insurance
• Proven ability to work independently and flexibly in a hybrid environment
• Exceptional interpersonal skills and ability to build relationships
• Previous experience in media, public relations, or related fields is a plus
• Bachelor's degree in Business, Marketing, or related field preferred

Who we are:

At SafeBoda we believe that everyone in African cities should have access to affordable services at a click of a button. Our platform is carefully designed to meet the needs of African consumers as a one-stop shop for transportation and delivery services. While motorcycle taxis serve as the lifeblood of many cities in Africa, they are extremely unsafe and disorganised.

Our safe, convenient, transportation platform provides for Africa's booming young population as

as well as creates community and stability for our rider fleet.

Operational in Uganda and Kenya we are a venture-funded Series B company that is already having a huge impact on millions of people in Africa. Our backers include Google, Unbound, GoVentures (GoJek's VC), AllianzX, Yamaha, and Beenext, among others. We have a passionate and highly engaged team of superstars based in East Africa. Together, we aim to revolutionise transport and payment delivery in Africa's cities.

Job Summary:

The main objective of this role is to increase customer orders and app downloads.

To expand our package delivery service throughout Nairobi, we are looking for motivated sales agents that work on a commission basis.

You will promote and sell our app's services to small businesses and potential customers. In addition to promoting App downloads and service usage, you will cultivate connections with small businesses in need of delivery solutions.

Key Responsibilities:

● Acquire new users: Identify prospects and convert Nairobi's small businesses. merchants and individuals to download and use the app for package delivery. Help in installing and registering on the app.

● Promote customer activity: By highlighting the USPs, persuade each new customer to make several delivery trips. Encourage users to increase order frequency in order to increase commission by following up on first-time users and

new customers.

● Build relationships: Get in touch with small businesses (such as stores, eateries, and offices) to include our services in their daily operations.

● Attend Below the Line (BTL) activations: Identify and attend field events or activations to increase app awareness, encourage app downloads, foster engagement, and draw in trips.

● Analyse and improve: To track your performance statistics and identify fresh growth prospects, do basic market research. Adapt your strategy or pitch in light of feedback and outcomes.

● Cooperate internally: Closely coordinate with our operations, sales, and marketing departments. Report on leads and sales every day and share customer feedback.

Qualifications & Key Competencies

Education and Experience: Preferably, you have a business, marketing, or similar diploma or bachelor's degree; prior experience in business development, marketing, sales, customer acquisition, or related roles is an added advantage.

Sales and Marketing Proficiency: Demonstrable ability to find prospects, make offers, and close sales. You approach sales with creativity, entrepreneurship, and a focus on results.

Communication: Excellent verbal and negotiating abilities. To effectively interact with customers, you must be fluent in both English and Kiswahili.

Technical: At ease using mobile apps and smartphones for communication and reporting.

Personal: Very organised and self-motivated. Capable of working autonomously and actively

pursuing leads. Should be flexible to work adaptable hours and readiness to travel throughout Nairobi.

Working in the field requires self-motivation, organisation, and flexibility.

Benefits

● Earn more on each trip: Increasing commissions for the first, second, and third trips will encourage the growth of long-term customers.

● Adaptability: Manage your time. We value quality more than quantity.

● Development: Top achievers might advance into different positions

Company Values

● Community: Community drives us. We treat every driver, staff member, and customer

with respect, knowing that together, we are stronger.

● Safety: We stand for safety. We protect our drivers and passengers.

● Innovation: We challenge the status quo and create smart, practical solutions that make everyday life simpler and safer.

● Transparency: We are open-minded and candid, openly sharing our opinions without fear of judgement. We actively seek feedback on our product and performance to continuously improve.

● Integrity: We earn trust by staying true to our values, holding ourselves to the highest standards, and delivering on our promises.

● Collective Commitment: Everyone is encouraged to disagree while a decision is being made. However, once a decision has been made, everybody must commit to it. "I agree, and I commit; I disagree, and I commit."

Ready for the Challenge?

Send an email to

, attaching your CV and indicating why you are the right fit for the role.

Please use 'Direct Sales Agent - NBO' as the email subject.

JOB DESCRIPTION

Our Client is looking for Direct Sales- Bancassurance who will be responsible for selling insurance products directly to bank clients, generating leads, closing sales, and providing after-sales service. Works closely with bank staff to identify customer needs, offer tailored insurance solutions, and ensure a seamless client experience.

Responsibilities

• As a Bancassurance Sales, your primary responsibility is to achieve the bank's sales targets by offering customer-centric financial solutions that align with the unique needs and aspirations of the clients. In this client-facing role, you will serve as the main point of contact, forging strong and lasting relationships with customers. Your role involves understanding their financial goals and needs, providing expert guidance, and helping them plan for a better tomorrow, so they can enjoy their best lives today.
• Attending insurance related meetings:
• Working closely with our branches and agents to provide policies to the clientele.
• Product Marketing:
• Preperation of proposals/Product papers.
• Achieving the assigned target in terms of revenue.
• Customer Retention and Acquisition:
• Sending out and follow up of Monthly Renewals.
• Soliciting for new businesses.
• Monthly reconciliation to ensure our figures is accurate.
• Day to day activities of the channel's management for General Business activities.
• Market and product research analysis. (Customer intelligence & Competitors intelligence) to know what products to improve on.
• Prepare Admin Fee and follow up to ensure timely remittance.
• Follow up on outstanding premiums and yet to be renewed policies.
• Review and act on all documents going to and from the client.

Requirements

For the above position, the successful applicant
MUST
have the following:

• Bachelor's Degree in insurance and Actuarial Science
• Certificate /Diploma/ Higher Diploma in Insurance, BCOM (Insurance Option) BSC (Actuarial Science) and Executive Certificate of Proficiency
• One (1) Year work experience in Bancassurance, General or Life Insurance sales
• Six (6) Months experience in a customer facing role or relationship Management

Benefits:

Monthly Retainer plus commission

Medical Cover

Conducive working environment

Competitive Salary

Opportunity for Growth

Role Purpose
The Direct Sales Representative will be responsible for driving loan disbursements, client acquisition, and revenue growth for Umbapay. The role demands a proactive and goal-oriented professional with strong field sales experience, strong relationship-building skills, and the ability to consistently achieve sales targets.

AboutUmba
Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.

Key Responsibilities
2. Client Acquisition & Relationship Management
3. Loan Application Support & Credit Facilitation
4. Portfolio Management & Loan Recovery
5. Compliance & Reporting
6. Market Engagement
Qualifications & Experience
Key Competencies

• Sales & Target Achievement
• Achieve or exceed monthly loan disbursement and revenue objectives
• Execute effective sales activities in the field to drive loan uptake and client acquisition
• Track personal performance against set KPIs and work with the team lead to address any performance gaps
• Prospect and onboard new clients through direct sales, referrals, and market activations
• Guide clients through Know Your Customer (KYC) and Know Your Business (KYB) requirements
• Clearly communicate Umbapay's financing solutions and value proposition to potential clients
• Build long-term client relationships to support retention, repeat business, and referrals
• Assist clients with loan applications and ensure accurate documentation is submitted
• Provide guidance to clients on loan terms, repayment obligations, and product use
• Monitor repayment schedules for assigned clients and follow up to ensure timely payments
• Engage with clients experiencing repayment challenges and escalate cases as needed
• Collaborate with the collections team on overdue accounts to reduce portfolio at risk (PAR)
• Ensure all client interactions and loan applications comply with internal policies and regulatory standards
• Maintain accurate client records, loan files, and sales activity reports
• Submit timely and accurate reports on sales performance and client engagement
• Stay updated on market trends, customer needs, and competitor activity
• Identify new opportunities and provide feedback to the team lead to improve sales strategies
• Diploma in Business, Finance, Marketing, or related field
• At least 1–3 years in sales, banking, microfinance, or financial services
• Experience in field sales or B2B client acquisition is highly desirable
• Demonstrated ability to meet and exceed sales/loan targets
• knowledge of credit products, risk assessment, and loan processes
• Excellent communication, negotiation, and customer service skills
• Ability to work independently in the field and deliver results under minimal supervision
• Sales-driven and target-oriented
• Strong interpersonal and relationship management skills
• Good organizational and reporting ability
• Self-motivated, resilient, and adaptable
• Understanding of financial products and lending practices

Due to the urgency, applications will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Umba Microfinance Bank Limited is a proud equal opportunity employer and does

not discriminate against applicants on any basis.

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Company Description

Venorm Holdings, LLC, is dedicated to excellence and innovation. Our company values integrity and quality, ensuring top-notch service and customer satisfaction. We strive to foster a collaborative and supportive work environment. Venorm Holdings, LLC, is committed to growth and positive change in the communities we serve.

Role Description

This is a full-time on-site role for a Direct Sales Agent located in Ongata Rongai. The Direct Sales Agent will be responsible for acquiring and managing new clients, providing exceptional customer service, and meeting sales targets. Daily tasks include making sales presentations, following up with prospects, handling inquiries, and maintaining detailed records. The role requires a strong focus on customer satisfaction and continuous improvement in sales techniques.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Proficiency in Customer Service and Sales techniques
• Ability to work independently and as part of a team
• Proactive and self-motivated attitude
• Prior sales experience is a plus
• High school diploma or equivalent required.
• Living within Ongata Rongai and Kiserian strictly

HF Group, has an exciting opportunity in our HFBI Subsidiary. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline:

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

• Present, promote and sell products to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments.
• Analyze the territory/market's potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

• Excellent communication, negotiation and interpersonal skills.
• Prioritizing, time management and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry's rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.
• Relationship management skills and openness to feedback.

Minimum Qualifications, Knowledge And Experience

• Diploma from a reputable institution. Bachelor's degree or equivalent will be an added advantage.
• Certificate of proficiency in Insurance (COP).
• ACII or AIIK or progress towards the same will be an added advantage.
• Proven work experience as a Sales Representative.
• Excellent knowledge of MS Office.
• Ability to create and deliver presentations tailored to the audience needs.

We are seeking highly motivated and results-driven Direct Sales Representatives (DSRs) to join our Bancassurance team. The successful candidates will be responsible for marketing and selling insurance products through the bank's network, driving revenue growth, and delivering exceptional customer experience.

Key Responsibilities

• Sell General and Life/Investment products to bank customers and prospects.

• Drive bancassurance business growth through cross-selling and field activations.

• Provide professional insurance advice and handle customer queries.

• Ensure compliance with bank policies, underwriting guidelines, and Regulatory Requirements.

• Achieve assigned sales targets and prepare timely sales reports.

Qualifications

• Degree in Business, Insurance, Marketing, or related field.

• Certificate of Proficiency (COP) in Insurance – mandatory.

• 1–2 years' experience in sales in insurance or financial services.

• Strong selling, negotiation, closure and customer service skills.

• Self-driven, goal-oriented, team player and able to meet targets.

What We Offer

• Competitive performance-based remuneration (Retainer + Commission)

• Exposure and career growth in bancassurance and financial services.

• A dynamic and supportive work environment.

Hello Dear

Greetings

Hiring for General Manager Sales Profile vacant with Leading Plastic Manufacturing company for Kenya Location.

Job Title: General Manager Sales

Education: Any Graduate

Experience: Min 15 Years

Perks: Bachelor Accommodation + Medical insurance + Ticket & Visa Charges

Note: Candidate must have experience in Plastic Mfg Industry

Roles & Responsbility:

Lead overall company operations, ensuring achievement of revenue & profitability targets.

Drive business growth through strong leadership, management, and operational excellence.

Ensure smooth functioning of sales, marketing, and production activities.

Interested candidates can share cv on or call on

About BrightEdge
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.

Position Summary
We are seeking a strategic and results-driven Manager of Sales Operations to support our high-performing sales organization. This role is critical to ensuring operational excellence, driving sales effectiveness, and enabling scalable growth. Based in our Chicago office, the Manager of Sales Operations will partner closely with sales leadership, marketing, finance, and customer success to optimize processes, manage sales technologies, and deliver actionable insights.

Key Responsibilties

• Lead day-to-day sales operations including forecasting, pipeline analysis, territory planning, and quota setting
• Drive sales performance and productivity by optimizing CRM (Salesforce) usage, reporting accuracy, and data integrity
• Collaborate with Sales Enablement to support onboarding, training, and continuous learning initiatives
• Partner with Revenue Operations and Finance to analyze business performance, design dashboards, and deliver insights to senior leadership
• Manage and enhance the sales tech stack (Salesforce, Outreach, Gong, etc.) to support automation and workflow optimization
• Evaluate and streamline sales processes to improve speed, efficiency, and customer experience
• Own key sales operations projects such as compensation planning, territory realignment, and go-to-market initiatives
• Serve as a strategic advisor to sales leadership on performance trends, risks, and opportunities

What It Takes To Be Successful

• Bachelor's degree required; MBA or related graduate degree is a plus
• 5+ years of experience in sales operations, revenue operations, or related roles in a B2B SaaS environment
• Proven expertise with Salesforce and other sales productivity tools (e.g., Clari, Gong, Outreach)
• Strong analytical skills and experience with business intelligence tools (e.g., Tableau, Looker, PowerBI)
• Excellent project management and cross-functional collaboration abilities
• Strong communication and stakeholder management skills, especially with sales leadership
• Ability to thrive in a fast-paced, dynamic environment with a proactive and problem-solving mindset

$110,000 - $150,000 a year