What Jobs are available for Senior Customer Service Manager Remote in Kenya?
Showing 5000+ Senior Customer Service Manager Remote jobs in Kenya
Senior Customer Service Manager (Remote)
Posted 20 days ago
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Job Description
Our client, a reputable company known for its exceptional customer support, is seeking a Senior Customer Service Manager for a fully remote position. This role will be instrumental in leading and motivating a team of customer service representatives to deliver outstanding support experiences. You will be responsible for developing and implementing customer service strategies, establishing service level agreements (SLAs), and monitoring team performance to ensure high levels of customer satisfaction. The ideal candidate will have a deep understanding of customer service best practices, call center operations, and CRM systems. Strong leadership, coaching, and problem-solving skills are essential. You will handle escalated customer issues, identify trends, and implement process improvements to enhance efficiency and effectiveness. Responsibilities include agent training, performance management, quality assurance, and reporting on key customer service metrics. This fully remote role requires a proactive and results-oriented individual with excellent communication and interpersonal skills. You will work closely with other departments to ensure a cohesive customer experience. This is a fantastic opportunity to lead a dedicated team and shape the customer support function of a growing organization from the convenience of your home. Your leadership will contribute to the overall customer experience for clients and customers engaging with services relevant to Kisumu, Kisumu, KE, though your work location is entirely remote. We are looking for someone passionate about customer advocacy and committed to fostering a positive and supportive work environment for their team. Proficiency in customer service software and reporting tools is required. If you are a seasoned Customer Service professional with a passion for people leadership and a desire to excel in a remote management role, we encourage you to apply.
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Customer Success Manager, Remote Client Relations
Posted 17 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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1
Senior Customer Success Manager - Remote Client Relations
Posted 4 days ago
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Job Description
Our client is looking for a highly motivated and customer-centric Senior Customer Success Manager to foster strong relationships with their clientele. This is a fully remote position, allowing you to dedicate your efforts to client satisfaction from any location within Kenya. You will be responsible for ensuring that customers derive maximum value from our client's products or services. Your role involves understanding customer needs, providing proactive support, onboarding new clients, and identifying opportunities for upselling or cross-selling. You will act as the primary point of contact for a portfolio of clients, building trust and ensuring their ongoing success. This requires a deep understanding of the customer journey, excellent communication skills, and a proactive approach to problem-solving. You will collaborate with sales, product development, and support teams to address customer concerns and drive product improvements. The ideal candidate will have a proven track record of retaining and growing customer accounts. Experience with CRM software and customer success platforms is essential. You will monitor customer health metrics, identify at-risk accounts, and implement strategies to mitigate churn. This role demands exceptional interpersonal skills, a strategic mindset, and the ability to work independently and effectively in a remote setting. You will be a key advocate for the customer, ensuring their voice is heard and their needs are met, contributing significantly to our client's long-term growth and loyalty through dedicated remote client engagement.
Key Responsibilities:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Ensure customers achieve their desired outcomes while using our client's products or services.
- Onboard new customers and guide them through the initial stages of engagement.
- Proactively monitor customer health and identify opportunities for engagement or intervention.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Conduct regular business reviews with customers to assess satisfaction and identify growth opportunities.
- Collaborate with internal teams (sales, product, support) to ensure customer needs are met.
- Identify and communicate customer feedback to product and development teams for continuous improvement.
- Develop and implement strategies to reduce customer churn and increase retention.
- Drive adoption of new features and functionalities among the customer base.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in customer success, account management, or a client-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer lifecycle management and retention strategies.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to work independently, manage priorities, and succeed in a remote work environment.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Experience in the retail or technology sectors is beneficial.
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2
Senior Customer Service & Helpdesk Manager - Remote
Posted 10 days ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Service & Helpdesk Manager to lead their remote support operations. This critical role involves overseeing the delivery of exceptional customer support and technical assistance to clients. You will be responsible for managing a team of helpdesk professionals, developing efficient support processes, and ensuring high levels of customer satisfaction. The ideal candidate possesses strong leadership, problem-solving, and communication skills, with a proven track record in managing customer service operations. Responsibilities include setting performance standards for the support team, monitoring key metrics (e.g., response times, resolution rates, customer satisfaction scores), and implementing strategies for continuous improvement. You will also be involved in training and coaching support staff, resolving escalated customer issues, and identifying trends in customer inquiries to provide feedback to product and service development teams. This is a fully remote position, requiring excellent organizational abilities, proactive problem-solving, and the capacity to foster a collaborative team environment across different locations. We are looking for a dedicated individual passionate about customer advocacy and operational excellence. Your leadership will be instrumental in ensuring our clients receive timely and effective support, thereby enhancing their overall experience and loyalty. This role demands a strategic approach to customer service management and a deep understanding of helpdesk technologies and best practices, supporting customers nationwide, with relevant focus on the region around Nairobi, Nairobi, KE .
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a remote team of customer service and helpdesk professionals.
- Develop and implement customer support policies, procedures, and SLAs.
- Oversee daily helpdesk operations, ensuring efficient ticket management and resolution.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Train, coach, and mentor support staff to enhance their skills and performance.
- Resolve escalated customer issues and complaints promptly and professionally.
- Identify recurring customer issues and provide feedback to product/engineering teams for improvement.
- Implement strategies to improve customer satisfaction and retention.
- Manage helpdesk software and tools to optimize efficiency.
- Prepare regular reports on helpdesk performance and customer feedback.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service or helpdesk management, with at least 2 years in a leadership role.
- Proven experience in managing remote customer support teams.
- Strong understanding of helpdesk best practices and ITIL principles.
- Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to analyze data and generate actionable insights.
- Excellent organizational and time management skills for remote work.
- Customer-centric mindset and a passion for delivering outstanding service.
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3
Lead Aesthetician & Client Relations Manager (Remote)
Posted 10 days ago
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Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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4
Senior Aesthetician & Client Relations Manager
Posted 8 days ago
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Job Description
Our client, a premium, digitally-native beauty and wellness brand recognized for its innovative treatments and personalized client experiences, is seeking a highly skilled Senior Aesthetician and Client Relations Manager. This unique role combines expert aesthetician services with the strategic management of client relationships to foster loyalty and drive business growth. You will be responsible for delivering advanced skincare treatments, developing personalized treatment plans, and ensuring an exceptional client journey from initial consultation to post-treatment follow-up. This is a fully remote position, requiring you to manage client interactions and consultations virtually, and leverage digital tools for relationship building. While the brand serves clients nationwide, a local understanding of the **Mlolongo, Machakos, KE** beauty and wellness market is beneficial for strategic insight.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
Key Responsibilities:
- Perform a wide range of advanced aesthetic treatments, including facials, peels, microdermabrasion, and non-invasive therapies.
- Conduct thorough skin analysis and develop customized treatment plans tailored to individual client needs and goals.
- Educate clients on skincare best practices, product recommendations, and ongoing treatment protocols.
- Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
- Manage client appointments, scheduling, and follow-ups using CRM software.
- Handle client inquiries, concerns, and feedback in a professional and timely manner.
- Develop strategies to enhance client retention, satisfaction, and loyalty.
- Collaborate with the marketing team to create engaging content related to skincare and wellness.
- Stay up-to-date with the latest trends, technologies, and products in the aesthetics and beauty industry.
- Mentor and provide guidance to junior aesthetician staff (if applicable).
- Contribute to the development of new service offerings and treatment protocols.
- Maintain a pristine and professional virtual presence.
Qualifications:
- Certified Aesthetician with recognized professional qualifications and certifications.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
- Proven experience in client relationship management, customer service, or account management.
- In-depth knowledge of skincare science, ingredients, and various treatment modalities.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (e.g., Zoom, Skype) and CRM software.
- Strong sales and consultation skills, with the ability to recommend appropriate treatments and products.
- Adept at digital communication and maintaining professional online interactions.
- Ability to work independently, manage time effectively, and deliver high-quality service remotely.
- Passion for beauty, wellness, and delivering exceptional client experiences.
- Understanding of regulatory requirements for aesthetic practice.
This is an exciting opportunity to leverage your aesthetic expertise and client management skills in a flexible, remote setting. If you are dedicated to client well-being and passionate about the beauty industry, we want to hear from you.
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5
Remote Lead Aesthetician & Client Relations Manager
Posted 6 days ago
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Job Description
Our client, a renowned beauty and wellness establishment, is seeking a highly skilled and motivated Remote Lead Aesthetician & Client Relations Manager to oversee client satisfaction and operational excellence from a distance. This pivotal role demands a blend of advanced aesthetic expertise, exceptional client management abilities, and strong leadership skills. You will be responsible for ensuring the highest standards of client care, managing client feedback, and providing remote guidance to aesthetic teams, all while fostering a luxurious and personalized client experience. This is a fully remote position, offering the flexibility to work from anywhere.
Key Responsibilities:
Qualifications:
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
Key Responsibilities:
- Develop and implement remote strategies to enhance client satisfaction and retention across all service offerings.
- Oversee the client journey, from initial consultation to post-treatment follow-up, ensuring a seamless and positive experience.
- Manage client inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Provide remote expert advice and consultations to clients on skincare concerns, treatment plans, and product recommendations.
- Train and mentor junior aesthetic staff on best practices in client relations and advanced treatment techniques (remotely).
- Monitor service quality and consistency, implementing remote quality control measures.
- Collaborate with marketing teams to develop client engagement campaigns and loyalty programs.
- Analyze client feedback data to identify trends and areas for service improvement.
- Stay updated on the latest advancements in aesthetic treatments, skincare technology, and industry trends.
- Contribute to the development of new service offerings and protocols.
- Maintain client records accurately and confidentially.
Qualifications:
- Certified Aesthetician with a minimum of 6 years of progressive experience in high-end beauty and wellness environments.
- Proven experience in client relations, customer service management, or a similar client-facing role.
- Strong knowledge of various skincare treatments, ingredients, and product lines.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead and motivate teams remotely.
- Experience with CRM software and digital client management tools.
- Aesthetician certification from a recognized institution.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for the beauty industry and a commitment to exceptional client care.
- Business or Management qualification is a plus.
This role is notionally based in **Ruiru, Kiambu, KE**, but is a completely remote opportunity. If you are a visionary leader in the aesthetic field with a passion for delivering unparalleled client experiences, we invite you to apply.
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6
Remote Project Administrator - Client Relations Focus
Posted 7 days ago
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Job Description
Our client is seeking a dedicated and detail-oriented Remote Project Administrator to join their growing team. In this fully remote position, you will play a vital role in supporting project managers by ensuring efficient administrative processes and fostering strong client relationships. You will be responsible for managing project documentation, coordinating communications, and assisting with various administrative tasks that contribute to project success and client satisfaction.
Key Responsibilities:
Key Responsibilities:
- Assist project managers in organizing and managing project documentation, including contracts, proposals, and reports.
- Coordinate project-related communications between the internal team and clients, ensuring clarity and timeliness.
- Schedule and organize virtual meetings, prepare agendas, and distribute meeting minutes and action items.
- Maintain project databases and update client information accurately.
- Track project progress, timelines, and deliverables, providing regular updates to project managers.
- Assist with the preparation of invoices and payment tracking.
- Manage and organize electronic files and project archives.
- Respond to client inquiries and provide general administrative support to ensure a positive client experience.
- Identify and help resolve administrative issues that may impact project timelines or client satisfaction.
- Support the onboarding process for new clients or project team members.
- Contribute to the continuous improvement of administrative processes and workflows in a remote setting.
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7
Senior Aesthetician & Client Relations Specialist
Posted 28 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.
Responsibilities:
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
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8
Remote Event Catering & Client Relations Manager
Posted 10 days ago
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Job Description
Our client is looking for a dedicated and client-focused Remote Event Catering & Client Relations Manager to lead their catering services division. This is a fully remote role, empowering you to build strong client relationships and oversee catering logistics from anywhere. The ideal candidate will have extensive experience in event planning, catering operations, and exceptional client service skills. You will be responsible for managing all aspects of client interactions, from initial inquiry to post-event follow-up, ensuring a seamless and memorable catering experience. Key duties include developing proposals and customized menus based on client requirements, budget, and event type. You will serve as the primary point of contact for clients, providing expert advice and guiding them through the planning process via virtual consultations. This role involves coordinating with culinary teams, venue partners, and other vendors to ensure flawless event execution. You will oversee the logistical planning of catering services, including staffing, equipment, and timelines, ensuring adherence to quality standards and health regulations. Client satisfaction is paramount, and you will be responsible for addressing any concerns or issues promptly and professionally. Analyzing event success, gathering client feedback, and identifying opportunities for service improvement are crucial components of this role. A strong background in hospitality management, event planning, or a related field, with proven experience in catering sales and client relations, is required. Excellent communication, negotiation, and problem-solving skills are essential. Proficiency with CRM software and event management platforms is a plus. While this role is remote, understanding the specific needs and market dynamics for catering services in the Meru, Meru, KE region will be a significant asset. We seek a passionate, detail-oriented professional who can foster strong client loyalty and contribute to the growth and reputation of our client's catering business through outstanding remote service delivery.
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