3 Senior Customer Service Manager Remote jobs in whatjobs
Senior Customer Service Manager - Remote
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a highly experienced and dedicated Senior Customer Service Manager to lead their fully remote customer support operations. This is a crucial role focused on ensuring exceptional customer satisfaction and driving operational excellence within the support team. You will be responsible for managing a team of customer service representatives, setting performance standards, providing coaching and training, and fostering a positive and productive work environment. Your key duties will include developing and implementing customer service policies and procedures, monitoring service levels, analyzing customer feedback, and identifying areas for improvement. You will also play a vital role in resolving complex customer issues, managing escalations, and ensuring consistent application of service standards. The ideal candidate will possess a strong understanding of customer service best practices, excellent leadership and communication skills, and a proven ability to motivate and manage remote teams. Experience with customer service software, ticketing systems, and CRM platforms is essential. You should be adept at data analysis to track key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. This role requires a strategic thinker who can proactively identify trends, implement innovative solutions, and contribute to the overall growth and success of the business. As a fully remote position, strong self-management, organizational skills, and the ability to collaborate effectively in a virtual setting are critical. You will be a champion for the customer, driving a culture of service excellence across the organization. This is an excellent opportunity to lead a high-performing remote team and make a significant impact on customer loyalty and retention.
Qualifications:
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience managing remote teams.
- Proven track record of improving customer satisfaction and service metrics.
- Strong leadership, coaching, and team development skills.
- Proficiency with customer service software, CRM, and ticketing systems.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to analyze data and generate actionable insights.
- Strong organizational and time management skills for remote work.
- Experience in the e-commerce industry is a plus.
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Senior Customer Service Manager (Remote)
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Service Manager to lead their remote customer support operations. This role is integral to ensuring exceptional customer experiences, managing a team of support professionals, and developing strategies to enhance customer satisfaction and retention. The ideal candidate will possess strong leadership skills and a deep understanding of customer service best practices.
Responsibilities:
Qualifications:
This remote position offers the opportunity to manage customer service operations that may serve clients and customers in or related to **Kitale, Trans-Nzoia, KE**, ensuring top-tier support.
Responsibilities:
- Lead, train, and motivate a remote team of customer service representatives to deliver outstanding support.
- Develop and implement customer service policies, procedures, and standards.
- Monitor and analyze customer service metrics (e.g., response times, resolution rates, customer satisfaction scores) and identify areas for improvement.
- Handle escalated customer issues, providing effective solutions and ensuring customer loyalty.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall service delivery.
- Develop and manage the customer service budget and resources effectively.
- Implement and optimize customer support tools and technologies, such as CRM systems and ticketing platforms.
- Create and deliver training programs for new and existing customer service staff.
- Foster a positive and customer-centric team culture.
- Stay informed about industry best practices and emerging trends in customer service and support.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, with a proven track record of leading remote teams.
- Extensive experience with CRM software and customer support ticketing systems.
- Strong understanding of customer service principles, techniques, and metrics.
- Excellent leadership, communication, problem-solving, and conflict-resolution skills.
- Ability to train, coach, and mentor team members effectively.
- Proficiency in data analysis and reporting to drive performance improvements.
- Experience in developing and implementing customer service strategies.
- Ability to work independently and manage operations in a fully remote environment.
- A passion for delivering exceptional customer experiences.
This remote position offers the opportunity to manage customer service operations that may serve clients and customers in or related to **Kitale, Trans-Nzoia, KE**, ensuring top-tier support.
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1
Senior Customer Service Manager (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client, a reputable company known for its exceptional customer support, is seeking a Senior Customer Service Manager for a fully remote position. This role will be instrumental in leading and motivating a team of customer service representatives to deliver outstanding support experiences. You will be responsible for developing and implementing customer service strategies, establishing service level agreements (SLAs), and monitoring team performance to ensure high levels of customer satisfaction. The ideal candidate will have a deep understanding of customer service best practices, call center operations, and CRM systems. Strong leadership, coaching, and problem-solving skills are essential. You will handle escalated customer issues, identify trends, and implement process improvements to enhance efficiency and effectiveness. Responsibilities include agent training, performance management, quality assurance, and reporting on key customer service metrics. This fully remote role requires a proactive and results-oriented individual with excellent communication and interpersonal skills. You will work closely with other departments to ensure a cohesive customer experience. This is a fantastic opportunity to lead a dedicated team and shape the customer support function of a growing organization from the convenience of your home. Your leadership will contribute to the overall customer experience for clients and customers engaging with services relevant to Kisumu, Kisumu, KE, though your work location is entirely remote. We are looking for someone passionate about customer advocacy and committed to fostering a positive and supportive work environment for their team. Proficiency in customer service software and reporting tools is required. If you are a seasoned Customer Service professional with a passion for people leadership and a desire to excel in a remote management role, we encourage you to apply.
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