2,154 Senior Cosmetologist Salon Manager jobs in Kenya
Senior Cosmetologist & Salon Operations Manager
Posted 14 days ago
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Senior Cosmetologist and Salon Manager
Posted 13 days ago
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Senior Cosmetologist & Salon Manager
Posted 21 days ago
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Job Description
As the Senior Cosmetologist & Salon Manager, you will be responsible for providing high-level cosmetology services, including advanced hair cutting, coloring, styling, skincare treatments, and makeup application, while also managing the day-to-day operations of the salon. You will lead and mentor a team of cosmetologists, ensuring they deliver outstanding client experiences and maintain the highest standards of service. Key responsibilities include performing a full range of advanced cosmetology services, developing and implementing service protocols to ensure quality and consistency, managing salon staff, including scheduling, training, performance reviews, and motivation, overseeing inventory management, ordering supplies, and maintaining vendor relationships, ensuring compliance with health, safety, and sanitation regulations, developing and executing marketing strategies to attract and retain clients, managing client bookings and ensuring exceptional customer service, handling client inquiries, complaints, and feedback professionally, monitoring salon performance metrics and implementing strategies for growth, and staying current with the latest beauty trends, techniques, and product innovations. A professional cosmetology certification or license is mandatory. A minimum of 7-10 years of experience as a practicing cosmetologist, with at least 3-5 years in a management or supervisory role within a salon or spa environment, is required. Proven expertise in a wide range of cosmetology services, including hair, skin, and makeup, is essential. Strong leadership, communication, interpersonal, and customer service skills are crucial. Experience with salon management software and point-of-sale (POS) systems is preferred. The ability to manage budgets, control costs, and drive revenue growth is highly desirable. This remote position demands an organized, proactive, and results-oriented individual who can inspire a team and deliver an unparalleled client experience. You will be key to maintaining and enhancing the salon's reputation for excellence and client satisfaction.
Job Description
Responsibilities:
- Oversee all aspects of salon and spa operations to ensure seamless client experiences.
- Lead, train, and motivate a team of beauty therapists, stylists, and administrative staff.
- Develop and implement strategies to enhance client satisfaction and retention.
- Manage service quality, ensuring adherence to high professional standards.
- Oversee appointment scheduling, client flow, and service delivery processes.
- Manage inventory of professional supplies and retail products, including ordering and stock control.
- Implement and enforce all health, safety, and hygiene protocols.
- Manage operational budgets and drive revenue growth through service and retail sales.
- Handle client inquiries, feedback, and complaints effectively.
- Collaborate with marketing teams on promotional activities and service development.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field; specialized training in beauty therapy or cosmetology is a plus.
- Minimum of 5 years of experience in salon or spa management.
- Proven track record of successful team leadership and staff development.
- Strong understanding of beauty and wellness services and industry trends.
- Excellent customer service, communication, and interpersonal skills.
- Experience with salon/spa management software and POS systems.
- Proficiency in financial management and budget control.
- Ability to strategize and manage operations remotely, ensuring high service standards.
- Passion for the beauty and wellness industry.
Lead Nail Technician & Salon Operations Manager
Posted 13 days ago
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Key Responsibilities:
- Performing a comprehensive range of professional nail services, including manicures, pedicures, artificial nail application, and intricate nail art.
- Managing daily salon operations, including appointment scheduling, inventory management, and quality control.
- Leading, training, and motivating a team of remote nail technicians, ensuring adherence to service standards.
- Conducting virtual client consultations to understand their needs and recommend appropriate services and products.
- Maintaining impeccable standards of sanitation and sterilization in accordance with health and safety regulations.
- Promoting and selling retail nail care products and services to clients.
- Resolving client issues and ensuring a high level of customer satisfaction.
- Staying up-to-date with the latest trends, techniques, and products in the nail care industry.
- Contributing to marketing efforts and online presence for the salon.
- Assisting in the development and implementation of new service offerings.
The ideal candidate will possess a professional nail technician certification and a minimum of 5 years of experience as a practicing nail technician, with at least 2 years in a supervisory or management role. Strong knowledge of nail anatomy, various nail enhancement products, and application techniques is essential. Excellent customer service, communication, and interpersonal skills are required for effective remote client and team interaction. Proficiency in using salon management software, scheduling platforms, and virtual communication tools is a must. You should be highly organized, detail-oriented, and possess strong leadership qualities. A passion for beauty and a commitment to excellence are paramount. Experience in managing remote teams and operations within the beauty industry is a significant advantage. Join our innovative and growing team, setting the standard for remote beauty experiences. This role is based remotely, overseeing services nationwide.
Customer Care Representative
Posted today
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We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative
Location:
Nakuru, Kenya
Company:
iClear Wellife Service Limited
About Us
At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.
Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.
As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.
Role Overview
The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.
If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.
Key Responsibilities
Serve as the first point of contact for customers with professionalism and warmth.
Promote and sell iClear water purification products to achieve set sales targets.
Build lasting customer relationships through follow-ups and after-sales support.
Handle customer inquiries, resolve issues promptly, and ensure satisfaction.
Support branch marketing activations and community engagement activities.
Maintain accurate sales and customer care records.
Work closely with technical and operations teams to ensure efficient service delivery.
Qualifications & Skills
Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.
1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities.
Self-motivated, proactive, and target-driven.
Fluent in English and Kiswahili.
What We Offer
Competitive base salary plus performance-based incentives.
Training and mentorship during branch setup and operations.
Career growth opportunities in a fast-growing company.
A collaborative and supportive work culture.
Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses
How to Apply:
Send your CV and a short cover letter to
Use the subject line: "CC Representative – Nakuru Branch"
Job Description
About Influx:
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.
Learn more about us.
Essential Duties:
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
- Liaison with other departments to resolve customer issues
- Communicate effectively and with a positive tone with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
- Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
- Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
- Deliver on your promises and obligations to drive an exceptional customer experience
Minimum requirements:
- At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
- Excellent written and verbal English communication skills, English Language must be clear, with no native accent
- Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
- We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
- Empathetic and displays the necessary soft skills required for customer support
- Ability to take ownership of the situations
- Able to work in a fast-paced environment
- Ability to multitask and not get frustrated
- Track record of achieving KPIs and delivering strong CSAT scores
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with
If this sounds like you or someone you know, the application link is below Apply now
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Customer Care Representative
Posted today
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Company Description
Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.
Role Description
This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.
Qualifications
- Strong Interpersonal Skills, Excellent Communication abilities
- Experience in Customer Service, Customer Support roles
- Proven track record in ensuring Customer Satisfaction
- Ability to handle customer inquiries and complaints efficiently
- Excellent problem-solving abilities and attention to detail
- Ability to work effectively in a team environment
- Prior experience in the fashion or e-commerce industry is a plus
- A diploma or equivalent / bachelor's degree is preferred
Send your CV to
Deadline: 24th October 2025
Subject: Customer Care Agent
Join a team that's redefining customer experience in Kenya's fashion e-commerce space.
Customer Experience Representative
Posted 20 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries promptly and professionally across multiple channels.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues with empathy and efficiency.
- Guide customers through troubleshooting steps and provide solutions.
- Document customer interactions, transactions, comments, and actions.
- Identify and escalate priority issues or recurring problems to the appropriate teams.
- Process orders, forms, applications, and requests as needed.
- Contribute to team goals by accomplishing related results as needed.
- Stay updated on product knowledge and company policies.
- Gather customer feedback to help improve service delivery.
- Previous experience in a customer service or contact center role.
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; some college experience is a plus.
- A dedicated home office space with reliable internet connectivity.
- Customer-focused attitude and ability to handle stressful situations calmly.
Customer Success Manager, Customer Support
Posted today
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Job Description
Customer Success Manager
Summary
This position is based in Bangalore, India or Pune, India and offers a
Hybrid work model
.
Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our solutions bridge the physical and digital worlds, helping industries operate more efficiently and sustainably. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process
Job Responsibilities
The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they derive maximum value from our solutions. By fostering strong customer relationships, the CSM will drive retention, expansion, and overall customer satisfaction. This role demands a proactive, results-driven professional passionate about customer success and simulation software technology.
Customer Relationship Management
- Act as the main point of contact for a portfolio of customers throughout their lifecycle.
- Develop and maintain strong relationships with key stakeholders to understand their needs, goals, and challenges.
- Serve as a trusted advisor, providing best practices and strategic guidance to maximize product adoption and value.
- Onboarding and Adoption
- Lead customer onboarding processes, ensuring smooth implementation and early success with the platform.
- Create and deliver training sessions tailored to customer requirements to drive adoption and engagement.
Retention and Growth
- Monitor customer health metrics and proactively address potential issues to reduce churn.
- Identify and execute upsell or cross-sell opportunities in collaboration with the sales team.
- Conduct regular business reviews to align on goals, performance, and success metrics.
Feedback and Advocacy
- Gather customer feedback to influence product development and roadmap decisions.
- Act as the voice of the customer within the organization to ensure continuous improvement.
- Identify and cultivate customer advocates for case studies, testimonials, and referrals.
Collaboration and Reporting
- Work cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.
- Maintain accurate records of customer interactions and activities in CRM systems.
- Provide regular reports on customer success metrics, challenges, and opportunities to leadership.
Qualifications
- Education and Experience
- Minimum 3 years experience in simulation software / CAE Tools
- Bachelor's degree in business, communications, or a related field (or equivalent experience).
- 3+ years of experience in a customer success, account management, or similar role in a software or technology company.
Core Competencies
- Strong customer-centric mindset with excellent interpersonal and communication skills.
- Proven ability to build and maintain strong relationships with diverse stakeholders.
- Analytical and problem-solving skills with a knack for understanding customer data and trends.
- Ability to manage multiple customers and priorities simultaneously in a fast-paced environment.
- Familiarity with a variety of software business models and customer success metrics (e.g., NRR, churn, CSAT).
Technical Skills
- Proficiency in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
- Solid understanding of software applications and technology landscapes.
- Comfortable delivering virtual and in-person presentations and training sessions.
Key Performance Indicators (KPIs)
- Customer retention rate and churn reduction.
- Net revenue retention (NRR) growth.
- Customer satisfaction and Net Promoter Score (NPS).
- Product adoption and usage metrics.
- Success in upsell and cross-sell opportunities.
Explore Life at Hexagon
At Hexagon, you will be part of a global leader driving innovation in design, simulation, and smart manufacturing. You will collaborate with a diverse, international team that values creativity, customer focus, and sustainable innovation, while accessing opportunities for professional growth, training, and career advancement within Hexagon's global network. We offer competitive compensation and benefits aligned to the India market.
Explore Life at Hexagon: At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence.
Learn more at and get inspired by how we shape smart change across industries.
Apply now
Hexagon posts all official job opportunities on either careers- or and communicates only from email addresses ending in We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us