254 Senior Claims Manager General Insurance jobs in Kenya
Senior Claims Manager, General Insurance
Posted 23 days ago
Job Viewed
Job Description
Our client, a prominent player in the insurance industry, is seeking a seasoned Senior Claims Manager to lead their dedicated, fully remote claims department. This pivotal role involves overseeing the entire claims lifecycle, ensuring efficient, fair, and timely settlement of all general insurance claims. The ideal candidate will possess extensive experience in claims management, a deep understanding of insurance policies and regulations, and exceptional leadership and problem-solving skills. You will be responsible for managing a team of claims adjusters and administrators, developing and implementing claims handling best practices, controlling claims costs, and enhancing customer satisfaction. This position requires a commitment to service excellence and the ability to manage complex claims with accuracy and integrity in a remote setting.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the day-to-day operations of the remote claims department.
- Oversee the investigation, evaluation, and settlement of all general insurance claims.
- Ensure claims are processed accurately, efficiently, and in compliance with policy terms and regulatory requirements.
- Manage a team of claims professionals, providing guidance, training, and performance management.
- Develop and implement strategies to control claims costs and minimize fraudulent activity.
- Monitor claims trends and identify opportunities for process improvement and efficiency gains.
- Maintain high standards of customer service throughout the claims process.
- Collaborate with underwriting, legal, and other departments to ensure cohesive operations.
- Analyze claims data to identify emerging risks and recommend preventive measures.
- Represent the company in claim-related disputes or litigation as necessary.
- Bachelor's degree in Business Administration, Law, or a related field. Relevant professional insurance qualifications (e.g., ACII) are highly advantageous.
- Minimum of 8 years of experience in insurance claims management, with at least 3 years in a leadership role.
- Proven experience managing remote teams.
- In-depth knowledge of general insurance products, policy wordings, and claims procedures.
- Strong understanding of relevant insurance laws and regulations.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Proficiency in claims management software and systems.
- Strong analytical and problem-solving abilities.
- Ability to make sound judgments and decisions under pressure.
- Commitment to ethical conduct and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
0
Remote Senior Claims Adjuster - General Insurance
Posted 24 days ago
Job Viewed
Job Description
Our client, a reputable and growing insurance provider, is seeking a highly experienced and dedicated Senior Claims Adjuster to join their fully remote claims processing team. This critical role involves managing complex insurance claims from initial reporting to settlement, ensuring fair and efficient resolution for policyholders. The ideal candidate will possess a deep understanding of general insurance principles, excellent investigative and negotiation skills, and the ability to manage a caseload effectively in a remote environment. You will be responsible for evaluating claims, determining coverage, investigating circumstances, and negotiating settlements in accordance with policy terms and legal requirements.
Key Responsibilities:
Key Responsibilities:
- Investigate, evaluate, and process a high volume of general insurance claims (e.g., property, auto, liability).
- Determine coverage based on policy terms, conditions, and exclusions.
- Conduct thorough investigations, gathering necessary documentation, witness statements, and expert reports.
- Assess damages and determine the appropriate settlement amount.
- Negotiate settlements with policyholders, legal representatives, and third parties.
- Ensure claims are handled efficiently, accurately, and in compliance with regulatory requirements.
- Maintain detailed and accurate claim files and documentation.
- Provide clear and timely communication to policyholders regarding the status of their claims.
- Identify potential fraud indicators and escalate suspicious claims for further investigation.
- Stay abreast of relevant insurance laws, regulations, and industry best practices.
- Mentor and support junior claims adjusters.
- Manage a caseload of complex and high-value claims.
- Contribute to the continuous improvement of claims handling processes.
- Attend virtual meetings and training sessions to enhance knowledge and skills.
- Analyze claims data to identify trends and provide insights for risk management.
- Bachelor's degree in Business, Finance, Law, or a related field.
- Professional insurance certifications (e.g., ACII, CIP) are highly desirable.
- Minimum of 5 years of experience as a Claims Adjuster in general insurance.
- Proven experience handling complex claims and negotiations.
- Strong understanding of insurance policies, claims investigation techniques, and settlement procedures.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
- High ethical standards and a commitment to customer service.
- Proficiency in claims management software.
- Adaptability to new technologies and remote work tools.
- Detail-oriented and organized approach to case management.
This advertiser has chosen not to accept applicants from your region.
1
Remote Claims Adjuster - Insurance Operations
Posted 14 days ago
Job Viewed
Job Description
Our client, a leading insurance provider, is expanding its remote operations and is looking for dedicated and detail-oriented Claims Adjusters. This is a fully remote position, allowing you to manage your caseload efficiently from the comfort of your home office. You will be responsible for investigating, evaluating, and settling insurance claims in accordance with company policies and regulatory requirements. This role demands excellent communication, analytical, and decision-making skills. Key responsibilities include interviewing claimants and witnesses, examining policy coverage, inspecting damaged property, determining the extent of liability, negotiating settlements, and processing payments. You will maintain accurate and thorough documentation of all claim activities in our digital system. A strong understanding of insurance principles, claims handling procedures, and relevant legal frameworks is essential. The ideal candidate will possess a proven track record in claims adjustment, preferably within a specific line of insurance (e.g., auto, property, casualty). A Bachelor's degree in Business Administration, Finance, or a related field is preferred. Relevant professional certifications (e.g., ACSR, AIC) are highly advantageous. You must be proficient in using claims management software and possess excellent computer literacy, including MS Office Suite. This role is based in Ruiru, Kiambu, KE , but operates on a fully remote basis. We are seeking individuals with a high degree of integrity, empathy, and the ability to work independently while meeting strict deadlines. If you are a proactive problem-solver with a commitment to customer service and a desire to advance your career in the insurance sector without the need for a physical office presence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Claims Analyst - Remote Insurance Operations
Posted 1 day ago
Job Viewed
Job Description
Our client, a reputable and dynamic insurance provider, is looking for a dedicated and experienced Senior Claims Analyst to join their team. This position is entirely remote, offering a unique opportunity to work from home while significantly impacting the company's claims processing operations. The ideal candidate will possess a strong understanding of insurance claims, regulatory compliance, and excellent analytical skills. You will be responsible for overseeing the efficient and accurate processing of complex insurance claims, identifying potential fraud, and ensuring adherence to company policies and industry best practices. This role requires meticulous attention to detail, a proactive approach to problem-solving, and the ability to communicate effectively with policyholders, adjusters, and internal stakeholders.
Key Responsibilities:
Qualifications:
This role, supporting operations near **Meru, Meru, KE**, operates on a remote basis. If you are a seasoned insurance professional with a passion for excellence in claims management, we invite you to apply.
Key Responsibilities:
- Review, investigate, and process complex insurance claims accurately and efficiently.
- Interpret insurance policies to determine coverage and assess claim validity.
- Investigate suspicious claims and identify potential fraudulent activities, escalating as necessary.
- Communicate with policyholders, claimants, and third parties to gather information and explain claim decisions.
- Collaborate with legal counsel and external adjusters on challenging claims.
- Ensure all claims handling complies with relevant laws, regulations, and company policies.
- Maintain accurate and organized claim files and documentation.
- Develop and recommend improvements to claims processing procedures and systems.
- Train and mentor junior claims adjusters and analysts.
- Analyze claims data to identify trends, patterns, and potential areas for risk mitigation.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Law, or a related field.
- Minimum of 5 years of experience in insurance claims processing, analysis, or adjustment.
- In-depth knowledge of various insurance lines (e.g., property, casualty, health, auto).
- Proven ability to analyze complex claim information and make sound judgments.
- Strong understanding of insurance regulations and compliance requirements.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in claims management software and Microsoft Office Suite.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and manage a caseload effectively in a remote environment.
- Professional certifications (e.g., ACII, CIP) are a plus.
This role, supporting operations near **Meru, Meru, KE**, operates on a remote basis. If you are a seasoned insurance professional with a passion for excellence in claims management, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Insurance Claims Adjuster - Remote Operations
Posted 14 days ago
Job Viewed
Job Description
Our client, a reputable insurance company, is seeking a diligent and experienced Insurance Claims Adjuster to join their growing remote operations team. This is a fully remote position responsible for investigating, evaluating, and settling insurance claims efficiently and fairly. You will manage a caseload of claims from initial contact through to resolution, ensuring adherence to policy terms, legal requirements, and company procedures. Your duties will include interviewing claimants and witnesses, gathering evidence, assessing damage or loss, determining coverage, and negotiating settlements. The ideal candidate will possess strong investigative, analytical, and problem-solving skills. Excellent communication and interpersonal abilities are crucial for interacting with policyholders, contractors, and legal representatives. Experience with claims management software and a thorough understanding of insurance policies and claims processes are required. You must be able to work independently, manage your time effectively, and maintain accurate documentation. A commitment to providing exceptional customer service is essential. If you are a detail-oriented, organized, and ethical professional looking for a flexible and rewarding remote career in the insurance sector, we encourage you to apply. You will be a key part of ensuring our client provides timely and accurate claims resolution. Although the role is conceptually situated in **Garissa, Garissa, KE**, this is a fully remote position, allowing you to work from anywhere.
This advertiser has chosen not to accept applicants from your region.
4
Senior Insurance Claims Adjuster - Remote Operations
Posted 14 days ago
Job Viewed
Job Description
Our client, a leading insurance provider committed to exceptional service, is looking for a highly experienced Senior Insurance Claims Adjuster to join their fully remote team. This critical role involves managing complex insurance claims from initial report through to settlement, ensuring fairness, accuracy, and efficiency. You will be responsible for investigating claims, evaluating damages, negotiating settlements, and providing expert guidance to policyholders, all while operating remotely from your home office. The ideal candidate will possess a deep understanding of insurance policies, strong analytical skills, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Investigate, evaluate, and manage a caseload of complex insurance claims (e.g., property, casualty, auto) from inception to closure.
- Conduct thorough claim investigations, including interviewing claimants and witnesses, reviewing police reports, and inspecting damaged property.
- Interpret insurance policies to determine coverage and liability.
- Estimate repair costs and assess damages using industry-standard software and resources.
- Negotiate settlements with policyholders and legal representatives in a fair and timely manner.
- Prepare detailed reports documenting claim investigations, findings, and settlement recommendations.
- Maintain accurate and organized claim files, ensuring all documentation is complete and up-to-date.
- Ensure compliance with all relevant insurance regulations and company policies.
- Provide exceptional customer service to policyholders throughout the claims process, offering clear explanations and support.
- Identify potential fraudulent claims and escalate for further investigation as needed.
- Stay current with industry trends, legal developments, and best practices in claims adjusting.
- Collaborate with underwriters, legal counsel, and other departments as required.
Qualifications and Skills:
- A Bachelor's degree in Business Administration, Finance, Law, or a related field.
- A minimum of 5 years of experience as a Claims Adjuster, with a strong focus on complex claims.
- Current and valid adjuster's license in relevant jurisdictions (if applicable).
- In-depth knowledge of various insurance lines, policy wordings, and claims procedures.
- Proven ability to analyze information, make sound judgments, and negotiate effectively.
- Excellent written and verbal communication skills, with strong report-writing capabilities.
- Proficiency in claims management software and standard office applications.
- Strong organizational and time management skills, with the ability to manage a high volume of claims efficiently.
- Demonstrated ability to work independently and proactively in a remote setting.
- High level of integrity and professionalism.
- Familiarity with the **Meru, Meru, KE** insurance market is a plus, but not required for this remote position.
This advertiser has chosen not to accept applicants from your region.
5
General Insurance Executive
Posted today
Job Viewed
Job Description
We're Hiring
Universal Marketing Insurance Agencies Ltd. is looking for a
General Insurance Executive
to join our growing team.
Company Description
Welcome to Universal Marketing Insurance Agencies Ltd., your trusted partner for comprehensive insurance solutions in Kenya. Our experienced professionals provide personalized service and tailored insurance products to meet our clients' unique needs. We offer a diverse portfolio including life, health, and property insurance, ensuring comprehensive protection at competitive rates. Our commitment to customer satisfaction, trust, integrity, and transparency sets us apart. Join us in safeguarding what matters most to you.
Role Description
This is a full-time on-site role located in Westlands, Nairobi County, Kenya. The Executive will manage client services and customer interactions, ensuring client satisfaction by addressing inquiries and resolving issues. Responsibilities include handling general insurance claims, guiding clients through the insurance process, and liaising with providers and finance teams. The role requires maintaining accurate records, assisting clients with policy changes, and providing exceptional service.
What We're Looking For:
Background in insurance — through education or experience
Certificate of Proficiency (COP) is an added advantage
Proactive, confident, and eloquent communicator
Strong sales acumen and a genuine commitment to client satisfaction
Uncompromising excellence in customer service
Other Qualifications
- Client Services, Customer Service, and Customer Satisfaction skills
- Strong Communication skills
- Business Development Skills
- Excellent organizational and time management skills
- Proficiency in using insurance management software or any other CRM system
- Ability to work independently and as part of a team
- Experience in the insurance industry is a plus
Key Responsibilities:
- Handle general insurance client inquiries and onboarding
- Liaise with underwriters and follow up on quotations, benefits, and claims
- Support scheme administration and ensure accurate member data management
- Educate clients on benefits and policy terms
- Contribute to team sales targets and cross-sell across departments
This role requires someone who doesn't wait to be told what to do — you
take initiative
,
own your work
, and understand that in our world,
every client touchpoint matters
.
Think you're a great fit?
Send your CV and a brief cover letter to by 3rd
Oct 2025
.
Let's build something great together.
UMIA #WeAreHiring #MedicalInsurance #InsuranceJobs #CustomerServiceExcellence #SalesOpportunity #JoinOurTeam
This advertiser has chosen not to accept applicants from your region.
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6
Senior Underwriter - General Insurance
Posted 6 days ago
Job Viewed
Job Description
Our client, a reputable insurance provider, is seeking an experienced Senior Underwriter to join their fully remote underwriting department. This role is crucial for assessing risk, determining policy terms, and pricing insurance products accurately across various lines of general insurance. The ideal candidate will possess a strong analytical mindset, a deep understanding of insurance principles and regulations, and the ability to make sound underwriting decisions independently within a remote framework.
Responsibilities:
Responsibilities:
- Evaluate insurance applications and assess risks associated with potential policyholders.
- Determine appropriate policy terms, conditions, coverage limits, and premiums in accordance with underwriting guidelines.
- Analyze financial statements, loss history, and other relevant data to make informed underwriting decisions.
- Develop and maintain strong relationships with brokers and agents, providing expert guidance on underwriting matters.
- Monitor market trends and regulatory changes affecting the insurance industry.
- Contribute to the development and refinement of underwriting policies and procedures.
- Identify opportunities for process improvements and efficiency gains within the underwriting function.
- Collaborate with claims and actuarial departments to ensure consistent risk assessment and pricing strategies.
- Provide training and mentorship to junior underwriters.
- Ensure compliance with all relevant legal and regulatory requirements.
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in underwriting, preferably with a focus on general insurance (e.g., property, casualty, liability).
- Strong understanding of insurance contracts, risk management principles, and underwriting best practices.
- Excellent analytical, critical thinking, and problem-solving skills.
- Proficiency in using underwriting software and data analysis tools.
- Knowledge of relevant insurance regulations and compliance requirements.
- Strong negotiation and communication skills, with the ability to build rapport remotely.
- Demonstrated ability to manage a high volume of work and prioritize effectively.
- Professional designations such as ACII, CPCU, or equivalent are highly desirable.
- Ability to work independently and as part of a distributed team in a remote setting.
This advertiser has chosen not to accept applicants from your region.
7
Remote Actuarial Analyst (General Insurance)
Posted 24 days ago
Job Viewed
Job Description
Our client, a dynamic insurance provider, is actively seeking an accomplished Remote Actuarial Analyst to join their growing team. This position is fully remote, offering the flexibility to work from any location while contributing to critical actuarial functions within the general insurance sector. You will be responsible for developing and validating pricing models, assessing risk, and forecasting financial outcomes. This role requires a strong foundation in actuarial science, excellent analytical and quantitative skills, and proficiency in relevant software. The ideal candidate will possess a keen eye for detail, a commitment to accuracy, and the ability to communicate complex actuarial concepts effectively.
Responsibilities:
Responsibilities:
- Develop, implement, and maintain pricing models for various general insurance products.
- Analyze historical claims data to assess trends, identify patterns, and forecast future loss costs.
- Perform reserving analyses to ensure adequate financial provisions for outstanding claims.
- Conduct profitability studies and provide insights into product performance.
- Support the development and implementation of risk management strategies.
- Collaborate with underwriting, claims, and product development teams to provide actuarial support and guidance.
- Assist in the preparation of regulatory filings and reporting requirements.
- Utilize actuarial software and programming languages (e.g., R, Python, SQL, SAS) for data analysis and modeling.
- Stay updated on industry best practices, regulatory changes, and emerging actuarial techniques.
- Mentor junior actuarial staff and contribute to the overall development of the actuarial function.
- Bachelor's degree in Actuarial Science, Mathematics, Statistics, or a related quantitative field.
- Minimum of 3 years of actuarial experience, with a focus on general insurance.
- Progress towards actuarial certifications (e.g., ACAS, FCAS, FIA) is highly desirable.
- Proficiency in actuarial modeling software and programming languages such as R, Python, SQL, or SAS.
- Strong understanding of insurance principles, product lines, and regulatory requirements.
- Excellent analytical, problem-solving, and quantitative skills.
- Ability to interpret complex data and translate it into actionable insights.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to work independently and manage projects effectively in a remote environment.
- High level of accuracy and attention to detail.
This advertiser has chosen not to accept applicants from your region.
8
Senior Marine and General Insurance Underwriter
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and adept Senior Marine and General Insurance Underwriter to join their fully remote team. This crucial role involves assessing and accepting risks for a diverse portfolio of marine and general insurance policies, ensuring the profitability and sustainability of the business. The ideal candidate will possess deep expertise in marine insurance products, including hull, cargo, and liability, alongside a strong understanding of various general insurance lines such as property, casualty, and motor. You will analyze complex risk factors, determine appropriate coverage terms and premiums, and manage relationships with brokers and agents. This position demands sharp analytical skills, sound judgment, and the ability to make informed underwriting decisions in a remote environment.
Responsibilities:
Responsibilities:
- Evaluate, price, and underwrite marine and general insurance risks in accordance with company guidelines and risk appetite.
- Analyze policy applications, inspect risk details, and gather necessary information to make informed underwriting decisions.
- Determine appropriate terms, conditions, and premiums for new and renewal business to ensure profitability.
- Manage a portfolio of risks, proactively identifying and mitigating potential exposures.
- Develop and maintain strong relationships with brokers, agents, and clients.
- Provide technical guidance and support to junior underwriters and support staff.
- Stay current with market trends, regulatory changes, and advancements in marine and general insurance.
- Collaborate with claims departments to understand loss trends and their impact on underwriting.
- Assist in the development of new insurance products and underwriting guidelines.
- Participate in audits and reviews to ensure compliance with underwriting standards.
- Contribute to the overall strategy and success of the underwriting team.
- Effectively communicate underwriting decisions and rationale to internal and external stakeholders.
- Proven experience as an Underwriter, with a specialization in marine and general insurance.
- In-depth knowledge of marine insurance principles (hull, cargo, P&I, etc.) and general insurance lines.
- Strong analytical and quantitative skills with the ability to assess complex risks accurately.
- Excellent understanding of insurance contracts, legal requirements, and market practices.
- Proficiency in underwriting software and data analysis tools.
- Exceptional negotiation and communication skills.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Relevant professional certifications (e.g., ACII, AIIK) are highly desirable.
- A bachelor's degree in Finance, Business Administration, Risk Management, or a related field is preferred.
- High level of integrity and professional ethics.
This advertiser has chosen not to accept applicants from your region.
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