920 Senior Automotive Technical Specialist Remote jobs in Kenya
Senior Customer Support Specialist - Technical Product Expertise
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly skilled Senior Customer Support Specialist to provide exceptional technical support and product expertise. This is a critical, fully remote role where you will be the frontline advocate for customer success, resolving complex technical issues and ensuring a superior user experience. We operate as a remote-first organization, providing our team with the tools, training, and autonomy to excel from anywhere, fostering a collaborative and supportive virtual work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and technical issues via multiple channels (email, chat, phone, ticketing system) with efficiency and professionalism.
- Diagnose and resolve complex technical problems related to our software products, demonstrating in-depth product knowledge.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management), providing detailed documentation.
- Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, tutorials, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product and engineering teams for product improvement.
- Train and mentor junior support specialists, sharing best practices and product insights.
- Proactively identify opportunities to enhance the customer support experience and improve processes.
- Collaborate with other departments to ensure a unified and positive customer journey.
- Maintain high customer satisfaction ratings and ensure timely resolution of all support requests.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or a similar client-facing role, preferably in a SaaS environment.
- Proven expertise in troubleshooting complex software issues and providing technical guidance.
- Excellent understanding of common IT concepts and troubleshooting methodologies.
- Exceptional communication, active listening, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical abilities.
- Demonstrated ability to manage a high volume of inquiries and prioritize tasks effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a remote team, demonstrating initiative and proactivity.
- Experience in mentoring or training team members is highly desirable.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Technical Specialist - Remote
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading innovator in automotive technology solutions, is looking for a highly skilled and motivated Automotive Technical Specialist to join their fully remote engineering and support team. This role involves providing expert technical assistance, troubleshooting complex issues, and contributing to product development through remote collaboration. You will be a key resource for customers and internal teams, ensuring the optimal performance of our client's automotive products.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support and diagnostic assistance for automotive systems and components.
- Troubleshoot and resolve complex technical issues reported by customers or field technicians.
- Develop and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Analyze product performance data and identify areas for improvement.
- Collaborate with the R&D and engineering teams to provide feedback on product design and functionality.
- Conduct remote training sessions for customers and internal staff on product usage and maintenance.
- Stay up-to-date with the latest advancements in automotive technology and industry best practices.
- Participate in product testing and validation processes.
- Manage technical inquiries via various communication channels, ensuring timely and accurate responses.
- Contribute to the development of knowledge bases and support resources.
Qualifications:
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related technical field.
- Extensive experience (5+ years) in the automotive industry, with a strong understanding of vehicle systems and diagnostics.
- Proven ability to troubleshoot and resolve complex technical problems.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using diagnostic tools and automotive software.
- Experience with remote work environments and virtual collaboration tools.
- Strong technical writing skills for documentation and training materials.
- Ability to work independently and manage priorities effectively in a remote setting.
- Certifications from automotive manufacturers or industry bodies are highly desirable.
- Must be able to effectively perform duties remotely, from a location in or near Embu, Kenya , with a stable internet connection and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
1
Senior Corporate Counsel - Remote Legal Expertise
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Corporate Counsel to join their fully remote legal department. This position is instrumental in providing comprehensive legal advice and support to the organization across a wide range of corporate matters. As a remote-first company, we offer the flexibility to practice law from anywhere while contributing to our legal strategy. The Senior Corporate Counsel will be responsible for drafting and reviewing contracts, advising on regulatory compliance, managing litigation, and supporting corporate governance initiatives. This role requires a Juris Doctor (JD) degree, admission to the bar in good standing, and significant experience in corporate law.
Key Responsibilities:
The ideal candidate will have a minimum of 8 years of post-qualification experience in corporate law, preferably with experience in a corporate legal department or a reputable law firm. Strong analytical, negotiation, and communication skills are essential. The ability to work independently, manage multiple complex matters simultaneously, and thrive in a remote work environment is paramount. This is an exceptional opportunity to leverage your legal expertise and contribute significantly to the success of a forward-thinking organization. The legal framework supports the operational context of **Embu, Embu, KE**, but the role is fully remote.
Key Responsibilities:
- Provide expert legal counsel on a broad spectrum of corporate law matters, including commercial contracts, intellectual property, employment law, and regulatory compliance.
- Draft, review, and negotiate various legal agreements and transactional documents.
- Advise senior management and business units on legal risks and mitigation strategies.
- Manage and oversee litigation, dispute resolution, and external counsel.
- Ensure compliance with all applicable laws, regulations, and corporate policies.
- Support corporate governance activities, including board meetings and filings.
- Conduct legal research and provide clear, concise legal opinions.
- Develop and implement internal policies and procedures to minimize legal exposure.
- Collaborate effectively with internal stakeholders and external legal professionals.
- Stay abreast of changes in relevant laws and regulations.
The ideal candidate will have a minimum of 8 years of post-qualification experience in corporate law, preferably with experience in a corporate legal department or a reputable law firm. Strong analytical, negotiation, and communication skills are essential. The ability to work independently, manage multiple complex matters simultaneously, and thrive in a remote work environment is paramount. This is an exceptional opportunity to leverage your legal expertise and contribute significantly to the success of a forward-thinking organization. The legal framework supports the operational context of **Embu, Embu, KE**, but the role is fully remote.
This advertiser has chosen not to accept applicants from your region.
2
Senior Automotive Technical Specialist - Remote
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and knowledgeable Senior Automotive Technical Specialist to provide expert support and guidance on a fully remote basis. This role requires a deep understanding of automotive technologies, diagnostics, and repair procedures across a wide range of vehicle makes and models. The ideal candidate will be responsible for troubleshooting complex technical issues, developing repair strategies, and providing technical assistance to service centers and technicians. You will serve as a subject matter expert, offering insights and solutions to enhance service quality and customer satisfaction. Key responsibilities include staying abreast of the latest automotive advancements, analyzing technical data, and contributing to the development of technical documentation and training materials. The Senior Automotive Technical Specialist will also play a role in evaluating new automotive technologies and providing recommendations for product development and service improvements. This fully remote position demands excellent analytical and problem-solving skills, combined with strong communication abilities to effectively convey technical information. The ability to interpret diagnostic codes, schematics, and technical service bulletins is crucial. You will collaborate closely with engineering, product, and service teams to address technical challenges and improve vehicle performance and reliability. This role offers a unique opportunity for an automotive expert to leverage their skills and knowledge in a remote environment, contributing to the innovation and quality of automotive solutions. We are seeking a proactive individual who is passionate about automotive technology and committed to delivering high-quality technical support. The successful candidate will demonstrate a strong aptitude for continuous learning and a commitment to staying at the forefront of the automotive industry. This position provides autonomy and the chance to make a significant impact on technical standards and customer experience. The ability to effectively communicate complex technical information to diverse audiences will be essential. We are looking for a driven professional who can provide valuable insights and drive technical excellence remotely.
This advertiser has chosen not to accept applicants from your region.
3
Senior Mechanical Engineer - Design and Analysis (Remote)
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Mechanical Engineer with expertise in design and analysis to join their remote engineering team. This role involves leading the conceptualization, design, and validation of mechanical systems and components for innovative projects. The ideal candidate will possess a strong theoretical foundation in mechanical engineering principles, proficiency in CAD and FEA software, and a track record of successful product development.
Responsibilities:
Responsibilities:
- Lead the design and development of mechanical systems, components, and assemblies from concept to production.
- Perform detailed mechanical analysis, including stress, thermal, and vibration analysis using FEA software.
- Create 3D CAD models and detailed engineering drawings using industry-standard software (e.g., SolidWorks, AutoCAD, CATIA).
- Develop technical specifications, design documentation, and test procedures.
- Collaborate with cross-functional teams, including electrical engineers, software developers, and manufacturing specialists.
- Conduct design reviews and provide technical guidance to junior engineers.
- Oversee prototyping, testing, and validation of mechanical designs.
- Troubleshoot and resolve design-related issues throughout the product lifecycle.
- Research and recommend new materials, technologies, and manufacturing processes.
- Ensure designs comply with relevant industry standards, regulations, and safety requirements.
- Manage project timelines and deliverables for assigned design tasks.
- Contribute to the continuous improvement of design processes and tools.
- Prepare technical reports and present findings to stakeholders.
- Maintain a deep understanding of mechanical engineering principles and best practices.
- Mentor and guide less experienced engineers and designers.
- Bachelor's or Master's degree in Mechanical Engineering or a related field.
- Minimum of 7 years of progressive experience in mechanical design and analysis.
- Proven expertise in CAD software (e.g., SolidWorks, Inventor, CATIA) for 3D modeling and drafting.
- Strong proficiency in FEA software (e.g., ANSYS, COMSOL, ABAQUS) for structural, thermal, and dynamic analysis.
- In-depth knowledge of mechanical engineering fundamentals, including thermodynamics, fluid mechanics, and solid mechanics.
- Experience with various manufacturing processes (e.g., machining, injection molding, additive manufacturing).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, essential for remote collaboration.
- Ability to manage multiple projects and meet deadlines effectively.
- Experience in a specific industry (e.g., aerospace, automotive, consumer electronics) is a plus.
- Proficiency with simulation tools and data analysis software.
- A commitment to design for manufacturability and reliability.
- Familiarity with project management methodologies.
- Ability to work independently and take initiative.
This advertiser has chosen not to accept applicants from your region.
4
Senior Mechanical Engineer - Design & Analysis (Remote)
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and innovative Senior Mechanical Engineer specializing in Design and Analysis to join their dynamic team on a fully remote basis. This role requires a professional with a deep understanding of mechanical systems, advanced design techniques, and rigorous analytical methods. You will be responsible for conceptualizing, designing, and analyzing complex mechanical components and systems, ensuring they meet performance, safety, and efficiency requirements. The ideal candidate possesses strong expertise in CAD/CAE software, a solid grasp of thermodynamics, fluid mechanics, and material science, and the ability to collaborate effectively with cross-functional teams in a virtual environment. This position offers the opportunity to contribute to cutting-edge projects from the comfort of your home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead the design and development of mechanical components, assemblies, and systems.
- Perform detailed engineering analysis using Finite Element Analysis (FEA), Computational Fluid Dynamics (CFD), and other simulation tools.
- Create and maintain 3D CAD models and detailed 2D manufacturing drawings.
- Select appropriate materials and manufacturing processes based on design requirements and cost considerations.
- Develop and execute test plans to validate designs and ensure performance specifications are met.
- Collaborate with manufacturing, product development, and quality assurance teams to ensure design intent is realized.
- Troubleshoot and resolve design-related issues during product development and production phases.
- Research and recommend new technologies and design methodologies to improve product performance and efficiency.
- Mentor and guide junior engineers, fostering technical growth and development.
- Ensure designs comply with relevant industry standards, codes, and safety regulations.
- Prepare technical documentation, reports, and presentations for internal and external stakeholders.
- Manage project timelines and deliverables for assigned design and analysis tasks.
- Contribute to the continuous improvement of engineering processes and tools.
- Stay abreast of the latest advancements in mechanical engineering principles and technologies.
Qualifications:
- Bachelor's degree in Mechanical Engineering or a related field. Master's degree is highly preferred.
- A minimum of 7 years of professional experience in mechanical design and analysis.
- Proficiency in CAD software (e.g., SolidWorks, AutoCAD, CATIA) and CAE/FEA/CFD software (e.g., ANSYS, COMSOL, Abaqus).
- Strong theoretical and practical knowledge of thermodynamics, fluid mechanics, heat transfer, and solid mechanics.
- Experience with material selection, manufacturing processes, and stress analysis.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently, manage projects, and meet deadlines effectively in a remote setting.
- Team-oriented with the ability to collaborate effectively with virtual teams.
- Experience with product lifecycle management (PLM) software is a plus.
- Professional Engineer (PE) license is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Senior Automotive Technical Specialist - Remote Diagnostics & Support
Posted 22 days ago
Job Viewed
Job Description
Our client, a leading automotive technology provider, is seeking a highly experienced Senior Automotive Technical Specialist to join their fully remote support and diagnostics team. This role is crucial for providing expert technical assistance, remote troubleshooting, and in-depth diagnostics for a wide range of vehicles and automotive systems. As a remote-first company, we are building a global network of experts who can offer unparalleled support.
The ideal candidate will possess a comprehensive understanding of automotive mechanics, electrical systems, and advanced diagnostic tools. You will be responsible for analyzing complex technical issues reported by customers and field technicians, guiding them through diagnostic procedures, and recommending effective repair solutions. This position requires strong problem-solving skills, excellent communication abilities, and the capacity to interpret technical data and schematics. You will also contribute to knowledge base development and training materials for junior technicians. The ability to diagnose and resolve intricate automotive problems remotely is paramount. Our client is at the forefront of automotive innovation, and your remote expertise will be vital in ensuring the reliability and performance of vehicles equipped with their technology. The challenge lies in solving complex issues without direct physical access.
Key Responsibilities:
The ideal candidate will possess a comprehensive understanding of automotive mechanics, electrical systems, and advanced diagnostic tools. You will be responsible for analyzing complex technical issues reported by customers and field technicians, guiding them through diagnostic procedures, and recommending effective repair solutions. This position requires strong problem-solving skills, excellent communication abilities, and the capacity to interpret technical data and schematics. You will also contribute to knowledge base development and training materials for junior technicians. The ability to diagnose and resolve intricate automotive problems remotely is paramount. Our client is at the forefront of automotive innovation, and your remote expertise will be vital in ensuring the reliability and performance of vehicles equipped with their technology. The challenge lies in solving complex issues without direct physical access.
Key Responsibilities:
- Provide expert remote technical support and diagnostics for automotive systems and components.
- Analyze complex vehicle issues reported by customers and dealership technicians.
- Guide users through diagnostic procedures using specialized software and tools.
- Interpret diagnostic trouble codes (DTCs) and vehicle data logs.
- Recommend appropriate repair strategies and solutions based on diagnostic findings.
- Develop and update technical documentation, repair manuals, and knowledge base articles.
- Assist in training junior technical support staff and field technicians (virtually).
- Collaborate with engineering and product development teams to identify and resolve recurring technical issues.
- Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
- Document all diagnostic processes, findings, and resolutions accurately.
- Advise on warranty claims and parts replacement based on diagnostic outcomes.
- Contribute to the improvement of diagnostic software and hardware functionalities.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
- Participate in virtual team meetings and knowledge-sharing sessions.
- Advanced technical certification in Automotive Technology (e.g., ASE Master Certified) or a relevant Engineering degree.
- Minimum of 8 years of progressive experience in automotive diagnostics, repair, and technical support.
- In-depth knowledge of automotive electrical systems, engine management, powertrain, and vehicle networking protocols (e.g., CAN bus).
- Proficiency with advanced automotive diagnostic scan tools and software (e.g., OEM-specific tools, third-party diagnostic platforms).
- Strong analytical and problem-solving skills with a methodical approach to diagnostics.
- Excellent verbal and written communication skills, essential for remote technical guidance.
- Ability to interpret technical diagrams, schematics, and service bulletins.
- Experience in creating technical documentation or training materials is a significant plus.
- Ability to work independently and manage a high volume of complex technical inquiries in a remote environment.
- Familiarity with various automotive makes and models is highly desirable.
- Passion for automotive technology and a commitment to continuous learning.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior automotive technical specialist remote Jobs in Kenya !
6
Remote Customer Success Advocate - Technical Support
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Remote HVAC Technician - Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
This advertiser has chosen not to accept applicants from your region.
8
Remote Lead HVAC Systems Technician - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
This advertiser has chosen not to accept applicants from your region.
9