2,154 Salon Manager jobs in Kenya
Lead Nail Technician & Salon Operations Manager
Posted 13 days ago
Job Viewed
Job Description
We are seeking a highly skilled and motivated Lead Nail Technician & Salon Operations Manager to oversee our remote beauty services division. This is a fully remote position, allowing you to manage operations and guide a team from anywhere. As a remote-first beauty enterprise, we leverage digital platforms for client consultations, service delivery coordination, and team management. You will be responsible for delivering exceptional nail care services, managing salon operations, leading a team of technicians, and ensuring client satisfaction. Your role will involve providing a wide range of nail treatments, maintaining high standards of hygiene and presentation, and contributing to the growth and success of our virtual salon.
Key Responsibilities:
The ideal candidate will possess a professional nail technician certification and a minimum of 5 years of experience as a practicing nail technician, with at least 2 years in a supervisory or management role. Strong knowledge of nail anatomy, various nail enhancement products, and application techniques is essential. Excellent customer service, communication, and interpersonal skills are required for effective remote client and team interaction. Proficiency in using salon management software, scheduling platforms, and virtual communication tools is a must. You should be highly organized, detail-oriented, and possess strong leadership qualities. A passion for beauty and a commitment to excellence are paramount. Experience in managing remote teams and operations within the beauty industry is a significant advantage. Join our innovative and growing team, setting the standard for remote beauty experiences. This role is based remotely, overseeing services nationwide.
Key Responsibilities:
- Performing a comprehensive range of professional nail services, including manicures, pedicures, artificial nail application, and intricate nail art.
- Managing daily salon operations, including appointment scheduling, inventory management, and quality control.
- Leading, training, and motivating a team of remote nail technicians, ensuring adherence to service standards.
- Conducting virtual client consultations to understand their needs and recommend appropriate services and products.
- Maintaining impeccable standards of sanitation and sterilization in accordance with health and safety regulations.
- Promoting and selling retail nail care products and services to clients.
- Resolving client issues and ensuring a high level of customer satisfaction.
- Staying up-to-date with the latest trends, techniques, and products in the nail care industry.
- Contributing to marketing efforts and online presence for the salon.
- Assisting in the development and implementation of new service offerings.
The ideal candidate will possess a professional nail technician certification and a minimum of 5 years of experience as a practicing nail technician, with at least 2 years in a supervisory or management role. Strong knowledge of nail anatomy, various nail enhancement products, and application techniques is essential. Excellent customer service, communication, and interpersonal skills are required for effective remote client and team interaction. Proficiency in using salon management software, scheduling platforms, and virtual communication tools is a must. You should be highly organized, detail-oriented, and possess strong leadership qualities. A passion for beauty and a commitment to excellence are paramount. Experience in managing remote teams and operations within the beauty industry is a significant advantage. Join our innovative and growing team, setting the standard for remote beauty experiences. This role is based remotely, overseeing services nationwide.
This advertiser has chosen not to accept applicants from your region.
0
Senior Cosmetologist & Salon Operations Manager
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and highly skilled Senior Cosmetologist with proven leadership experience to manage salon operations remotely. This unique opportunity allows you to leverage your expertise in beauty services and management from a remote location. You will be responsible for overseeing all aspects of salon operations, ensuring exceptional client experiences, managing staff, and driving business growth through innovative service offerings and marketing initiatives. Key responsibilities include providing a full range of cosmetology services (hair styling, cutting, coloring, treatments, potentially nail care and makeup), maintaining high standards of hygiene and salon presentation, and managing inventory and supplies. You will lead and motivate a team of stylists and beauty professionals, conduct performance reviews, and facilitate ongoing training to enhance skills and service quality. Developing and implementing marketing strategies to attract and retain clients, managing the appointment schedule, and handling client inquiries and complaints will be crucial. The ideal candidate will have a Cosmetology license and a minimum of 5 years of experience in the beauty industry, with at least 2 years in a supervisory or management role. A strong portfolio showcasing advanced technical skills and a keen eye for style and trends is essential. Excellent communication, interpersonal, and customer service skills are paramount for this remote role, enabling effective client and team engagement. Business acumen, financial management skills (budgeting, P&L understanding), and experience with salon management software are highly desirable. You should be passionate about the beauty industry, possess a strong work ethic, and be adept at managing and inspiring a team in a remote operational structure.
This advertiser has chosen not to accept applicants from your region.
1
Senior Cosmetologist and Salon Manager
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Cosmetologist and Salon Manager to lead their esteemed beauty establishment. This is a fully remote position, focused on the management and strategic oversight of salon operations, client relations, and staff development from your dedicated home office. You will be responsible for overseeing all aspects of salon services, ensuring exceptional client experiences, managing inventory, scheduling appointments, and leading a team of talented beauty professionals. Key duties include providing expert cosmetology services (hair, makeup, nails, skincare), developing and implementing marketing strategies to attract and retain clients, managing salon finances, and ensuring adherence to hygiene and safety standards. The ideal candidate possesses advanced cosmetology certifications, extensive practical experience, and proven leadership and management capabilities. Exceptional customer service, communication, and interpersonal skills are paramount for building strong client relationships and fostering a positive team environment. Proficiency in salon management software and marketing tools is highly beneficial. This role demands a creative, organized, and self-motivated individual who can manage multiple priorities effectively and work independently while maintaining a high level of professionalism. Our client is dedicated to supporting its remote management team with the necessary tools and resources to excel. We are looking for an ambitious individual passionate about the beauty industry, committed to delivering excellence, and capable of driving the salon's success through exceptional service and strategic leadership. This is a rewarding opportunity to influence the growth and reputation of a premier beauty destination, all within the flexible structure of a remote management role.
This advertiser has chosen not to accept applicants from your region.
2
Senior Cosmetologist & Salon Manager
Posted 21 days ago
Job Viewed
Job Description
Our client, a premier wellness and beauty establishment, is seeking an experienced and visionary Senior Cosmetologist & Salon Manager to oversee their operations and client services. This is a fully remote leadership position, allowing you to manage and elevate the salon's offerings and team from anywhere. The ideal candidate will possess exceptional technical skills in cosmetology, combined with strong leadership, client relationship management, and business acumen.
As the Senior Cosmetologist & Salon Manager, you will be responsible for providing high-level cosmetology services, including advanced hair cutting, coloring, styling, skincare treatments, and makeup application, while also managing the day-to-day operations of the salon. You will lead and mentor a team of cosmetologists, ensuring they deliver outstanding client experiences and maintain the highest standards of service. Key responsibilities include performing a full range of advanced cosmetology services, developing and implementing service protocols to ensure quality and consistency, managing salon staff, including scheduling, training, performance reviews, and motivation, overseeing inventory management, ordering supplies, and maintaining vendor relationships, ensuring compliance with health, safety, and sanitation regulations, developing and executing marketing strategies to attract and retain clients, managing client bookings and ensuring exceptional customer service, handling client inquiries, complaints, and feedback professionally, monitoring salon performance metrics and implementing strategies for growth, and staying current with the latest beauty trends, techniques, and product innovations. A professional cosmetology certification or license is mandatory. A minimum of 7-10 years of experience as a practicing cosmetologist, with at least 3-5 years in a management or supervisory role within a salon or spa environment, is required. Proven expertise in a wide range of cosmetology services, including hair, skin, and makeup, is essential. Strong leadership, communication, interpersonal, and customer service skills are crucial. Experience with salon management software and point-of-sale (POS) systems is preferred. The ability to manage budgets, control costs, and drive revenue growth is highly desirable. This remote position demands an organized, proactive, and results-oriented individual who can inspire a team and deliver an unparalleled client experience. You will be key to maintaining and enhancing the salon's reputation for excellence and client satisfaction.
As the Senior Cosmetologist & Salon Manager, you will be responsible for providing high-level cosmetology services, including advanced hair cutting, coloring, styling, skincare treatments, and makeup application, while also managing the day-to-day operations of the salon. You will lead and mentor a team of cosmetologists, ensuring they deliver outstanding client experiences and maintain the highest standards of service. Key responsibilities include performing a full range of advanced cosmetology services, developing and implementing service protocols to ensure quality and consistency, managing salon staff, including scheduling, training, performance reviews, and motivation, overseeing inventory management, ordering supplies, and maintaining vendor relationships, ensuring compliance with health, safety, and sanitation regulations, developing and executing marketing strategies to attract and retain clients, managing client bookings and ensuring exceptional customer service, handling client inquiries, complaints, and feedback professionally, monitoring salon performance metrics and implementing strategies for growth, and staying current with the latest beauty trends, techniques, and product innovations. A professional cosmetology certification or license is mandatory. A minimum of 7-10 years of experience as a practicing cosmetologist, with at least 3-5 years in a management or supervisory role within a salon or spa environment, is required. Proven expertise in a wide range of cosmetology services, including hair, skin, and makeup, is essential. Strong leadership, communication, interpersonal, and customer service skills are crucial. Experience with salon management software and point-of-sale (POS) systems is preferred. The ability to manage budgets, control costs, and drive revenue growth is highly desirable. This remote position demands an organized, proactive, and results-oriented individual who can inspire a team and deliver an unparalleled client experience. You will be key to maintaining and enhancing the salon's reputation for excellence and client satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Lead Hair Stylist & Salon Manager
Posted 16 days ago
Job Viewed
Job Description
Our client, a high-end, contemporary salon renowned for its innovative styling and exceptional client care, is seeking a Lead Hair Stylist & Salon Manager to join their team in Meru. This role combines artistic talent with strong leadership and operational management skills. The ideal candidate will be a master stylist with a flair for creating cutting-edge looks, coupled with the ability to manage a team, oversee daily operations, and ensure an unparalleled client experience. This is a unique opportunity to shape the creative direction of the salon and foster a positive, productive work environment.
Responsibilities:
Responsibilities:
- Provide expert hair styling services, including cuts, coloring, treatments, and advanced styling techniques, catering to a diverse clientele.
- Lead and mentor a team of talented hair stylists, fostering a collaborative and motivating atmosphere.
- Oversee daily salon operations, including appointment scheduling, client flow, and inventory management.
- Ensure adherence to the highest standards of hygiene, sanitation, and safety protocols.
- Manage salon finances, including budgeting, cash handling, and payroll processing.
- Develop and implement marketing strategies to attract new clients and retain existing ones.
- Handle client consultations, complaints, and feedback professionally and efficiently.
- Stay current with the latest hair trends, techniques, and product knowledge through continuous education and training.
- Conduct performance reviews and provide ongoing coaching to salon staff.
- Manage supplier relationships and ensure optimal stock levels of salon products and supplies.
- Contribute to the overall brand image and client satisfaction by delivering exceptional service.
- Maintain the salon's aesthetic appeal and create a welcoming environment for clients and staff.
- Implement and monitor service quality control measures.
- Promote retail sales of salon products and services.
- Lead by example in professionalism, creativity, and client care.
- A recognized hairdressing qualification and significant experience as a senior stylist.
- Proven experience in a salon management or supervisory role.
- Exceptional creative and technical hairdressing skills across various services.
- Strong leadership, team management, and motivational abilities.
- Excellent customer service and communication skills, with the ability to build rapport with clients and staff.
- Proficiency in salon management software and basic financial management.
- A strong understanding of salon operations, health, and safety regulations.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A passion for the beauty industry and a commitment to continuous learning and professional development.
- Creative vision and a keen eye for detail.
- Experience with marketing and client retention strategies.
- Ability to work flexible hours, including weekends.
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Our client, a high-end salon and spa establishment, is seeking a passionate and experienced Senior Salon & Spa Manager to lead its operations and client experience. This is a fully remote role, ideal for an individual who can manage and enhance the business's strategic direction, client services, and staff development from a distance, focusing on operational excellence and growth initiatives. You will be responsible for ensuring exceptional client satisfaction, managing staff performance, overseeing service quality, and implementing strategies to drive revenue and profitability. This role demands strong leadership, excellent interpersonal skills, and a deep understanding of the beauty and wellness industry. You will work closely with service providers, administrative staff, and marketing teams to create a cohesive and high-performing environment. Key responsibilities include staff recruitment, training, and retention; inventory management of retail products and supplies; managing appointment scheduling and client flow; and ensuring adherence to hygiene and safety standards. The ideal candidate will have a proven track record in salon or spa management, with a strong business acumen and a flair for customer service. A passion for beauty, wellness, and delivering outstanding client experiences is essential. This is a fantastic opportunity to make a significant impact on the success and reputation of a premier beauty establishment. Your ability to strategize for remote oversight, coach teams effectively, and maintain exceptional service standards will be key to driving success in this dynamic role. The focus will be on strategic management, operational efficiency, and elevating the client journey.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of salon and spa operations to ensure seamless client experiences.
- Lead, train, and motivate a team of beauty therapists, stylists, and administrative staff.
- Develop and implement strategies to enhance client satisfaction and retention.
- Manage service quality, ensuring adherence to high professional standards.
- Oversee appointment scheduling, client flow, and service delivery processes.
- Manage inventory of professional supplies and retail products, including ordering and stock control.
- Implement and enforce all health, safety, and hygiene protocols.
- Manage operational budgets and drive revenue growth through service and retail sales.
- Handle client inquiries, feedback, and complaints effectively.
- Collaborate with marketing teams on promotional activities and service development.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field; specialized training in beauty therapy or cosmetology is a plus.
- Minimum of 5 years of experience in salon or spa management.
- Proven track record of successful team leadership and staff development.
- Strong understanding of beauty and wellness services and industry trends.
- Excellent customer service, communication, and interpersonal skills.
- Experience with salon/spa management software and POS systems.
- Proficiency in financial management and budget control.
- Ability to strategize and manage operations remotely, ensuring high service standards.
- Passion for the beauty and wellness industry.
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Representative
Posted today
Job Viewed
Job Description
We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative
Location:
Nakuru, Kenya
Company:
iClear Wellife Service Limited
About Us
At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.
Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.
As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.
Role Overview
The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.
If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.
Key Responsibilities
Serve as the first point of contact for customers with professionalism and warmth.
Promote and sell iClear water purification products to achieve set sales targets.
Build lasting customer relationships through follow-ups and after-sales support.
Handle customer inquiries, resolve issues promptly, and ensure satisfaction.
Support branch marketing activations and community engagement activities.
Maintain accurate sales and customer care records.
Work closely with technical and operations teams to ensure efficient service delivery.
Qualifications & Skills
Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.
1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities.
Self-motivated, proactive, and target-driven.
Fluent in English and Kiswahili.
What We Offer
Competitive base salary plus performance-based incentives.
Training and mentorship during branch setup and operations.
Career growth opportunities in a fast-growing company.
A collaborative and supportive work culture.
Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses
How to Apply:
Send your CV and a short cover letter to
Use the subject line: "CC Representative – Nakuru Branch"
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Salon manager Jobs in Kenya !
6
Job Description
About Influx:
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.
Learn more about us.
Essential Duties:
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
- Liaison with other departments to resolve customer issues
- Communicate effectively and with a positive tone with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
- Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
- Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
- Deliver on your promises and obligations to drive an exceptional customer experience
Minimum requirements:
- At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
- Excellent written and verbal English communication skills, English Language must be clear, with no native accent
- Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
- We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
- Empathetic and displays the necessary soft skills required for customer support
- Ability to take ownership of the situations
- Able to work in a fast-paced environment
- Ability to multitask and not get frustrated
- Track record of achieving KPIs and delivering strong CSAT scores
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with
If this sounds like you or someone you know, the application link is below Apply now
This advertiser has chosen not to accept applicants from your region.
7
Customer Care Representative
Posted today
Job Viewed
Job Description
Company Description
Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.
Role Description
This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.
Qualifications
- Strong Interpersonal Skills, Excellent Communication abilities
- Experience in Customer Service, Customer Support roles
- Proven track record in ensuring Customer Satisfaction
- Ability to handle customer inquiries and complaints efficiently
- Excellent problem-solving abilities and attention to detail
- Ability to work effectively in a team environment
- Prior experience in the fashion or e-commerce industry is a plus
- A diploma or equivalent / bachelor's degree is preferred
Send your CV to
Deadline: 24th October 2025
Subject: Customer Care Agent
Join a team that's redefining customer experience in Kenya's fashion e-commerce space.
This advertiser has chosen not to accept applicants from your region.
8
Customer Experience Representative
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Experience Representative to join their fully remote support team. This role is pivotal in delivering outstanding customer service and ensuring every customer interaction is positive and productive. As a remote-first organization, we provide the necessary tools and support for you to excel from your home office. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services. The ideal candidate has a natural ability to connect with people, exceptional listening skills, and a passion for helping others. This position requires meticulous attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment. You will utilize various communication channels, including phone, email, and live chat, to support our diverse customer base. Responsibilities include troubleshooting customer problems, guiding users through features, processing requests, and documenting all interactions accurately. We expect candidates to be proactive in identifying customer needs and contributing to the improvement of our service offerings. Being part of a remote team means you must be self-disciplined, proactive, and committed to maintaining high standards of service without direct supervision. We value individuals who are patient, resourceful, and possess a friendly demeanor. This is a fantastic opportunity for someone looking to build a career in customer support within a company that champions remote work and employee growth. Your contribution will directly impact customer loyalty and satisfaction. We encourage applications from individuals who thrive in an independent work setting and are eager to make a difference.
Responsibilities:
Responsibilities:
- Respond to customer inquiries promptly and professionally across multiple channels.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues with empathy and efficiency.
- Guide customers through troubleshooting steps and provide solutions.
- Document customer interactions, transactions, comments, and actions.
- Identify and escalate priority issues or recurring problems to the appropriate teams.
- Process orders, forms, applications, and requests as needed.
- Contribute to team goals by accomplishing related results as needed.
- Stay updated on product knowledge and company policies.
- Gather customer feedback to help improve service delivery.
- Previous experience in a customer service or contact center role.
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; some college experience is a plus.
- A dedicated home office space with reliable internet connectivity.
- Customer-focused attitude and ability to handle stressful situations calmly.
This advertiser has chosen not to accept applicants from your region.
9