Senior E-commerce Operations Manager - Remote
20100 Nyeri Town
KES3200000 Annually
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Job Description
Our client, a rapidly growing e-commerce enterprise within the Retail sector, is looking for an experienced and strategic Senior E-commerce Operations Manager to lead their operations from a fully remote position. This role is essential for optimizing online sales channels, ensuring seamless customer experiences, and driving operational efficiency. You will be at the forefront of managing all aspects of e-commerce logistics, order fulfillment, inventory management, and customer service operations, all within a remote-first framework.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and optimize all day-to-day e-commerce operations, including website management, order processing, and fulfillment.
- Develop and implement strategies to enhance the online customer journey, from browsing to post-purchase support.
- Manage inventory levels across all e-commerce platforms, ensuring accuracy and minimizing stockouts or overstock situations.
- Coordinate with third-party logistics (3PL) providers to ensure timely and cost-effective delivery of orders.
- Monitor website performance, user experience, and conversion rates, implementing improvements as needed.
- Develop and manage the e-commerce operational budget, identifying opportunities for cost savings.
- Implement and refine customer service protocols to ensure high levels of customer satisfaction.
- Analyze sales data, operational metrics, and customer feedback to identify trends and areas for improvement.
- Collaborate with marketing, product, and sales teams to align operational strategies with overall business objectives.
- Ensure compliance with all relevant e-commerce regulations and data privacy policies.
- Lead and mentor a remote team of e-commerce operations specialists.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
- Minimum of 7 years of experience in e-commerce operations, with at least 3 years in a managerial or leadership role.
- Proven track record of successfully managing and scaling e-commerce operations.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), WMS, and OMS.
- Strong understanding of online marketing, SEO, and conversion rate optimization.
- Experience with inventory management systems and supply chain logistics.
- Excellent analytical and problem-solving skills, with a data-driven approach.
- Strong leadership, communication, and project management skills, crucial for leading a remote team.
- Ability to work independently, manage complex projects, and adapt to a rapidly changing online retail environment.
- Proficiency in e-commerce analytics tools (e.g., Google Analytics).
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0
E-commerce Social Media Marketing Manager
10100 Nyeri Town
KES350000 Annually
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Our client is seeking a creative and data-driven E-commerce Social Media Marketing Manager to spearhead their online presence. This is a fully remote position, offering the flexibility to work from anywhere while driving impactful digital campaigns. You will be responsible for developing and executing comprehensive social media strategies across various platforms to enhance brand awareness, drive website traffic, and increase online sales. Key responsibilities include creating engaging content, managing social media advertising budgets, analyzing campaign performance, and identifying new growth opportunities. You will also monitor social media trends, community engagement, and competitor activities to ensure our client remains at the forefront of the digital landscape. This role requires a deep understanding of e-commerce best practices, social media algorithms, and audience segmentation. You will collaborate closely with the marketing, sales, and product development teams to ensure cohesive brand messaging and promotional efforts. The ideal candidate is a strategic thinker with a proven ability to translate business objectives into measurable social media outcomes. A strong portfolio showcasing successful social media campaigns, particularly in the e-commerce sector, is essential. You must be proficient in using social media management tools, analytics platforms, and content creation software. Exceptional communication and interpersonal skills are crucial for effective collaboration with remote teams and stakeholders. We are looking for an individual who is passionate about e-commerce and social media, possesses a keen eye for detail, and thrives in a fast-paced, results-oriented remote environment. This role offers a unique opportunity to shape the digital identity of a growing brand and directly contribute to its e-commerce success. We value initiative, creativity, and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Develop and implement a strategic social media plan to align with business goals.
- Create, curate, and manage published content (images, video, written) across all social media channels.
- Monitor, analyze, and report on social media performance using analytics tools.
- Manage and optimize paid social media advertising campaigns.
- Engage with the online community, respond to comments and DMs, and foster positive relationships.
- Stay up-to-date with the latest social media best practices, technologies, and trends.
- Collaborate with internal teams to ensure brand consistency and integrated marketing efforts.
- Proven work experience as a Social Media Manager or similar role, with a focus on e-commerce.
- Excellent copywriting, editing, and visual content creation skills.
- Demonstrable experience with social media analytics and advertising platforms.
- Strong understanding of SEO, keyword research, and website traffic metrics.
- Ability to work independently and manage time effectively in a remote setting.
- Bachelor's degree in Marketing, Communications, or a related field.
This advertiser has chosen not to accept applicants from your region.
1
E-commerce Marketing Manager
20111 Nyeri Town
KES130000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a creative and data-driven E-commerce Marketing Manager to lead their online growth strategies. This fully remote role is perfect for an individual passionate about digital marketing, social media engagement, and driving online sales. You will be responsible for developing and executing comprehensive e-commerce marketing plans across various digital channels, including SEO, SEM, email marketing, social media marketing, and affiliate marketing. Your key objectives will include increasing website traffic, optimizing conversion rates, and enhancing customer lifetime value. You will manage the company's online presence, ensuring brand consistency and engaging content across all platforms. Analyzing website performance, customer behavior, and market trends using analytics tools to derive actionable insights and guide marketing efforts is crucial. Developing and managing digital advertising campaigns, including budget allocation, campaign setup, and performance tracking, will be a core responsibility. Collaborating with the product and sales teams to ensure a seamless customer journey from discovery to purchase is vital. You will also be responsible for managing social media communities, fostering engagement, and implementing social media strategies to build brand loyalty and drive traffic to our e-commerce platforms. Staying up-to-date with the latest e-commerce trends, digital marketing technologies, and best practices will be essential for success. The ideal candidate will have a proven track record of successful e-commerce campaigns and a deep understanding of the online customer acquisition funnel. Strong analytical, communication, and project management skills are necessary. This is an exceptional opportunity to shape the digital footprint of our brand and drive significant online growth from a remote location. Join our vibrant, remote-first team and contribute to our success in the digital marketplace.
This advertiser has chosen not to accept applicants from your region.
2
Remote E-commerce Operations Manager
10100 Nyeri Town
KES75000 Annually
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Our client, a leading online retailer specializing in artisanal goods, is looking for a highly organized and proactive Remote E-commerce Operations Manager . This is a completely remote position, allowing you to manage operations from the comfort of your home. You will be instrumental in ensuring the smooth and efficient day-to-day running of our online store, overseeing everything from inventory management and order fulfillment to customer service and website maintenance. The ideal candidate will have a strong understanding of e-commerce platforms, supply chain logistics, and customer relationship management. You should be adept at problem-solving, possess excellent communication skills, and be comfortable working autonomously in a virtual environment. This role demands meticulous attention to detail and a commitment to providing an exceptional customer experience. You will collaborate with various teams, including marketing, IT, and logistics partners, to streamline processes and drive operational excellence. The goal is to enhance customer satisfaction, optimize operational costs, and contribute to the overall growth and profitability of the e-commerce business.
Responsibilities:
Responsibilities:
- Oversee all aspects of the e-commerce operations, including website management, product listings, and inventory control.
- Manage the order fulfillment process, ensuring timely and accurate processing and shipping of orders.
- Coordinate with third-party logistics providers to optimize shipping and delivery performance.
- Monitor inventory levels and implement strategies to prevent stockouts and minimize overstock.
- Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction.
- Respond to customer inquiries, issues, and complaints promptly and professionally via various channels.
- Analyze sales data and operational metrics to identify areas for improvement and implement corrective actions.
- Collaborate with the marketing team on product launches, promotions, and website updates.
- Manage relationships with suppliers and vendors to ensure smooth operations.
- Ensure the website is functioning correctly and efficiently, troubleshooting any technical issues.
- Implement and maintain best practices for online store security and data privacy.
- Develop reports on key operational performance indicators for management.
- Continuously seek opportunities to improve operational efficiency and reduce costs.
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in e-commerce operations or management.
- Strong knowledge of e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
- Proficiency in inventory management and supply chain logistics.
- Excellent customer service and problem-solving skills.
- Strong analytical abilities and experience with data analysis.
- Effective communication and interpersonal skills, with the ability to manage remote teams and partners.
- Proven ability to work independently, manage priorities, and meet deadlines in a remote setting.
- Detail-oriented with a commitment to accuracy.
- Familiarity with web analytics tools.
This advertiser has chosen not to accept applicants from your region.
3
Senior E-commerce Growth Manager
10100 Nyeri Town
KES5200000 Annually
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Posted today
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Job Description
Our client, a burgeoning e-commerce enterprise, is seeking an accomplished Senior E-commerce Growth Manager to spearhead their online sales and customer acquisition efforts. This fully remote position offers an exciting opportunity to drive significant growth and innovation in the digital space. You will be responsible for developing and executing strategies to increase website traffic, conversion rates, average order value, and customer lifetime value. Your role will encompass managing all aspects of the e-commerce platform, including SEO/SEM, paid social media advertising, email marketing, affiliate marketing, and content strategy. You will analyze website performance data, identify key trends, and implement data-driven optimizations. Collaboration with the marketing, product, and technology teams will be essential to ensure a seamless customer journey and a high-performing online store. The ideal candidate will possess a Bachelor's or Master's degree in Marketing, Business, or a related field, with a minimum of 6 years of progressive experience in e-commerce, with a strong focus on growth marketing and analytics. Proven success in managing and scaling e-commerce operations, with demonstrable expertise in key digital marketing channels and conversion rate optimization (CRO) techniques, is essential. Familiarity with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics, Hotjar) is required. Excellent analytical, strategic thinking, and leadership skills are critical for success in this remote role. You will be expected to communicate insights and recommendations effectively to stakeholders. Responsibilities:
- Develop and implement e-commerce growth strategies.
- Manage and optimize SEO, SEM, paid social, and email marketing campaigns.
- Drive website traffic and improve conversion rates.
- Enhance customer experience and increase customer lifetime value.
- Analyze e-commerce data and provide actionable insights.
- Collaborate with marketing, product, and tech teams.
- Stay up-to-date with e-commerce trends and best practices.
- Bachelor's/Master's degree in Marketing, Business, or related field.
- 6+ years of e-commerce experience with a focus on growth.
- Proven success in driving online sales and conversions.
- Expertise in digital marketing channels and CRO.
- Familiarity with e-commerce platforms and analytics tools.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
This advertiser has chosen not to accept applicants from your region.
4
Senior E-commerce Marketing Manager, Remote
10100 Nyeri Town
KES240000 Annually
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Posted today
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Job Description
Our client, a rapidly growing e-commerce enterprise, is seeking a strategic and data-driven Senior E-commerce Marketing Manager to lead their online marketing initiatives. This is a fully remote position, offering an exciting opportunity to drive brand growth and sales through innovative digital strategies. You will be responsible for developing and executing comprehensive marketing plans across various online channels, including social media, search engines, email, and affiliate marketing. The ideal candidate will possess a deep understanding of the e-commerce landscape, customer behavior, and digital marketing best practices. Key responsibilities include:
Qualifications: A Bachelor's degree in Marketing, Business Administration, or a related field is required. A Master's degree or relevant certifications are a plus. Minimum of 5-7 years of progressive experience in e-commerce marketing, with a strong focus on online sales and digital strategy. Proven track record of developing and executing successful digital marketing campaigns across multiple channels. Expertise in SEO, SEM, social media marketing, email marketing, and content marketing. Strong analytical skills with proficiency in web analytics tools (e.g., Google Analytics) and e-commerce platforms. Experience with marketing automation tools is highly desirable. Excellent communication, leadership, and project management skills. Ability to work independently and thrive in a remote, fast-paced environment.
- Developing and implementing integrated e-commerce marketing strategies to drive traffic, conversions, and customer loyalty.
- Managing and optimizing paid advertising campaigns (Google Ads, social media ads) to achieve target ROI.
- Overseeing social media strategy and content creation to build brand awareness and engagement.
- Developing and executing email marketing campaigns to nurture leads and drive repeat purchases.
- Analyzing website traffic and sales data to identify trends, insights, and optimization opportunities.
- Managing SEO strategies to improve organic search rankings and visibility.
- Collaborating with content creators, designers, and web developers to ensure cohesive marketing efforts.
- Staying up-to-date with the latest e-commerce trends, tools, and best practices.
Qualifications: A Bachelor's degree in Marketing, Business Administration, or a related field is required. A Master's degree or relevant certifications are a plus. Minimum of 5-7 years of progressive experience in e-commerce marketing, with a strong focus on online sales and digital strategy. Proven track record of developing and executing successful digital marketing campaigns across multiple channels. Expertise in SEO, SEM, social media marketing, email marketing, and content marketing. Strong analytical skills with proficiency in web analytics tools (e.g., Google Analytics) and e-commerce platforms. Experience with marketing automation tools is highly desirable. Excellent communication, leadership, and project management skills. Ability to work independently and thrive in a remote, fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Retail Operations Analyst
10100 Nyeri Town
KES200000 Annually
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Posted 1 day ago
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Our client is seeking a highly analytical and strategic Senior Retail Operations Analyst to optimize their retail performance. This remote-first role is essential for driving efficiency, profitability, and customer satisfaction across their retail channels. You will be responsible for collecting, analyzing, and interpreting retail data to identify trends, opportunities, and areas for improvement. Key duties include developing performance dashboards and reports, forecasting sales and inventory needs, optimizing store layouts and merchandising strategies, and evaluating the effectiveness of promotional activities. You will collaborate closely with store managers, merchandising teams, and supply chain personnel to implement operational enhancements. The ideal candidate will possess a strong understanding of retail operations, consumer behavior, and data analysis techniques. Proficiency in data analysis tools such as Excel, SQL, and BI platforms (e.g., Tableau, Power BI) is a must. Experience with retail management systems and inventory control software is highly desirable. Excellent problem-solving skills, attention to detail, and the ability to translate complex data into actionable insights are critical. You will be instrumental in shaping retail strategies by providing data-driven recommendations that enhance the customer experience and boost profitability. This is a fully remote position, allowing you to contribute your analytical expertise from anywhere. The successful candidate will be a proactive, self-motivated individual committed to driving excellence in retail operations through insightful data analysis and strategic recommendations. This position is conceptually linked to **Nyeri, Nyeri, KE**, but is entirely remote.
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6
Remote Senior Retail Operations Strategist
10100 Nyeri Town
KES240000 Annually
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Posted 1 day ago
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Job Description
Our client, a prominent name in the retail sector, is seeking a strategic and analytical Remote Senior Retail Operations Strategist. This is a fully remote position, allowing you to leverage your expertise to optimize retail operations from anywhere. The successful candidate will be responsible for analyzing retail performance metrics, identifying opportunities for operational improvement, and developing strategies to enhance efficiency, customer satisfaction, and profitability across various retail channels. You will work closely with store management, supply chain teams, and IT departments to implement best practices and innovative solutions.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field. A Master's degree is an advantage. A minimum of 6-8 years of experience in retail operations management, strategic planning, or a similar role is essential. Proven experience in data analysis, process improvement, and implementing operational strategies in a retail environment is required. Strong analytical, problem-solving, and communication skills are critical. Experience with retail management software and POS systems is a plus. The ability to work independently and collaboratively in a remote setting is paramount. This is an excellent opportunity for a strategic thinker to make a significant impact on a leading retail brand. This role is closely aligned with our client's operations in **Nyeri, Nyeri, KE**.
Key Responsibilities:
- Analyzing sales data, inventory levels, and operational costs to identify trends and inefficiencies.
- Developing and implementing strategic plans to optimize store layouts, merchandise placement, and customer flow.
- Evaluating and recommending new technologies and systems to improve retail operations.
- Creating and refining standard operating procedures (SOPs) for store staff and management.
- Monitoring key performance indicators (KPIs) and providing regular performance reports.
- Conducting competitive analysis and benchmarking against industry best practices.
- Collaborating with marketing and merchandising teams to align operational strategies with brand goals.
- Managing projects related to store openings, renovations, and operational upgrades.
- Providing training and support to regional and store-level management on operational best practices.
- Driving initiatives to enhance the overall customer shopping experience.
The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field. A Master's degree is an advantage. A minimum of 6-8 years of experience in retail operations management, strategic planning, or a similar role is essential. Proven experience in data analysis, process improvement, and implementing operational strategies in a retail environment is required. Strong analytical, problem-solving, and communication skills are critical. Experience with retail management software and POS systems is a plus. The ability to work independently and collaboratively in a remote setting is paramount. This is an excellent opportunity for a strategic thinker to make a significant impact on a leading retail brand. This role is closely aligned with our client's operations in **Nyeri, Nyeri, KE**.
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7
Senior Retail Operations Manager
10100 Nyeri Town
KES210000 Annually
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Posted 1 day ago
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Job Description
Our client, a leading retail conglomerate, is seeking an experienced and dynamic Senior Retail Operations Manager to oversee their operations remotely. This critical role involves strategizing and managing all aspects of retail operations, focusing on optimizing store performance, enhancing customer experience, and driving sales growth across multiple locations, including those near Nyeri, Nyeri, KE . You will be responsible for setting operational standards, managing inventory, implementing merchandising strategies, and ensuring compliance with company policies and procedures. The ideal candidate possesses a deep understanding of retail management, exceptional leadership skills, and a proven ability to manage large teams and complex operational challenges. This is a remote-first position, requiring strong analytical, problem-solving, and communication abilities to effectively coordinate with store managers, regional teams, and corporate stakeholders.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance store performance and profitability.
- Oversee daily retail operations, ensuring efficiency and adherence to company standards.
- Manage inventory control, stock levels, and loss prevention initiatives.
- Develop and execute visual merchandising plans to optimize product presentation and drive sales.
- Ensure exceptional customer service standards are met across all retail locations.
- Monitor sales performance, analyze trends, and develop action plans to achieve targets.
- Train and develop store managers and retail staff on operational procedures and best practices.
- Ensure compliance with health, safety, and security regulations.
- Manage operational budgets and control expenses effectively.
- Collaborate with cross-functional teams, including merchandising, marketing, and supply chain.
- Conduct regular store visits (virtual and potentially in-person as needed) to assess performance and provide support.
- Identify and implement process improvements to enhance operational efficiency.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 8 years of progressive experience in retail operations management, with at least 4 years in a senior leadership role.
- Proven track record of driving sales growth and improving operational efficiency in a retail environment.
- In-depth knowledge of retail operations, merchandising, inventory management, and customer service principles.
- Strong leadership, team-building, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Outstanding communication, interpersonal, and negotiation skills.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote setting.
- A passion for the retail industry and delivering outstanding customer experiences.
- Experience with e-commerce integration is a plus.
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8
Senior E-commerce Operations Manager
10100 Nyeri Town
KES95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an experienced and strategic Senior E-commerce Operations Manager to lead their online retail operations. This is a fully remote position, requiring a highly organized and proactive individual to oversee all aspects of the e-commerce platform, from order fulfillment to customer service and inventory management. The successful candidate will be adept at optimizing online sales channels, improving customer satisfaction, and driving efficiency across the entire digital customer journey. This role demands a deep understanding of e-commerce best practices and a proven ability to manage remote teams and processes effectively.
Responsibilities:
Responsibilities:
- Manage and optimize the day-to-day operations of the e-commerce platform, ensuring a seamless customer experience.
- Oversee order processing, fulfillment, and shipping logistics, working closely with third-party logistics providers where applicable.
- Develop and implement strategies to improve website performance, user experience, and conversion rates.
- Monitor inventory levels and collaborate with supply chain teams to ensure adequate stock availability and minimize stockouts.
- Manage customer service operations, establishing clear service standards and resolving escalated issues promptly.
- Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Implement and manage e-commerce marketing campaigns, including SEO, SEM, email marketing, and social media promotions.
- Ensure the accuracy and completeness of product listings, including descriptions, pricing, and imagery.
- Stay up-to-date with the latest e-commerce technologies, trends, and best practices.
- Manage relationships with platform vendors, payment gateways, and other technology partners.
- Develop and track key performance indicators (KPIs) for e-commerce operations and provide regular reports to management.
- Ensure compliance with all relevant e-commerce regulations and data privacy policies.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- Minimum of 5 years of experience in e-commerce management, with a strong focus on operations and online retail.
- Proven experience managing successful e-commerce platforms and driving sales growth.
- Excellent understanding of SEO, SEM, email marketing, social media marketing, and content management.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
- Strong analytical skills and experience with web analytics tools (e.g., Google Analytics).
- Excellent project management and organizational skills, with the ability to manage multiple priorities.
- Exceptional communication and interpersonal skills, with the ability to lead and motivate a remote team.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to work independently and make sound decisions in a remote setting.
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