946 Remote Senior Automotive Diagnostic Specialist jobs in Nairobi

• Provide remote diagnostic support and expert advice to field service technicians for complex vehicle issues.
• Analyze vehicle diagnostic data, scan tool reports, and sensor readings to identify root causes of malfunctions.
• Interpret technical service bulletins, repair manuals, and wiring diagrams to guide troubleshooting efforts.
• Communicate technical information clearly and concisely to both technical and non-technical personnel.
• Develop and document detailed diagnostic procedures and best practices for remote support.
• Utilize remote access tools and platforms to assist in real-time diagnostics when feasible.
• Stay up-to-date with the latest automotive technologies, diagnostic equipment, and repair techniques.
• Research and report on recurring vehicle issues to inform product development and service improvements.
• Collaborate with engineering and product teams to address complex or systemic vehicle problems.
• Maintain accurate records of all diagnostic consultations and resolutions in the CRM system.
• Contribute to the development of training materials for automotive technicians.

• Proven experience as an Automotive Technician, with a strong emphasis on diagnostics and troubleshooting.
• Certification from recognized automotive technical institutes (e.g., ASE certifications are highly valued).
• In-depth knowledge of various vehicle makes and models, including internal combustion engines, hybrid systems, and electric vehicle powertrains.
• Proficiency with advanced automotive diagnostic equipment, scan tools, oscilloscopes, and multimeters.
• Familiarity with automotive electronic systems, CAN bus communication, and diagnostic software.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills, with the ability to explain complex technical issues effectively.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using remote collaboration and communication tools.
• A meticulous approach to documentation and record-keeping.

Company Description

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Role Description

This is a full-time on-site role for a Medical Salesperson based in Nairobi. The Medical Salesperson will be responsible for developing and maintaining relationships with healthcare professionals, promoting and selling medical products, and providing excellent customer service. Day-to-day tasks include identifying potential clients, conducting product presentations, and negotiating sales contracts. The role requires the salesperson to stay informed about new medical products and market trends.

Qualifications

• Medical Sales and Product Promotion skills
• Strong Communication and Customer Service skills
• Knowledge of Medicine and medical products
• Excellent interpersonal and negotiation skills
• Ability to work independently and as part of a team
• Experience in the healthcare industry is preferred.

Job Description
Job Title: Country Laboratory and Diagnostics Specialist
Job Profile: TECH31019 – Technical Officer III
Project:
The STRengthening Infectious disease DEtection Systems
(STRIDES) Activity
Reports to: STRIDES Country Team Leader
Compensation band: LL
About FHI 360:
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, public health threats, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication, and social marketing - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

Job Summary:
The Laboratory and Diagnostics Specialist will provide technical leadership and guidance to support the staff and projects for the anticipated USAID-funded Global Health Security project for the laboratory and diagnostic components in (country). S/He will lead and manage the development, implementation, and monitoring of strategic and technical initiatives to strengthen laboratory systems and diagnostic capacities. S/He will provide technical guidance around the issues, challenges, and strategies for building laboratory capacity in (country) and improving access to quality diagnostic testing related to project activities. S/He will work closely with country-level teams, including the project management team, project technical providers, and key stakeholders to ensure the provision of technical assistance to achieve effective, high-quality, and reliable laboratory services. S/he will lead the development of guidelines and policies for laboratory diagnostic network strengthening activities, provide technical thought leadership at the regional and country levels, and contribute to the development of project statements of work, work plan development, monitoring and evaluation systems, technical reporting, and other administrative elements of the project.

Accountabilities:
Technical Requirements:

• Provides overall technical leadership and strategic guidance to project staff for the laboratory and diagnostic services component of the project including coordination with other GHS technical areas (e.g., surveillance, data, etc.) to ensure synergy.
• Monitors and maintains project protocols, instruments, data sets, manuals, training materials, and reports related to diagnostic services and laboratory technical areas.
• Works in close collaboration with national, regional, and local counterparts to provide technical assistance required to fulfill project objectives and targets, primarily related to strengthening laboratory systems and diagnostic services.
• Leads or contributes to the development and writing of technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
• Provides subject matter expertise to guide the implementation of laboratory and diagnostic network strengthening activities (e.g., specimen referral, quality assurance, laboratory information management system, training, etc.) across relevant GHS technical areas including antimicrobial resistance, zoonotic diseases, biosafety/biosecurity, diagnostic networks, and surveillance.
• Provides technical support in the scale-up and optimization of new diagnostic tools.
• Provides mentorship to support capacity building for project team members and subcontractors.
• Leads or assists with diagnostic network and laboratory capacity assessments including the reporting of findings and recommendations.
• Contributes to research initiatives to improve laboratory practices and diagnostic outcomes.

Project Design/Implementation:

• Promotes adopting and integrating new diagnostic technologies, tools, and methodologies based on the country's needs and priorities for project implementation.
• Works closely with country team project management, subcontractors, and stakeholders to align laboratory and diagnostic activities with overall project goals.
• Develops and monitors implementation of technical components of project work plans, along with associated budgets and resources, with a focus on project activities and sub-activities related laboratory and diagnostic-related components.
• Conducts analysis of project implementation to identify areas for improvement and proposes appropriate technical strategies to manage risks, overcome barriers, and advance project objectives.
• Monitors project activities, results, and deliverables and identifies and raises issues to management.

Client/Funder Support:

• Builds productive working relationships internally and externally by fostering collaboration with national and international organizations, government agencies, academia, and other relevant entities.
• Assists with the preparation and drafting of work plans, presentations, and reports for the USAID and other key stakeholders.
• Participate and represent the project in meetings and forums as required.

Operations Management (Finance, HR, etc.):

• Ensure project activities are on track with work plans, with technical expertise informing project implementation.
• Oversees project timelines and budgets. This includes monitoring of project activities to ensure they are on track with approved work plans, the spending on technical scope under broad supervision, and the collection of data for financial and technical reporting.
• Monitors project activities, results, and deliverables and regularly reports to management.
• Manage procurement as needed, coordinating with USAID and suppliers.

Project/Program Reporting:

• Prepares reports and papers summarizing project results and analysis of data sets including technical assessment findings.
• Establishes and maintains SOW and budget tracking systems.
• Creates technical content (e.g., summary reports, presentations, manuscripts) related to project activities, results, and outcomes.

Quality Assurance:

• Develops in-depth knowledge of quality standards through a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
• Coordinates and directs activities to meet donor and regulatory requirements.
• Performs other duties as assigned.

Applied Knowledge & Skills:

• In-depth knowledge of laboratory and diagnostic-related concepts, practices, and procedures.
• Experience developing scopes of work with deliverables for subcontractors, consultants, etc.
• Broad knowledge of laboratory-related quality assurance and biosafety/biosecurity standards.
• Proficiency with database management software and online search tools required.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients, partners, and staff.
• Excellent organizational and analytical skills.
• Excellent and demonstrated project management skills.
• Ability to influence and collaborate with others.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent Spanish.
• Ideally able to read, write, and speak English

Problem Solving & Impact:

• Works on problems of moderate to complex scope that require a review of various factors.
• Exercises good judgment selecting methods and techniques to determine appropriate action.
• Identifies and raises issues with management.
• Networks with key internal and external personnel.

Supervision Given/Received:

• Serves as technical lead for diagnostics and may mentor other lower-level personnel.
• May supervise junior-level staff.
• Reports to Team Lead.

Education:

• Master's degree in microbiology or its international equivalent in biological sciences within a medical laboratory discipline or specialty. **

Experience:

• Typically requires 6+ years of relevant experience working with infectious disease diagnostics and/or in laboratory systems strengthening.
• Prior work experience with USAID-funded projects and familiarity with USAID regulations and reporting requirements is preferred.
• Extensive knowledge of laboratory practices, diagnostic techniques, quality assurance systems, and laboratory information management systems in human, veterinary, and/or environmental health sectors.
• Knowledge and understanding of infectious diseases, their transmission, and the application of methods and procedures to safely control infectious materials.
• Demonstrated ability to design, implement, and manage laboratory strengthening initiatives.
• Demonstrated experience in capacity-building activities such as training and mentoring laboratory personnel.
• Proven experience working with government agencies is highly desirable to support strategy development, implementation plans, and decision-making.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in English language is required.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screens and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Up to 40% local and regional travel
• A bachelor's degree in medical laboratory sciences or its international equivalent with 8+ years of relevant experience will be considered as meeting requirements for this position.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360's Career Portal.

Company:
Contec Medical Systems Co., Ltd.

Location:
Nairobi, Kenya

Position:
Sales Representative for Medical Devices

Position Type:
Full-Time

Reports To:
Regional Sales Manager

Company Overview

Contec Medical Systems Co., Ltd. is a leading manufacturer of innovative medical devices, specializing in respiratory products such as oxygen concentrators, as well as a wide range of diagnostic and monitoring equipment, including ECG machines, patient monitors, pulse oximeters, and more. With a focus on improving healthcare outcomes, our products support patients with respiratory, cardiovascular, and postoperative conditions, and are used in homes, communities, and hospitals worldwide. Contec has a growing presence in Africa, including Ethiopia, where we aim to expand access to quality medical devices through dedicated sales efforts.

Job Summary

We are seeking a motivated Sales Representative to join our team in Kenya. The ideal candidate will be responsible for promoting and selling Contec's medical devices to healthcare providers, distributors, and institutions in the region. This role involves building strong client relationships, achieving sales targets, and contributing to market expansion in Nairobi and the surrounding areas.

Key Responsibilities

• Identify and develop new business opportunities by prospecting potential clients in hospitals, clinics, pharmacies, and medical institutions.
• Promote Contec's medical devices through presentations, demonstrations, and product training.
• Maintain and strengthen relationships with existing clients to ensure high levels of customer satisfaction and repeat business.
• Achieve monthly, quarterly, and annual sales targets by implementing effective sales strategies.
• Assist headquarters in market development activities, including market research, competitor analysis, and feedback on local needs.
• Provide technical support and after-sales service, including installation guidance and user training for medical devices.
• Prepare sales reports, forecasts, and documentation to track performance and inform management.
• Attend industry events, trade shows, and conferences to network and promote Contec products.
• Collaborate with the technical team to address client queries and ensure product compliance with local regulations.

Qualifications and Skills

• Bachelor's degree in Biomedical Engineering or a related field.
• Proven experience in sales and business development, with a strong track record of meeting targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain long-term customer relationships.
• Knowledge of the medical devices industry and familiarity with healthcare regulations in Kenya.
• Proficiency in English and local languages.
• Strong organizational skills and the ability to work independently in a dynamic environment.
• Willingness to travel within Kenya as needed.

Must Requirement:

1. Experience: 3-5 years in sales of medical devices
2. Education: Biomedical engineering
3. Live in Nairobi, Kenya

Benefits

• Competitive salary and commission structure based on performance.
• Opportunities for professional development and career growth within a global company.
• Supportive work environment with access to cutting-edge medical technology.

If you're interested, please share your CV with

• Provide remote diagnostic support for automotive technicians and service advisors.
• Analyze vehicle diagnostic trouble codes (DTCs) and sensor data to identify root causes of issues.
• Guide users through complex troubleshooting steps using remote access tools and diagnostic equipment.
• Research and interpret technical service bulletins (TSBs) and repair manuals.
• Maintain accurate records of diagnostic findings and resolutions.
• Collaborate with the engineering team to identify recurring vehicle issues and provide feedback for product improvement.
• Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair procedures.
• Escalate complex or unresolved issues to senior technical staff or engineering.
• Ensure efficient resolution of customer concerns related to vehicle diagnostics.
• Contribute to the development of training materials and knowledge base articles for remote support.

• High school diploma or equivalent; Associate's degree in Automotive Technology or a related field preferred.
• Minimum of 4 years of experience as an automotive technician, with a strong focus on diagnostics.
• Proficiency with advanced automotive diagnostic scan tools and software (e.g., Snap-on, Autel, manufacturer-specific tools).
• In-depth knowledge of engine management, ABS, SRS, HVAC, and other automotive electronic systems.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Ability to work independently and manage time effectively in a remote environment.
• A dedicated, quiet workspace with a reliable high-speed internet connection is required.
• ASE certifications (e.g., A6, A7, A8, L1) are highly desirable.
• Customer-focused attitude with a commitment to delivering high-quality support.

Job Title: Director, Clinical Laboratory Operations

Location: IAVI - Africa: Nairobi, Kenya, Cape Town, South Africa; OR Remote South Africa, considered

Reports to: Senior Director, Clinical Immunology and Lab Operations

IAVI is seeking a Director, Clinical Lab Operations to lead IAVI's lab operations in Africa. The Director will lead logistical, technical, and regulatory aspects of lab services for clinical trials, while driving lab quality, budget management, vendor oversight, often leveraging technology and data analysis optimizing performance. Director will lead strategy to support the development of vaccines and antibodies for HIV, TB, and emerging infectious diseases. Overseeing the implementation of good clinical lab practices (gCLP) across partner clinical research centers (CRCs) ensuring sustained and robust lab quality systems and operations.

Key Responsibilities

Quality Assurance:

• Development, implementation and monitoring of quality systems for both the internal IAVI Laboratory Operations unit as well as those of site labs selected, including:
• Ensuring readiness for technical audits
• Ensure laboratory operations meet regulatory standards and sponsor requirements
• Oversee preparation of sites for clinical trials and epidemiology studies.
• Oversee teams monitoring study progress at site laboratories for the duration of the study/trial.

Budget & Vendor Management:

• Development and management of operational budgets with budget managers and clinical teams based on study needs.
• Oversee the development of and implementation of associated integrated work plans and budgets, ensuring that the resources are allocated and deployed effectively.
• Review budgets and timelines ensuring integration with the overall clinical trials program.
• Identification and assessment of vendors to support Lab Operations.
• Development and review of scope of work, task orders and contracts for vendors.
• Management and oversight of procurement and vendor governance for a cost-effective and sustainable lab ecosystem.

Team Leadership:

• Building and mentoring a high-performing team, fostering leadership development, and implementing succession planning.
• Review and approval of all laboratory related documents for studies being implemented.
• Technology & Data:
• Leading the adoption of digital systems like LIMS (Laboratory Information Management Systems) and other platforms for enhanced efficiency, data analysis, and performance monitoring.

Regulatory Compliance:

• Ensuring all laboratory activities comply with Good Clinical Laboratory Practice (GCLP) and other accreditations (e.g. ISO and other relevant regulations and guidelines.
• Cross-Functional Collaboration:
• Serve in product development project teams as the laboratory lead.
• Serving as a key point of contact for CROs, clinical sites, and internal teams, influencing and leading clinical operations outcomes.
• Representing IAVI and its partners in various areas such as presenting project progress, achievements, and lessons learned to donors, and other key stakeholders in meetings and conferences.

Education and Experience:

• A Ph.D. in Immunology or related field and a minimum of 7 years of relevant independent research experience, either in a university or corporate setting, with experience working on clinical trials is required OR;
• A minimum of bachelor's degree in life sciences or related field and 10 years' experience in a safety laboratory will also be considered and clinical trials experience in developing countries is required.
• Experience working in a certified or accredited lab is required (e.g CLIA, ISO, CAP and GCLP).

Qualifications and Skills:

• Experience managing clinical laboratory research projects and staff to deliver high quality data to meet project goals and deadlines is required.
• Broad knowledge of clinical medicine, pathology disciplines, basic medical sciences, clinical laboratory sciences, laboratory operations, and quality management systems required.
• Experience in safety labs analysis and assay validation and verification, as well as assay development and optimization is required.
• Experience and understanding of ICH GCP, GCLP and other relevant regulatory requirements for clinical trials.
• Knowledge of and skills in informatics, data analysis, and business management highly preferred.
• Experience with vaccine clinical trials and assay development is highly preferred.
• Understanding of and experience with implementation of Good Clinical laboratory Practices in infectious disease clinical trials conduct is required.
• Strong organizational skills with proven experience in building strong, coherent and efficient teams.
• Solid reasoning and analytical skills.
• Experience in working in a decentralized system, and maintaining close working relationships with various departments, contractors, clinical centers and clinical and basic science laboratories.
• Excellent verbal and written communication skills.
• Proven ability to present programs to audiences ranging from high level scientists, clinical investigators and physicians, clinical trials execution teams and non-scientists is highly desirable.
• Experience working in a multicultural environment is required.
• Willingness to travel at least 20-25% of the time to IAVI regional and head offices required.
• Passion for the IAVI Mission.

Organizational Overview:

IAVI is a nonprofit scientific research organization dedicated to addressing urgent, unmet global health challenges including HIV and tuberculosis. We develop vaccines and antibodies in and for the developing world and seek to accelerate their introduction in low-income countries. IAVI programs and partnerships are grounded in the regions of the world where the disease burden is the greatest, and our approach emphasizes sustainability. Our network of clinical research center partners in Africa and India helps strengthen in-country research capacity and supports the training and education of the next generation of scientists. IAVI accelerates scientific discovery and development by fostering unique collaborations among academia, industry, local communities, governments, and funders to explore new and better ways to address public health threats that disproportionately affect people living in poverty. Our global reach, including a clinical research network in five countries in sub-Saharan Africa and in India, has allowed us to make fundamental contributions to understanding the epidemiology, transmission, virology, and immunology of HIV. This work played a key role in facilitating the design of promising HIV vaccine candidates, as well as the discovery of broadly neutralizing antibodies that are now being advanced as promising approaches for HIV prevention. Our integrated capabilities in vaccine and antibody discovery, development, and clinical research take advantage of bio-pharmaceutical industry expertise to accelerate the development and testing of prevention methods for HIV and other diseases.

IAVI CORE VALUES:

• Dedication to the Mission: We are committed to the translation of scientific discoveries into affordable, globally accessible public health solutions.
• Innovative Evolution: We are committed to solving complex problems in creative and innovative ways, learning from our mistakes and successes and never giving up
• Integrity: We are committed to meeting the highest ethical and professional standards in everything we do and to taking responsibility for our actions to earn respect
• Collaboration: We are committed to embracing diversity, the power of global teamwork and the belief that by working as one we can make a difference

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. IAVI is an equal opportunity employer and applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

IAVI IS AN EQUAL OPPORTUNITY EMPLOYER actively committed to fostering a diverse and inclusive global organization. IAVI believes that diversity and inclusion among our teammates is critical, and we seek to recruit, develop and retain the most talented people from a representative candidate pool. At IAVI, we celebrate the spectrum of colleagues' experiences and believe that dedication to our mission above all is essential to our success as a scientific global non-profit. IAVI upholds these principles through IAVI's Global Diversity and Inclusion Committee.

Compensation And Benefits Information:

Salary is paid in local currency, and is commensurate and competitive with the local labor market. Please note, there may be some variation based on experience level. In addition, this position offers competitive benefits including: generous retirement savings plan employer contributions; competitive health, dental and vision insurance plans; competitive paid time off policy; potential for annual bonuses based on performance; and other benefits. More information can be found on IAVI's career page.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.

• Leading, mentoring, and supervising a team of clinical social workers, ensuring adherence to ethical standards and best practices.
• Developing and implementing comprehensive social work programs and interventions tailored to the needs of the community.
• Providing direct clinical services, including assessment, counseling, and case management, to clients facing complex challenges.
• Overseeing client intake, assessment, and service planning processes.
• Ensuring accurate and timely documentation of client services and progress.
• Collaborating with interdisciplinary teams, including healthcare professionals, educators, and government agencies, to coordinate care and support services.
• Managing program budgets and resources effectively to ensure sustainable service delivery.
• Conducting regular performance evaluations and providing constructive feedback to team members.
• Staying current with relevant legislation, policies, and best practices in social work and community health.
• Developing and delivering training programs for staff and community stakeholders.
• Representing the organization in community forums and stakeholder meetings.
• Championing a culture of empathy, resilience, and continuous improvement within the department.

• Master's degree in Social Work (MSW) from an accredited institution.
• Current and valid professional social work license in Kenya (KSWLC).
• Minimum of 5 years of progressive clinical social work experience, with at least 2 years in a supervisory or leadership role.
• Demonstrated expertise in areas such as child welfare, mental health, substance abuse, family counseling, or community outreach.
• Strong understanding of social determinants of health and experience working with diverse populations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in electronic health records (EHR) and case management software.
• Ability to develop and implement strategic initiatives and manage program budgets.
• Strong crisis intervention and de-escalation skills.
• A genuine passion for social justice and community empowerment.

About Us:

Penda Health is an award-winning company that delivers high-quality, trustworthy healthcare. Our vision is for everyone in Africa to have healthcare they can trust. Today our team of 450+ employees operates 16 Medical Centres around Nairobi and Kiambu Counties. Over the next two years, we are looking to build and run a profitable chain that focuses on; the delivery of tech-enabled, high-quality healthcare, a sustainable expansion of our network that ensures the sustainability and stability of the company.

Role Summary:

The Clinical Coordinator at Penda Health Plays a key role in ensuring an exceptional patient experience through effective patient interaction, streamlined communication, and meticulous documentation and billing practices. From warmly welcoming patients to proactively addressing concerns and managing inquiries, this role plays a vital part in optimizing the front desk activities for increased workflow efficiency.

Responsibilities:

Patient Interaction

• Welcome & greet patients warmly to create a friendly environment and great patient experience
• Address patient complaints promptly, escalating issues to Branch Manager when necessary for timely resolution
• Manage wait times efficiently by keeping patients informed about their queue status. Proactively address issues causing delays, such as emergencies or system failures
• Manage inquiries & provide clear and accurate information about services, products, and pricing
• Ensure effective communication with other departments (Nursing, Laboratory, Medical Providers, Pharmacy Technicians, etc.) regarding patient visits while maintaining confidentiality

Communication and Administrative Efficiency:

• Professionally manage incoming calls, ensuring quick issue resolution and accurate information
• Receive external communication, alert Branch Managers, and manage inquiries and escalations received at the reception. This includes interactions with partners like Insurance, Corporates, county & government officials, etc
• Organize front desk activities to optimize workflow efficiency, including desk arrangements and handover processes for increased productivity

Documentation and Billing

• Manage various payment methods (Cash, Insurance, NHIF, Corporate partners), consulting or escalating when necessary
• Ensure adherence to medical billing and insurance protocols, maintaining compliance with guidelines, EMR procedures, and partnerships
• Handle registration, documentation, billing, and credit processes, including accurate submission of insurance claims, patient enrollment, and redemption on the Penda Points Program

Training and Company Adherence:

• Participate in scheduled physical, virtual & Talent LMS training sessions, within the stipulated timelines
• Demonstrate continuous understanding and adherence to company policies, especially those associated with Penda in general and the CC function
• Uphold Penda's culture, playing the expected role within the CC team and the entire medical centre team

Key requirements and attributes

• Diploma and above in Front Office Administration, Business Administration, Health Records, or an equivalent qualification
• Basic computer skills and good typing skills
• Fluent in Swahili and English, with great communication skill
• At Least one(1) year of experience in a customer-facing setup with exceptional Customer service skills
• Attention to detail with the ability to multitask
• Great Organizational skills
• Self-motivated and a great team player with a drive for results and enjoys being part of a team
• Experience in Health Records Management is an added advantage

Application Process:

If you are excited and meet the above qualifications, please apply.
Applications will be reviewed on a rolling basis.
Kindly note that due to the high volume of applications we receive, only candidates who are shortlisted will be contacted.

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