5,108 Remote Lead Field Service Technician Robotics jobs in Kenya
Remote Lead Field Service Engineer - Robotics
Posted 20 days ago
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Job Description
Our client is seeking an experienced and highly skilled Lead Field Service Engineer specializing in Robotics to join their pioneering remote service team. This is a fully remote position, enabling you to provide critical technical support and expertise from your home office. You will be responsible for leading and executing complex installations, maintenance, troubleshooting, and repair of advanced robotic systems used in industrial and commercial applications. This role demands exceptional technical acumen, strong leadership capabilities, and a proactive approach to ensuring optimal performance and uptime of client equipment. You will serve as the primary technical escalation point for challenging issues, guiding and mentoring junior engineers and on-site technicians through intricate diagnostic procedures. The ideal candidate will possess a deep understanding of robotic control systems, automation software, industrial networking, and electromechanical components. Your ability to diagnose problems remotely, interpret diagnostic data, and provide clear, actionable instructions is paramount. You will collaborate closely with engineering, product development, and customer success teams to share insights and drive continuous improvement. This position requires excellent communication skills, a rigorous problem-solving methodology, and the ability to remain calm and effective under pressure. We are looking for individuals who are passionate about robotics and automation, are self-motivated, and thrive in a remote-first work environment. This is an exciting opportunity to leverage your expertise in a challenging and rewarding role, contributing to the success of cutting-edge robotic solutions. You will be instrumental in ensuring seamless operations for our clients, utilizing state-of-the-art remote monitoring and diagnostic tools. Embrace the future of field service with this advanced remote engineering opportunity.
Responsibilities:
Responsibilities:
- Lead and perform remote troubleshooting, diagnosis, and repair of complex robotic systems.
- Provide expert technical guidance and mentorship to field service engineers and clients.
- Develop and implement preventative maintenance strategies for robotic equipment.
- Analyze system performance data to identify potential issues and optimize operations.
- Oversee remote installations and configurations of new robotic systems.
- Document technical procedures, service reports, and knowledge base articles.
- Collaborate with engineering teams to resolve complex hardware and software issues.
- Manage service requests and ensure timely resolution to minimize client downtime.
- Stay abreast of advancements in robotics, automation, and remote service technologies.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field.
- Extensive experience in field service engineering with a focus on robotics and automation.
- Proven leadership experience in technical support or team management.
- In-depth knowledge of robotic control systems, PLC programming, and industrial networks.
- Proficiency with diagnostic tools, simulation software, and remote access technologies.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong verbal and written communication skills for effective remote collaboration.
- Ability to work independently and manage complex technical challenges from a remote location.
- Willingness to travel occasionally if required for critical on-site support (though role is primarily remote).
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Lead Remote Field Service Engineer - Robotics
Posted 18 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Remote Field Service Engineer specializing in robotics and automation systems. This is a fully remote position, with primary operational focus on the **Eldoret, Uasin Gishu, KE** region, though you will be providing remote support globally. You will be responsible for the remote diagnosis, troubleshooting, and resolution of complex technical issues with advanced robotic equipment. This includes monitoring system performance, performing remote diagnostics, guiding on-site technicians through repair procedures, and developing preventative maintenance strategies. The ideal candidate will possess an extensive background in industrial robotics, automation, mechatronics, and control systems. You should be proficient in diagnosing hardware and software issues, interpreting technical schematics, and utilizing remote diagnostic tools and platforms. Strong understanding of PLC programming, industrial networks, and data acquisition systems is crucial. Excellent communication and training skills are required, as you will be remotely instructing and advising on-site personnel. A Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field is preferred. Significant hands-on experience with leading robotic brands (e.g., FANUC, KUKA, ABB) is a must. This role demands a proactive, analytical individual who can thrive in a fast-paced, problem-solving environment. You will be expected to contribute to the continuous improvement of our remote support services and develop innovative solutions to minimize downtime. The ability to manage multiple complex issues simultaneously and prioritize effectively is essential. This is an exciting opportunity to leverage your expertise in a leading-edge field, working remotely to ensure the optimal performance of sophisticated automated systems. Your remote guidance will be critical to operational continuity for our clients. Joining our team means contributing to advancements in industrial automation and maintaining high standards of service.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support for robotic and automation systems.
- Diagnose and troubleshoot complex hardware and software issues remotely.
- Guide on-site field technicians through repair and maintenance procedures.
- Monitor system performance and implement proactive maintenance strategies.
- Develop and refine remote diagnostic tools and protocols.
- Interpret technical documentation, schematics, and blueprints.
- Collaborate with engineering and product development teams on issue resolution and system enhancements.
- Create technical documentation and training materials for remote support.
- Manage service request queues and ensure timely resolution of critical issues.
- Contribute to the continuous improvement of field service operations.
Qualifications:
- Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Mechatronics) or a related discipline.
- 7+ years of experience in field service engineering, with a focus on industrial robotics and automation.
- Proven expertise in troubleshooting and repairing complex robotic systems.
- Proficiency with various robotic platforms (e.g., FANUC, KUKA, ABB).
- Strong knowledge of control systems, PLCs, and industrial networking.
- Experience with remote diagnostic software and tools.
- Excellent problem-solving, analytical, and critical thinking skills.
- Superior communication, interpersonal, and instructional abilities for remote guidance.
- Ability to work independently and manage multiple priorities in a remote setting.
- Willingness to travel occasionally for critical on-site support or training if absolutely necessary (though primary role is remote).
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Remote Lead Field Service Technician - Robotics
Posted 20 days ago
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Job Description
Our client, a leader in advanced robotics and automation solutions, is seeking a highly skilled and experienced Lead Field Service Technician to join their remote team, supporting clients across various industries. This is a fully remote position, requiring extensive travel to customer sites as needed, but with primary operational management and support conducted remotely. You will be responsible for the installation, troubleshooting, maintenance, and repair of sophisticated robotic systems and automated equipment. This role demands a deep technical understanding of mechanical, electrical, and software components of industrial robots. You will guide junior technicians, conduct on-site training, and ensure that all service operations meet the highest standards of safety and efficiency. Developing and implementing preventive maintenance programs will be crucial. The ideal candidate will have a proven ability to diagnose complex technical issues, often under pressure, and provide timely and effective solutions. Strong communication skills are essential for liaising with clients, engineering teams, and support staff. A proactive approach to problem-solving and a commitment to continuous learning in the rapidly evolving field of robotics are highly valued. This is an exciting opportunity to work with cutting-edge technology and contribute to the operational success of our global clientele.
Responsibilities:
Responsibilities:
- Perform complex installations, maintenance, and repair of robotic systems and automated machinery.
- Diagnose and troubleshoot mechanical, electrical, and software issues on-site and remotely.
- Provide technical leadership and mentorship to junior field service technicians.
- Develop and implement preventive maintenance schedules and procedures.
- Conduct on-site client training on equipment operation and maintenance.
- Collaborate with engineering and R&D teams to resolve technical challenges.
- Manage service requests and ensure timely resolution of client issues.
- Maintain detailed service records and documentation.
- Ensure compliance with safety regulations and company policies.
- Travel extensively to client locations as required for service and support.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field.
- Minimum of 7+ years of experience in field service, with a focus on industrial automation and robotics.
- Expertise in diagnosing and repairing complex electromechanical systems.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Proven ability to lead technical teams and provide effective guidance.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage travel effectively.
- Proficiency with diagnostic tools and relevant software.
- Experience with robotic programming languages is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Engineer - Robotics & Automation
Posted 14 days ago
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Job Description
Our client, a leader in industrial automation and robotics solutions, is seeking a highly experienced and dedicated Lead Field Service Engineer to join their fully remote technical support division. This critical role involves providing expert remote assistance, troubleshooting, and support for complex robotic systems and automated machinery deployed at client sites across various industries. You will be the primary point of contact for advanced technical issues, guiding on-site technicians and clients through diagnostic procedures, repairs, and system optimizations. The ideal candidate possesses a profound understanding of electro-mechanical systems, PLC programming, industrial networking, and possesses exceptional problem-solving capabilities under pressure. This is a remote-first role, demanding self-discipline, excellent communication, and the ability to work effectively without direct supervision.
Responsibilities:
Responsibilities:
- Provide expert-level remote technical support for robotic and automation systems.
- Diagnose and troubleshoot complex hardware, software, and network issues using remote diagnostic tools.
- Guide on-site personnel (client technicians, junior engineers) through repair and maintenance procedures via video calls and detailed documentation.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and repair manuals.
- Analyze system performance data to identify potential issues and recommend preventative maintenance strategies.
- Collaborate with the engineering and product development teams to report bugs and suggest product improvements based on field feedback.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Conduct remote training sessions for client personnel on system operation and basic maintenance.
- Contribute to the continuous improvement of remote support processes and tools.
- Ensure client satisfaction through prompt, effective, and professional technical assistance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or support of industrial automation systems, robotics, or complex machinery.
- In-depth knowledge of PLC programming (e.g., Siemens, Allen-Bradley), HMI systems, and industrial communication protocols (e.g., Profibus, Ethernet/IP).
- Proficiency in diagnosing and troubleshooting electro-mechanical components, servo drives, sensors, and vision systems.
- Strong understanding of network infrastructure and cybersecurity principles in industrial environments.
- Excellent remote troubleshooting and problem-solving skills, with the ability to think critically and systematically.
- Superior communication and interpersonal skills, with the ability to clearly explain complex technical concepts to diverse audiences.
- Experience with remote access tools and virtual collaboration platforms is essential.
- Proven ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
- Professional certifications in relevant automation or robotics platforms are a significant advantage.
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Lead Field Service Technician - Robotics (Remote)
Posted 19 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Field Service Technician specializing in Robotics to join their innovative team. This role is fully remote, offering the flexibility to work from anywhere. You will be responsible for providing expert remote technical support, troubleshooting, and maintenance for robotic systems and automated machinery deployed at client sites worldwide. Your duties will include diagnosing complex mechanical, electrical, and software issues using remote diagnostic tools and remote access technologies. You will guide on-site personnel through repair procedures, perform preventative maintenance, and manage spare parts inventory. Developing and delivering remote training programs for client technicians will also be a key responsibility. This position requires a deep understanding of robotics, automation, industrial control systems, and PLC programming. Experience with various robotic platforms (e.g., KUKA, ABB, Fanuc) and common industrial communication protocols is highly desirable. You must possess exceptional problem-solving abilities, strong mechanical and electrical aptitude, and the capacity to interpret technical diagrams and schematics. Excellent communication skills are essential for providing clear and concise instructions to on-site teams and for documenting troubleshooting steps and resolutions. A proven track record of successfully resolving complex technical issues in a remote capacity is required. The ideal candidate will have a technical degree or certification in a relevant field (e.g., Mechatronics, Electrical Engineering Technology) and several years of hands-on experience in robotics or industrial automation maintenance. This is a fantastic opportunity for a seasoned technician eager to leverage their expertise in a remote setting, contributing to the seamless operation of advanced robotic systems for a leading company.
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4
Senior Technical Field Support Engineer (Remote)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Technical Field Support Engineer to join their dedicated technical services team. This is a fully remote position, allowing you to provide expert support to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our client's products and systems, ensuring high levels of customer satisfaction. Key responsibilities include providing remote troubleshooting, conducting in-depth analysis of technical problems, and developing innovative solutions. You will also be involved in creating and updating technical documentation, providing training to junior support staff, and collaborating with engineering teams to identify product improvements. The ideal candidate will possess a strong technical background in (Specify relevant technology, e.g., network infrastructure, industrial machinery, software systems) with extensive experience in technical support and field service. Excellent problem-solving, analytical, and communication skills are crucial. You should be adept at managing multiple client requests simultaneously and working independently in a remote environment. Familiarity with ticketing systems and remote diagnostic tools is essential. The ability to explain complex technical information clearly to both technical and non-technical audiences is paramount. This role offers a challenging and rewarding opportunity to be a critical point of contact for our client's customers, supporting them remotely with a focus on the **Mombasa, Mombasa, KE** region.
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Remote Lead Field Service Technician - Technical Support
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Lead HVAC Installation Technician - Remote Field Support
Posted 6 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Remote Lead HVAC Systems Technician - Technical Support
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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8
Remote Customer Success Advocate - Technical Support
Posted 12 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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