4,987 Remote Lead Field Service Technician Network Infrastructure jobs in Kenya
Remote Lead Field Service Technician - Telecommunications Infrastructure
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to manage and execute critical installation and maintenance tasks for telecommunications infrastructure, operating in a fully remote capacity for oversight and planning, while involving travel to sites as needed. This leadership role is responsible for ensuring the optimal performance and reliability of our clients' network systems. You will lead a team of technicians, providing technical guidance, troubleshooting complex issues, and ensuring adherence to safety protocols and quality standards. The position involves diagnosing and resolving hardware and software problems, performing preventative maintenance, and overseeing installations of new equipment. Strong diagnostic skills, proficiency with testing equipment, and a deep understanding of telecommunications hardware (routers, switches, servers, fiber optics) and protocols are essential. You will also be involved in maintaining detailed service records, preparing technical reports, and coordinating with engineering and support teams. Effective communication and problem-solving abilities are crucial for success, especially when managing remote teams and troubleshooting on-site issues. The ideal candidate will have extensive hands-on experience in telecommunications installation and maintenance, with a proven ability to lead and mentor technical teams. A strong understanding of network topologies and technologies is required. While the role is remote for management and planning, travel to various customer sites across different regions will be an integral part of the job. A technical diploma or degree in a relevant field, or equivalent extensive work experience, is necessary. A minimum of 7 years of experience in field service, with at least 2 years in a supervisory or lead capacity, is required. Industry certifications (e.g., CompTIA Network+, CCNA) are a significant advantage. We are looking for a proactive, detail-oriented individual committed to delivering exceptional service.
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Remote Lead Field Service Technician (Network Infrastructure)
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to manage and execute remote installations, maintenance, and troubleshooting of complex network infrastructure. While this role is primarily remote, it requires the ability to travel occasionally to client sites for hands-on work as needed, but the core operational management and planning will be conducted from your remote workspace. You will be responsible for leading a team of field technicians, ensuring adherence to service level agreements (SLAs), and maintaining the highest standards of technical support. Your duties will involve planning service calls, diagnosing technical issues through remote diagnostics, coordinating on-site interventions when necessary, and documenting all service activities. A strong understanding of networking protocols, hardware, and diagnostic tools is essential. This position demands exceptional organizational skills, strong leadership capabilities, and the ability to work independently and as part of a distributed team. You will play a critical role in ensuring the reliability and performance of our client's critical network systems.
Key Responsibilities:
Qualifications required include a degree or diploma in Electronics, Telecommunications, or a related technical field. A minimum of 6 years of hands-on experience in field service, with at least 2 years in a lead or supervisory role, is necessary. Proficiency in network hardware installation and maintenance, troubleshooting of various network components, and experience with remote management tools are paramount. Excellent communication, problem-solving, and time management skills are a must. The ability to work autonomously and manage multiple tasks simultaneously is key. This role is based out of Naivasha, Nakuru, KE , but operates primarily remotely.
Key Responsibilities:
- Lead and mentor a team of remote field service technicians, providing technical guidance and performance management.
- Plan, schedule, and oversee the execution of installation, maintenance, and repair services for network infrastructure.
- Utilize remote diagnostic tools to identify and resolve technical issues efficiently.
- Coordinate and dispatch field technicians for on-site support when remote resolution is not possible.
- Develop and implement best practices for installation and maintenance procedures.
- Ensure all service activities are accurately documented in the CRM system.
- Manage inventory of spare parts and equipment, ensuring timely replenishment.
- Communicate effectively with clients regarding service status, resolutions, and any potential issues.
- Conduct training sessions for field technicians on new technologies and procedures.
- Adhere to all safety protocols and company policies.
Qualifications required include a degree or diploma in Electronics, Telecommunications, or a related technical field. A minimum of 6 years of hands-on experience in field service, with at least 2 years in a lead or supervisory role, is necessary. Proficiency in network hardware installation and maintenance, troubleshooting of various network components, and experience with remote management tools are paramount. Excellent communication, problem-solving, and time management skills are a must. The ability to work autonomously and manage multiple tasks simultaneously is key. This role is based out of Naivasha, Nakuru, KE , but operates primarily remotely.
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Senior Technical Field Support Engineer (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Technical Field Support Engineer to join their dedicated technical services team. This is a fully remote position, allowing you to provide expert support to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our client's products and systems, ensuring high levels of customer satisfaction. Key responsibilities include providing remote troubleshooting, conducting in-depth analysis of technical problems, and developing innovative solutions. You will also be involved in creating and updating technical documentation, providing training to junior support staff, and collaborating with engineering teams to identify product improvements. The ideal candidate will possess a strong technical background in (Specify relevant technology, e.g., network infrastructure, industrial machinery, software systems) with extensive experience in technical support and field service. Excellent problem-solving, analytical, and communication skills are crucial. You should be adept at managing multiple client requests simultaneously and working independently in a remote environment. Familiarity with ticketing systems and remote diagnostic tools is essential. The ability to explain complex technical information clearly to both technical and non-technical audiences is paramount. This role offers a challenging and rewarding opportunity to be a critical point of contact for our client's customers, supporting them remotely with a focus on the **Mombasa, Mombasa, KE** region.
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Remote Lead Field Service Technician - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Lead HVAC Installation Technician - Remote Field Support
Posted 8 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Remote Lead HVAC Systems Technician - Technical Support
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead HVAC Systems Technician to join their global support team in a fully remote capacity. In this critical role, you will be the primary technical point of contact for complex HVAC system issues reported from various client sites. You will be responsible for remotely diagnosing, troubleshooting, and providing expert guidance to on-site technicians, ensuring optimal performance and longevity of HVAC installations. Your duties will include analyzing system performance data, reviewing diagnostic reports, interpreting technical schematics, and developing detailed repair strategies. You will leverage your extensive knowledge of various HVAC equipment, refrigeration cycles, control systems, and building management systems (BMS) to provide accurate and timely solutions. This role requires exceptional problem-solving skills, the ability to work autonomously, and excellent communication abilities to articulate technical solutions to both technical and non-technical personnel. You will also contribute to the development of training materials and best practice guides for field technicians, aimed at enhancing their diagnostic capabilities. The successful candidate will be adept at using remote diagnostic tools, interpreting sensor data, and recommending preventative maintenance schedules based on performance trends. A key focus will be on ensuring compliance with all relevant safety standards and environmental regulations. This is an opportunity to shape the maintenance strategies for critical infrastructure from a distance, directly impacting operational efficiency and client satisfaction. While the role is fully remote, the context involves supporting installations primarily in the **Malindi, Kilifi, KE** region. A minimum of 5 years of hands-on experience in HVAC system installation, maintenance, and repair is mandatory, along with a strong understanding of electrical and mechanical principles related to HVAC. Relevant certifications (e.g., EPA Universal, NATE) are highly advantageous. You will be expected to manage multiple complex cases simultaneously and maintain detailed records of all support activities. This position requires a proactive and analytical mindset, with a passion for resolving challenging technical problems in the building services sector.
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Remote Customer Success Advocate - Technical Support
Posted 14 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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Job Description
Our client is looking for a highly skilled and experienced Senior Lead Field Technician to join their fully remote installation and maintenance team. This position is crucial for ensuring the optimal performance and longevity of our client's diverse range of equipment and systems. While the role is remote, it requires extensive coordination with field teams, clients, and internal support departments. The successful candidate will be responsible for overseeing complex installation projects, troubleshooting intricate technical issues, and mentoring junior technicians. Your expertise will be vital in maintaining high standards of service and customer satisfaction. Key responsibilities will include
A technical diploma or degree in a relevant field, coupled with at least 7 years of hands-on experience in installation and maintenance, is required. Proven experience in a remote technical support or lead technician role is essential. Excellent problem-solving abilities, strong diagnostic skills, and outstanding communication (both written and verbal) are paramount. The ability to work independently, manage multiple priorities, and thrive in a fully remote environment is critical. This role serves a broad geographical area, with a conceptual link to **Malindi, Kilifi, KE**, but operates entirely remotely.
- Providing remote technical support and guidance to field installation and maintenance teams.
- Developing and implementing standardized installation and maintenance procedures.
- Troubleshooting complex technical problems reported by field technicians or clients, providing step-by-step remote solutions.
- Interpreting technical documentation, schematics, and blueprints to guide installation and repair processes.
- Conducting remote quality checks and performance verifications of installed systems.
- Training and mentoring junior technicians on best practices and troubleshooting techniques.
- Collaborating with engineering and product development teams to provide feedback on equipment design and reliability.
- Maintaining accurate records of all service calls, repairs, and maintenance activities.
- Managing spare parts inventory and ensuring timely delivery of necessary components to field sites.
- Staying current with new technologies and industry advancements related to installation and maintenance.
A technical diploma or degree in a relevant field, coupled with at least 7 years of hands-on experience in installation and maintenance, is required. Proven experience in a remote technical support or lead technician role is essential. Excellent problem-solving abilities, strong diagnostic skills, and outstanding communication (both written and verbal) are paramount. The ability to work independently, manage multiple priorities, and thrive in a fully remote environment is critical. This role serves a broad geographical area, with a conceptual link to **Malindi, Kilifi, KE**, but operates entirely remotely.
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Lead Field Technician, Remote Systems Installation
Posted 22 days ago
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Job Description
Our client is looking for a Lead Field Technician specializing in the remote installation and maintenance of advanced systems. While the role involves on-site work at client locations, the administrative and planning aspects are fully remote, allowing for flexible working arrangements. You will be responsible for leading a team of technicians in the setup, calibration, and troubleshooting of complex industrial equipment. This includes ensuring all installations meet stringent quality and safety standards.
Key responsibilities include:
The ideal candidate will have a vocational degree or certification in a relevant technical field and a minimum of 4 years of hands-on experience in installing and maintaining complex systems. Strong leadership and team management skills are essential, as is the ability to work independently and solve problems effectively in diverse environments. Proficiency in using diagnostic tools and interpreting technical documentation is required. Familiarity with remote monitoring technologies and data logging is a plus. This role demands excellent communication skills and a commitment to delivering high-quality service. This is a challenging yet rewarding role for a skilled technician looking to lead critical projects in Kitale, Trans-Nzoia, KE , while leveraging remote coordination for efficiency.
Key responsibilities include:
- Supervising and guiding a team of field technicians during installation, maintenance, and repair operations.
- Interpreting technical blueprints, schematics, and manuals to ensure accurate system setup.
- Performing diagnostic tests and troubleshooting to identify and resolve system malfunctions.
- Installing, configuring, and testing hardware and software components of various systems.
- Ensuring all work is performed in compliance with safety regulations and company protocols.
- Documenting installation procedures, maintenance logs, and repair reports accurately.
- Providing technical support and training to end-users or junior technicians.
- Managing inventory of spare parts and tools required for field operations.
- Communicating effectively with project managers, engineers, and clients to provide status updates and resolve issues.
- Planning and scheduling work activities to optimize efficiency and minimize downtime.
- Contributing to the continuous improvement of installation and maintenance processes.
The ideal candidate will have a vocational degree or certification in a relevant technical field and a minimum of 4 years of hands-on experience in installing and maintaining complex systems. Strong leadership and team management skills are essential, as is the ability to work independently and solve problems effectively in diverse environments. Proficiency in using diagnostic tools and interpreting technical documentation is required. Familiarity with remote monitoring technologies and data logging is a plus. This role demands excellent communication skills and a commitment to delivering high-quality service. This is a challenging yet rewarding role for a skilled technician looking to lead critical projects in Kitale, Trans-Nzoia, KE , while leveraging remote coordination for efficiency.
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Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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