6,940 Remote Field Service Technician Electronics jobs in Kenya
Senior Remote Field Service Engineer (Telecommunications)
Posted 14 days ago
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Job Description
Our client, a leading telecommunications infrastructure provider, is looking for an experienced Senior Remote Field Service Engineer to join their expanding team. While the role is based out of **Eldoret, Uasin Gishu, KE**, this is a fully remote position requiring the ability to troubleshoot and guide on-site technicians through complex installation and maintenance procedures via remote access and communication tools. You will be the primary technical point of contact for escalated issues related to network equipment, ensuring swift and effective resolution. Responsibilities include providing remote diagnostic support, developing comprehensive troubleshooting guides and protocols, and conducting virtual training sessions for field personnel. You will analyze performance data from deployed equipment, identify potential failure points, and recommend preventative maintenance strategies. This role demands a deep understanding of network hardware, fiber optics, and associated installation best practices. The ideal candidate will possess excellent communication skills, with the ability to convey technical information clearly and calmly to individuals with varying levels of expertise. You must be proficient in using remote monitoring and control software, as well as standard office productivity suites. A proactive approach to problem-solving and a commitment to maintaining high service levels are essential. You will work closely with the engineering and support teams to identify recurring issues and contribute to product improvement initiatives. This role is perfect for a seasoned technician who thrives on solving complex technical challenges remotely and empowering others to succeed on-site. If you have a strong background in telecommunications field service and are adept at remote problem-solving, we invite you to apply and contribute to the reliable operation of critical infrastructure.
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Remote Field Service Technician (Telecommunications)
Posted 23 days ago
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Job Description
Our client is a premier telecommunications infrastructure company seeking a skilled and dedicated Remote Field Service Technician. This is a fully remote role, requiring you to manage your service schedule and client interactions from your home base, with travel to client sites as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and systems. This includes diagnosing technical issues, performing complex repairs, conducting system tests, and ensuring optimal performance of network infrastructure. You will work closely with clients to understand their needs, provide technical support, and ensure customer satisfaction. The role involves maintaining detailed service reports, managing spare parts inventory, and adhering to safety protocols at all times. The ideal candidate will possess a strong technical aptitude, hands-on experience with telecommunications hardware (routers, switches, fiber optics, etc.), and a solid understanding of networking principles. Excellent problem-solving skills, the ability to work independently, and strong customer service skills are essential. Proficiency with diagnostic tools and testing equipment is a must. This position requires a commitment to providing high-quality service and ensuring the reliable operation of critical telecommunications networks. You will be expected to manage your time effectively, prioritize tasks, and respond promptly to service requests, all while operating remotely. We are looking for a proactive and reliable technician who can resolve issues efficiently and maintain a high level of technical expertise. Your ability to adapt to new technologies and work in diverse environments will be key to your success. This is an excellent opportunity for a motivated technician to join a growing industry and contribute to vital infrastructure projects.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and maintain telecommunications equipment and systems.
- Diagnose and resolve hardware and software issues for clients.
- Perform routine maintenance and system checks to ensure optimal performance.
- Conduct advanced troubleshooting of network connectivity and performance problems.
- Perform repairs and replacements of faulty components.
- Test and calibrate equipment to meet service specifications.
- Provide on-site technical support and customer service to clients.
- Document all service activities, including work performed, parts used, and time spent.
- Manage spare parts inventory and ensure availability for service calls.
- Adhere strictly to all safety guidelines and procedures.
- Stay up-to-date with the latest telecommunications technologies and industry best practices.
- Respond to emergency service calls and resolve issues in a timely manner.
- Maintain professional conduct and positive client relationships.
Qualifications:
- High school diploma or equivalent; Technical certification or Associate's degree in Electronics, Telecommunications, or a related field is preferred.
- Minimum of 3 years of experience in field service, technical support, or a similar role within the telecommunications industry.
- Hands-on experience with installing and troubleshooting various telecommunications hardware (e.g., routers, switches, modems, fiber optic equipment).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP).
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Valid driver's license and a clean driving record (if travel is required).
- Willingness to travel to client sites as needed.
- Ability to work flexible hours, including evenings and weekends, if required.
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Remote Field Service Technician (Electronics)
Posted 21 days ago
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Job Description
Our client is seeking a skilled and motivated Remote Field Service Technician specializing in electronics to join their growing support team. This role is entirely remote, allowing you to manage service calls and provide technical assistance from your home base. The technician will be responsible for troubleshooting, diagnosing, and repairing electronic equipment, often performing remote diagnostics and guiding on-site personnel. You will work closely with customers to understand issues, provide timely solutions, and ensure optimal performance of their systems. Key responsibilities include maintaining detailed service logs, performing preventative maintenance recommendations, and escalating complex issues to senior engineers when necessary. The ideal candidate possesses a strong technical aptitude in electronics, a keen eye for detail, and excellent problem-solving skills. Proficiency with diagnostic tools and a deep understanding of electronic circuits and systems are required. This position demands exceptional communication and interpersonal skills, as you will be interacting directly with clients and internal technical teams. The ability to explain technical concepts clearly to non-technical users is essential. You must be highly organized, able to manage your time effectively, and work autonomously in a remote environment. A commitment to customer satisfaction and a proactive approach to service delivery are paramount. This is a fantastic opportunity to leverage your technical expertise in a flexible, remote capacity and contribute to the reliable operation of our client's electronic installations. Your ability to provide remote support and guide on-site actions will be critical to customer success.
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Senior Remote Field Service Technician - Telecommunications
Posted 23 days ago
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Job Description
Our client, a leading telecommunications infrastructure provider, is seeking a highly skilled and experienced Senior Remote Field Service Technician. This is a fully remote position, where you will leverage your technical expertise to provide remote support, diagnostics, and troubleshooting for our clients' telecommunications equipment and networks. You will be the primary technical point of contact, guiding on-site personnel through complex installation, maintenance, and repair procedures. Your responsibilities will include analyzing diagnostic data, developing step-by-step resolution plans, and ensuring minimal downtime for critical network infrastructure. Strong knowledge of fiber optics, network hardware, wireless technologies, and telecommunications protocols is essential. The ability to interpret technical schematics, blueprints, and service manuals is crucial. You will utilize remote access tools, video conferencing, and digital documentation platforms to effectively communicate and deliver support. The ideal candidate will possess exceptional problem-solving skills, a meticulous approach to diagnostics, and the ability to remain calm and effective under pressure. Excellent communication and interpersonal skills are vital for guiding and training remote teams and clients. This is an exciting opportunity to apply your field service expertise in a flexible, remote capacity, contributing to the reliable operation of vital communication networks. You will be instrumental in ensuring the seamless functioning of telecommunications services for our clients. Experience with network monitoring tools and ticketing systems is highly desirable. The ability to work independently and manage multiple support cases concurrently is a must.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for telecommunications equipment and networks.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Diagnose and resolve complex technical issues utilizing remote tools.
- Analyze diagnostic data and service logs to identify root causes of problems.
- Develop and document clear, concise resolution plans for field technicians.
- Interpret technical drawings, schematics, and service manuals.
- Ensure minimal downtime and rapid resolution of service disruptions.
- Manage and prioritize multiple remote support requests simultaneously.
- Communicate effectively with clients, internal teams, and field personnel.
- Utilize remote access software, video conferencing, and ticketing systems.
- Maintain accurate records of all support activities and resolutions.
- Stay updated on the latest telecommunications technologies and best practices.
- Contribute to the development of remote support documentation and knowledge base articles.
- Adhere to all safety protocols and company policies during remote guidance.
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Remote Field Service & Installation Technician (Telecommunications)
Posted 23 days ago
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Job Description
Our client is seeking a skilled and experienced Field Service & Installation Technician specializing in telecommunications, to join their remote team. While this role involves remote oversight and coordination, it requires the successful candidate to be strategically positioned to travel to client sites as needed for installations and maintenance. The core of the work will be managing and guiding field teams, troubleshooting complex technical issues remotely, and developing best practices for installations and repairs. You will be responsible for ensuring that all installations meet technical specifications and quality standards, providing remote technical support to on-site technicians, and coordinating with clients to schedule services. The ideal candidate will possess a deep understanding of telecommunications infrastructure, networking principles, and a variety of installation techniques. Strong diagnostic and problem-solving skills are essential, along with the ability to interpret technical diagrams and blueprints. Experience with specific telecommunications equipment (e.g., fiber optics, cellular towers, satellite systems) is highly desirable. This is a remote-first role, meaning your primary work environment will be home-based, but it requires flexibility for occasional site visits within a defined region. Excellent communication and interpersonal skills are paramount for effective remote team management and client interaction. You must be a proactive individual, capable of prioritizing tasks and managing your time efficiently in an autonomous setting. We are looking for someone who is passionate about technology and committed to ensuring the seamless operation of critical communication networks. Your expertise will be vital in maintaining high levels of service delivery and customer satisfaction. This is a fantastic opportunity to leverage your technical skills in a flexible, remote capacity, while still being involved in essential field operations. The role demands a dedication to continuous learning to stay abreast of evolving telecommunications technologies and practices. Our client values reliability, technical proficiency, and a customer-centric approach. The opportunity to contribute to vital infrastructure projects, with the flexibility of remote management and support, is significant. While the role is remote, it will primarily support operations in the vicinity of **Ruiru, Kiambu, KE**, requiring potential localized travel for critical on-site interventions.
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Remote Lead Field Service Technician - Telecommunications
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and skilled Lead Field Service Technician to manage and execute installation and maintenance operations. While the role is field-based, the management and coordination aspects are performed remotely, requiring strong organizational and communication skills. You will be responsible for overseeing a team of technicians, ensuring that all installation and maintenance tasks are completed efficiently, safely, and to the highest quality standards. This includes scheduling service calls, managing inventory of parts and equipment, troubleshooting complex technical issues, and providing technical guidance and support to your team. As a Lead Technician, you will also be involved in training new team members, developing best practices, and ensuring compliance with all company policies and industry regulations. The ability to diagnose and resolve technical problems remotely, using diagnostic tools and communicating effectively with field staff, is paramount. You will maintain detailed service reports, track equipment performance, and contribute to continuous improvement initiatives. This position demands a strong technical aptitude in telecommunications systems, excellent problem-solving abilities, and a commitment to customer satisfaction. A key aspect of this role is the ability to lead and motivate a remote team, fostering a positive and productive work environment. This is an excellent opportunity for a seasoned technician to step into a leadership role within a forward-thinking company. The role requires a proactive approach to identifying potential issues and implementing preventative maintenance strategies. The successful candidate will be adept at managing multiple priorities and ensuring operational excellence from a remote standpoint, supporting operations near **Kisumu, Kisumu, KE**.
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Remote Customer Success Advocate - Technical Support
Posted 15 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
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Remote Lead Field Service Technician - Telecommunications Infrastructure
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to manage and execute critical installation and maintenance tasks for telecommunications infrastructure, operating in a fully remote capacity for oversight and planning, while involving travel to sites as needed. This leadership role is responsible for ensuring the optimal performance and reliability of our clients' network systems. You will lead a team of technicians, providing technical guidance, troubleshooting complex issues, and ensuring adherence to safety protocols and quality standards. The position involves diagnosing and resolving hardware and software problems, performing preventative maintenance, and overseeing installations of new equipment. Strong diagnostic skills, proficiency with testing equipment, and a deep understanding of telecommunications hardware (routers, switches, servers, fiber optics) and protocols are essential. You will also be involved in maintaining detailed service records, preparing technical reports, and coordinating with engineering and support teams. Effective communication and problem-solving abilities are crucial for success, especially when managing remote teams and troubleshooting on-site issues. The ideal candidate will have extensive hands-on experience in telecommunications installation and maintenance, with a proven ability to lead and mentor technical teams. A strong understanding of network topologies and technologies is required. While the role is remote for management and planning, travel to various customer sites across different regions will be an integral part of the job. A technical diploma or degree in a relevant field, or equivalent extensive work experience, is necessary. A minimum of 7 years of experience in field service, with at least 2 years in a supervisory or lead capacity, is required. Industry certifications (e.g., CompTIA Network+, CCNA) are a significant advantage. We are looking for a proactive, detail-oriented individual committed to delivering exceptional service.
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7
Remote HVAC Technician - Technical Support Specialist
Posted 6 days ago
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Job Description
Our client, a leading provider of industrial equipment and maintenance services, is looking for a highly skilled and experienced Remote HVAC Technician to join their technical support division. This position is entirely remote, allowing you to utilize your extensive knowledge of heating, ventilation, and air conditioning systems to provide expert assistance to clients and field technicians nationwide. You will be responsible for diagnosing complex HVAC issues remotely, guiding on-site personnel through troubleshooting procedures, and recommending appropriate repair or replacement strategies. Your role will involve analyzing diagnostic data, interpreting technical manuals, and communicating technical information clearly and concisely through various remote channels, including phone, video conferencing, and specialized support software. The ideal candidate will possess a strong background in HVAC system design, installation, and repair, with at least 5 years of hands-on experience. Relevant certifications (e.g., EPA Section 608) are highly desirable. Exceptional problem-solving abilities, a keen diagnostic eye, and the capacity to explain intricate technical concepts to individuals with varying levels of expertise are crucial. You must be comfortable working independently, managing your workload efficiently, and providing timely support to ensure minimal disruption for clients. A proactive approach to identifying recurring issues and contributing to the development of knowledge base articles and best practice guides will be highly valued. This remote role requires excellent communication and interpersonal skills, along with a deep understanding of HVAC equipment from various manufacturers. Join a company that values technical expertise and offers a flexible, remote work environment. This is a unique opportunity to apply your HVAC skills in a challenging and rewarding support capacity, impacting client satisfaction and operational efficiency. The role is associated with the operational hub of Kakamega, Kakamega, KE .
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8
Lead Field Service Technician (Remote Technical Support)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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