6,859 Remote Field Service Technician jobs in Kenya
Remote Lead Field Service Engineer (Remote Support)
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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Remote Lead Field Service Technician - Technical Support
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Lead HVAC Installation Technician - Remote Field Support
Posted 7 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Remote Technical Support
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated and technically proficient Field Service Engineer to provide remote support and troubleshooting. This role is 100% remote, allowing you to work from your chosen location. You will be the primary point of contact for customers experiencing technical issues with our client's equipment, providing expert diagnosis and resolution via remote channels. This includes phone support, video conferencing, and remote access tools. The successful candidate will possess a strong mechanical and electrical aptitude, a deep understanding of industrial machinery, and exceptional problem-solving skills. Your responsibilities will involve guiding customers through diagnostic procedures, interpreting technical schematics and manuals, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. You will also contribute to the creation of knowledge base articles and training materials. The ability to communicate complex technical information clearly and concisely to a non-technical audience is essential. Although our operational hub is in **Garissa, Garissa, KE**, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve customer issues via phone, email, video conferencing, and remote access tools.
- Guide customers through complex installation, maintenance, and repair procedures.
- Interpret technical manuals, schematics, and diagnostic data.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical support teams or engineers.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Collaborate with internal engineering and product teams to identify recurring issues and suggest improvements.
- Stay current with product updates, technical specifications, and service procedures.
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and technical manuals.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to diverse audiences.
- Experience working remotely and independently.
- Familiarity with CRM software and remote support tools is an advantage.
This advertiser has chosen not to accept applicants from your region.
3
Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide crucial remote technical support for their advanced industrial equipment. This is a fully remote position, enabling you to leverage your expertise to assist clients and field teams across various locations without the need for constant travel. You will be the primary point of contact for complex troubleshooting, diagnosing intricate issues, and guiding on-site personnel through repair and maintenance procedures. Your deep understanding of mechanical, electrical, and hydraulic systems will be essential in resolving critical equipment failures and ensuring minimal downtime for our customers. You will utilize cutting-edge remote diagnostic tools, video conferencing, and comprehensive technical documentation to provide world-class support. This role requires a proactive approach, exceptional problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
Key Responsibilities:
- Provide expert remote technical assistance for the installation, troubleshooting, repair, and maintenance of industrial machinery.
- Diagnose complex mechanical, electrical, and hydraulic system issues using remote diagnostic tools and expert knowledge.
- Guide on-site technicians and customers through intricate repair and maintenance procedures via phone, video calls, and digital documentation.
- Analyze equipment performance data and identify root causes of recurring problems.
- Develop and update technical manuals, troubleshooting guides, and best practice documents for remote support.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance issues.
- Escalate unresolved issues to appropriate internal resources, ensuring timely and effective resolution.
- Train and mentor junior field service personnel on advanced troubleshooting techniques and remote support protocols.
- Maintain detailed records of all service requests, resolutions, and customer interactions in the CRM system.
- Proactively identify potential equipment failures and recommend preventative maintenance strategies.
- Contribute to improving the overall efficiency and effectiveness of the remote technical support function.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or repair of complex industrial equipment.
- Demonstrated expertise in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic software, test equipment, and remote access tools.
- Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with PLCs and industrial automation systems is a significant advantage.
- Ability to interpret complex technical drawings, schematics, and manuals.
- Strong customer focus and a commitment to delivering high-quality support.
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote Technical Support Lead
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial automation systems, is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and expertise. This role is crucial for ensuring the optimal performance and reliability of our client's sophisticated machinery and systems across various client sites. While the role title implies field service, this position is structured as a fully remote, 'virtual' field support engineer, directing and troubleshooting on-site technical issues from a remote location. The ideal candidate possesses deep technical knowledge, excellent problem-solving capabilities, and the ability to guide on-site teams through complex repairs and maintenance procedures. This is a demanding role requiring strong communication and leadership in a virtual capacity.
Responsibilities:
Qualifications:
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and automation systems.
- Diagnose complex technical issues via phone, video conferencing, and remote access tools.
- Guide and instruct on-site personnel (technicians, engineers) through repair, maintenance, and calibration procedures.
- Develop and refine troubleshooting guides and standard operating procedures for common issues.
- Analyze performance data and identify potential failure points or areas for improvement.
- Collaborate with the engineering and product development teams to resolve recurring technical challenges.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Maintain detailed records of service calls, resolutions, and client interactions within the CRM system.
- Ensure client satisfaction by providing timely and effective technical solutions.
- Conduct remote training sessions for client technical staff on system operation and basic maintenance.
- Stay up-to-date with product updates, new technologies, and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of experience in field service engineering, technical support, or a similar role, with a strong emphasis on automation and industrial systems.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, HMI, and robotics.
- Excellent understanding of electrical schematics, mechanical drawings, and system integration.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience via remote channels.
- Proficiency with remote access tools, diagnostic software, and common IT platforms.
- Ability to work independently and manage multiple technical issues simultaneously in a fast-paced remote environment.
- Experience in guiding on-site teams through complex technical procedures is essential.
- Must possess a reliable high-speed internet connection and a suitable home office environment.
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Field Service Engineer - Remote Technical Support & Diagnostics
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer to provide remote technical support and advanced diagnostics for their sophisticated equipment. This is a fully remote position, allowing you to leverage your expertise from your home office to support clients worldwide. You will be responsible for troubleshooting complex technical issues, providing remote assistance, guiding on-site technicians through repair procedures, and performing root cause analysis. Your role will involve interacting directly with customers via phone, video conferencing, and remote access tools to diagnose and resolve hardware, software, and operational problems. You will also contribute to the development of technical documentation, knowledge base articles, and training materials for both customers and internal support teams. The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field, with a minimum of 7 years of experience in field service, technical support, or systems integration. Deep understanding of complex electromechanical systems, industrial automation, or specialized equipment relevant to our client's industry is crucial. Proven expertise in remote troubleshooting, diagnostics, and problem-solving is essential. Excellent communication, interpersonal, and customer service skills are required to effectively support a diverse client base. Experience with remote monitoring and diagnostic tools, as well as proficiency in relevant software and operating systems, is a must. The ability to interpret technical manuals, schematics, and diagnostic data is critical. This is a challenging and rewarding opportunity to utilize your technical acumen and problem-solving skills to ensure the optimal performance of our client's products, all within a flexible and fully remote work arrangement. You will be a key player in maintaining customer satisfaction and operational continuity through expert remote technical intervention.
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7
Senior Field Service Engineer - Remote Technical Support Specialist
Posted 19 days ago
Job Viewed
Job Description
Our client, a premier provider of advanced industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their esteemed technical team. This role is fully remote, allowing you to leverage your expertise in diagnosing, troubleshooting, and resolving complex technical issues without the need for extensive travel. You will serve as a primary point of contact for remote technical support, providing expert guidance to clients and field technicians on the installation, maintenance, and repair of sophisticated machinery. The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems, with a proven ability to interpret technical schematics, diagnostic data, and product manuals. Responsibilities include conducting remote diagnostics, guiding on-site personnel through complex repair procedures, documenting technical solutions, and contributing to the knowledge base with troubleshooting guides and best practices. This position requires exceptional problem-solving skills, strong communication abilities, and the capacity to remain calm and effective under pressure. You will work closely with engineering and product development teams to relay customer feedback and contribute to product improvements. This remote opportunity is ideal for a seasoned service professional looking to transition into a crucial support role where their expertise directly impacts client uptime and operational efficiency across various industries.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for industrial equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues.
- Guide on-site technicians and customers through repair and maintenance procedures.
- Interpret technical drawings, schematics, and diagnostic reports.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Analyze service data to identify recurring issues and recommend preventative measures.
- Collaborate with engineering teams to address product defects and suggest improvements.
- Respond to critical support requests efficiently and effectively.
- Contribute to training materials for junior service personnel.
- Ensure high levels of customer satisfaction through prompt and accurate technical assistance.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Strong proficiency in diagnosing and repairing electromechanical systems.
- Excellent understanding of diagnostic tools and software.
- Superb analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency in using remote collaboration tools (e.g., video conferencing, remote desktop).
- Ability to work independently and manage time effectively in a remote setting.
- Experience with instrumentation, control systems, or automation is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Installation & Maintenance Technician - Remote Field Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Senior Installation and Maintenance Technician to join their fully remote technical support team. This role is critical for providing expert remote guidance and troubleshooting for complex equipment installations and ongoing maintenance. The ideal candidate will possess extensive hands-on experience in mechanical, electrical, and potentially software systems, coupled with exceptional problem-solving abilities and strong communication skills. You will be responsible for remotely diagnosing issues, guiding on-site personnel (or clients) through intricate installation procedures, performing preventative maintenance, and resolving technical malfunctions. A deep understanding of diagnostic tools, schematics, and technical manuals is essential. This position requires the ability to translate technical instructions clearly and effectively to individuals with varying levels of technical expertise. Collaboration with engineering and product development teams to provide feedback on product reliability and ease of installation/maintenance will also be a key aspect. We are looking for an individual who is highly self-motivated, organized, and thrives in a remote setting, demonstrating resilience and adaptability in addressing diverse technical challenges. The ability to manage multiple support requests, document solutions, and maintain detailed records of service activities is paramount. This is an excellent opportunity to leverage your technical expertise to support customers and ensure the optimal performance of critical equipment from a distance, impacting operations and services associated with **Malindi, Kilifi, KE**, and other client locations.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, maintenance, and repair of equipment.
- Troubleshoot and diagnose hardware, software, and system issues through remote communication.
- Guide on-site personnel or clients through complex installation and configuration procedures.
- Develop and maintain clear, concise technical documentation and troubleshooting guides.
- Perform remote diagnostics and analysis of equipment performance data.
- Identify root causes of technical problems and implement effective solutions.
- Collaborate with engineering teams to report product issues and suggest improvements.
- Manage service requests and prioritize tasks to ensure timely resolution.
- Provide training and support to field technicians or end-users as needed.
- Ensure adherence to safety protocols and quality standards in all remote guidance.
- High school diploma or equivalent; Technical certification or Associate's degree in a relevant field preferred.
- Minimum of 6 years of experience in installation, maintenance, and repair of industrial or technical equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and the ability to interpret technical schematics and manuals.
- Exceptional troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools and platforms is highly desirable.
- Customer-focused attitude with a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
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