792 Remote Customer Support Lead Technical Solutions jobs in Kenya
Remote Customer Support Lead - Technical Solutions
Posted 6 days ago
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Job Description
Our client, a fast-growing SaaS company, is looking for an experienced and empathetic Remote Customer Support Lead to manage and mentor their remote customer support team. This role is fully remote, offering the opportunity to lead from anywhere within Kenya. You will be responsible for overseeing the daily operations of the customer support function, ensuring timely and effective resolution of customer inquiries and issues across multiple channels (email, chat, phone). Your leadership will involve setting performance standards, coaching team members, conducting training sessions, and implementing best practices to enhance customer satisfaction and loyalty. You will also be involved in analyzing customer feedback and support metrics to identify areas for improvement and contribute to product development insights. The ideal candidate will have a proven track record in customer service leadership, with at least 3 years of experience managing a support team, preferably in a remote setting. Excellent communication, interpersonal, and conflict-resolution skills are paramount. A deep understanding of customer support software and CRM systems is essential. You must be highly organized, proactive, and capable of motivating a distributed team. A passion for delivering exceptional customer experiences and a strategic approach to problem-solving are key requirements. This remote leadership position offers a unique opportunity to shape the customer support function of a dynamic company. We are seeking an individual who can foster a positive and high-performing team culture in a virtual environment. Join us in providing unparalleled support to our valued customers, contributing directly to the company's success. This role is advertised with the context of Garissa, Garissa, KE .
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Lead Cloud Solutions Architect - IT & Software
Posted 22 days ago
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Job Description
Our client is seeking an exceptional Lead Cloud Solutions Architect to join their cutting-edge IT and Software division. This is a fully remote role, offering a unique opportunity to work with a globally distributed team and design transformative cloud solutions. You will be responsible for architecting, deploying, and managing scalable, secure, and high-performance cloud infrastructures on major platforms such as AWS, Azure, and GCP. This role demands a strategic thinker with deep technical expertise in cloud computing, containerization, microservices, and DevOps practices. You will lead a team of cloud engineers, guide architectural decisions, and collaborate closely with development and operations teams to ensure seamless integration and optimal system performance.
Responsibilities:
Qualifications:
Responsibilities:
- Design and implement enterprise-level cloud solutions, ensuring scalability, reliability, and security.
- Develop and enforce cloud architecture best practices, standards, and governance.
- Lead the migration of on-premises applications and infrastructure to the cloud.
- Oversee the implementation of Infrastructure as Code (IaC) and CI/CD pipelines.
- Provide technical leadership and mentorship to cloud engineering teams.
- Collaborate with stakeholders to define technical requirements and translate them into architectural designs.
- Evaluate and recommend new cloud technologies and services to enhance existing solutions.
- Troubleshoot and resolve complex cloud infrastructure issues.
- Ensure compliance with security policies and regulatory requirements in cloud environments.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in IT infrastructure and software development, with at least 6 years focused on cloud architecture.
- Proven expertise in AWS, Azure, and/or GCP, including certifications such as AWS Certified Solutions Architect - Professional or Azure Solutions Architect Expert.
- Strong understanding of containerization technologies (Docker, Kubernetes).
- Extensive experience with DevOps principles and tools (CI/CD, Ansible, Terraform).
- Excellent problem-solving, communication, and leadership skills.
- Demonstrated ability to lead technical teams and manage complex projects in a remote setting.
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1
Senior Cloud Solutions Engineer (IT & Software)
Posted 7 days ago
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Job Description
Our client is a rapidly expanding technology firm seeking a highly skilled Senior Cloud Solutions Engineer to design, implement, and manage robust cloud infrastructures. This role is instrumental in driving our cloud strategy, ensuring scalability, security, and cost-efficiency for our diverse software solutions. As a fully remote position, you will collaborate with global engineering teams, architecting and maintaining critical cloud environments from anywhere.
Responsibilities:
Responsibilities:
- Design, deploy, and maintain highly available, scalable, and secure cloud infrastructures (AWS, Azure, GCP).
- Develop and implement cloud automation strategies using tools such as Terraform, Ansible, or CloudFormation.
- Monitor cloud environments for performance, security vulnerabilities, and cost optimization opportunities.
- Implement and manage containerization technologies like Docker and Kubernetes.
- Troubleshoot and resolve complex issues related to cloud services, networking, and applications.
- Develop and enforce cloud security best practices and compliance standards.
- Collaborate with software development teams to integrate applications with cloud services.
- Create and maintain comprehensive documentation for cloud architecture, configurations, and procedures.
- Participate in on-call rotation to provide 24/7 support for critical cloud infrastructure.
- Evaluate and recommend new cloud technologies and services to enhance our capabilities.
- Develop CI/CD pipelines to streamline application deployment and management.
- Mentor junior engineers and share expertise in cloud technologies.
- Manage cloud budgets and optimize resource utilization to control costs.
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree is a plus.
- Minimum of 7 years of experience in cloud engineering, DevOps, or a related IT infrastructure role.
- Proven experience with major cloud platforms such as AWS, Azure, or Google Cloud.
- Expertise in infrastructure as code (IaC) tools like Terraform or Ansible.
- Strong understanding of containerization technologies (Docker, Kubernetes).
- Proficiency in scripting languages such as Python, Bash, or PowerShell.
- In-depth knowledge of cloud networking, security principles, and best practices.
- Experience with CI/CD tools and methodologies.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills, essential for a remote work environment.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
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2
Senior Cloud Solutions Architect (IT & Software)
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Cloud Solutions Architect to join our fully remote IT & Software team. This is a pivotal role responsible for designing, implementing, and optimizing scalable, secure, and high-performance cloud-based solutions. You will work closely with development, operations, and business teams to translate complex requirements into robust cloud architectures, leveraging your deep expertise in AWS, Azure, or GCP. The ideal candidate possesses a strong understanding of cloud infrastructure, microservices, DevOps practices, and security principles, coupled with excellent problem-solving and communication skills. You will play a key role in driving innovation and ensuring the reliability and efficiency of our cloud services from anywhere.
Key Responsibilities:
Key Responsibilities:
- Design, build, and maintain scalable, secure, and highly available cloud infrastructure.
- Develop and implement cloud migration strategies for existing applications and services.
- Collaborate with engineering teams to define infrastructure requirements and best practices.
- Implement and manage containerization technologies (e.g., Docker, Kubernetes).
- Ensure adherence to cloud security best practices and compliance requirements.
- Optimize cloud costs and performance through effective resource management and architectural design.
- Automate infrastructure deployment and management processes using Infrastructure as Code (IaC) tools.
- Provide technical leadership and guidance on cloud technologies and strategies.
- Troubleshoot and resolve complex infrastructure issues across multiple cloud environments.
- Stay current with the latest cloud computing trends, services, and technologies.
- Develop and maintain comprehensive architectural documentation.
- Mentor junior engineers and share knowledge within the team.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Minimum of 8 years of experience in IT infrastructure, with at least 5 years focused on cloud architecture and engineering (AWS, Azure, or GCP).
- Proven experience designing and deploying complex cloud solutions.
- Strong understanding of networking, security, and database technologies in cloud environments.
- Proficiency with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
- Experience with containerization and orchestration platforms (Docker, Kubernetes).
- Knowledge of DevOps principles and CI/CD pipelines.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and collaboration skills, with the ability to articulate technical concepts to diverse audiences.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert) are highly preferred.
- Ability to work effectively in a fully remote, collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
3
Lead Software Architect - Cloud Solutions
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an exceptional Lead Software Architect to drive the design and implementation of cutting-edge cloud-based solutions. This is a fully remote position, offering the opportunity to shape the technical direction of innovative projects from anywhere. You will be responsible for defining the overall architecture of our software systems, ensuring scalability, reliability, and performance. Your expertise will be critical in selecting appropriate technologies, establishing coding standards, and guiding development teams. We expect a deep understanding of microservices architecture, containerization technologies (e.g., Docker, Kubernetes), and various cloud platforms (AWS, Azure, GCP). Experience with API design, database technologies (SQL and NoSQL), and CI/CD pipelines is essential. You will collaborate closely with product managers, engineers, and stakeholders to translate business requirements into robust technical solutions. The role involves mentoring junior developers, conducting code reviews, and staying abreast of emerging technology trends. Excellent problem-solving skills, a passion for clean code, and a proven ability to lead technical initiatives are required. This position offers a significant opportunity to impact the technological landscape for our client operating within the **Malindi, Kilifi, KE** tech ecosystem. You must possess strong leadership qualities, exceptional communication skills, and the ability to thrive in a fast-paced, collaborative remote environment.
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4
Remote Lead Cloud Solutions Architect - IT & Software
Posted 6 days ago
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Job Description
Our client is seeking a visionary and highly experienced Lead Cloud Solutions Architect to join their cutting-edge IT and Software division. This is a fully remote position, empowering you to design and implement scalable, secure, and robust cloud architectures from anywhere. The successful candidate will be a strategic thinker with deep expertise in cloud platforms (AWS, Azure, GCP), microservices, containerization, and DevOps practices. You will lead a talented team of architects and engineers, driving innovation and delivering transformative cloud solutions for our client's diverse business needs.
Responsibilities:
Responsibilities:
- Design, develop, and implement enterprise-level cloud strategies and architectures across multiple cloud platforms (AWS, Azure, GCP).
- Define cloud infrastructure standards, best practices, and governance policies.
- Lead the assessment and adoption of new cloud technologies and services to enhance performance, scalability, and cost-efficiency.
- Collaborate closely with software development, operations, and security teams to ensure seamless integration and deployment of cloud-based solutions.
- Architect solutions leveraging microservices, containerization (Docker, Kubernetes), serverless computing, and CI/CD pipelines.
- Provide technical leadership and mentorship to cloud engineers and architects, fostering a culture of continuous learning and innovation.
- Conduct architectural reviews and provide guidance on cloud adoption, migration strategies, and modernization efforts.
- Ensure the security, compliance, and reliability of cloud environments through robust design and implementation.
- Develop and manage cloud budgets, optimizing resource utilization for cost-effectiveness.
- Create and maintain comprehensive architectural documentation, including diagrams, specifications, and operational procedures.
- Stay at the forefront of cloud computing trends, emerging technologies, and industry best practices.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in IT infrastructure and software development, with at least 5 years focused on cloud architecture.
- Deep expertise in designing and implementing solutions on major cloud platforms (AWS, Azure, GCP), including certification at an expert level (e.g., AWS Certified Solutions Architect - Professional).
- Proven experience with microservices architecture, container orchestration (Kubernetes), and CI/CD tools.
- Strong understanding of networking, security, database technologies, and infrastructure as code (IaC) tools (e.g., Terraform, Ansible).
- Demonstrated leadership capabilities with experience managing and mentoring technical teams.
- Excellent problem-solving, analytical, and strategic thinking skills.
- Exceptional communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to thrive in a fast-paced, remote work environment.
- Experience with hybrid and multi-cloud environments is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Remote Principal Cloud Solutions Architect (IT & Software)
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly experienced Principal Cloud Solutions Architect to lead their cloud infrastructure strategy in a fully remote capacity. This senior role is critical for designing, implementing, and managing scalable, secure, and cost-effective cloud solutions across multiple platforms (AWS, Azure, GCP). You will be instrumental in guiding the organization's cloud adoption journey, architecting robust solutions that support complex applications and business objectives. This is a remote-first position, demanding excellent communication and collaboration skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Design and architect enterprise-level cloud solutions, ensuring high availability, performance, and security.
- Lead the migration of existing applications and infrastructure to the cloud.
- Develop cloud strategy and roadmap in alignment with business goals.
- Provide technical leadership and guidance to development and operations teams on cloud best practices.
- Evaluate and recommend cloud services and technologies to meet business requirements.
- Implement and manage Infrastructure as Code (IaC) using tools like Terraform or CloudFormation.
- Ensure compliance with security policies, industry regulations, and governance frameworks within the cloud environment.
- Optimize cloud resource utilization and costs.
- Troubleshoot complex cloud infrastructure issues and provide timely resolutions.
- Mentor junior cloud engineers and architects.
- Stay current with the latest cloud technologies, services, and industry trends.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.
- 12+ years of experience in IT infrastructure, with at least 7 years focused on cloud architecture and engineering (AWS, Azure, GCP).
- Proven experience designing and implementing large-scale, complex cloud solutions.
- Expertise in containerization technologies (Docker, Kubernetes).
- Strong understanding of networking, security, and database technologies in cloud environments.
- Experience with CI/CD pipelines and DevOps practices.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Outstanding communication, presentation, and interpersonal skills, capable of engaging with both technical and non-technical stakeholders remotely.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert) are highly desirable.
- Experience leading technical teams and projects.
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6
Principal Cloud Solutions Architect (IT & Software - Remote)
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and visionary Principal Cloud Solutions Architect to lead our cloud infrastructure strategy and implementation in a fully remote setting. This senior technical role is critical for designing, building, and optimizing scalable, secure, and cost-effective cloud-native solutions across major cloud platforms (AWS, Azure, GCP). You will be responsible for defining cloud architecture best practices, establishing governance frameworks, and guiding engineering teams in the adoption and migration of applications to the cloud. Your expertise will be crucial in evaluating new cloud technologies, developing migration roadmaps, and ensuring the reliability and performance of our cloud environments. Responsibilities include creating detailed architectural designs, conducting technical reviews, troubleshooting complex cloud issues, and mentoring junior architects and engineers. You will collaborate closely with development, operations, and security teams to ensure alignment with business objectives and security policies. A deep understanding of microservices architecture, containerization (Docker, Kubernetes), CI/CD pipelines, and infrastructure as code (IaC) is essential. The ideal candidate possesses exceptional analytical and problem-solving skills, strong communication abilities, and a proven track record of delivering large-scale cloud projects. As this is a fully remote position, you must be a self-starter with excellent organizational skills and the ability to thrive in a collaborative, virtual environment. You will be a key technical advisor, influencing strategic decisions regarding our cloud adoption and digital transformation initiatives. This is an unparalleled opportunity to shape the future of our technology landscape and drive innovation at the forefront of cloud computing, all from a flexible, remote workspace.
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7
Lead Software Engineer, Cloud Solutions
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Software Engineer to spearhead the development of innovative cloud solutions. This is a fully remote role, offering an exceptional opportunity to work on cutting-edge technology from anywhere. You will lead a team of talented engineers, architecting, developing, and deploying scalable, high-performance cloud-native applications. Responsibilities include defining technical roadmaps, mentoring junior developers, conducting code reviews, and ensuring the adoption of best practices in software development and DevOps. The ideal candidate will have extensive experience in cloud platforms such as AWS, Azure, or GCP, and a strong command of multiple programming languages (e.g., Python, Java, Go). Proven experience in microservices architecture, containerization (Docker, Kubernetes), and CI/CD pipelines is essential. You should possess a deep understanding of distributed systems, database technologies (SQL and NoSQL), and security best practices. Exceptional problem-solving skills, a passion for clean code, and a commitment to delivering robust, maintainable software are required. This role demands strong leadership qualities, excellent communication skills, and the ability to collaborate effectively with product managers and stakeholders. You will play a pivotal role in shaping the future of our cloud infrastructure and driving technological innovation. Join a forward-thinking company and contribute to projects that have a global impact. The Mlolongo, Machakos, KE region's technological advancement will be bolstered by the cutting-edge solutions you architect and deploy remotely. We are looking for individuals who are passionate about building high-quality software and fostering a collaborative engineering culture. Your expertise will be crucial in driving our digital strategy forward.
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8
Senior Cloud Solutions Architect - IT & Software (Remote)
Posted 13 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing IT and software solutions provider, is seeking a highly experienced Senior Cloud Solutions Architect to join our elite, fully remote technical team. This critical role involves designing, implementing, and managing scalable, secure, and cost-effective cloud infrastructures for a diverse range of clients. You will be the primary technical advisor, translating business requirements into robust cloud solutions using leading cloud platforms such as AWS, Azure, or Google Cloud. The ideal candidate will possess a Bachelor's degree in Computer Science, Engineering, or a related field, coupled with extensive hands-on experience in cloud architecture, deployment, and migration strategies. Certifications such as AWS Certified Solutions Architect Professional, Azure Solutions Architect Expert, or Google Professional Cloud Architect are highly desirable. Your responsibilities will include developing detailed cloud architecture designs, defining best practices for cloud security and governance, automating deployment processes using IaC (Infrastructure as Code) tools (e.g., Terraform, CloudFormation), and providing expert guidance on cloud migration initiatives. You will also collaborate closely with development, operations, and security teams to ensure seamless integration and optimal performance of cloud environments. This fully remote position requires exceptional problem-solving skills, a deep understanding of distributed systems, networking, and cybersecurity principles, and outstanding communication abilities for effective client and team interaction. The ability to work independently, manage complex projects, and stay current with evolving cloud technologies is essential. This is an outstanding opportunity to make a significant impact on cloud strategy and implementation from a remote location, ideally within or near Kericho, Kericho, KE , supporting our global client base.
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