What Jobs are available for Remote Customer Service Representative in Kenya?
Showing 3907 Remote Customer Service Representative jobs in Kenya
Remote Customer Service Representative
Posted 4 days ago
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Job Description
Our client is seeking dedicated and customer-focused Remote Customer Service Representatives to manage customer interactions across various communication channels. This is a remote-first position, allowing you to contribute to our client's success from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Excellent communication and problem-solving skills are essential for this role.
Responsibilities:
Qualifications:
This role is entirely remote, offering significant flexibility. While the position is associated with Garissa, Garissa, KE , you will be working from your chosen location. Our client is committed to fostering a collaborative and supportive remote work environment, providing all the necessary tools and training for success. If you are passionate about customer satisfaction and thrive in a remote setting, we encourage you to apply.
Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat messages efficiently and professionally.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve customer complaints, provide appropriate solutions and alternatives within the given time frames, and follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and actions taken.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Identify opportunities for upselling or cross-selling relevant products or services where applicable.
- Escalate unresolved issues to the appropriate internal teams.
- Continuously strive to improve customer service performance through feedback and ongoing training.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A reliable internet connection and a quiet workspace are required for remote work.
- Proficiency in English and Swahili.
- Patience and empathy when dealing with challenging customer situations.
- A proactive approach to problem-solving and a willingness to go the extra mile.
This role is entirely remote, offering significant flexibility. While the position is associated with Garissa, Garissa, KE , you will be working from your chosen location. Our client is committed to fostering a collaborative and supportive remote work environment, providing all the necessary tools and training for success. If you are passionate about customer satisfaction and thrive in a remote setting, we encourage you to apply.
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0
Customer Service Representative - Remote
Posted today
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused Customer Service Representatives to join their team, providing essential support from their **Nyeri, Nyeri, KE** office. This role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help customers.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and potentially chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating complex cases as needed.
- Process orders, forms, applications, and requests.
- Maintain customer records by updating account information.
- Identify customer needs and help customers use specific features.
- Follow communication procedures, guidelines, and policies.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Gather customer feedback and share it with the team for service improvement.
- Meet personal/team sales, productivity, and quality targets.
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1
Senior Customer Service Representative (Remote)
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative technological solutions, is seeking dedicated and empathetic Senior Customer Service Representatives to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional technical support and resolving inquiries with efficiency and professionalism. You will handle a variety of customer issues, including troubleshooting software and hardware problems, guiding users through product features, and addressing billing-related queries. The ideal candidate possesses outstanding communication skills, patience, and a strong aptitude for problem-solving. Previous experience in a customer-facing role, preferably in technical support or a related field, is required. You should be adept at using customer relationship management (CRM) software and various ticketing systems. This fully remote position requires you to have a reliable internet connection and a dedicated workspace conducive to providing excellent customer service. You must be self-motivated, able to manage your time effectively, and work independently while adhering to service level agreements (SLAs). We are looking for individuals who can de-escalate tense situations, empathize with customer concerns, and offer clear, concise solutions. Your ability to document customer interactions accurately and thoroughly will be crucial. You will also contribute to internal knowledge bases by sharing insights and feedback from customer interactions. Training and ongoing development opportunities will be provided to ensure you stay up-to-date with our client's products and services. This is a fantastic opportunity to build a career in customer support within a flexible, remote setting, contributing directly to customer satisfaction and loyalty. Your dedication to providing outstanding service will be highly valued. We are looking for team members who are passionate about helping others and are eager to learn and grow.
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2
Remote Customer Service Representative - E-commerce
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their thriving e-commerce operations. This is a fully remote position, allowing you to provide exceptional support to our customers from anywhere. In this role, you will be the primary point of contact for customer inquiries, resolving issues related to orders, products, shipping, and returns. You will leverage various communication channels, including email, live chat, and phone, to ensure a seamless customer experience. Responsibilities include actively listening to customer concerns, identifying root causes of issues, and providing accurate and timely solutions. You will document customer interactions and feedback, contributing to service improvements and product development. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and professional demeanor. Previous experience in a customer-facing role, preferably within the retail or e-commerce sector, is highly desirable. Proficiency in using customer relationship management (CRM) software and navigating online platforms is essential. You must be a self-starter, capable of managing your workload independently in a remote setting, with strong organizational and time-management skills. The ability to multitask and adapt to a fast-paced environment is crucial. This role requires a strong understanding of customer service principles and a commitment to exceeding customer expectations. We are looking for individuals who are passionate about helping others and are adept at de-escalating challenging situations. As part of a distributed team, you will need to be proactive in seeking information and collaborating with colleagues. This is an excellent opportunity to contribute to a growing company while enjoying the benefits of a flexible, remote work arrangement. We are committed to providing a supportive remote work environment and opportunities for professional growth. Our client values individuals who are reliable, detail-oriented, and committed to delivering outstanding service. If you have a knack for problem-solving and a genuine desire to make a positive impact on customer satisfaction, we encourage you to apply.
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3
Remote Customer Service Representative - Retail
Posted today
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a leading retail organization. You will handle customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding products, orders, and services.
- Provide accurate information about products, pricing, and promotions.
- Process customer orders, returns, and exchanges with attention to detail.
- Troubleshoot and resolve customer complaints and issues with empathy and patience.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Adhere to company policies and procedures to ensure compliance.
- Provide feedback to management on customer concerns and product issues.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office space with reliable high-speed internet access.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work independently and meet performance targets.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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4
Remote Customer Service Representative - Technical Support
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and tech-savvy Customer Service Representative to join their fully remote support team. In this role, you will be the first point of contact for customers seeking technical assistance, troubleshooting issues, and ensuring a positive user experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues, guiding users through step-by-step solutions.
- Diagnose and identify the root cause of technical problems, escalating complex issues to higher-level support when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by delivering professional and empathetic support.
- Assist customers with product setup, configuration, and general usage inquiries.
- Stay up-to-date with product updates, new features, and technical documentation.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team.
- Collaborate with other support team members to share knowledge and best practices in a remote environment.
- High school diploma or equivalent; a degree in Computer Science, Information Technology, or a related field is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and multitask in a remote setting.
- A reliable internet connection and a quiet workspace are essential for this remote role.
- Basic knowledge of operating systems (Windows, macOS) and common software suites.
- A proactive approach to problem-solving and a willingness to learn.
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5
Remote Customer Service Representative - Multilingual Support
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Remote Customer Service Representatives to join their growing support team. This is a fully remote position, offering the flexibility to provide exceptional service from anywhere. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing information about products and services. A strong commitment to customer satisfaction, excellent communication skills, and a patient demeanor are essential. You will handle inbound calls, emails, and chat support, ensuring a positive and efficient customer experience. Training will be provided on our client's products, services, and support systems, enabling you to become a product expert.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Guide customers through product features, troubleshooting steps, and account management.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and address customer needs to enhance satisfaction and build loyalty.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Adhere to all customer service policies, procedures, and quality standards.
- Meet or exceed individual and team performance goals, including response times and customer satisfaction ratings.
- Contribute to team efforts by accomplishing related results as needed.
- Participate in ongoing training to stay updated on product knowledge and support processes.
- Proactively identify opportunities to improve the customer experience.
- Handle sensitive customer information with care and confidentiality.
- Contribute to a positive and supportive remote team environment.
- High school diploma or equivalent; further education or customer service training is a plus.
- Proven experience in a customer service or client support role, preferably in a call center or remote setting.
- Excellent verbal and written communication skills, with a clear and professional tone.
- Strong active listening skills and empathy towards customer concerns.
- Proficiency in using computers, including navigating multiple software applications simultaneously.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and the ability to think on your feet.
- Adaptability and willingness to learn new products and processes quickly.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Experience with CRM software is beneficial.
- Multilingual abilities are highly desirable.
- This role is based in Kisumu, Kisumu, KE but is performed entirely remotely.
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