7,546 Remote Automotive Service Manager jobs in Kenya
Remote Automotive Service Manager
Posted 22 days ago
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Job Description
Our client is seeking an experienced and customer-focused Remote Automotive Service Manager to oversee and optimize their service operations. This is a fully remote position, allowing you to lead and manage a team of automotive service professionals from any location. You will be responsible for ensuring exceptional customer satisfaction, managing service department operations, and driving profitability. The ideal candidate will possess extensive knowledge of automotive repair, diagnostics, and maintenance. Proven experience in managing service advisors, technicians, and workshop operations is essential. Strong leadership, communication, and problem-solving skills are required to effectively guide the team and resolve customer issues. You must be adept at utilizing service management software and digital tools to track performance, manage schedules, and maintain inventory. As a remote manager, excellent organizational skills and the ability to motivate and manage a distributed team are crucial. We are looking for a highly motivated individual with a passion for the automotive industry and a commitment to delivering outstanding service. This role offers the flexibility of remote work, providing a unique opportunity for work-life integration. You will play a vital role in maintaining the high standards of our automotive service department and ensuring the satisfaction of our valued customers. Join our dynamic company and contribute to our continued success in the automotive sector. The successful applicant will be a strategic thinker, a skilled leader, and dedicated to achieving operational excellence and customer loyalty.
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Remote Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking a skilled and customer-focused Remote Automotive Service Advisor to manage client communication and service scheduling for their automotive operations. This remote role is ideal for an individual with a strong understanding of automotive repair processes and exceptional customer service skills. You will be the primary point of contact for customers, diagnosing their vehicle issues, explaining repair options, and ensuring customer satisfaction throughout the service process. The successful candidate will manage appointments, liaise with technicians, and maintain clear communication channels, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Communicate effectively with customers to understand their vehicle's needs and concerns.
- Diagnose reported issues and recommend appropriate automotive services and repairs.
- Provide clear and accurate explanations of service recommendations, costs, and timelines to customers.
- Schedule service appointments and manage the workflow for automotive technicians.
- Maintain detailed records of vehicle services, repairs, and customer interactions.
- Liaise between customers and the technical team to ensure smooth service delivery.
- Address customer inquiries and resolve any issues or complaints professionally.
- Promote additional services and products that meet customer needs.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Maintain up-to-date knowledge of automotive technologies, services, and industry trends.
- Process service orders and payments accurately.
- High school diploma or equivalent; technical certification in automotive repair is a significant advantage.
- Minimum of 3 years of experience as an Automotive Service Advisor, Technician, or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to explain technical information in an understandable manner to non-technical customers.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and manage customer interactions effectively in a remote setting.
- Detail-oriented with a commitment to accuracy.
- A passion for cars and providing exceptional customer experiences.
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Remote Automotive Service Technician
Posted 22 days ago
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Job Description
Our client, a dynamic force in the Automotive sector, is seeking a skilled and experienced Remote Automotive Service Technician to join their innovative team. This is a fully remote position, perfect for a technician who excels in diagnostics and remote support. You will leverage advanced diagnostic tools and your extensive knowledge of vehicle systems to provide expert technical support and guidance to customers and on-site technicians. Your responsibilities will include diagnosing complex vehicle issues remotely, interpreting diagnostic data, guiding repair procedures, and ensuring customer satisfaction through effective problem-solving. This role requires a deep understanding of various vehicle makes and models, electrical systems, engine diagnostics, and emission controls. You will act as a key resource, troubleshooting challenging problems and developing clear, actionable solutions. The ideal candidate is a proactive communicator with excellent problem-solving skills and the ability to explain technical information clearly to a non-technical audience. You must be highly organized, detail-oriented, and capable of working independently in a remote environment. This is an exciting opportunity to apply your automotive expertise in a cutting-edge remote capacity, contributing to the advancement of automotive service technology and customer support.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical assistance and diagnostic support for automotive issues.
- Interpret vehicle diagnostic codes and data to identify root causes of problems.
- Guide customers and on-site technicians through complex repair procedures.
- Troubleshoot electrical, mechanical, and engine-related system failures.
- Develop clear and concise repair recommendations and solutions.
- Maintain accurate records of remote consultations and resolutions.
- Stay up-to-date with the latest automotive technologies, trends, and diagnostic tools.
- Collaborate with product development teams to provide feedback on vehicle systems.
- Ensure a high level of customer satisfaction through effective problem-solving.
- Assist in the creation and updating of technical documentation and service manuals.
Qualifications:
- High school diploma or equivalent; Associate's degree or relevant certifications (ASE) preferred.
- Minimum of 3-5 years of experience as an Automotive Service Technician.
- Strong diagnostic skills across various vehicle makes and models.
- Proficiency with automotive diagnostic software and hardware.
- Excellent understanding of vehicle electrical, mechanical, and powertrain systems.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote setting.
- Detail-oriented with strong problem-solving capabilities.
- Familiarity with hybrid and electric vehicle systems is a plus.
- Dedication to providing exceptional technical support and customer service.
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2
Remote Automotive Service Technician - Diagnostics
Posted today
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Job Description
Our client is seeking a skilled and detail-oriented Automotive Service Technician specializing in diagnostics to join their fully remote team. In this role, you will leverage your expertise to diagnose and troubleshoot complex mechanical and electrical issues in vehicles, providing expert repair recommendations and solutions. This position requires a strong understanding of modern automotive systems, including engines, transmissions, brakes, and electronic control units. You will utilize advanced diagnostic equipment and software to identify the root cause of problems, ensuring accurate and efficient repairs. The ideal candidate will possess ASE certifications (or equivalent) and a minimum of 3-5 years of hands-on experience as an automotive technician. Excellent diagnostic and problem-solving skills are paramount, along with proficiency in using scan tools and other diagnostic hardware. While this is a remote role, it involves providing remote support and guidance to on-site technicians or customers with technical inquiries. You will maintain detailed service records, document findings accurately, and communicate effectively with service advisors and customers regarding repair needs and solutions. Strong communication and customer service skills are essential for explaining technical issues in an understandable manner. This is a unique opportunity for an experienced automotive technician to transition into a remote support role, offering greater flexibility and a focus on specialized diagnostic work. Our client provides access to comprehensive online training resources and supports professional development. We are looking for a self-motivated and reliable individual who is passionate about automotive technology and committed to delivering high-quality service. Join our client's mission to provide exceptional automotive care and customer satisfaction, even from a distance. Your expertise in diagnosing vehicle issues will be critical in ensuring vehicle safety and performance for our customers. We value technicians who are dedicated to staying current with evolving automotive technologies and repair techniques.
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Remote Automotive Service Advisor - Diagnostic Support
Posted 22 days ago
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Job Description
Our client, a leading automotive group, is seeking a highly knowledgeable and customer-focused Remote Automotive Service Advisor to join their innovative team. This is a unique, fully remote opportunity where you will serve as the primary point of contact for customers seeking diagnostic support and service scheduling for their vehicles. Leveraging your expertise in automotive systems and excellent communication skills, you will guide customers through the diagnostic process, interpret technical information, and effectively communicate repair recommendations and costs. The ideal candidate possesses a strong technical background in automotive mechanics, coupled with exceptional customer service and problem-solving abilities. You must be comfortable working independently in a remote environment, utilizing advanced telecommunication and diagnostic support tools. Your role will be crucial in ensuring customer satisfaction and driving service department efficiency by providing expert advice and coordinating vehicle service appointments. Responsibilities include:
- Engaging with customers remotely to understand vehicle concerns and symptoms.
- Guiding customers through initial diagnostic steps and gathering relevant information.
- Interpreting vehicle diagnostic reports and technical data.
- Clearly explaining potential repairs, associated costs, and timelines to customers.
- Scheduling service appointments based on customer availability and workshop capacity.
- Liaising with the service technicians to ensure accurate understanding of vehicle issues and repair needs.
- Providing excellent customer service, building trust, and ensuring customer satisfaction.
- Maintaining detailed records of customer interactions and service requests.
- Upselling relevant services and maintenance packages where appropriate.
- Troubleshooting and resolving customer inquiries and concerns related to vehicle service.
- Staying up-to-date with the latest automotive technologies and diagnostic procedures.
- Collaborating with dealership management to improve service processes.
- Proven experience as an Automotive Service Advisor, Technician, or in a similar customer-facing automotive role.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, listening, and interpersonal skills.
- Ability to clearly explain technical information to non-technical customers.
- Proficiency in using automotive diagnostic equipment and software.
- Experience with remote communication tools and CRM systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for the automotive industry and providing exceptional customer service.
- Automotive certifications (e.g., ASE) are highly desirable.
- A bachelor's degree in automotive technology or a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Manager - Technical Operations
Posted 22 days ago
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Job Description
Our client, a leading automotive distributor and service provider, is seeking a highly skilled and experienced Remote Automotive Service Manager to lead their technical operations support team. This is a unique opportunity to work remotely, providing expert guidance and operational oversight for service centers across the region. The ideal candidate will have a comprehensive understanding of automotive diagnostics, repair procedures, customer service, and team leadership within the automotive sector.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance to automotive service technicians and advisors.
- Oversee the quality of automotive repairs and diagnostics, ensuring adherence to manufacturer standards and best practices.
- Manage service department operations, including workflow, scheduling, and resource allocation, remotely.
- Monitor key performance indicators (KPIs) for service centers, such as customer satisfaction, repair turnaround time, and profitability.
- Develop and implement training programs for service staff to enhance technical skills and customer service capabilities.
- Ensure compliance with all safety regulations and environmental standards in service operations.
- Handle escalated customer complaints and technical issues, providing effective resolutions.
- Analyze service data to identify trends, areas for improvement, and opportunities for growth.
- Collaborate with parts departments to ensure efficient inventory management and parts availability.
- Assist in the development and implementation of new service offerings and technologies.
- Maintain strong communication channels with dealership management and manufacturer representatives.
- Bachelor's degree in Automotive Engineering, Business Administration, or a related field. Relevant technical certifications are highly desirable.
- Minimum of 8 years of experience in the automotive service industry, with at least 4 years in a management or supervisory role.
- In-depth knowledge of automotive diagnostics, repair techniques, and current automotive technologies.
- Proven experience in managing service operations, improving efficiency, and enhancing customer satisfaction.
- Strong leadership, team-building, and motivational skills.
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with technicians, customers, and management remotely.
- Proficiency in automotive diagnostic software, service management systems, and general office software.
- Must be highly organized, detail-oriented, and capable of managing multiple priorities in a remote setting.
- This role is fully remote, providing support to automotive service operations in and around the Thika, Kiambu, KE area, and potentially other locations.
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5
Remote Automotive Service Technician - Diagnostic Specialist
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Automotive Service Technician with a specialization in diagnostics to join their innovative team. This is a fully remote position, offering the unique opportunity to provide expert diagnostic services and technical support from your own workshop or home office. You will be responsible for remotely diagnosing complex automotive issues using advanced diagnostic tools and software, providing clear and concise repair recommendations, and guiding fellow technicians or customers through repair procedures. This role requires exceptional analytical skills, a deep understanding of automotive systems, and proficiency with cutting-edge diagnostic equipment. You will be a critical point of contact for resolving challenging technical problems across a wide range of vehicle makes and models. Key responsibilities include interpreting diagnostic trouble codes (DTCs), analyzing sensor data, performing remote troubleshooting, and documenting diagnostic findings accurately. You will also contribute to building a comprehensive knowledge base by sharing insights and solutions. The ideal candidate will have a passion for automotive technology, a meticulous approach to problem-solving, and excellent communication skills to effectively convey technical information. Experience with remote support platforms and a strong internet connection are essential. This position is ideal for an automotive expert looking to leverage their diagnostic prowess in a flexible, remote setting, supporting operations related to **Kisumu, Kisumu, KE**. If you are a diagnostic wizard eager to tackle intricate automotive puzzles from the comfort of your remote workspace, we encourage you to apply.
Responsibilities:
Responsibilities:
- Perform advanced remote diagnostics on a wide variety of automotive systems.
- Interpret diagnostic trouble codes (DTCs) and analyze vehicle data.
- Troubleshoot complex mechanical and electrical issues using remote tools.
- Provide clear and actionable repair recommendations to other technicians or customers.
- Document all diagnostic findings, procedures, and solutions accurately.
- Maintain up-to-date knowledge of automotive technology and diagnostic tools.
- Contribute to the development of a remote technical support knowledge base.
- Assist in training and mentoring junior technicians on diagnostic techniques.
- Ensure efficient and effective resolution of technical issues.
- Communicate effectively with team members and stakeholders regarding technical challenges.
- Certified Automotive Technician (e.g., ASE certifications).
- Minimum of 5 years of experience as an automotive technician, with a strong focus on diagnostics.
- Proficiency with modern automotive diagnostic equipment and software.
- In-depth knowledge of engine management, electrical systems, and other vehicle components.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills for remote interaction.
- Experience with remote support tools and platforms.
- Ability to work independently and manage time effectively in a remote setting.
- A dedicated and reliable internet connection is mandatory.
- Passion for automotive technology and continuous learning.
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6
Heavy Vehicle Mechanic & Fleet Maintenance Supervisor
Posted 22 days ago
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Job Description
Our client, a prominent logistics and transportation company, is seeking a skilled and experienced Heavy Vehicle Mechanic to also assume supervisory responsibilities for their fleet maintenance operations in **Nakuru, Nakuru, KE**. This hands-on role requires a strong mechanical aptitude and the ability to lead a small team of technicians. You will be responsible for the full spectrum of maintenance and repair for a diverse fleet of heavy-duty trucks, buses, and other commercial vehicles. This includes performing routine inspections, diagnosing and troubleshooting complex mechanical and electrical issues, and conducting major repairs. The successful candidate will also oversee the daily activities of the maintenance team, ensuring efficient workflow, adherence to safety standards, and timely completion of all repair and maintenance tasks. Responsibilities include scheduling preventative maintenance, managing inventory of parts and supplies, maintaining accurate service records, and ensuring compliance with all relevant regulations. You will be expected to stay updated on the latest diagnostic tools and repair techniques for heavy vehicles. The ability to effectively communicate with drivers and other departments to understand vehicle issues and coordinate repairs is crucial. This is an excellent opportunity for a qualified mechanic looking to take on a leadership role and contribute to the operational efficiency of a vital fleet. A strong commitment to safety, quality workmanship, and team collaboration is essential for success in this position. The ideal candidate will have extensive experience with diesel engines, hydraulic systems, braking systems, and electrical diagnostics specific to commercial vehicles. Proven leadership or supervisory experience is highly advantageous.
Key Responsibilities:
Key Responsibilities:
- Perform comprehensive inspections and diagnostics on heavy vehicles.
- Conduct repairs and maintenance on diesel engines, transmissions, and powertrains.
- Service and repair hydraulic, pneumatic, and electrical systems.
- Diagnose and resolve complex mechanical and electrical faults.
- Oversee and coordinate the work of maintenance technicians.
- Schedule and manage preventative maintenance programs for the fleet.
- Maintain accurate service records and repair histories.
- Manage inventory of spare parts and workshop supplies.
- Ensure adherence to all safety regulations and company policies.
- Communicate effectively with drivers regarding vehicle issues and repair status.
- Provide technical guidance and support to the maintenance team.
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7
Remote Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking an experienced and customer-focused Remote Senior Automotive Service Advisor to join their fully remote customer support and service management team. In this critical role, you will be the primary point of contact for customers seeking automotive service and repair advice, operating entirely from a remote location. You will leverage your extensive knowledge of automotive systems, repair processes, and customer service best practices to guide customers through service appointments, explain diagnoses, provide repair estimates, and ensure a positive service experience. Your responsibilities will include actively listening to customer concerns, accurately documenting vehicle issues, and effectively communicating technical information in a clear, understandable manner. You will work closely with remote service technicians and support staff to coordinate repairs, manage scheduling, and ensure timely completion of work. Building and maintaining strong customer relationships through exceptional communication and problem-solving will be paramount. You will also be involved in managing customer feedback, addressing complaints, and seeking solutions to ensure customer satisfaction. This position requires excellent interpersonal skills, a deep understanding of automotive terminology and procedures, and proficiency with customer relationship management (CRM) software and service scheduling systems. The ideal candidate is highly organized, detail-oriented, and possesses the ability to multitask effectively in a fast-paced, remote environment. A proactive approach to customer service and a commitment to upholding the highest standards of professionalism are essential. This is an outstanding opportunity for a seasoned Service Advisor to transition to a remote role, offering flexibility and the chance to focus on high-level customer interaction and service coordination. Responsibilities include:
- Engaging with customers remotely to understand their vehicle service and repair needs.
- Accurately documenting customer requests and vehicle concerns.
- Explaining diagnostic findings and proposed repair solutions clearly to customers.
- Providing detailed and accurate service estimates.
- Scheduling service appointments and managing repair workflows remotely.
- Liaising with remote technicians to ensure efficient and quality repair work.
- Addressing customer inquiries, concerns, and complaints promptly and professionally.
- Maintaining customer records and service histories in the CRM system.
- Ensuring a high level of customer satisfaction and retention.
- Staying updated on automotive technologies, service procedures, and company offerings.
- Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- In-depth knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency with CRM software and service management systems.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage workload effectively in a remote setting.
- High school diploma or equivalent; automotive technical certifications are a plus.
- Reliable high-speed internet and a suitable home office setup.
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8
Remote Field Service & Maintenance Coordinator
Posted 6 days ago
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Job Description
Our client is seeking a detail-oriented and highly organized Field Service & Maintenance Coordinator to join their fully remote operations team. This role is essential for managing and coordinating the activities of field service technicians, ensuring the timely and efficient execution of maintenance, repair, and installation services for our client's equipment and systems. The ideal candidate will possess strong logistical planning skills, excellent communication abilities, and a proactive approach to problem-solving, all within a remote work setting. You will be responsible for scheduling service appointments, managing technician dispatch, tracking work orders, and ensuring customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Schedule and dispatch field service technicians to customer sites for installations, maintenance, and repair activities, optimizing routes and schedules for efficiency.
- Manage and maintain a centralized database of service requests, work orders, and customer information.
- Communicate effectively with customers to confirm service appointments, provide updates, and address inquiries.
- Coordinate with the technical support team to ensure technicians have the necessary information and resources to complete their tasks.
- Track the progress of service requests and work orders, ensuring timely completion and adherence to service level agreements (SLAs).
- Manage inventory of spare parts and equipment required for field service operations, ensuring adequate stock levels.
- Prepare service reports and analyze data to identify trends, inefficiencies, and opportunities for improvement.
- Liaise with the sales and customer success teams to ensure seamless handover of client information and service requirements.
- Maintain records of technician certifications, training, and performance.
- Ensure compliance with all safety regulations and company policies during service operations.
- Handle customer escalations and resolve issues promptly and professionally.
- Foster a collaborative and efficient remote working environment within the service operations team.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 4 years of experience in field service coordination, dispatch, logistics, or a similar operational role.
- Proven ability to manage scheduling and dispatching for a team of field technicians.
- Strong understanding of maintenance, repair, and installation processes for (mention relevant equipment types).
- Excellent organizational and time management skills, with the ability to multitask effectively.
- Proficiency in using service management software, CRM systems, and MS Office Suite.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently, proactively identify potential issues, and implement solutions in a remote setting.
- Familiarity with inventory management principles.
- A customer-centric approach and a commitment to delivering high-quality service.
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