What Jobs are available for Product Description in Kenya?
Showing 251 Product Description jobs in Kenya
Lead Installation Technician - Specialized Equipment
Posted 1 day ago
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Job Description
Our client is seeking an experienced Lead Installation Technician to oversee the deployment of specialized industrial equipment. This is a fully remote role, where you will manage and coordinate installation projects remotely, providing expert guidance and support to on-site teams. Your primary responsibilities will include planning installation schedules, directing installation procedures, ensuring adherence to safety protocols, troubleshooting technical issues, and conducting final system testing and commissioning. The ideal candidate will have a strong background in mechanical or electrical installations, with proven experience in leading technical teams and managing complex projects. You must possess in-depth knowledge of specialized equipment, diagnostic tools, and installation best practices. Excellent communication, leadership, and problem-solving skills are critical for effectively managing remote installations and ensuring client satisfaction. You will be responsible for training and mentoring junior technicians and ensuring that all installations meet stringent quality standards. This position offers a unique opportunity to take on a leadership role in a remote capacity, contributing to the successful implementation of critical infrastructure from **Eldoret, Uasin Gishu, KE**.
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Field Service Technician - Specialized Equipment
Posted 2 days ago
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Job Description
Our client is seeking a skilled and resourceful Field Service Technician specializing in complex industrial equipment, to perform their duties remotely with client site visits as required. This role is crucial for ensuring the optimal performance and longevity of our advanced machinery across various client locations. You will be responsible for the installation, maintenance, troubleshooting, and repair of specialized equipment, requiring a deep technical understanding and hands-on expertise. While the role requires client-site presence for specific tasks, the core coordination, reporting, and diagnostic support will be managed remotely. This position demands excellent problem-solving skills, the ability to diagnose complex technical issues, and proficiency in using diagnostic tools and equipment manuals. You will interact directly with clients, providing technical support and ensuring customer satisfaction. The ideal candidate is highly independent, adaptable, and possesses strong communication skills to liaise effectively with both clients and the internal support team. This role offers the flexibility of remote management for non-site-specific tasks, coupled with the necessity of on-site interventions when required. You will be expected to maintain detailed service records, order necessary parts, and provide feedback for product improvement. The ability to manage your own schedule, including travel arrangements for site visits, is essential.
Responsibilities:
Responsibilities:
- Perform installation, commissioning, and calibration of specialized industrial equipment.
- Conduct routine preventive maintenance and inspections to ensure operational efficiency.
- Diagnose and troubleshoot complex technical issues with mechanical, electrical, and electronic systems.
- Perform repairs and replacements of faulty components.
- Provide on-site technical support and guidance to clients during installations and service calls.
- Maintain accurate and detailed service reports, including findings, actions taken, and recommendations.
- Manage inventory of spare parts and consumables for service activities.
- Respond to service requests and emergency calls in a timely and efficient manner.
- Collaborate with the engineering and support teams to resolve technical challenges.
- Ensure adherence to safety protocols and company procedures during all service activities.
- Technical diploma or degree in Electrical, Mechanical, or Electronic Engineering Technology, or a related field.
- Minimum of 4 years of experience as a Field Service Technician or in a similar technical role.
- Proven experience with installation, maintenance, and repair of complex machinery.
- Strong diagnostic and troubleshooting skills using specialized tools.
- Excellent understanding of electrical schematics, mechanical diagrams, and technical manuals.
- Proficiency in using diagnostic software and hardware.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- Willingness to travel to client sites as needed.
- Valid driver's license and a clean driving record.
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1
Remote Field Service Technician (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client, a global leader in advanced manufacturing and automation, is seeking a highly skilled and adaptable Remote Field Service Technician to provide on-site installation, maintenance, and repair services for their specialized industrial equipment. This position operates on a remote basis, coordinating with the central technical support team to deliver expert services directly at client locations across various regions. You will be responsible for performing diagnostic tests, troubleshooting complex mechanical and electrical issues, executing preventative maintenance schedules, and ensuring all equipment operates at peak performance. The ideal candidate will possess a strong mechanical and electrical aptitude, with hands-on experience working with industrial machinery, robotics, or complex automated systems. Responsibilities include responding to service requests promptly, documenting all service activities accurately, recommending necessary repairs or upgrades, and providing technical guidance to on-site client personnel. This role requires significant travel to customer sites, but the coordination and dispatch will be managed remotely, enabling a flexible work structure. Our client values technicians who are problem-solvers, possess excellent communication skills, and are committed to delivering exceptional customer service. A background in industrial maintenance, mechatronics, or a related engineering discipline is required, along with a minimum of three years of relevant field experience. If you are a self-motivated individual who enjoys problem-solving in diverse environments and is comfortable managing your own schedule and assignments remotely, we encourage you to apply. You will be an integral part of ensuring our client's equipment provides maximum uptime and efficiency for their customers. This role is crucial for maintaining client satisfaction and upholding our client's reputation for reliable support. You will be required to maintain a high level of technical proficiency and adapt to evolving equipment technologies. The successful candidate will demonstrate a strong understanding of safety protocols and best practices in industrial settings. This is an opportunity to utilize your expertise in a role that offers autonomy and the chance to work on cutting-edge industrial technology.
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2
Field Service Technician - Specialized Equipment (Remote)
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and technically proficient Field Service Technician to provide remote support for specialized industrial equipment. This role is crucial for ensuring our client's advanced machinery operates at peak efficiency. While the role is remote, it requires the ability to guide on-site personnel through complex installation, maintenance, and troubleshooting procedures via video conferencing and detailed instruction. The ideal candidate will possess a deep understanding of electro-mechanical systems, control systems, and diagnostic tools. You will be responsible for diagnosing reported faults, providing step-by-step guidance for repairs, and advising on preventative maintenance strategies. This position demands excellent problem-solving skills, patience, and the ability to communicate technical information clearly and concisely to individuals with varying levels of technical expertise.
Responsibilities:
Responsibilities:
- Provide remote technical assistance and troubleshooting for specialized equipment malfunctions.
- Guide on-site personnel through installation, calibration, and repair processes.
- Analyze diagnostic data and system logs to identify root causes of technical issues.
- Develop and deliver clear, concise instructions and procedures for technical tasks.
- Maintain accurate records of service calls, resolutions, and equipment performance.
- Proactively identify potential equipment issues and recommend preventative maintenance measures.
- Collaborate with engineering teams to relay feedback on equipment performance and design improvements.
- Stay updated on product knowledge, service bulletins, and technical documentation.
- Ensure customer satisfaction through effective problem resolution and communication.
- Assist in training new remote support personnel.
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3
Senior Field Service Technician - Specialized Equipment
Posted 1 day ago
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Job Description
Our client, a global provider of advanced industrial machinery, is seeking a highly skilled and dedicated Senior Field Service Technician to join their remote support and technical services division. This role is crucial for providing expert on-site and remote technical assistance to our clients, ensuring the optimal performance and longevity of their specialized equipment. You will diagnose and resolve complex technical issues, perform preventative maintenance, and conduct installations and upgrades, all while benefiting from a flexible, remote-centric work arrangement.
Key responsibilities include:
The ideal candidate will possess a technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation) or equivalent work experience. A minimum of 6 years of hands-on experience in field service, troubleshooting, and repair of complex industrial equipment is required. Proven ability to diagnose and resolve intricate technical problems is essential. Familiarity with PLC programming, HMI interfaces, and various diagnostic software is highly desirable. Excellent mechanical aptitude, electrical troubleshooting skills, and a strong understanding of industrial control systems are necessary. Superior customer service, communication, and problem-solving skills are paramount for this remote-support-focused role. You must be adept at working independently, managing your time effectively, and being adaptable to changing client needs. While the role involves some on-site travel, the operational support structure and administrative tasks are largely remote-based, offering a unique blend of flexibility and field engagement. Our client is committed to fostering a diverse and inclusive workforce and encourages applications from all qualified individuals.
Key responsibilities include:
- Providing advanced technical support and troubleshooting for specialized industrial equipment, both remotely and on-site at client locations as needed.
- Diagnosing mechanical, electrical, and software issues using diagnostic tools and technical documentation.
- Performing complex installations, maintenance, repairs, and upgrades on equipment.
- Developing and executing preventative maintenance schedules to minimize downtime and maximize equipment reliability.
- Conducting technical training for client personnel on equipment operation and maintenance.
- Documenting service activities, including repairs, maintenance performed, and parts used, in service management software.
- Collaborating with engineering and product development teams to provide feedback on equipment performance and potential improvements.
- Ensuring adherence to all safety regulations, company policies, and client site requirements.
- Managing service inventory and ensuring necessary parts and tools are available for service calls.
- Maintaining strong customer relationships and ensuring high levels of customer satisfaction.
- Contributing to the development of technical documentation and service bulletins.
The ideal candidate will possess a technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation) or equivalent work experience. A minimum of 6 years of hands-on experience in field service, troubleshooting, and repair of complex industrial equipment is required. Proven ability to diagnose and resolve intricate technical problems is essential. Familiarity with PLC programming, HMI interfaces, and various diagnostic software is highly desirable. Excellent mechanical aptitude, electrical troubleshooting skills, and a strong understanding of industrial control systems are necessary. Superior customer service, communication, and problem-solving skills are paramount for this remote-support-focused role. You must be adept at working independently, managing your time effectively, and being adaptable to changing client needs. While the role involves some on-site travel, the operational support structure and administrative tasks are largely remote-based, offering a unique blend of flexibility and field engagement. Our client is committed to fostering a diverse and inclusive workforce and encourages applications from all qualified individuals.
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4
Remote Lead Field Service Technician - Specialized Equipment
Posted 1 day ago
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Job Description
Our client, a leading manufacturer of specialized industrial machinery, is seeking a highly skilled and experienced Remote Lead Field Service Technician. In this role, you will provide remote technical support, guidance, and troubleshooting for complex equipment installations and maintenance issues. You will act as a primary escalation point for challenging technical problems, utilizing remote diagnostic tools and leading a team of technicians virtually to ensure minimal downtime for our clients. This is a fully remote position requiring extensive expertise and excellent communication skills.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for specialized industrial equipment.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and platforms.
- Guide on-site technicians through installation, maintenance, and repair procedures.
- Develop and update technical documentation, including service manuals, troubleshooting guides, and best practice articles.
- Conduct remote training sessions for customers and field service technicians.
- Analyze equipment performance data to identify potential issues and recommend preventative maintenance.
- Act as a primary point of escalation for critical technical issues, coordinating resolutions with engineering and product development teams.
- Manage spare parts inventory and recommend necessary replacements or upgrades remotely.
- Contribute to the design improvement process by providing feedback on equipment reliability and performance.
- Ensure high levels of customer satisfaction through efficient and effective remote support.
- Maintain accurate records of all service requests, troubleshooting steps, and resolutions in the CRM system.
- Stay up-to-date with the latest product updates, technical innovations, and industry best practices.
- Develop and implement remote service strategies to improve response times and first-time fix rates.
- Lead and mentor junior technicians through virtual coaching and knowledge sharing.
- Collaborate with sales and customer support teams to ensure seamless customer experience.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience as a Field Service Technician, with at least 3 years in a lead or senior role, specializing in complex industrial machinery.
- Proven expertise in diagnosing and resolving intricate mechanical, electrical, and software issues remotely.
- Proficiency with remote diagnostic tools, IoT platforms, and video conferencing technologies.
- Strong understanding of mechanical systems, electrical circuits, and industrial control systems.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills, with the ability to clearly explain technical concepts remotely.
- Ability to work independently, manage multiple priorities, and maintain a high level of productivity in a remote setting.
- Experience in technical writing and developing training materials.
- Familiarity with the industrial landscape in the Thika, Kiambu, KE region is advantageous but not required for this remote role.
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5
Lead Field Service Technician - Specialized Equipment
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to oversee the installation, maintenance, and repair of specialized industrial equipment. This role requires a deep understanding of mechanical, electrical, and electronic systems, along with exceptional diagnostic and problem-solving abilities. You will be responsible for leading a team of technicians, ensuring high-quality service delivery, and providing expert technical support to clients. Key responsibilities include diagnosing equipment malfunctions, performing complex repairs and preventative maintenance, and installing new machinery according to manufacturer specifications. You will also be tasked with training junior technicians, developing service procedures, and ensuring adherence to safety protocols. This position involves significant travel to client sites, requiring excellent time management and customer service skills. The ability to interpret technical manuals, schematics, and blueprints is essential. As part of a hybrid role, you will spend time in the field and have remote responsibilities for reporting and team coordination. We are looking for a hands-on leader with a proven track record of successfully managing field service operations and delivering exceptional customer satisfaction. A commitment to continuous learning and staying updated with the latest technological advancements in equipment maintenance is crucial.
Responsibilities:
Responsibilities:
- Lead and manage a team of field service technicians.
- Perform complex installations, maintenance, and repair of specialized industrial equipment.
- Diagnose and troubleshoot mechanical, electrical, and electronic issues.
- Conduct preventative maintenance to ensure optimal equipment performance.
- Interpret technical manuals, schematics, and blueprints.
- Provide expert technical support and guidance to clients.
- Train and mentor junior field service technicians.
- Develop and implement service procedures and best practices.
- Ensure all work is performed safely and in compliance with company standards.
- Manage service schedules and prioritize tasks effectively.
- Document service activities, repairs, and recommendations accurately.
- Liaise with engineering and production departments to resolve complex issues.
- Maintain inventory of spare parts and tools.
- Contribute to improving equipment reliability and uptime.
- Technical degree or certification in a relevant field (e.g., Mechanical Engineering Technology, Electrical Engineering).
- Minimum of 7 years of experience as a field service technician, with leadership experience.
- Proven expertise in diagnosing and repairing complex specialized equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Ability to read and interpret technical documentation and schematics.
- Excellent problem-solving and diagnostic skills.
- Strong customer service and communication abilities.
- Willingness and ability to travel frequently to client sites.
- Valid driver's license and a clean driving record.
- Proficiency in using diagnostic tools and equipment.
- Experience with safety procedures and protocols.
- Ability to work effectively both independently and as part of a team.
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6
Remote Installation and Maintenance Technician (Specialized Equipment)
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Installation and Maintenance Technician to join their fully remote technical support team. This role requires a hands-on approach to diagnosing, troubleshooting, repairing, and maintaining specialized equipment remotely or by guiding on-site personnel. The ideal candidate will possess strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively. This is a remote-first position, requiring a dedicated home office, a willingness to travel occasionally for complex on-site issues, and the ability to work flexible hours to support clients globally.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for the installation, configuration, and operation of specialized equipment.
- Diagnose and troubleshoot hardware and software issues, providing clear step-by-step solutions.
- Guide on-site personnel (clients, field technicians) through repair and maintenance procedures via phone, video calls, and digital documentation.
- Perform remote diagnostics and preventative maintenance on equipment to ensure optimal performance.
- Document all technical issues, troubleshooting steps, and resolutions in the company's support system.
- Identify recurring technical problems and collaborate with engineering teams to develop permanent solutions.
- Maintain an inventory of spare parts and ensure timely ordering and delivery.
- Develop and update technical manuals, installation guides, and troubleshooting resources.
- Stay current with product updates, technical specifications, and industry best practices.
- Travel to client sites on an as-needed basis for complex installations, repairs, or training.
- Proven experience as an Installation and Maintenance Technician, Field Service Engineer, or similar technical role.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and testing equipment.
- Excellent ability to interpret technical manuals, schematics, and blueprints.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
- Experience using remote support software and ticketing systems.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Willingness and ability to travel occasionally (estimated 10-20% of the time).
- A strong understanding of safety protocols and procedures.
- Relevant technical certifications or an associate's degree in a technical field are highly desirable.
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7
Remote Senior Field Service Technician - Specialized Equipment
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to provide expert installation, maintenance, and repair services for specialized industrial equipment. This is a fully remote position, with the understanding that travel to client sites will be required based on operational needs. While conceptually centered around **Kisumu, Kisumu, KE**, your service area will be broader. The ideal candidate will have a strong mechanical and electrical aptitude, excellent diagnostic skills, and a commitment to delivering exceptional customer service. You will be responsible for ensuring the optimal performance and longevity of complex machinery.
Key Responsibilities:
Key Responsibilities:
- Perform installations, preventative maintenance, and emergency repairs on specialized equipment at client locations.
- Diagnose complex mechanical, electrical, and software issues, providing effective solutions.
- Conduct thorough equipment inspections and testing.
- Provide technical support and training to clients on equipment operation and maintenance.
- Maintain detailed service reports, documenting all work performed, parts used, and recommendations.
- Manage spare parts inventory for service vehicles.
- Ensure compliance with all safety regulations and company policies during service calls.
- Respond promptly to service requests and prioritize urgent issues.
- Collaborate with the engineering and sales teams to provide feedback on product performance and client needs.
- Continuously enhance technical skills and knowledge of new equipment and technologies.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of hands-on experience as a Field Service Technician, preferably with specialized industrial equipment.
- Strong understanding of hydraulics, pneumatics, electrical systems, and control systems.
- Proficiency in reading schematics, blueprints, and technical manuals.
- Excellent troubleshooting and problem-solving abilities.
- Strong customer service and communication skills, with the ability to explain technical issues clearly.
- Ability to work independently and manage a flexible schedule, including travel and potential on-call duties.
- Valid driver's license and a clean driving record.
- Proficiency with diagnostic tools and software.
- Experience with remote diagnostic tools is a significant advantage.
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