8,573 Manager Call Center Operations jobs in Kenya
Manager, Call Center Operations
Posted today
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Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
- PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.
What You'll Do
Leadership & Team Management
- Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
- Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
- Provide coaching, mentoring, and performance management to ensure team success.
- Foster a culture of accountability, collaboration, and service excellence.
Training & Development
- Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
- Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
- Promote continuous learning to enhance call quality, compliance, and efficiency.
Operations & Performance Management
- Establish and implement call center processes, workflows, and best practices.
- Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
- Develop strategies to improve operational performance and deliver measurable results.
- Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.
Strategic Impact
- Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
- Partner with senior leadership to align the call center's goals with overall business objectives.
- Act as a change agent to support growth, scalability, and excellence in patient care delivery.
This role may be a fit for you if you have…
- A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
- Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
- Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
- Strong understanding of call center operations, metrics, and workforce management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Demonstrated ability to recruit, build, and retain high-performing teams.
- Proficiency with call center technology platforms and reporting tools.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
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Remote Customer Service Representative - Retail
Posted 10 days ago
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Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a leading retail organization. You will handle customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding products, orders, and services.
- Provide accurate information about products, pricing, and promotions.
- Process customer orders, returns, and exchanges with attention to detail.
- Troubleshoot and resolve customer complaints and issues with empathy and patience.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Adhere to company policies and procedures to ensure compliance.
- Provide feedback to management on customer concerns and product issues.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office space with reliable high-speed internet access.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work independently and meet performance targets.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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1
Remote Delivery Driver - Logistics
Posted 21 days ago
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Job Description
Our client is seeking reliable and efficient Remote Delivery Drivers to join their expanding logistics network. This is a fully remote, contract-based role requiring individuals with excellent driving records and a strong commitment to timely and safe deliveries. You will be responsible for collecting packages from designated hubs and delivering them to customers' doorsteps within specified timeframes. The ideal candidate possesses exceptional route planning skills, a good understanding of navigation tools, and a customer-centric approach to service. This role emphasizes independent work and self-management, as you will be operating remotely, managing your own schedule within operational guidelines. The role is associated with the **Nakuru, Nakuru, KE** area, requiring familiarity with local routes and traffic patterns. We are looking for motivated individuals who can operate with integrity and provide a positive delivery experience.
Key Responsibilities:
Key Responsibilities:
- Safely operate a company-provided or personal vehicle for package deliveries.
- Plan efficient delivery routes to maximize productivity and minimize transit times.
- Pick up packages from designated distribution centers or staging areas.
- Deliver packages to customers' homes or businesses accurately and on time.
- Provide excellent customer service during delivery interactions.
- Maintain accurate delivery logs and records.
- Conduct pre-trip and post-trip vehicle inspections.
- Adhere to all traffic laws and company safety policies.
- Report any issues, delays, or incidents to the operations team promptly.
- Ensure packages are handled with care to prevent damage.
- Manage delivery schedule and optimize routes independently.
- Valid Kenyan driver's license with a clean driving record.
- Minimum of 2 years of professional driving experience.
- Proven ability to navigate efficiently using GPS devices and maps.
- Good physical condition to handle lifting and carrying packages.
- Excellent time management and organizational skills.
- Strong customer service orientation.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable and punctual with a strong work ethic.
- Smartphone with data access for navigation and communication.
- Familiarity with the **Nakuru, Nakuru, KE** area is advantageous.
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2
Senior Delivery Driver and Logistics Coordinator
Posted 11 days ago
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Job Description
Our client, a leading logistics firm, is seeking a highly motivated and experienced Senior Delivery Driver and Logistics Coordinator to join their dynamic team in **Kitale, Trans-Nzoia, KE**. This hybrid role offers a blend of on-site operational management and remote administrative tasks, providing flexibility while ensuring essential logistical functions are maintained. The ideal candidate will be responsible for overseeing daily delivery schedules, managing a fleet of vehicles, and ensuring timely and efficient transportation of goods across various destinations. You will also be involved in route optimization, fuel management, and maintaining detailed records of deliveries and vehicle maintenance. Key responsibilities include coordinating with the dispatch team, liaising with clients to confirm delivery details, and troubleshooting any issues that may arise during transit. A significant part of your role will involve analyzing logistics data to identify areas for improvement in efficiency and cost-effectiveness. Furthermore, you will be expected to train and mentor junior drivers, ensuring adherence to safety protocols and company policies. This position requires a proactive approach to problem-solving, excellent communication skills, and a strong understanding of local road networks and traffic patterns. The ability to manage time effectively and work under pressure is crucial. This is an excellent opportunity for a seasoned professional to take on a challenging and rewarding role within a growing organization. Join us and contribute to the seamless operation of our client's extensive supply chain network.
Qualifications:
Qualifications:
- A valid Kenyan driver's license with a clean driving record.
- Minimum of 5 years of experience in professional driving and logistics.
- Proven experience in route planning and optimization.
- Familiarity with vehicle maintenance and repair.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to lead and motivate a team.
- Proficiency in basic computer applications, including email and spreadsheet software.
- Experience with GPS tracking systems is a plus.
- Knowledge of safety regulations and procedures in the transportation industry.
- Must be able to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
3
Remote Delivery Driver & Logistics Coordinator
Posted 21 days ago
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Job Description
Our client, a leading logistics and delivery service provider, is seeking a highly motivated and exceptionally organized Remote Delivery Driver & Logistics Coordinator to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within your local timezone, contributing to the seamless operation of our delivery network across various regions. You will be responsible for coordinating a fleet of independent drivers, optimizing delivery routes, managing dispatch communications, and ensuring timely and efficient package delivery. This role requires a proactive approach to problem-solving, excellent communication skills, and a strong understanding of logistical principles. You will leverage cutting-edge technology to monitor driver performance, address any on-road challenges, and maintain high customer satisfaction standards. Key responsibilities include accepting and assigning delivery tasks, providing real-time updates to customers and stakeholders, troubleshooting delivery issues, processing delivery confirmations, and maintaining accurate logs of all dispatched activities. The ideal candidate will possess a proven track record in driving or logistics coordination, coupled with a keen eye for detail and the ability to thrive in a fast-paced, remote work environment. Proficiency in using GPS tracking software and mobile communication applications is essential. A commitment to safety, efficiency, and exceptional service is paramount. This role is perfect for individuals who are self-starters, possess excellent navigational skills, and are adept at managing multiple priorities simultaneously. Your contribution will be vital in ensuring that our services meet and exceed customer expectations, solidifying our reputation for reliability and excellence in the delivery industry. The ability to adapt to changing schedules and provide support during non-traditional working hours may be required, reflecting the 24/7 nature of logistics.
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4
Senior Remote Delivery Driver & Logistics Coordinator
Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Remote Delivery Driver & Logistics Coordinator to join their dynamic team. This is a pivotal role requiring exceptional organizational skills and a proven track record in managing remote logistical operations. You will be responsible for coordinating a fleet of independent contractors, ensuring timely and efficient delivery of goods across various regions. The ideal candidate will possess excellent communication skills, enabling seamless interaction with drivers, clients, and internal stakeholders, all conducted through virtual channels. You will leverage cutting-edge fleet management software to monitor vehicle locations, track delivery progress, and optimize routes for maximum efficiency. Furthermore, you will be instrumental in resolving any logistical challenges that may arise, from unforeseen delays to customer inquiries, maintaining a high standard of service delivery. A key aspect of this role involves developing and implementing strategies to improve overall fleet performance, reduce operational costs, and enhance customer satisfaction. This position demands a proactive approach to problem-solving and a commitment to continuous improvement in a fast-paced, remote-first environment. You will also be responsible for ensuring compliance with all relevant transportation regulations and company policies. The successful applicant will thrive in an independent work setting, demonstrating self-discipline and a results-oriented mindset. Opportunities for professional growth and development within a leading logistics provider are abundant. This role is ideal for an individual who excels in planning, execution, and remote team management, contributing significantly to the company's success in delivering exceptional logistical solutions. The core focus is on maintaining the integrity of the supply chain through meticulous planning and execution, all from the convenience of your home office. We are committed to fostering a supportive and collaborative remote work culture.
Responsibilities:
Responsibilities:
- Coordinate and manage a network of remote delivery drivers.
- Optimize delivery routes and schedules using advanced software.
- Monitor fleet performance and ensure adherence to delivery timelines.
- Communicate effectively with drivers, clients, and internal teams via virtual platforms.
- Resolve logistical issues and customer service inquiries promptly.
- Analyze delivery data to identify areas for improvement and cost reduction.
- Ensure compliance with all transportation laws and company policies.
- Develop and implement strategies to enhance operational efficiency.
- Manage driver onboarding and performance evaluations remotely.
- Maintain accurate records of deliveries, mileage, and fuel consumption.
- Proven experience in logistics, transportation management, or a related field.
- Demonstrable experience managing remote teams or independent contractors.
- Proficiency in fleet management software and navigation tools.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Ability to work independently and make sound decisions in a remote setting.
- Knowledge of relevant transportation regulations.
- High school diploma or equivalent; further education or certification in logistics is a plus.
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5
Professional Delivery Driver - Logistics Specialist
Posted 7 days ago
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Job Description
Our client is seeking a dedicated and experienced Professional Delivery Driver to join their dynamic logistics team in Eldoret, Uasin Gishu, KE . This role is integral to ensuring the timely and safe delivery of goods to various destinations, maintaining our client's reputation for reliability and efficiency. The ideal candidate will possess an impeccable driving record, a strong understanding of local routes and traffic patterns, and a commitment to exceptional customer service.
Responsibilities:
Responsibilities:
- Safely operate a commercial vehicle, adhering to all traffic laws and company safety policies.
- Plan and execute daily delivery routes to optimize efficiency and meet scheduled delivery times.
- Load and unload goods, ensuring proper handling and securing of all items to prevent damage.
- Conduct pre-trip and post-trip vehicle inspections, reporting any mechanical issues or concerns promptly.
- Maintain accurate delivery logs, including proof of delivery and any discrepancies.
- Provide excellent customer service during delivery interactions, representing the company professionally.
- Assist with inventory management and stock rotation as needed within the warehouse facility.
- Navigate using GPS systems and provide real-time updates on delivery status when required.
- Maintain a clean and organized vehicle interior and workspace.
- Collaborate with the dispatch team to manage any changes or challenges in delivery schedules.
- Valid Kenyan driving license (Class BCE or equivalent) with a clean driving record.
- Proven experience as a delivery driver, preferably in a commercial or logistics setting.
- Excellent knowledge of Eldoret and surrounding Uasin Gishu areas.
- Ability to lift and carry heavy packages (up to 25kg).
- Strong organizational and time management skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic understanding of vehicle maintenance is an advantage.
- Must be physically fit and able to handle the demands of the role.
- Proof of reliability and punctuality.
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6
Senior Delivery Driver - Logistics Specialist
Posted 6 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Delivery Driver to join their dynamic logistics team in **Thika, Kiambu, KE**. This role is crucial for ensuring the timely and safe transportation of goods across various destinations. The ideal candidate will possess exceptional driving skills, a strong understanding of traffic regulations, and a commitment to customer satisfaction. You will be responsible for operating commercial vehicles, performing pre-trip and post-trip inspections, and maintaining accurate delivery records. This position requires a flexible approach to work, as you may be involved in both local and regional deliveries. Additionally, you will assist with loading and unloading cargo, ensuring items are secured properly. Building and maintaining positive relationships with clients and colleagues will be a key aspect of this role. The successful applicant will be expected to adhere to all company policies and safety protocols, contributing to a secure and efficient working environment. A proactive approach to problem-solving, such as identifying optimal routes and anticipating potential delivery delays, is highly valued. This is an excellent opportunity for a dedicated professional to contribute to a growing company and advance their career in the transport industry. The role involves physical activity, including lifting and carrying packages, and requires a good level of stamina and physical fitness. Effective communication skills are essential for liaising with dispatch and customers. Attention to detail in managing delivery documentation and reporting any discrepancies is paramount. Our client is committed to providing a supportive work environment where employees can thrive. This role offers the chance to work in a vibrant logistics sector within the **Thika, Kiambu, KE** region, contributing to the smooth operation of supply chains.
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7
Logistics and Delivery Driver - Mlolongo
Posted 11 days ago
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Job Description
Our client, a prominent logistics provider, is seeking a dedicated and experienced Logistics and Delivery Driver to join their dynamic team in Mlolongo, Machakos, KE . This is an excellent opportunity for a professional who thrives in a fast-paced environment and is committed to ensuring timely and secure delivery of goods. The ideal candidate will possess a strong work ethic, excellent navigational skills, and a proven track record in driving and logistics operations.
Responsibilities:
Responsibilities:
- Efficiently and safely operate a commercial vehicle to transport goods to various destinations.
- Plan and execute daily delivery routes to optimize time and fuel consumption.
- Load and unload cargo securely and with care, ensuring proper handling of all items.
- Conduct pre-trip and post-trip vehicle inspections to ensure roadworthiness and report any maintenance issues promptly.
- Adhere to all traffic laws, safety regulations, and company policies.
- Maintain accurate delivery records and logs, including proof of delivery signatures.
- Provide exceptional customer service during delivery interactions, representing the company professionally.
- Report any delays, incidents, or issues encountered during the route to the logistics manager.
- Assist with warehouse duties as needed, including inventory management and order picking.
- Ensure the cleanliness and maintenance of the delivery vehicle.
- Valid Kenyan driving license with PSV and appropriate endorsements for commercial vehicles.
- Minimum of 3 years of proven experience as a professional driver, preferably in logistics or delivery.
- Clean driving record with no major traffic violations.
- Good knowledge of Mlolongo and surrounding areas, with excellent navigational skills.
- Physical stamina to handle loading and unloading of goods, some of which may be heavy.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Basic understanding of vehicle maintenance.
- Must be reliable, punctual, and possess a strong sense of responsibility.
- A valid certificate of good conduct.
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8
Logistics and Delivery Driver - Class C
Posted 20 days ago
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Job Description
Our client is seeking a dedicated and experienced Logistics and Delivery Driver to join their growing team in **Naivasha, Nakuru, KE**. This is a crucial role responsible for the timely and safe transportation of goods within the specified region. The ideal candidate will possess a clean driving record, excellent knowledge of local routes, and a strong commitment to customer service. You will be responsible for operating a light commercial vehicle (Class C), performing pre-trip and post-trip inspections, ensuring cargo is secured properly, and maintaining accurate delivery logs. Communication with the dispatch team and customers is vital to ensure smooth operations. This position requires physical stamina as it may involve loading and unloading of goods. Our client values reliability, punctuality, and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Safely operate a delivery vehicle in accordance with traffic laws and company policies.
- Load and unload goods, ensuring proper handling and securing of items.
- Plan and optimize delivery routes for efficiency.
- Conduct daily vehicle inspections and report any maintenance issues promptly.
- Provide excellent customer service during deliveries, addressing any customer queries professionally.
- Maintain accurate delivery records and logs.
- Adhere to strict safety protocols at all times.
- Communicate effectively with dispatch and warehouse personnel.
- Represent our client's brand professionally in the community.
- Valid Kenyan Class C Driving License.
- Minimum of 3 years of professional driving experience.
- Clean driving record with no major infractions.
- Good knowledge of Naivasha and surrounding Nakuru County routes.
- Ability to lift and carry heavy items (up to 25kg).
- Basic understanding of vehicle maintenance.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent preferred.
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