Customer Support Lead - Technical & Account Management

50200 Tuwan KES75000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking an experienced and empathetic Customer Support Lead to manage their fully remote customer service and helpdesk operations. This role is pivotal in ensuring exceptional customer satisfaction and maintaining high standards of support delivery. The ideal candidate will have a proven track record in customer service management, technical troubleshooting, and team leadership within a remote environment. You will be responsible for overseeing a team of customer support representatives, providing training, coaching, and performance management to ensure consistent service quality. Your duties will include developing and refining customer support policies and procedures, managing support queues, and ensuring timely resolution of customer inquiries and issues across multiple channels (phone, email, chat, social media). A deep understanding of our products and services is essential to provide effective technical support and guidance. You will also be involved in analyzing customer feedback and support data to identify trends, areas for improvement, and opportunities to enhance the overall customer experience. Escalation management and complex issue resolution will be a key part of your responsibilities. This position requires excellent communication and interpersonal skills, strong problem-solving abilities, and the capacity to remain calm and effective under pressure. Leadership experience, particularly in managing remote teams, is highly valued. You will foster a positive and collaborative team culture, promoting a proactive and customer-centric approach. This is an exciting opportunity to lead a vital function within a forward-thinking organization, making a direct impact on customer loyalty and business success. The **Bungoma, Bungoma, KE** region is an important operational focus, and this role will ensure our customers in and around this area receive unparalleled support, bridging geographical distances through effective remote assistance. You will be instrumental in shaping our customer support strategy and driving continuous improvement initiatives.
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Business Development Manager

40200 Tuwan KES160000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client, a rapidly growing enterprise solutions provider, is seeking a dynamic and strategic Business Development Manager to identify and cultivate new market opportunities. This is a 100% remote role, enabling you to leverage your sales and strategic acumen from anywhere. The position, nominally based in Bungoma, Kenya , is fully remote and focuses on expanding our client's reach and revenue streams. You will be responsible for researching potential markets, identifying strategic partnerships, and developing innovative approaches to client acquisition. This includes building and maintaining strong relationships with key stakeholders, negotiating complex agreements, and driving the adoption of our client's cutting-edge solutions. A deep understanding of market trends and competitive landscapes is crucial. The ideal candidate will possess a proven track record of success in business development, sales strategy, or strategic partnerships, preferably within the technology sector. Exceptional analytical, communication, and negotiation skills are essential. You must be a proactive self-starter with the ability to work independently and collaboratively within a remote team environment. Experience with CRM tools and a passion for driving business growth are highly desirable. This is a significant opportunity for a motivated professional to play a pivotal role in our client's expansion, operating in a flexible, remote-first setting. If you are a strategic thinker with a passion for building businesses, we encourage you to apply.
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Business Development Manager

50200 Tuwan KES180000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking an ambitious and results-oriented Business Development Manager to spearhead growth initiatives in the sales sector. This role involves identifying new business opportunities, building strong client relationships, and driving revenue growth. You will be responsible for developing and implementing strategic sales plans, managing key accounts, and negotiating contracts. The ideal candidate will have a proven track record in sales, exceptional communication and negotiation skills, and a deep understanding of market dynamics. While the role is based in Bungoma, it offers a hybrid work model, allowing for a blend of remote flexibility and in-office collaboration.

Key Responsibilities:
  • Identify and pursue new business opportunities through market research, networking, and lead generation.
  • Develop and implement effective sales strategies to achieve and exceed revenue targets.
  • Build and maintain strong, long-lasting relationships with key clients and stakeholders.
  • Negotiate and close deals, ensuring favorable terms and conditions.
  • Prepare and deliver compelling sales presentations and proposals.
  • Collaborate with marketing teams to develop sales collateral and promotional materials.
  • Monitor market trends and competitor activities to identify opportunities and challenges.
  • Manage the sales pipeline and provide accurate sales forecasts.
  • Provide excellent customer service and support to clients.
  • Continuously seek opportunities to improve sales processes and customer satisfaction.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 4 years of experience in sales and business development, preferably in a relevant industry.
  • Proven ability to meet and exceed sales targets.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong understanding of sales principles and customer relationship management.
  • Proficiency in CRM software and sales management tools.
  • Ability to work independently and as part of a team.
  • Strategic thinking and problem-solving abilities.
  • Familiarity with the local market dynamics is an advantage.
  • Demonstrated ability to close complex sales cycles.
This is an exciting opportunity for a driven sales professional to contribute to the growth of our client. The hybrid nature of the role provides a balanced approach to work, enabling both focused independent work and valuable team interaction. Join a company that values initiative and rewards performance. We are looking for individuals who are passionate about sales and possess the drive to succeed in a competitive market.
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Senior Business Development Manager

30500 Tuwan KES480000 Annually WhatJobs

Posted today

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full-time
Our client is looking for a highly motivated and strategic Senior Business Development Manager to join their rapidly expanding team. This is a fully remote position, offering the ultimate flexibility to work from your preferred location. The ideal candidate will possess a strong background in sales, market analysis, and strategic planning, with a proven ability to identify and secure new business opportunities. You will be responsible for developing and executing comprehensive business development strategies, identifying target markets, and building strong relationships with potential clients and partners. This role involves extensive market research, competitor analysis, and lead generation to drive revenue growth. The Senior Business Development Manager will manage the entire sales pipeline, from initial contact and proposal development to negotiation and closing deals. Excellent communication, presentation, and interpersonal skills are crucial for success, as you will be representing the company to a wide range of stakeholders. A deep understanding of market trends and the ability to articulate value propositions effectively are essential. You will work closely with marketing, product, and operations teams to ensure alignment and seamless execution of business development initiatives. This position requires a self-starter with exceptional organizational skills and the ability to manage multiple projects simultaneously. Travel may be required for key meetings and conferences. This is an exciting opportunity to make a significant impact on our company's growth trajectory and advance your career in a dynamic, remote-first environment, with a focus on markets relevant to Kitale, Trans-Nzoia, KE .
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Remote Business Development Manager

4020 Tuwan KES150000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a leading player in its industry, is seeking an accomplished and self-driven Remote Business Development Manager to spearhead new market opportunities and drive revenue growth. This is a unique, fully remote position, offering unparalleled flexibility and the chance to shape strategic partnerships from anywhere in Kenya. You will be instrumental in identifying, evaluating, and pursuing new business ventures and collaborations, contributing directly to our client's expansion plans.

As a remote-first professional, you will leverage your extensive network and exceptional negotiation skills to forge strong relationships with potential clients, partners, and stakeholders. Your role will involve market research, competitive analysis, and the development of compelling business proposals tailored to the unique needs of prospective clients. You will be expected to manage the entire sales cycle, from lead generation and qualification to negotiation and closing deals.

The ideal candidate possesses a deep understanding of sales strategies, excellent communication and presentation skills, and a proven ability to exceed sales targets in a competitive landscape. A strong aptitude for identifying market trends and leveraging them for business advantage is crucial. You must be comfortable working autonomously, managing your time effectively, and utilizing digital tools for communication and collaboration.

Responsibilities:
  • Identify and pursue new business opportunities, markets, and strategic partnerships.
  • Conduct market research and competitive analysis to identify trends and potential areas for growth.
  • Develop and deliver persuasive business proposals and presentations to potential clients and partners.
  • Manage the entire sales process, from lead generation and qualification to negotiation and contract closure.
  • Build and maintain strong, long-lasting relationships with clients and stakeholders.
  • Collaborate with internal teams to develop effective sales strategies and ensure customer satisfaction.
  • Achieve and exceed set sales targets and revenue goals.
  • Negotiate contract terms and pricing to ensure mutually beneficial agreements.
  • Represent the company at virtual industry events and conferences.
  • Provide regular reports on sales activities, pipeline, and market intelligence to senior management.
  • Stay up-to-date with industry developments and competitor activities.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Sales, or a related field. A Master's degree is a plus.
  • Minimum of 7 years of proven experience in business development, sales, or a related role.
  • Demonstrated success in identifying and closing new business deals.
  • Exceptional negotiation, communication, and presentation skills.
  • Strong understanding of sales principles and customer relationship management (CRM) software.
  • Ability to analyze market data and develop effective sales strategies.
  • Proven ability to work independently, manage time effectively, and meet deadlines in a remote setting.
  • Self-motivated with a results-oriented approach.
  • Excellent interpersonal skills and the ability to build rapport with diverse stakeholders.
  • Proficiency in Microsoft Office Suite and CRM software.
This role offers an exciting opportunity for a driven professional to contribute significantly to our client's growth trajectory in a flexible, remote capacity. If you are a strategic thinker with a passion for building businesses and forging impactful connections, we encourage you to apply.
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Director of Business Development

30100 Tuwan KES400000 Annually WhatJobs

Posted 6 days ago

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contractor
Our client, a rapidly growing enterprise in the technology sector, is actively recruiting a dynamic and strategic Director of Business Development to spearhead their growth initiatives. This pivotal role involves identifying new market opportunities, forging strategic partnerships, and driving revenue growth. The ideal candidate will possess a proven track record in business development, a deep understanding of market trends, and exceptional negotiation and sales skills. Responsibilities include developing and executing comprehensive business development strategies, identifying and cultivating relationships with key clients and partners, negotiating and closing complex deals, conducting market research and competitive analysis, leading cross-functional teams to achieve business objectives, and representing the company at industry events. This position offers a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration, and is anchored to the operational hub in Eldoret, Uasin Gishu, KE . We are seeking a results-oriented leader with strong financial acumen, excellent communication and interpersonal skills, and a passion for driving business expansion. A background in strategic partnerships, market entry, and revenue generation is essential. If you are a motivated and ambitious professional looking to make a significant impact on a company's growth trajectory in a hybrid work environment, we encourage you to apply. Our client is committed to fostering a collaborative and innovative culture.
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Management Trainee - Business Development

20400 Tuwan KES40000 Monthly WhatJobs

Posted 6 days ago

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intern
Our client is thrilled to offer an exciting opportunity for a driven and ambitious recent graduate to join their fully remote Management Trainee program. This program is designed to cultivate future leaders within our diverse business operations. As a Management Trainee, you will gain invaluable exposure to various facets of our business, with a primary focus on business development and strategic growth initiatives. You will have the chance to learn from experienced mentors and contribute to real-world projects from day one. Your responsibilities will include conducting market research, analyzing industry trends, identifying new business opportunities, and assisting in the development of strategic proposals. You will also be involved in client engagement activities, supporting sales efforts, and contributing to marketing campaigns. This role demands exceptional analytical skills, a proactive mindset, and a strong desire to learn and grow. Excellent communication and presentation skills are essential, as you will be interacting with various stakeholders virtually. The ideal candidate is a recent graduate with a bachelor's degree in Business Administration, Economics, Marketing, or a related field, demonstrating a strong academic record and a passion for business. While this is a remote position, you will be part of a collaborative virtual team, working on projects that could impact operations across various regions, including areas like Kitale, Trans-Nzoia, KE . We are looking for individuals who are adaptable, eager to take on new challenges, and possess a forward-thinking attitude. This is an excellent stepping stone for a career in management and business leadership. This fully remote role provides a unique learning experience, allowing you to develop essential professional skills in a flexible work environment.
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Senior Business Development Manager

30200 Tuwan KES900000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client is looking for a dynamic and results-driven Senior Business Development Manager to join their expanding sales team. This is a fully remote role, empowering you to drive revenue growth and forge strategic partnerships from anywhere in Kenya. You will be responsible for identifying new business opportunities, developing robust sales strategies, and nurturing client relationships to achieve ambitious targets. The ideal candidate possesses a deep understanding of the sales cycle, exceptional negotiation skills, and a proven ability to close deals in a competitive market.

Key Responsibilities:
  • Identify and pursue new business opportunities through market research, networking, and direct outreach.
  • Develop and execute strategic sales plans to achieve company revenue goals.
  • Build and maintain strong, long-lasting relationships with key clients and stakeholders.
  • Negotiate and close complex sales deals, ensuring favorable terms for the company.
  • Understand customer needs and requirements, offering tailored solutions.
  • Represent the company at industry events, conferences, and trade shows (virtually or in-person as required).
  • Collaborate with marketing and product teams to ensure brand consistency and drive lead generation.
  • Prepare accurate sales forecasts and reports for management.
  • Stay updated on industry trends, market activities, and competitor strategies.
  • Mentor junior sales team members and contribute to a high-performance sales culture.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
  • Minimum of 7 years of progressive experience in business development, sales, or account management.
  • Proven track record of consistently meeting or exceeding sales targets.
  • Demonstrated success in building and managing enterprise-level client relationships.
  • Exceptional negotiation, communication, and presentation skills.
  • Strong understanding of market dynamics and sales methodologies.
  • Ability to work independently and thrive in a fast-paced, remote sales environment.
  • Proficiency in CRM software (e.g., Salesforce) and sales tools.

This fully remote position offers unparalleled flexibility. We are seeking ambitious professionals from **Eldoret, Uasin Gishu, KE**, and surrounding areas who are eager to drive growth and build lasting business relationships.
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Graduate Trainee - Business Development

50200 Tuwan KES30000 Annually WhatJobs

Posted 7 days ago

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intern
Our client, a dynamic and rapidly growing startup in the digital services sector, is seeking ambitious and enthusiastic Graduate Trainees to join their fully remote Business Development team. This is an exceptional entry-level opportunity for recent graduates looking to launch their careers in a supportive, innovative, and flexible work environment, based from **Bungoma, Bungoma, KE**. As a Graduate Trainee, you will gain invaluable hands-on experience in market research, lead generation, sales strategy development, and client engagement. You will work closely with experienced business development managers, contributing to market analysis, identifying new business opportunities, and supporting the sales pipeline. Your responsibilities will include conducting research on potential clients and industry trends, preparing sales presentations, and assisting in the coordination of client meetings and follow-ups. You will also be involved in analyzing sales data and contributing to strategic planning sessions. This role demands a proactive attitude, strong analytical skills, and a keen interest in business growth. Excellent communication and interpersonal skills are essential for building relationships with prospective clients and internal stakeholders. We are looking for individuals who are eager to learn, possess a strong work ethic, and are comfortable working independently in a remote setting. A Bachelor's degree in Business Administration, Marketing, Economics, or a related field is required. Recent graduates with strong academic records and a demonstrated passion for business development are encouraged to apply. This internship offers a unique chance to develop critical business skills and contribute meaningfully to our client's success, all while working remotely.
Responsibilities:
  • Conduct market research to identify potential business opportunities and trends.
  • Assist in generating qualified leads and nurturing prospects through the sales funnel.
  • Support the development of sales presentations, proposals, and marketing materials.
  • Participate in client outreach and communication activities.
  • Analyze sales data and provide insights to the business development team.
  • Assist in managing customer relationship management (CRM) systems.
  • Collaborate with internal teams to ensure a smooth client onboarding process.
  • Learn and apply various sales and business development methodologies.
  • Contribute to strategic planning and team meetings.
  • Develop strong understanding of our client's products/services and market positioning.
Qualifications:
  • Recent graduate with a Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
  • Strong academic record and a passion for business development and sales.
  • Excellent research, analytical, and problem-solving skills.
  • Outstanding verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently, manage time effectively, and be proactive in a remote setting.
  • Eagerness to learn and adapt in a fast-paced environment.
  • Team player with good interpersonal skills.
  • Basic understanding of CRM software is a plus.
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Remote Business Development Manager

30100 Tuwan KES90000 annum (plus WhatJobs

Posted 7 days ago

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full-time
Our client, a dynamic organization operating in the sales sector, is seeking a motivated and experienced Remote Business Development Manager to drive growth and expand their market reach. This role is entirely remote, allowing you to leverage your expertise from anywhere. You will be tasked with identifying new business opportunities, building strategic partnerships, and developing innovative sales strategies to achieve ambitious revenue targets. The ideal candidate will possess a strong understanding of sales cycles, lead generation techniques, and client relationship management. You will be responsible for prospecting potential clients, conducting market research, preparing proposals, and negotiating contracts. Excellent communication and presentation skills are essential for effectively conveying the value proposition of our client's products or services. This position requires a proactive approach, exceptional networking abilities, and a proven track record of successfully closing deals. You will need to be highly organized, self-disciplined, and proficient in using CRM software and other sales enablement tools. A Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 4 years of experience in sales and business development, is required. Experience in a remote work environment is highly desirable. You should be comfortable working independently, setting your own schedule, and achieving results in a virtual setting. The ability to analyze market trends and adapt sales strategies accordingly is also crucial. This is a fantastic opportunity to contribute significantly to business growth and build a rewarding career in a flexible, remote capacity.
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