750 Lead Field Service Technician Remote Support jobs in Nairobi
Lead HVAC Installation Technician - Remote Field Support
Posted 5 days ago
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Job Description
Our client is actively seeking a highly skilled Lead HVAC Installation Technician to provide remote field support and technical guidance. While the role is remote, your expertise will be crucial in remotely overseeing and assisting on-site technicians with complex HVAC installations, troubleshooting, and maintenance across various locations. You will be the primary technical point of contact, offering expert advice and ensuring the highest standards of quality and safety in installations. The ideal candidate will possess extensive hands-on experience in installing, repairing, and maintaining a wide range of HVAC systems, coupled with strong diagnostic skills and a deep understanding of electrical and mechanical principles. Your responsibilities will include guiding field teams through intricate installation procedures, diagnosing and resolving advanced technical issues remotely, and conducting virtual quality inspections. You will also contribute to the development of installation best practices and training materials for field personnel. This role requires exceptional problem-solving abilities, excellent communication skills, and the capacity to effectively guide and mentor technicians from a distance. Proficiency with remote diagnostic tools and communication platforms is essential. You will play a key role in ensuring customer satisfaction and operational efficiency for our client's HVAC services. A proactive approach to identifying potential issues and providing timely solutions will be highly valued. This is a unique opportunity for an experienced HVAC professional to leverage their technical acumen in a remote-first support role, impacting installation quality and technician development across numerous sites. Your leadership and problem-solving skills will be paramount.
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Lead Field Service Technician (Remote Oversight)
Posted 9 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
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Lead Field Service Technician - Remote Monitoring Systems
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
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Lead Field Service Technician - Remote Management
Posted 18 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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Lead Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician
Posted 5 days ago
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Job Description
Our client is looking for an experienced and highly skilled Remote Lead Field Service Technician to oversee and guide a team of technicians performing installation, maintenance, and repair of complex industrial equipment. While the role is remote, it requires strong leadership capabilities to manage on-site activities and provide remote technical support. The ideal candidate will have a deep understanding of electromechanical systems, diagnostic tools, and troubleshooting methodologies. You will be responsible for ensuring that all service calls are addressed efficiently and effectively, providing guidance and support to field technicians, and escalating issues as needed. This position requires excellent communication skills, the ability to train and mentor junior technicians, and a proactive approach to problem-solving. You will develop and implement best practices for service delivery, maintain detailed service records, and ensure adherence to safety protocols. Responsibilities include remote diagnostics, interpreting technical documentation, coordinating spare parts inventory, and collaborating with engineering teams for product improvements. The successful candidate must be adept at utilizing remote monitoring and diagnostic software. This is a critical role that ensures our client's customers receive timely and high-quality technical support, minimizing downtime and maximizing equipment performance. Our client values a commitment to excellence and offers a challenging yet rewarding opportunity to lead a vital service function from a remote location. The Lead Technician will play a key role in ensuring customer satisfaction and maintaining the reputation of our client for reliable service. This position requires a hands-on understanding of technical issues coupled with the ability to manage a distributed team effectively. You will be instrumental in driving operational efficiency and continuous improvement within the field service department. The ability to adapt to new technologies and service methodologies is paramount. Our client seeks a dedicated professional who can provide expert technical direction and leadership to a geographically dispersed team.
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5
Lead Field Service Engineer - Remote Support
Posted 15 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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Senior Field Service Technician Lead (Remote Oversight)
Posted 5 days ago
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Job Description
Our client is looking for a highly experienced Senior Field Service Technician Lead to provide remote oversight and technical guidance for their installation and maintenance teams. In this critical role, you will be the primary point of contact for complex technical issues, ensuring that service operations run smoothly and efficiently, even though you are working remotely. You will be responsible for leading a team of field technicians, providing them with the necessary support, training, and troubleshooting assistance to resolve on-site challenges. This position demands a deep technical understanding of the equipment and systems our client provides, coupled with exceptional leadership and communication skills to manage and mentor a dispersed field service workforce. Your ability to diagnose problems remotely and guide technicians through resolution steps will be key to success.
Key Responsibilities:
Key Responsibilities:
- Providing remote technical leadership and support to field service technicians across various locations.
- Diagnosing and troubleshooting complex installation and maintenance issues remotely.
- Guiding field technicians through repair and service procedures to ensure timely and effective resolution.
- Developing and delivering remote training programs for field service staff on new equipment and troubleshooting techniques.
- Analyzing service reports and performance data to identify trends and areas for improvement.
- Creating and maintaining technical documentation, including service manuals and troubleshooting guides.
- Collaborating with engineering and product development teams to provide feedback on equipment performance and design.
- Managing spare parts inventory and logistics remotely to ensure technicians have the necessary components.
- Ensuring adherence to all safety protocols and quality standards during service operations.
- Coordinating with customers to schedule service calls and address concerns.
- Mentoring and coaching field technicians to enhance their technical skills and professional development.
- Implementing remote monitoring solutions to proactively identify potential equipment failures.
- Escalating critical issues to appropriate departments and ensuring their timely resolution.
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7
Lead Field Service Engineer (Remote Support) - Remote
Posted 17 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
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8
Senior Technical Field Support Engineer (Remote)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Technical Field Support Engineer to join their dedicated technical services team. This is a fully remote position, allowing you to provide expert support to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our client's products and systems, ensuring high levels of customer satisfaction. Key responsibilities include providing remote troubleshooting, conducting in-depth analysis of technical problems, and developing innovative solutions. You will also be involved in creating and updating technical documentation, providing training to junior support staff, and collaborating with engineering teams to identify product improvements. The ideal candidate will possess a strong technical background in (Specify relevant technology, e.g., network infrastructure, industrial machinery, software systems) with extensive experience in technical support and field service. Excellent problem-solving, analytical, and communication skills are crucial. You should be adept at managing multiple client requests simultaneously and working independently in a remote environment. Familiarity with ticketing systems and remote diagnostic tools is essential. The ability to explain complex technical information clearly to both technical and non-technical audiences is paramount. This role offers a challenging and rewarding opportunity to be a critical point of contact for our client's customers, supporting them remotely with a focus on the **Mombasa, Mombasa, KE** region.
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