572 Lead Customer Support Specialist jobs in Nairobi
Lead Automotive Technician
Posted 19 days ago
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Job Description
Our client, a prestigious automotive dealership in Mombasa, Mombasa, KE , is seeking an experienced and skilled Lead Automotive Technician. This is a hands-on role requiring a high level of diagnostic ability and leadership. You will be responsible for performing complex repairs, mentoring junior technicians, and ensuring the highest standards of service quality. The ideal candidate is a seasoned professional with a passion for automotive excellence and a proven track record of success.
Responsibilities:
Responsibilities:
- Diagnose, repair, and maintain a wide range of vehicle makes and models.
- Perform routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Conduct in-depth diagnostic testing using advanced equipment to identify mechanical and electrical issues.
- Oversee the workflow of the service department, assigning tasks to technicians and ensuring timely completion.
- Mentor and train junior technicians, providing guidance and support on complex repairs.
- Ensure all repairs are completed to manufacturer specifications and dealership standards.
- Maintain a clean and organized work environment, adhering to safety protocols.
- Manage parts inventory and order necessary components for repairs.
- Communicate effectively with service advisors and customers regarding repair status and recommendations.
- Stay current with the latest automotive technologies, repair techniques, and recalls.
- Perform quality control checks on completed work.
- Assist in managing the service department's warranty claims process.
- Contribute to a positive and collaborative team atmosphere.
- Minimum of 7 years of experience as an Automotive Technician.
- Proven experience leading a team of technicians.
- ASE certifications are highly desirable, especially Master Technician status.
- Strong diagnostic skills for both mechanical and electrical systems.
- Proficiency with computerized diagnostic tools and equipment.
- Excellent understanding of automotive systems, including engines, transmissions, brakes, suspension, and HVAC.
- Ability to read and interpret technical manuals and schematics.
- Strong mechanical aptitude and problem-solving skills.
- Good communication and interpersonal skills.
- A valid driver's license and a clean driving record.
- Experience with specific luxury or performance vehicle brands is a plus.
- Commitment to continuous learning and professional development.
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Remote Lead Field Service Technician
Posted 5 days ago
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Job Description
Our client is looking for an experienced and highly skilled Remote Lead Field Service Technician to oversee and guide a team of technicians performing installation, maintenance, and repair of complex industrial equipment. While the role is remote, it requires strong leadership capabilities to manage on-site activities and provide remote technical support. The ideal candidate will have a deep understanding of electromechanical systems, diagnostic tools, and troubleshooting methodologies. You will be responsible for ensuring that all service calls are addressed efficiently and effectively, providing guidance and support to field technicians, and escalating issues as needed. This position requires excellent communication skills, the ability to train and mentor junior technicians, and a proactive approach to problem-solving. You will develop and implement best practices for service delivery, maintain detailed service records, and ensure adherence to safety protocols. Responsibilities include remote diagnostics, interpreting technical documentation, coordinating spare parts inventory, and collaborating with engineering teams for product improvements. The successful candidate must be adept at utilizing remote monitoring and diagnostic software. This is a critical role that ensures our client's customers receive timely and high-quality technical support, minimizing downtime and maximizing equipment performance. Our client values a commitment to excellence and offers a challenging yet rewarding opportunity to lead a vital service function from a remote location. The Lead Technician will play a key role in ensuring customer satisfaction and maintaining the reputation of our client for reliable service. This position requires a hands-on understanding of technical issues coupled with the ability to manage a distributed team effectively. You will be instrumental in driving operational efficiency and continuous improvement within the field service department. The ability to adapt to new technologies and service methodologies is paramount. Our client seeks a dedicated professional who can provide expert technical direction and leadership to a geographically dispersed team.
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Lead Field Service Technician (Remote Oversight)
Posted 8 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
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Lead Automotive Diagnostic Technician
Posted 19 days ago
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Job Description
Our client, a prestigious automotive group known for its commitment to excellence, is seeking a highly skilled and experienced Lead Automotive Diagnostic Technician for a fully remote, specialized support role. This position is ideal for a master technician who excels at complex diagnostics and troubleshooting for a wide range of vehicle makes and models. You will be responsible for providing remote technical assistance and guidance to dealership technicians, helping them resolve challenging diagnostic issues. This includes analyzing technical data, interpreting diagnostic trouble codes (DTCs), and recommending effective repair strategies. The successful candidate will possess an extensive knowledge of automotive electrical systems, engine performance, powertrain diagnostics, and modern vehicle technologies, including hybrids and EVs. Proficiency with advanced diagnostic scan tools and software is essential. You should have a proven track record of successfully diagnosing and repairing intricate automotive problems. Excellent communication, problem-solving, and analytical skills are critical for effectively guiding other technicians remotely. This is a fully remote position, allowing you to leverage your expertise from anywhere. We are looking for an individual who is passionate about automotive technology, highly organized, and possesses a strong commitment to quality and customer satisfaction. You will play a crucial role in enhancing the diagnostic capabilities and efficiency of our client's service network. Your ability to mentor and guide other technicians will be highly valued. If you are a master diagnostician ready to make a significant impact remotely, we encourage you to apply.
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Lead Field Service Technician - Remote Monitoring Systems
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
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Lead Field Service Technician - Remote Management
Posted 17 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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5
Lead Field Service Technician (Remote Support)
Posted 19 days ago
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Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
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Lead Automotive Diagnostic Technician (Remote)
Posted 13 days ago
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Job Description
Our client is searching for an exceptional Lead Automotive Diagnostic Technician to join their pioneering remote technical support team. This role is fully remote, enabling you to leverage your expertise from any location. You will be the primary point of contact for complex diagnostic challenges escalated by field technicians and customer service representatives. Your role will involve remotely diagnosing vehicle issues using advanced diagnostic software and equipment, providing expert guidance and solutions to on-site teams, and contributing to the development of troubleshooting documentation. You will analyze diagnostic data, interpret fault codes, and recommend appropriate repair procedures. This position requires a profound understanding of modern automotive systems, including engine management, transmissions, ABS, airbags, and advanced driver-assistance systems (ADAS). You will also play a crucial role in identifying recurring issues, providing feedback to engineering and product development teams, and contributing to the improvement of diagnostic tools and software. The successful candidate will possess excellent problem-solving skills, a meticulous attention to detail, and the ability to communicate technical information clearly and concisely to both technical and non-technical audiences. A passion for staying abreast of the latest automotive technologies and diagnostic techniques is essential. You will work collaboratively with a global team, sharing knowledge and best practices to enhance overall service quality. This is an exciting opportunity to be at the forefront of remote automotive diagnostics, contributing to a cutting-edge service offering. While primarily remote, occasional site visits or training sessions might be required, though the core of the work is performed virtually. The ability to manage your time effectively and work autonomously in a remote environment is critical. We are looking for a self-starter who can take ownership of complex diagnostic problems and deliver effective resolutions.
Responsibilities:
Responsibilities:
- Provide remote expert-level diagnosis for complex automotive issues.
- Guide and support field technicians through remote diagnostic procedures.
- Analyze diagnostic data, fault codes, and vehicle telemetry.
- Develop and update troubleshooting guides and technical documentation.
- Identify trends in vehicle failures and provide feedback to engineering.
- Stay current with automotive technology advancements and diagnostic methodologies.
- Collaborate with customer service and technical support teams.
- Contribute to the improvement of diagnostic tools and software.
- Maintain detailed records of diagnostic activities and resolutions.
- Ensure high levels of customer satisfaction through effective problem resolution.
- Master Technician certifications (e.g., ASE Master Technician) or equivalent experience.
- Minimum of 10 years of experience as an automotive technician, with a strong focus on diagnostics.
- Extensive knowledge of vehicle electronic systems, CAN bus, and diagnostic software.
- Experience with remote diagnostic tools and platforms is a significant advantage.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
- Proficiency in using diagnostic scanners, oscilloscopes, and other relevant equipment.
- Ability to work independently and manage time effectively in a remote setting.
- A proactive approach to learning and adapting to new automotive technologies.
- Familiarity with vehicle repair procedures across various makes and models.
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Lead Automotive Technician (Hybrid)
Posted 9 days ago
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Job Description
Our client, a premier automotive service center known for its commitment to quality and customer satisfaction, is seeking an experienced and highly motivated Lead Automotive Technician for its facility in Mlolongo, Machakos, KE . This role offers a hybrid work arrangement, combining essential on-site duties with the flexibility to manage certain administrative tasks remotely. As a Lead Automotive Technician, you will be responsible for diagnosing, repairing, and maintaining a wide range of vehicles, ensuring they meet the highest standards of performance and safety. Your duties will include conducting in-depth diagnostics using state-of-the-art equipment, performing complex repairs on engine, transmission, braking, and electrical systems, and executing routine maintenance services. You will also be expected to mentor and guide junior technicians, providing training and support to enhance their skills and efficiency. The ideal candidate will have a proven track record of excellence in automotive repair, with specialized knowledge in at least one major vehicle brand or system. A strong understanding of automotive electrical systems, engine performance, and diagnostic tools is essential. You should possess excellent problem-solving abilities, a keen eye for detail, and a commitment to delivering exceptional workmanship. Certification from recognized automotive training institutions (e.g., ASE) is highly preferred. This position requires strong communication and interpersonal skills, as you will interact with both customers and team members. The ability to manage your workload effectively, prioritize tasks, and maintain a clean and organized workspace is critical. This is an exciting opportunity to take on a leadership role within a reputable automotive group, contribute to a collaborative team environment, and advance your career in the automotive industry.
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Lead Automotive Diagnostic Technician - EV Specialist
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and forward-thinking Lead Automotive Diagnostic Technician specializing in Electric Vehicles (EVs) to join their cutting-edge, remote-first service center. This role is for an expert who can diagnose, troubleshoot, and resolve complex issues across a wide range of EV makes and models. You will leverage advanced diagnostic tools, deep technical knowledge of EV powertrains, battery systems, and associated electronics to ensure vehicles are returned to optimal performance and safety. While this is a remote position, it requires hands-on expertise and the ability to guide and train remote or on-site service teams through detailed documentation, video conferencing, and remote diagnostic support. You will be a key player in maintaining the highest standards of service excellence and innovation in the rapidly evolving EV automotive landscape.
Key Responsibilities:
Key Responsibilities:
- Perform advanced diagnostics and troubleshooting on Electric Vehicle systems, including powertrains, battery management systems (BMS), charging systems, and high-voltage components.
- Utilize sophisticated diagnostic software and hardware to identify root causes of vehicle malfunctions.
- Interpret complex diagnostic data, schematics, and technical service bulletins.
- Provide remote technical support and guidance to other technicians, both on-site and in different locations.
- Develop and document best practices for EV diagnostics and repair procedures.
- Create clear, step-by-step repair guides and video tutorials for complex EV issues.
- Stay continuously updated on new EV technologies, diagnostic tools, and manufacturer updates.
- Collaborate with service advisors and management to ensure accurate repair estimates and efficient workflow.
- Maintain a clean, organized, and safe remote workspace, adhering to all safety protocols related to high-voltage systems.
- Assist in the training and development of junior technicians in EV diagnostics and repair.
- Contribute to the continuous improvement of diagnostic strategies and service offerings.
- Certified Master Automotive Technician with a strong specialization in Electric Vehicles.
- Minimum of 7 years of hands-on experience in automotive repair, with at least 4 years specifically focused on EVs.
- In-depth knowledge of EV high-voltage systems, battery technology, electric motors, and power electronics.
- Proficiency with various EV diagnostic scan tools and software (e.g., OEM-specific tools, high-end aftermarket scanners).
- Strong understanding of automotive electrical systems, CAN bus communication, and sensor technologies.
- Excellent problem-solving skills and the ability to think logically and systematically.
- Exceptional communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in creating technical documentation or training materials is a major plus.
- Commitment to continuous learning and adapting to new automotive technologies.
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