3,283 Lead Customer Success Advocate Remote jobs in Kenya
Lead Customer Success Advocate - Remote
Posted 15 days ago
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Job Description
Our client is looking for an exceptional Lead Customer Success Advocate to manage and enhance customer relationships through dedicated remote support. In this vital role, you will serve as the primary point of contact for a portfolio of clients, ensuring their satisfaction and maximizing their value from our services. Your responsibilities will include understanding customer needs, proactively addressing issues, providing technical guidance, and driving product adoption. You will also be responsible for training junior support staff, developing best practice guides, and contributing to the overall improvement of our customer service strategies. This position demands outstanding communication skills, empathy, and a passion for delivering top-tier support. The ability to troubleshoot effectively, manage multiple client accounts simultaneously, and maintain detailed records within a CRM system is crucial. We expect candidates to be adept at using various communication platforms, including video conferencing, live chat, and email, to foster strong client connections. A background in customer service, technical support, or account management, with a proven track record of success, is required. While the role is fully remote, fostering a collaborative spirit within the team is paramount. You will be empowered to take ownership of customer issues and provide innovative solutions. A bachelor's degree or equivalent experience in a relevant field is preferred. If you are a driven individual with a talent for building rapport and a commitment to exceptional customer experiences, we encourage you to apply for this exciting opportunity to contribute to our remote operations. This role is centered around supporting clients remotely, with a conceptual base in Kisumu, Kisumu, KE .
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Lead Customer Success Manager - Remote Support
Posted 20 days ago
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Job Description
WhatJobs is looking for a seasoned Lead Customer Success Manager to spearhead our remote customer support and success initiatives. In this fully remote role, you will be the champion for our customers, ensuring they achieve their desired outcomes while using our products and services. You will lead a team of customer success professionals, providing guidance, mentorship, and setting high standards for service delivery. Your primary focus will be on building strong, long-lasting relationships with our clients, understanding their evolving needs, and proactively identifying opportunities for them to maximize their value from our offerings. This position demands exceptional communication skills, a deep understanding of customer relationship management, and the ability to resolve complex issues efficiently. You will develop and implement customer success strategies, monitor key performance indicators (KPIs), and drive initiatives to improve customer satisfaction and retention rates. As a leader in a remote-first environment, you'll be responsible for fostering collaboration and engagement within your distributed team. This includes setting clear expectations, facilitating regular check-ins, and promoting a culture of continuous improvement. You will also work closely with product and sales teams to provide valuable customer feedback and insights, influencing product roadmap development and sales strategies. The ideal candidate will have a proven track record of managing customer success at a senior level, with extensive experience in SaaS or technology sectors. You should be adept at handling escalations, performing root cause analysis, and implementing process improvements. The ability to lead, motivate, and develop a remote team is paramount. You will be instrumental in shaping the customer experience, ensuring that every interaction is positive and contributes to long-term loyalty. This is a critical role that requires a strategic mindset and a passion for delivering outstanding customer value. Join our growing team and help us redefine customer success in a fully remote setting.
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Lead Remote Customer Success Advocate
Posted 5 days ago
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Job Description
Our client is looking for an exceptional Lead Remote Customer Success Advocate to join their dynamic and growing team. In this fully remote position, you will be at the forefront of ensuring our customers achieve their desired outcomes while using our products and services. You will be responsible for leading a team of customer success advocates, providing guidance, mentorship, and training to foster a high-performance culture focused on customer satisfaction and retention. Your role will involve developing and implementing strategies to enhance the customer journey, proactively addressing potential issues, and identifying opportunities for upselling and cross-selling. You will act as a primary point of contact for escalated customer issues, working collaboratively with internal teams, including support, sales, and product development, to find timely and effective resolutions. This position requires a deep understanding of customer relationship management, excellent communication skills, and a passion for delivering outstanding service. You will be instrumental in developing and refining our customer success playbook, including best practices for onboarding, ongoing support, and feedback collection. Data analysis will be a key component of your role, as you'll track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV), to inform strategic decisions and drive continuous improvement. The ability to build strong, lasting relationships with clients, understand their business needs, and translate those into actionable insights for our company is crucial. You will also be involved in creating customer success content, such as knowledge base articles, FAQs, and user guides, to empower customers and reduce support load. This role is ideal for a motivated individual who thrives in a remote work environment and is passionate about empowering customers and driving their success. The role is based in Mombasa, Mombasa, KE, but is operated entirely remotely.
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Lead Customer Success Manager - Remote Tech Support
Posted 12 days ago
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Job Description
Our client, a rapidly expanding technology firm, is seeking a dynamic and empathetic Lead Customer Success Manager to manage their remote customer support and success operations. This role is crucial for ensuring our clients' maximum satisfaction and value realization from our innovative products. You will lead a team of customer success representatives, providing guidance, training, and performance management to deliver exceptional support experiences. As this is a fully remote position, strong leadership, excellent communication, and the ability to foster a positive team environment virtually are paramount. Responsibilities include: developing and implementing customer success strategies to drive user adoption, retention, and satisfaction; managing the day-to-day operations of the remote customer support team; onboarding new customers and ensuring a smooth transition to product utilization; proactively identifying and addressing customer needs and potential issues; acting as a primary point of contact for high-value clients; analyzing customer feedback and usage data to identify trends and opportunities for product improvement; developing and delivering training materials for customers and internal teams; collaborating with sales and product development teams to ensure customer needs are met; maintaining comprehensive customer records and documentation. The ideal candidate will have a proven track record in customer success or account management, preferably within the tech industry, with a deep understanding of customer support best practices and CRM systems. This is an exciting opportunity to shape the customer experience for a growing company and contribute to its success from anywhere, impacting user communities that rely on services relevant to the Meru, Meru, KE region and beyond. We are looking for a motivated individual passionate about building strong customer relationships and driving positive outcomes in a remote setting.
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Remote Customer Success Lead - Technical Support
Posted 20 days ago
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Job Description
Our client is seeking a dedicated and experienced Remote Customer Success Lead to spearhead their customer service and technical support operations. This role is entirely remote, offering flexibility and the opportunity to build a world-class support experience from anywhere. You will be responsible for leading a team of customer support specialists, ensuring timely and effective resolution of customer inquiries, technical issues, and product-related challenges. The ideal candidate will have a deep understanding of customer service best practices, a passion for problem-solving, and strong leadership capabilities. Key responsibilities include developing and refining support processes, training and mentoring the support team, monitoring support metrics (response time, resolution rate, customer satisfaction), and acting as a point of escalation for complex issues. You will also play a crucial role in identifying trends in customer feedback and support tickets, proactively communicating these to product and development teams to drive product improvements. Excellent communication and interpersonal skills are vital for managing a remote team and interacting with customers across various channels (email, chat, phone). Proficiency in helpdesk software and CRM systems is required. This position demands a proactive approach to customer satisfaction, a commitment to continuous improvement, and the ability to foster a positive and supportive team environment, even when working remotely. You will be empowered to implement innovative solutions that enhance the customer experience and build lasting relationships. We are looking for a leader who can inspire their team to deliver exceptional service and contribute to the overall success and reputation of our client. This role requires strong organizational skills and the ability to manage workload effectively in a distributed team structure.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote customer support and helpdesk team.
- Develop and implement effective customer service strategies and processes.
- Ensure prompt and accurate resolution of customer inquiries and technical issues.
- Train, mentor, and motivate customer support specialists.
- Monitor key performance indicators (KPIs) for customer service operations.
- Act as an escalation point for complex customer issues.
- Analyze customer feedback and support trends to drive product improvements.
- Manage and optimize helpdesk software and CRM systems.
- Foster a positive and customer-centric team culture.
- Communicate effectively with internal teams and external stakeholders.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a leadership role.
- Proven experience managing remote support teams.
- Strong understanding of customer service principles and best practices.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, Intercom) and CRM software.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in developing training materials and conducting team performance reviews.
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Customer Success Manager, Remote Client Relations
Posted 9 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Senior Customer Success Manager - Remote Client Relations
Posted 19 days ago
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Job Description
Our client, a rapidly growing SaaS company revolutionizing the industry, is looking for a dedicated and experienced Senior Customer Success Manager to join our fully remote team. In this crucial role, you will be the primary advocate for our key clients, ensuring they achieve maximum value from our platform and fostering long-term, mutually beneficial relationships. You will be responsible for onboarding new clients, developing success plans tailored to their unique business objectives, and proactively identifying opportunities for them to leverage more of our product's capabilities. This position demands a deep understanding of our software and the ability to translate its features into tangible business outcomes for our clients. You will conduct regular business reviews, monitor client health metrics, and address any challenges or concerns promptly and effectively. Your expertise will also extend to driving adoption, reducing churn, and identifying expansion opportunities within your client portfolio. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of building strong relationships with enterprise-level clients. You must be adept at managing a portfolio of accounts, prioritizing your efforts, and delivering exceptional service in a virtual environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Catalyst) is essential. We are seeking a strategic thinker who is passionate about customer advocacy, thrives in a fast-paced setting, and is committed to driving client satisfaction and retention. This role requires a proactive approach to understanding client needs and proactively offering solutions. You will work collaboratively with sales, product, and support teams to ensure a seamless customer experience. The ability to articulate value propositions, conduct engaging presentations, and navigate complex organizational structures within client companies is paramount. This is an excellent opportunity for a results-oriented professional to make a significant impact in a fully remote, client-centric role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
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Lead Aesthetician & Client Relations Manager (Remote)
Posted 2 days ago
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Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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Senior Esthetician & Spa Consultant - Client Relations
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
Qualifications:
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
- Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
- Develop personalized skincare routines and treatment plans based on individual client needs.
- Recommend and educate clients on appropriate skincare products and professional treatments.
- Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
- Maintain detailed client records and track progress towards their skin health objectives.
- Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
- Build and nurture strong client relationships through exceptional service and follow-up.
- Address client inquiries and concerns professionally and empathetically.
- Collaborate with the broader wellness team to ensure a holistic client experience.
- Contribute to the development of educational content for clients (e.g., blog posts, webinars).
Qualifications:
- Certified Esthetician with relevant professional qualifications and licenses.
- Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
- In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
- Experience with different skincare technologies and professional treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with clients in a virtual environment.
- Strong understanding of overall wellness and its impact on skin health.
- Proficiency in using virtual meeting platforms and CRM systems.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A passion for the beauty and wellness industry and a commitment to client satisfaction.
- Additional certifications in advanced esthetics or related fields are a plus.
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
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Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
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