11 Hotel Staff jobs in Naivasha
Hotel Operations Manager
20117 Naivasha, Rift Valley
KES2000000 Annually
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Our client, a renowned luxury resort, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of its facilities in Naivasha, Nakuru, KE . This critical role involves ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all departments, including front desk, housekeeping, food and beverage, and facilities management. You will be responsible for managing staff, controlling costs, and implementing strategies to enhance the guest experience and drive profitability. The ideal candidate will have a passion for hospitality, a keen eye for detail, and a proven ability to lead and motivate teams. Responsibilities will include:
- Overseeing all aspects of hotel operations to ensure seamless service delivery.
- Managing and developing department heads to achieve operational goals and uphold service standards.
- Implementing and monitoring operational policies and procedures to enhance efficiency and guest satisfaction.
- Controlling departmental budgets, managing labor costs, and optimizing resource allocation.
- Ensuring compliance with health, safety, and hygiene regulations across all areas.
- Handling guest complaints and resolving issues promptly and professionally to ensure maximum guest satisfaction.
- Developing and executing strategies to drive revenue and profitability.
- Conducting regular staff training and development programs to enhance service skills and product knowledge.
- Managing inventory and procurement for various departments, ensuring cost-effectiveness.
- Collaborating with the sales and marketing teams to develop promotional activities and packages.
- Maintaining the physical appearance and operational readiness of the resort.
- Analyzing operational data and financial reports to identify areas for improvement.
- Ensuring a positive and productive work environment for all staff members.
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0
Hotel Operations Manager
20117 Naivasha, Rift Valley
KES100000 Annually
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee and direct all hotel operations in **Naivasha, Nakuru, KE**. This critical role ensures the smooth and efficient functioning of all departments to maximize guest satisfaction and financial performance. You will be responsible for managing daily operations, including front office, housekeeping, food and beverage, and maintenance. Key duties involve developing and implementing operational strategies, setting service standards, and ensuring compliance with health and safety regulations. You will manage departmental budgets, control costs, and strive to increase revenue through effective sales and marketing initiatives. Leading and motivating a diverse team of staff, providing training and performance feedback, is essential. Customer service excellence is paramount; you will handle guest inquiries and resolve complaints promptly and professionally. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a deep understanding of the hospitality industry. Proven experience in hotel management, with a track record of success in operational efficiency and guest satisfaction, is required. Excellent financial management skills, including budgeting and forecasting, are necessary. Strong communication, interpersonal, and problem-solving abilities are key. A diploma or degree in Hospitality Management or a related field is highly preferred. This is a challenging yet rewarding opportunity to contribute to a leading hospitality establishment in **Naivasha, Nakuru, KE**.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily hotel operations across all departments.
- Ensure high standards of guest service and satisfaction.
- Manage and develop departmental budgets.
- Control operational costs and maximize revenue.
- Lead, train, and motivate hotel staff.
- Implement and maintain operational policies and procedures.
- Ensure compliance with health, safety, and hygiene standards.
- Handle guest feedback and resolve escalated issues.
- Collaborate with marketing and sales to drive occupancy and revenue.
- Monitor industry trends and implement best practices.
Qualifications:
- Proven experience in hotel management or a senior operations role.
- Strong understanding of hospitality operations, including F&B, housekeeping, and front office.
- Excellent leadership, management, and team-building skills.
- Proficiency in hotel management software.
- Strong financial acumen, including budgeting and cost control.
- Exceptional customer service and problem-solving skills.
- Effective communication and interpersonal abilities.
- Degree or diploma in Hospitality Management preferred.
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1
Remote Hotel Operations Manager
20100 Naivasha, Rift Valley
KES100000 Annually
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Our client, a renowned hospitality group, is expanding its operational oversight and is seeking an experienced Hotel Operations Manager to join their fully remote management team. This position is ideal for a seasoned hospitality professional who excels in managing hotel functions and driving guest satisfaction, all while working from a remote location.
As a Remote Hotel Operations Manager, you will oversee the daily operations of assigned hotel properties, ensuring seamless service delivery and adherence to brand standards. Your responsibilities will include managing front office, housekeeping, food and beverage, and maintenance departments. You will focus on optimizing operational efficiency, managing budgets, and implementing strategies to enhance the guest experience and maximize revenue.
Key duties involve developing and implementing operational policies and procedures, training and supervising hotel staff (remotely where applicable), and resolving guest issues promptly and professionally. You will monitor key performance indicators (KPIs), analyze operational data, and provide regular reports to senior management. Effective inventory management and cost control across all departments are also crucial. This role requires strong leadership and communication skills to maintain high standards and motivate teams, even in a remote setup.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive experience in hotel operations, including supervisory or management roles. A demonstrated understanding of all hotel operating departments and strong financial acumen are essential. Proficiency in hotel management software (PMS) and a solid grasp of customer service principles are required. Excellent problem-solving, decision-making, and interpersonal skills are paramount. As this is a fully remote role, candidates must be highly organized, self-motivated, and adept at managing teams and responsibilities virtually. Join our esteemed hospitality group and lead operations from your home office.
As a Remote Hotel Operations Manager, you will oversee the daily operations of assigned hotel properties, ensuring seamless service delivery and adherence to brand standards. Your responsibilities will include managing front office, housekeeping, food and beverage, and maintenance departments. You will focus on optimizing operational efficiency, managing budgets, and implementing strategies to enhance the guest experience and maximize revenue.
Key duties involve developing and implementing operational policies and procedures, training and supervising hotel staff (remotely where applicable), and resolving guest issues promptly and professionally. You will monitor key performance indicators (KPIs), analyze operational data, and provide regular reports to senior management. Effective inventory management and cost control across all departments are also crucial. This role requires strong leadership and communication skills to maintain high standards and motivate teams, even in a remote setup.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive experience in hotel operations, including supervisory or management roles. A demonstrated understanding of all hotel operating departments and strong financial acumen are essential. Proficiency in hotel management software (PMS) and a solid grasp of customer service principles are required. Excellent problem-solving, decision-making, and interpersonal skills are paramount. As this is a fully remote role, candidates must be highly organized, self-motivated, and adept at managing teams and responsibilities virtually. Join our esteemed hospitality group and lead operations from your home office.
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2
Remote Hotel Operations Manager
20116 Naivasha, Rift Valley
KES220000 Annually
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Our client, a renowned hospitality group, is looking for an experienced and dynamic Remote Hotel Operations Manager to oversee the operational efficiency and guest experience of their properties. While this role offers a hybrid work arrangement, requiring occasional on-site visits to **Naivasha, Nakuru, KE**, the majority of your responsibilities will be managed remotely. You will be instrumental in setting and maintaining high standards across all hotel departments, ensuring seamless operations and maximizing guest satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategic operational plans to enhance service quality, guest satisfaction, and profitability.
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring adherence to brand standards.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and sanitation regulations.
- Conduct regular inspections of property and facilities to ensure the highest standards of cleanliness and maintenance.
- Handle guest complaints and concerns promptly and professionally, turning potentially negative situations into positive experiences.
- Collaborate with the Sales and Marketing teams to develop and execute promotional strategies.
- Analyze operational performance data and implement improvements to optimize efficiency and guest experience.
- Build strong relationships with key stakeholders, including owners, vendors, and local community representatives.
- Ensure effective communication and coordination between all hotel departments.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial or supervisory role.
- Proven track record of success in managing hotel operations and delivering exceptional guest service.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to analyze financial reports and operational data to make informed decisions.
- Strong problem-solving and decision-making abilities.
- Flexibility to work a hybrid schedule, including some on-site presence in **Naivasha, Nakuru, KE**.
- Passion for the hospitality industry and a commitment to excellence.
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3
Senior Hotel Operations Manager
20101 Naivasha, Rift Valley
KES150000 Annually
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Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee all aspects of hotel operations in Naivasha, Nakuru, KE . This role requires a strategic leader with a passion for delivering exceptional guest experiences and driving operational efficiency. You will be responsible for managing daily operations, including front desk, housekeeping, food and beverage, and maintenance departments. Key responsibilities include developing and implementing operational strategies to enhance guest satisfaction, maximizing revenue, and controlling costs. You will also be tasked with recruiting, training, and motivating staff to achieve high performance standards. A critical part of this role involves managing departmental budgets, ensuring compliance with health and safety regulations, and maintaining the overall quality and presentation of the hotel. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and excellent problem-solving abilities. This is a fantastic opportunity to make a significant impact in a growing hospitality establishment. You will work closely with department heads to ensure seamless service delivery across all touchpoints. Performance metrics will include guest satisfaction scores, occupancy rates, revenue per available room, and cost control measures. The role also involves engaging with stakeholders, vendors, and local authorities to foster positive relationships and ensure the smooth running of the hotel. A hands-on approach to management is essential, as is the ability to adapt to the fast-paced nature of the hospitality industry. We are looking for someone who can inspire their team and maintain a positive work environment. Experience with hotel management software and a deep understanding of industry trends are highly valued. You will be instrumental in shaping the guest experience and ensuring repeat business through consistent service excellence. Regular performance reviews and professional development opportunities will be provided. Join us and be a part of a team dedicated to hospitality excellence.
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4
Head Chef - Boutique Hotel
20210 Naivasha, Rift Valley
KES85000 month
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Posted 9 days ago
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Our client, a charming boutique hotel, is looking for a talented and creative Head Chef to lead its culinary team. This is an on-site position based in Naivasha. The Head Chef will be responsible for all aspects of kitchen operations, from menu development and food preparation to staff management and inventory control. You will design innovative and appealing menus that highlight local ingredients and seasonal produce, ensuring the highest standards of quality, presentation, and taste. Key responsibilities include managing the kitchen budget, controlling food costs, maintaining impeccable hygiene standards, and training and mentoring kitchen staff. The ideal candidate will have a passion for fine dining, exceptional culinary skills, and a proven ability to lead a team. Strong organizational skills, creativity, and a commitment to excellence are essential. You will play a vital role in shaping the dining experience for guests and contributing to the hotel's reputation for outstanding cuisine. This is a fantastic opportunity to showcase your culinary talent and leadership abilities in a beautiful setting. Join a dedicated team focused on delivering memorable guest experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute creative, high-quality menus that reflect seasonal ingredients and culinary trends.
- Oversee all day-to-day operations of the kitchen, ensuring efficiency and quality.
- Manage and train kitchen staff, fostering a positive and productive work environment.
- Control food costs through effective inventory management, purchasing, and waste reduction.
- Ensure adherence to all food safety and sanitation regulations (HACCP).
- Maintain high standards of food preparation, cooking, and presentation.
- Collaborate with the management team to plan special events and banquets.
- Manage kitchen equipment maintenance and ensure a safe working environment.
- Conduct regular performance reviews for kitchen staff.
- Stay updated on culinary innovations and customer preferences.
Qualifications:
- Culinary degree or equivalent professional certification.
- Minimum of 7 years of progressive experience in professional kitchens, with at least 3 years in a Head Chef or Sous Chef role.
- Proven expertise in menu planning, food preparation, and presentation.
- Strong leadership and team management skills.
- Excellent understanding of food costing, inventory control, and budgeting.
- Knowledge of HACCP and other food safety standards.
- Creativity and passion for culinary arts.
- Ability to work under pressure and manage multiple tasks.
- Exceptional organizational and communication skills.
- Experience in a boutique hotel or fine dining environment is preferred.
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5
Senior Hotel Operations Manager (Remote)
20117 Naivasha, Rift Valley
KES400000 Annually
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Job Description
Our client is seeking a highly experienced and motivated Senior Hotel Operations Manager to oversee their virtual operations and strategic development. This is a fully remote opportunity for an individual with a distinguished career in hospitality management, focusing on driving operational excellence, enhancing guest experiences, and optimizing financial performance from a distance. You will be responsible for developing and implementing operational strategies, setting service standards, and ensuring the seamless execution of all hotel functions through remote team leadership. The ideal candidate will possess a comprehensive understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management. Your role will involve analyzing performance metrics, identifying areas for improvement, and implementing best practices to enhance efficiency and guest satisfaction. You will lead and mentor teams remotely, fostering a culture of service excellence and continuous improvement. Strong financial acumen, including budgeting, forecasting, and cost control, is essential. This position requires exceptional leadership, communication, and problem-solving skills, along with the ability to manage a complex and dynamic environment from afar. Experience with property management systems (PMS) and a strong understanding of the hospitality technology landscape are highly valued. Join our forward-thinking organization and shape the future of hospitality management.
Location: Remote, managing operations across various properties. The initial posting indicated Naivasha, KE , but this role is entirely remote.
Responsibilities:
Location: Remote, managing operations across various properties. The initial posting indicated Naivasha, KE , but this role is entirely remote.
Responsibilities:
- Develop and implement operational strategies for hotel properties
- Set and maintain high standards for guest service and satisfaction
- Oversee departmental operations, including front office, F&B, and housekeeping
- Manage budgets, control costs, and improve profitability
- Analyze operational performance data and implement corrective actions
- Lead, train, and motivate remote operational teams
- Ensure compliance with health, safety, and hygiene regulations
- Collaborate with marketing and sales teams to drive revenue
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 8 years of progressive experience in hotel operations management
- Proven success in driving operational efficiency and guest satisfaction
- Strong financial management and analytical skills
- Excellent leadership, communication, and interpersonal abilities
- Experience with hotel management software (PMS)
- Ability to manage remote teams effectively
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6
Senior Hotel Operations Manager (Remote)
20100 Naivasha, Rift Valley
KES300000 Annually
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Posted today
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee and optimize the operational efficiency of its properties. This is a pivotal, fully remote role where you will leverage your extensive hospitality expertise to drive exceptional guest experiences, manage operational budgets, and lead remote teams effectively.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and oversee the daily operations of assigned hotel properties, ensuring high standards of service and guest satisfaction.
- Develop, implement, and monitor operational policies and procedures to enhance efficiency and service quality.
- Manage and optimize departmental budgets, controlling costs while maintaining service excellence.
- Lead, train, and motivate remote operational teams across various departments, including front desk, housekeeping, food & beverage, and maintenance.
- Ensure compliance with all health, safety, and sanitation regulations, and conduct regular virtual audits.
- Monitor guest feedback and implement strategies to address concerns and improve overall guest experience.
- Collaborate with the marketing and sales departments to develop and execute strategies for revenue generation and market positioning.
- Oversee inventory management, procurement, and vendor relations for operational supplies and services.
- Analyze operational performance data, identify trends, and implement corrective actions as needed.
- Stay abreast of industry best practices, technological advancements, and competitor activities.
- Conduct regular virtual meetings with property managers and department heads to discuss performance, challenges, and initiatives.
- Prepare comprehensive operational reports and present findings to senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and achieving operational excellence.
- Strong understanding of all hotel operational departments and their interdependencies.
- Excellent leadership, team-building, and motivational skills, with experience managing remote teams.
- Exceptional customer service orientation and a passion for delivering memorable guest experiences.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Strong financial acumen and experience in budget management and cost control.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to work effectively in a fast-paced, dynamic remote environment.
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7
Hotel Operations and Guest Experience Manager
20100 Naivasha, Rift Valley
KES100000 Annually
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Our client, a renowned hospitality establishment, is actively searching for a dedicated and customer-focused Hotel Operations and Guest Experience Manager. This position requires on-site presence at our beautiful property. As the Hotel Operations and Guest Experience Manager, you will be responsible for overseeing the daily operations of the hotel, ensuring the highest standards of service excellence and guest satisfaction. You will lead and motivate the front-of-house and back-of-house teams, fostering a positive and efficient work environment. Key responsibilities include managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth and seamless operations. You will develop and implement operational strategies to enhance guest experiences, address guest feedback promptly, and resolve any service issues with professionalism and care. A significant part of your role will involve training staff on service standards, operational procedures, and creating memorable experiences for every guest. You will also manage inventory, control costs, and ensure compliance with health and safety regulations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of progressive experience in hotel management, with a strong emphasis on guest services. Proven leadership skills, excellent communication and interpersonal abilities, and a passion for delivering exceptional guest experiences are essential. The ability to manage multiple priorities, solve problems effectively, and work under pressure in a fast-paced environment is crucial. This role is ideal for a seasoned hospitality professional who is committed to maintaining superior operational standards and creating a welcoming atmosphere for all guests.
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8
Remote Hotel Operations Manager - Luxury Boutique Hotels
20117 Naivasha, Rift Valley
KES300000 Annually
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Posted today
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Our client, a prestigious group of luxury boutique hotels, is seeking an experienced and visionary Remote Hotel Operations Manager to oversee and enhance the operational excellence of their properties. This unique role offers the opportunity to manage hotel operations from a distance, focusing on strategic planning, quality assurance, and guest satisfaction across multiple locations. You will be responsible for developing and implementing operational standards, managing budgets, optimizing staffing models, and ensuring a seamless guest experience from booking to departure. Key responsibilities include monitoring property performance, analyzing guest feedback, identifying areas for improvement, and collaborating with on-site management teams to implement best practices. You will also oversee vendor relationships, manage inventory, and ensure compliance with health, safety, and hospitality regulations. The ideal candidate will possess a strong background in hotel management, with demonstrable experience in operations, F&B, and guest services within the luxury hospitality sector. Excellent leadership, communication, and interpersonal skills are essential for motivating and guiding remote and on-site teams. Proficiency in property management systems (PMS), revenue management strategies, and operational budgeting is required. A keen eye for detail, a passion for delivering exceptional service, and the ability to adapt to a dynamic, remote working environment are critical. We are looking for a proactive and results-oriented individual who can drive efficiency and maintain the highest standards of quality and guest satisfaction, all while working remotely. This is an excellent opportunity to leverage your expertise in a challenging yet rewarding role.
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