188 Hotel Operations jobs in Kenya
Hotel Operations Manager - Front Office and Guest Services
20300 Moiben
KES130000 Annually
WhatJobs
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Job Description
Our client, a highly regarded hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee front office operations and guest services in **Garissa, Garissa, KE**. This role is essential for ensuring exceptional guest experiences and smooth daily operations. You will be responsible for managing the front desk, concierge services, and guest relations teams, setting high standards for service quality and efficiency. Key responsibilities include staff scheduling, training and development, managing guest feedback, and resolving service issues promptly. You will also oversee check-in/check-out processes, manage room inventory, and ensure seamless communication between departments. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a passion for delivering outstanding customer service. Proven ability to motivate teams and drive operational excellence is crucial. This position offers a fantastic opportunity to lead and make a significant impact in a vibrant hospitality environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of the front desk, reservations, and guest services.
- Manage and train front office staff, ensuring adherence to service standards.
- Implement and monitor quality assurance for all guest interactions.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Develop and manage staff schedules to ensure adequate coverage.
- Ensure efficient room inventory management and check-in/check-out procedures.
- Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless service.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Manage the front office budget and control operational costs.
- Maintain a welcoming and professional atmosphere for all guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or a similar guest services leadership role.
- Proven experience in managing and developing front desk teams.
- Excellent customer service and interpersonal skills.
- Strong understanding of hotel operations and management systems (PMS).
- Proficiency in MS Office and hotel management software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong leadership and motivational skills.
- A passion for the hospitality industry and delivering exceptional guest experiences.
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0
Hotel Operations Manager
60100 Meru , Eastern
KES100000 Annually
WhatJobs
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Job Description
Our client is seeking an experienced and adept Hotel Operations Manager to oversee and enhance their hospitality operations through a fully remote model. This position is critical for ensuring the seamless delivery of exceptional guest experiences and maintaining high standards of service across all hotel departments. You will be responsible for managing daily operations, including front desk, housekeeping, food and beverage, and guest services, while implementing operational efficiencies and cost-control measures. Key duties involve developing and implementing operational policies and procedures, managing staff performance, overseeing inventory and procurement, and ensuring compliance with health and safety regulations. As a remote manager, you must possess outstanding leadership, communication, and problem-solving skills, with the ability to motivate and manage teams virtually. Proficiency in hotel management software and virtual collaboration tools is essential. You will work closely with department heads to achieve operational goals, drive revenue, and enhance guest satisfaction. The ideal candidate is a seasoned hospitality professional with a strong understanding of hotel operations, a passion for customer service, and the ability to thrive in an independent, remote work setting. This role offers a unique opportunity to contribute to the success of Our client 's brand by ensuring operational excellence and guest delight, all while enjoying the benefits of a flexible, remote work arrangement.
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1
Hotel Operations Manager
20100 Nyeri Town
KES150000 Annually
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of their esteemed establishment in **Nyeri, Nyeri, KE**. This critical role is responsible for ensuring the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to deliver exceptional guest experiences and maintain high standards of service. The ideal candidate will possess strong leadership qualities, excellent interpersonal skills, and a comprehensive understanding of hotel management principles. You will be responsible for staff training and development, performance management, and fostering a positive work environment. Key duties include managing budgets, controlling costs, optimizing revenue, and implementing operational strategies to enhance efficiency and profitability. You will also be tasked with ensuring compliance with health and safety regulations, maintaining property standards, and addressing guest feedback to resolve issues promptly and effectively. The ability to manage inventory, procure supplies, and build strong relationships with vendors is also essential. This position requires a proactive approach to problem-solving, excellent organizational skills, and the ability to remain calm and professional under pressure. A passion for hospitality and a commitment to exceeding guest expectations are paramount. The Hotel Operations Manager will report directly to the General Manager and will play a crucial role in the overall success of the hotel. Experience in a similar role within the hospitality industry is a must. You will be expected to work flexible hours, including evenings and weekends, as needed to meet the demands of the business.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations across all departments.
- Ensure exceptional guest service and satisfaction.
- Manage and train hotel staff, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, control costs, and optimize profitability.
- Ensure compliance with health, safety, and hygiene standards.
- Monitor and manage inventory and procurement processes.
- Handle guest complaints and resolve issues effectively.
- Conduct regular property inspections to maintain standards.
- Collaborate with the marketing and sales teams to drive revenue.
- Proven experience as a Hotel Operations Manager or similar senior role.
- Strong knowledge of hotel operations, management, and hospitality best practices.
- Excellent leadership, communication, and customer service skills.
- Proficiency in hotel management software.
- Ability to manage budgets and financial reports.
- Strong problem-solving and decision-making abilities.
- Flexibility to work various shifts, including weekends and holidays.
- A degree or diploma in Hotel Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
50200 Bungoma, Western
KES650000 Annually
WhatJobs
Posted today
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Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the strategic and day-to-day operations of their properties. This is a fully remote position, requiring strong leadership and organizational skills to manage operations from a distance. The ideal candidate will have a comprehensive understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance, with a proven ability to drive efficiency, guest satisfaction, and profitability. You will be responsible for developing and implementing operational policies and procedures, managing budgets, controlling costs, and ensuring adherence to quality standards. Key responsibilities include: overseeing departmental operations, managing staff performance and development, implementing guest service initiatives, monitoring financial performance and implementing cost-control measures, ensuring compliance with health and safety regulations, and collaborating with sales and marketing teams to drive business. You will lead and motivate teams through effective communication and strategic direction. This role requires exceptional leadership, problem-solving, and interpersonal skills, along with a strong understanding of hospitality management software and systems. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 5 years of progressive experience in hotel operations management, is required. Experience in managing remote teams and operations is highly advantageous. As this is a remote role, exceptional self-discipline, proactive communication, and the ability to build strong virtual relationships with teams are crucial for success. Join a prestigious company and make a significant impact on guest experiences and operational excellence from your home office. We are looking for a passionate leader committed to delivering outstanding service and driving business success.
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3
Hotel Operations Manager
40100 Kisumu
KES100000 Annually
WhatJobs
Posted today
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WhatJobs is seeking an experienced and dynamic Hotel Operations Manager for a reputable establishment located in **Kisumu, Kisumu, KE**. This is a Hybrid role, requiring a balance of on-site presence and remote work flexibility. The Operations Manager will oversee the day-to-day management of hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless guest experiences and operational efficiency. Key responsibilities include managing staff, implementing service standards, controlling operational costs, and ensuring compliance with health, safety, and licensing regulations. You will also be responsible for developing and executing strategies to enhance guest satisfaction, drive revenue, and improve profitability. This role requires strong leadership, exceptional interpersonal skills, and a deep understanding of the hospitality industry. The ideal candidate will have a proven track record in hotel management, with experience in budget management, staff training, and quality assurance. You should be adept at problem-solving and possess excellent decision-making skills. The ability to balance strategic planning with hands-on operational oversight is crucial. We are looking for an individual who is passionate about delivering outstanding customer service and creating memorable experiences for guests. This position offers a unique opportunity to lead and inspire a dedicated team, contributing significantly to the success of our client's hotel. Your leadership will be instrumental in maintaining high standards across all hotel operations. This role requires a commitment to both remote strategic planning and on-site operational leadership.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
30100 Bungoma, Western
KES280000 Annually
WhatJobs
Posted today
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Job Description
Our client, a distinguished hospitality establishment, is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations and ensure exceptional guest experiences. This role requires a strategic leader who can balance on-site management with remote coordination for certain administrative tasks. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth and efficient service delivery. Your key duties will involve developing and implementing operational strategies to enhance guest satisfaction and profitability. You will manage staff, provide training, and foster a positive work environment. Budgeting, financial management, and cost control will be critical components of your role. You will ensure compliance with all health, safety, and hygiene standards. Building and maintaining strong relationships with guests, suppliers, and local communities will be essential. This role requires a leader who can inspire and motivate their team to achieve excellence. You will also be involved in marketing initiatives and revenue management strategies to maximize occupancy and revenue. The successful candidate will possess a deep understanding of the hospitality industry and a passion for providing outstanding customer service. Problem-solving skills and the ability to handle challenging situations with professionalism are paramount. This is an excellent opportunity to take on a leadership role within a reputable hospitality group, with the flexibility of a hybrid work model. Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field. Extensive experience in hotel management, with a proven track record of success in operations, is required. Strong leadership, communication, and interpersonal skills are essential. Familiarity with hotel management software and systems is necessary. The ability to manage budgets, control costs, and drive profitability is crucial. Excellent organizational and time management skills are expected. This role requires flexibility and a willingness to work various shifts, including weekends and holidays, as dictated by business needs.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
01000 Makongeni
KES150000 month
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Job Description
Our client, a leader in the hospitality industry, is looking for a seasoned and dynamic Hotel Operations Manager to oversee various aspects of hotel functioning. This is a fully remote position, allowing you to manage and optimize hotel operations from anywhere in Kenya, with potential requirements for on-site visits as needed. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of experience in hotel management, demonstrating strong leadership and operational expertise. You will be responsible for ensuring the smooth and efficient day-to-day running of the hotel, focusing on guest satisfaction, operational efficiency, and financial performance. Key responsibilities include managing front desk operations, housekeeping, food and beverage services, and maintenance. You will also be involved in staff training and development, implementing operational policies and procedures, and monitoring budgets to control costs and maximize revenue. Strong knowledge of hotel management software and systems is required. Excellent interpersonal and communication skills are essential for motivating staff, resolving guest issues, and collaborating with department heads. We seek an individual with exceptional problem-solving abilities, a keen eye for detail, and a commitment to maintaining high service standards. If you are a results-oriented leader passionate about delivering exceptional guest experiences and eager to contribute to the success of our hospitality offerings, even remotely for locations near **Thika, Kiambu, KE**, we invite you to apply.
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6
Hotel Operations Manager
10100 Nyeri Town
KES4000000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead their remote management team, ensuring the seamless delivery of exceptional guest services and operational efficiency. This is a unique opportunity to manage hotel operations from a distance, focusing on strategic planning, performance optimization, and staff development across multiple properties. You will be responsible for overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring that all departments function harmoniously to create a superior guest experience. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, monitoring guest satisfaction, and addressing any service issues promptly. You will also focus on staff training and development, fostering a culture of excellence and continuous improvement. The ideal candidate will have a comprehensive understanding of the hospitality industry, strong leadership capabilities, and excellent problem-solving skills. Proven experience in managing hotel operations, with a focus on guest relations and service quality, is essential. Proficiency in hotel management software and digital communication tools is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 5 years of progressive experience in hotel management roles, is mandatory. Exceptional interpersonal and communication skills are crucial for this remote leadership position. Join our client and drive operational success in the hospitality sector from your remote workspace.
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7
Hotel Operations Manager
60100 Embu, Eastern
KES1800000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prestigious hospitality group, is seeking a highly motivated and experienced Hotel Operations Manager to oversee the day-to-day operations of their premier property. This role involves ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth. You will be responsible for managing various hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high service standards. The ideal candidate will have a strong background in hotel management, with proven experience in leadership, staff training, and customer service excellence. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, controlling costs, and maintaining inventory. You will also focus on guest satisfaction, addressing concerns promptly and efficiently, and implementing strategies to enhance the overall guest journey. This role requires excellent interpersonal and communication skills, with the ability to motivate and lead a diverse team. A deep understanding of hospitality industry trends, revenue management, and quality assurance is essential. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. Relevant professional certifications or extensive experience in lieu of a degree will be considered. A minimum of 5-7 years of progressive experience in hotel operations management, with at least 2-3 years in a managerial capacity, is essential. If you are passionate about providing outstanding hospitality and possess strong leadership and operational skills, we invite you to apply for this exciting opportunity.
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8
Hotel Operations Manager
00100 Embu, Eastern
KES600000 Annually
WhatJobs
Posted today
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Job Description
Our client , a globally recognized hospitality group, is seeking a dedicated and results-oriented Hotel Operations Manager to join their team in a fully remote capacity. This is a unique opportunity to oversee and optimize the operational efficiency of multiple properties within the group, focusing on enhancing guest experiences, driving revenue, and managing staff performance. You will be responsible for developing and implementing operational strategies, ensuring compliance with brand standards, and fostering a culture of service excellence. The ideal candidate will have a proven track record in hotel management, exceptional leadership skills, and a deep understanding of all hotel departments, including front desk, housekeeping, food and beverage, and sales. This role requires strong analytical abilities, excellent problem-solving skills, and the capacity to manage and motivate teams remotely.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily hotel operations, ensuring smooth and efficient service delivery across all departments.
- Develop and implement operational policies and procedures to enhance guest satisfaction and operational efficiency.
- Manage departmental budgets, controlling costs and maximizing revenue generation opportunities.
- Monitor and analyze key performance indicators (KPIs), such as occupancy rates, RevPAR, and guest satisfaction scores.
- Recruit, train, supervise, and motivate hotel staff to maintain high standards of service.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and effectively.
- Collaborate with sales and marketing teams to drive business and promote the hotel's offerings.
- Manage inventory and procurement for hotel supplies and amenities.
- Conduct regular inspections of the property to ensure cleanliness, maintenance, and presentation standards are met.
- Implement and oversee new initiatives aimed at improving guest experience and operational performance.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 3 years in a managerial role.
- Demonstrated experience in managing multiple hotel departments and staff.
- Strong knowledge of hotel management software and systems (PMS, POS).
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in budgeting, financial management, and P&L responsibility.
- Proven ability to resolve conflicts and handle difficult situations with professionalism.
- Adaptability and ability to thrive in a fast-paced, remote work environment.
- A passion for delivering exceptional guest service.
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