492 Hotel Operations jobs in Kenya
Front Desk and Guest Relations Manager
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for an experienced and personable Front Desk and Guest Relations Manager to lead our reception and guest services team at our prestigious establishment in **Kakamega, Kakamega, KE**. This role is pivotal in creating exceptional first impressions and ensuring a seamless, memorable experience for all our guests. You will be responsible for overseeing the daily operations of the front desk, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise with professionalism and efficiency. The ideal candidate will have a strong background in hospitality management, with proven leadership skills and a passion for delivering outstanding customer service. Your responsibilities will include training and motivating front desk staff, developing and implementing service standards, managing guest feedback, and coordinating with other departments such as housekeeping, F&B, and maintenance to ensure guest satisfaction. You will also be involved in managing room inventory, rate strategies, and ensuring the smooth operation of the reception area. A keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm under pressure are essential. This role requires a polished and articulate individual who can represent the company with poise and dedication. The ability to communicate effectively in English and Kiswahili is a must. We are seeking someone who can proactively anticipate guest needs and go the extra mile to exceed expectations. The Front Desk and Guest Relations Manager will also play a key role in developing and implementing loyalty programs and special packages to enhance guest retention and attract new clientele. This is an exciting opportunity for a motivated individual to take on a leadership role in a fast-paced, guest-centric environment in **Kakamega, Kakamega, KE**. You will be instrumental in shaping the guest experience from arrival to departure, ensuring every interaction is positive and professional. Experience with property management systems (PMS) is required.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage all front desk operations, ensuring efficiency and professionalism.
- Train, mentor, and schedule front desk staff, fostering a positive team environment.
- Welcome guests warmly and handle check-in/check-out procedures efficiently.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Resolve guest complaints with tact and efficiency, ensuring customer satisfaction.
- Maintain accurate guest records and manage room inventory effectively.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Implement and enforce service standards and company policies.
- Manage guest feedback systems and implement improvements based on reviews.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Oversee the security and cash handling procedures at the front desk.
- Assist in the development of promotional packages and special offers for guests.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services is a plus.
- Fluency in English and Kiswahili is required.
- A friendly, professional demeanor and a passion for guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
0
Job Description
Our client, a prestigious hospitality establishment, is seeking a highly organized and customer-focused Senior Front Desk Supervisor for a fully remote role. This position is crucial for managing and coordinating front desk operations, ensuring exceptional guest experiences and efficient administrative support. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel front office procedures and software systems. You will lead a team of front desk agents, manage reservations, handle guest inquiries, and ensure seamless check-in and check-out processes.
Responsibilities:
Qualifications:
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient guest services.
- Lead, train, and motivate the front desk team to deliver outstanding customer service.
- Manage reservations, room assignments, and guest requests with accuracy and efficiency.
- Handle guest inquiries, issues, and complaints promptly and professionally, escalating when necessary.
- Ensure all check-in and check-out procedures are conducted efficiently and according to hotel standards.
- Maintain the integrity of guest accounts and billing information.
- Generate daily reports on occupancy, revenue, and other key performance indicators.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Collaborate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure guest satisfaction.
- Conduct regular performance reviews and provide ongoing feedback to front desk staff.
- Stay updated on hotel services, amenities, and local attractions to assist guests.
- Contribute to creating a positive and welcoming atmosphere for all guests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory or lead role.
- Proven experience with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage a remote team effectively.
- Proficiency in Microsoft Office Suite.
- Knowledge of hotel operations and service standards.
- Ability to remain calm and professional under pressure.
- A positive attitude and a passion for hospitality.
This is a unique opportunity to contribute to exceptional guest experiences remotely, supporting operations in **Naivasha, Nakuru, KE**.
This advertiser has chosen not to accept applicants from your region.
1
Job Description
Our client is seeking an experienced and charismatic Hotel Front Desk Supervisor to oversee operations at a premier establishment in Kisumu. This role is essential for ensuring guests have a seamless and enjoyable experience from check-in to check-out. As the Front Desk Supervisor, you will lead a team of front desk agents, manage daily operations, and uphold the highest standards of customer service. Your responsibilities will include training and motivating the front desk team, handling guest concerns and escalations with professionalism, overseeing reservations and room assignments, and ensuring efficient check-in and check-out procedures. You will also be responsible for managing the front desk budget, monitoring inventory for front desk supplies, and collaborating with other hotel departments to ensure smooth overall service delivery. The ideal candidate possesses strong leadership skills, exceptional interpersonal abilities, and a deep understanding of hotel operations and guest relations. Previous experience in a supervisory role within the hospitality industry is required. You must be proficient in hotel management software (PMS), have excellent organizational skills, and be adept at problem-solving in a fast-paced environment. This is a non-remote position based in Kisumu, requiring flexibility in working hours, including evenings, weekends, and holidays, as operational needs dictate. You will be the face of the hotel for many guests, so a welcoming demeanor and a commitment to excellence are paramount. Join a dedicated team committed to providing outstanding hospitality and creating memorable stays for every guest.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk.
- Lead, train, and mentor front desk staff to ensure high performance.
- Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
- Address and resolve guest complaints and issues promptly and professionally.
- Manage reservations, room assignments, and special requests.
- Maintain a high standard of customer service and guest satisfaction.
- Collaborate with housekeeping, maintenance, and food & beverage departments.
- Monitor front desk performance metrics and implement improvements.
- Ensure adherence to hotel policies and procedures.
- Manage front desk supplies and assist with budgeting.
- Proven experience as a Front Desk Supervisor or similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency in hotel property management systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Professional appearance and demeanor.
- Knowledge of local attractions and services is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Director of Leisure Operations
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a strategic and visionary Director of Leisure Operations to oversee and elevate all aspects of their leisure and sports facilities. This senior leadership role demands extensive experience in operational management, strategic planning, and team leadership within the hospitality or leisure industry. You will be responsible for driving exceptional guest experiences, maximizing revenue, controlling costs, and ensuring the highest standards of service delivery and facility maintenance. The successful candidate will possess a proven ability to develop and implement innovative leisure programming, manage budgets effectively, and lead a diverse team to achieve ambitious business objectives. Strong decision-making skills, a keen understanding of market trends, and a commitment to excellence are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute strategic plans to enhance the overall leisure and sports offerings and operational efficiency.
- Manage the day-to-day operations of all leisure facilities, including fitness centers, pools, sports courts, and recreational areas.
- Oversee budgeting, financial performance, and cost control measures for all leisure operations.
- Lead, mentor, and develop a high-performing team of leisure and sports professionals.
- Ensure the implementation and maintenance of high standards of safety, cleanliness, and guest service.
- Develop and launch innovative programs, events, and activities to attract and retain guests.
- Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
- Manage vendor relationships and contract negotiations for supplies and services.
- Collaborate with marketing and sales teams to develop promotional strategies and drive occupancy/participation.
- Ensure compliance with all local health, safety, and licensing regulations.
Qualifications:
- Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field; a Master's degree is a plus.
- Minimum of 10 years of progressive experience in leisure operations management, with at least 5 years in a senior leadership role.
- Demonstrated success in managing diverse leisure facilities and diverse teams.
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Proven ability to develop and implement successful strategic plans and operational improvements.
- Excellent leadership, communication, and interpersonal skills.
- Experience in marketing and sales within the leisure industry.
- Knowledge of current trends in fitness, wellness, and recreational sports.
- Strong problem-solving and decision-making abilities.
- Must be able to work on-site and adaptable to varied working hours as needed.
This advertiser has chosen not to accept applicants from your region.
3
Leisure Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking an experienced and energetic Leisure Operations Manager to lead their remote operations team. This role is perfect for a seasoned professional with a passion for the leisure and sports industry, capable of driving strategic initiatives and ensuring exceptional customer experiences from a distance. You will be responsible for overseeing the planning, development, and execution of leisure programs and events, ensuring they align with organizational goals and market trends. The ideal candidate will possess strong leadership skills, a deep understanding of operational management, and a proven ability to manage teams and resources effectively in a virtual setting. Key responsibilities include developing operational strategies, managing budgets, optimizing resource allocation, and ensuring compliance with health, safety, and service standards. You will work closely with marketing, sales, and customer service departments to enhance program offerings and client engagement. The ability to analyze market data, identify new opportunities, and implement innovative solutions is crucial. This is a remote-first position, requiring excellent communication, organizational, and project management skills. You will be expected to foster a positive and productive work environment for your remote team members, drive performance, and ensure the successful delivery of all leisure and sports-related activities. The successful candidate will be a creative thinker, adept at problem-solving, and committed to delivering outstanding results in the fast-paced leisure sector. This is an exciting opportunity to shape and lead leisure initiatives from anywhere, contributing to the overall success and growth of our client's offerings.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies for leisure and sports programs.
- Manage daily operations, ensuring high standards of service delivery and customer satisfaction.
- Oversee event planning, coordination, and execution.
- Manage budgets, control costs, and optimize resource allocation.
- Lead, motivate, and manage a remote team of operational staff.
- Ensure compliance with all health, safety, and regulatory requirements.
- Analyze market trends and identify opportunities for program development and enhancement.
- Collaborate with marketing and sales teams to promote offerings and drive participation.
- Develop and maintain strong relationships with vendors and partners.
- Monitor performance metrics and implement improvements to enhance efficiency and effectiveness.
- Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field.
- Minimum of 6 years of experience in leisure operations management, event planning, or a related field.
- Proven leadership experience, preferably in managing remote teams.
- Strong understanding of the leisure and sports industry.
- Excellent organizational, planning, and project management skills.
- Proficiency in relevant software for scheduling, budgeting, and communication.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently and as part of a virtual team.
This advertiser has chosen not to accept applicants from your region.
4
Senior Leisure Operations Director
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Leisure Operations Director to lead their remote operations team. This pivotal role will be responsible for the strategic planning, development, and execution of all leisure and hospitality-related activities. You will focus on enhancing guest experiences, optimizing operational efficiency, and driving revenue growth across various leisure ventures. The ideal candidate will possess a deep understanding of the hospitality industry, event management, recreational services, and customer relationship management. You will lead a team of remote operational staff, ensuring consistent quality of service and adherence to company standards. Key responsibilities include developing innovative leisure programs, managing budgets, overseeing marketing and promotional activities, and ensuring the highest levels of customer satisfaction. Strong leadership, strategic thinking, and excellent communication skills are essential for managing a dispersed team and diverse stakeholders through virtual platforms. Key responsibilities include:
- Developing and implementing strategic plans for leisure operations to achieve business objectives.
- Overseeing the day-to-day operations of leisure facilities and services.
- Designing and managing engaging leisure programs and events.
- Ensuring exceptional customer service and guest satisfaction.
- Managing operational budgets, controlling costs, and optimizing revenue streams.
- Leading, motivating, and developing a remote team of operational staff.
- Implementing and enforcing quality standards and operational procedures.
- Collaborating with marketing teams to develop and execute promotional campaigns.
- Managing vendor relationships and contract negotiations.
- Analyzing operational data and market trends to identify areas for improvement and innovation.
- Ensuring compliance with health, safety, and regulatory requirements.
- Developing and implementing strategies for enhancing the overall guest experience.
- Identifying and exploring new opportunities for leisure development and expansion.
- Providing regular reports on operational performance and financial results to senior management.
This advertiser has chosen not to accept applicants from your region.
5
Senior Leisure Operations Manager
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading provider of recreational and hospitality services, is seeking a dynamic and experienced Senior Leisure Operations Manager to oversee and optimize their diverse leisure offerings. This is a fully remote position, offering the flexibility to manage operations and teams from anywhere within Kenya. You will be responsible for the strategic planning, development, and efficient management of all leisure operations, including fitness facilities, recreational programs, entertainment services, and guest experiences. Your role will involve setting operational standards, developing budgets, managing staff performance, ensuring compliance with health and safety regulations, and driving initiatives to enhance customer satisfaction and revenue growth. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field, coupled with extensive experience in leisure operations management. Proven leadership skills, exceptional business acumen, and a strong understanding of operational best practices within the leisure and hospitality industry are essential. You must be adept at financial management, strategic planning, and team leadership. Excellent communication, interpersonal, and problem-solving skills are crucial for managing diverse stakeholders, including staff, guests, and suppliers. This position requires a proactive, results-oriented individual who can effectively lead and motivate a team in a remote capacity, ensuring the delivery of exceptional leisure experiences.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for all leisure operations.
- Manage daily operations of various leisure facilities and programs, ensuring high standards of service.
- Create and manage operational budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a team of operational staff.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and implement service standards and operational procedures.
- Monitor customer feedback and implement initiatives to enhance guest satisfaction.
- Manage relationships with vendors and suppliers.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to promote leisure offerings.
- Bachelor's degree in Hospitality Management, Recreation Management, Business Administration, or a related field.
- Minimum of 6 years of experience in leisure or hospitality operations management.
- Demonstrated success in managing diverse leisure facilities and services.
- Strong understanding of operational best practices, financial management, and P&L responsibility.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently and drive results in a remote setting.
- Proficiency in relevant operational software and systems.
- Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotel operations Jobs in Kenya !
6
Remote Leisure Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client, a leader in innovative leisure and hospitality solutions, is seeking a highly organized and strategic Remote Leisure Operations Manager. This position is integral to ensuring the smooth and efficient operation of our client's leisure facilities, despite being a fully remote role. You will oversee the planning, execution, and management of various leisure activities and services, focusing on customer satisfaction and operational excellence. The ideal candidate will have extensive experience in leisure management, strong leadership skills, and the ability to manage remote teams and complex projects. This is a remote-first opportunity, perfect for a motivated professional seeking a flexible work arrangement.
Responsibilities:
Qualifications:
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
Responsibilities:
- Develop and implement operational strategies for leisure facilities and services.
- Manage daily operations, ensuring high standards of quality, safety, and customer service.
- Oversee scheduling, resource allocation, and budget management for leisure operations.
- Lead and motivate remote teams of leisure staff, fostering a positive and productive work environment.
- Develop and execute marketing plans to promote leisure activities and attract new customers.
- Monitor industry trends and best practices to identify opportunities for innovation and improvement.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage relationships with third-party vendors and suppliers.
- Analyze operational data to identify areas for efficiency gains and cost savings.
- Handle customer feedback and resolve any issues or complaints promptly and effectively.
- Develop and implement training programs for staff to enhance service delivery.
- Collaborate with management to set strategic goals and objectives for the leisure division.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
- Minimum of 6 years of experience in leisure operations management or a similar role.
- Proven experience in managing diverse leisure activities (e.g., sports facilities, entertainment venues, event planning).
- Strong leadership and team management skills, with experience leading remote teams.
- Excellent organizational, planning, and problem-solving abilities.
- Proficiency in budgeting, financial management, and resource allocation.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Knowledge of relevant health, safety, and regulatory standards.
- Experience with leisure management software is a plus.
This remote role provides an excellent opportunity to drive operational success in the leisure sector. The operational focus of this role is in the vicinity of Mlolongo, Machakos, KE , however, the position is fully remote.
This advertiser has chosen not to accept applicants from your region.
7
Remote Adventure Park Operations Manager
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Remote Adventure Park Operations Manager. This is a fully remote position, offering you the opportunity to manage operations from anywhere. You will be responsible for overseeing the day-to-day operations of adventure parks, ensuring optimal performance, safety, and guest satisfaction. Your duties will include developing and implementing operational policies and procedures, managing staff schedules and performance, and overseeing inventory and supply chain management. You will also be involved in budgeting, financial reporting, and identifying cost-saving opportunities. The ideal candidate will have a strong background in operations management, preferably within the leisure and sports industry. Excellent leadership, communication, and problem-solving skills are essential. You will work closely with the marketing team to ensure successful promotion and execution of park activities. Experience in risk management and ensuring compliance with all safety regulations is paramount. This role requires the ability to train and motivate a diverse team, foster a positive work environment, and drive continuous improvement. You will also be responsible for managing vendor relationships and negotiating contracts. The ability to analyze operational data and implement data-driven strategies for improvement is crucial. If you are a results-oriented leader with a passion for the adventure and leisure sector, and thrive in a remote work environment, this is an exceptional opportunity. You will play a key role in ensuring the success and growth of our adventure park offerings, working remotely with operational oversight of sites near **Mlolongo, Machakos, KE**.
This advertiser has chosen not to accept applicants from your region.
8
Head of Sports and Leisure Operations
Posted 21 days ago
Job Viewed
Job Description
Our client, a prominent hospitality and leisure group, is seeking an innovative and experienced Head of Sports and Leisure Operations to lead their remote management team. This senior position will be responsible for overseeing and enhancing all aspects of our sports and leisure facilities, programs, and guest experiences. You will develop and implement strategic plans to drive revenue growth, optimize operational efficiency, and ensure the highest standards of safety and guest satisfaction. The ideal candidate will have a deep understanding of sports management, event planning, recreational programming, and customer service within the leisure industry. A proven track record of leadership, budget management, and team development is essential. This remote role requires exceptional strategic thinking, strong communication and negotiation skills, and the ability to effectively manage relationships with vendors, partners, and internal stakeholders. Your responsibilities will include conceptualizing new leisure offerings, managing operational budgets, ensuring compliance with health and safety regulations, and driving marketing initiatives to promote our sports and leisure activities. You will also be instrumental in developing staff training programs and fostering a culture of excellence. This is an exciting opportunity to shape the future of sports and leisure offerings for a leading organization from a flexible remote setting, significantly impacting guest engagement and business success. A passion for the industry, a commitment to innovation, and a strategic approach to operational management are crucial for success in this influential role.
This advertiser has chosen not to accept applicants from your region.
9