25 Hospitality jobs in Eldoret
Operations Manager - Hospitality
30200 Moiben
KES90000 Annually
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Posted today
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Job Description
Our client, a well-regarded hospitality establishment in the heart of Eldoret, is seeking a dynamic and experienced Operations Manager to oversee all daily operations and ensure exceptional guest experiences. This hybrid role requires a strategic thinker with a strong understanding of the hospitality industry, including F&B, accommodation, and customer service. You will be responsible for managing staff, optimizing operational efficiency, controlling costs, and maintaining high standards of service quality. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a passion for delivering outstanding hospitality. You will work closely with department heads to ensure seamless operations across all areas of the property. A significant portion of your role will involve on-site presence, ensuring smooth day-to-day running and staff supervision, complemented by remote work for strategic planning, reporting, and administrative tasks. Responsibilities include:
- Overseeing all aspects of daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Managing and motivating a diverse team of staff, including hiring, training, and performance evaluation.
- Ensuring compliance with all health, safety, and hygiene standards.
- Controlling operational costs and managing budgets effectively.
- Monitoring inventory levels and managing supplier relationships.
- Handling guest complaints and resolving issues promptly and professionally.
- Collaborating with the marketing team to develop promotional strategies and enhance brand reputation.
- Analyzing operational data and generating reports for senior management.
- Implementing strategies to maximize revenue and profitability.
- Maintaining a high standard of service excellence throughout the property. Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven track record in managing hotel operations, F&B, and customer service.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Knowledge of hotel management software and operational best practices.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Understanding of financial management and budgeting principles.
- Experience in a hybrid work model is beneficial. This is a fantastic opportunity to take on a leadership role in a vibrant hospitality setting, with the flexibility of a hybrid work arrangement. If you are a dedicated and skilled hospitality professional, we encourage you to apply.
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0
Remote Hospitality Consultant
30200 Moiben
KES300000 Annually
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Posted 3 days ago
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Job Description
Our client, a premier hospitality management group, is seeking a highly experienced and insightful Remote Hospitality Consultant to provide strategic guidance and operational expertise. This is a fully remote role, offering the flexibility to work from any location and advise clients across various hospitality sectors. You will be instrumental in optimizing client operations, enhancing guest experiences, and driving revenue growth.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive assessments of client operations, including service standards, operational efficiency, and financial performance within the hospitality sector.
- Develop customized strategic plans and recommendations to improve guest satisfaction, operational effectiveness, and profitability for hotels, resorts, and restaurants.
- Provide expert advice on menu engineering, pricing strategies, and cost control measures.
- Assist clients in implementing best practices in customer service, staff training, and front-of-house operations.
- Identify opportunities for revenue enhancement through yield management, upselling strategies, and new service offerings.
- Analyze market trends and competitor activities to provide clients with a competitive edge.
- Develop and deliver engaging training materials and workshops for client staff on various hospitality topics.
- Consult on brand positioning, marketing strategies, and online reputation management for hospitality businesses.
- Prepare detailed reports and presentations outlining findings, recommendations, and implementation roadmaps.
- Foster strong client relationships, ensuring their satisfaction and long-term success.
Qualifications:
- Extensive experience (10+ years) in high-level management roles within the hospitality industry (e.g., Hotel General Manager, Food & Beverage Director, Operations Director).
- Proven track record of successfully improving operational efficiency and financial performance in hospitality businesses.
- In-depth knowledge of hotel and restaurant operations, including front desk, F&B, housekeeping, and sales & marketing.
- Strong understanding of hospitality finance, budgeting, and P&L management.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to conduct thorough research and develop actionable insights.
- Experience in developing and delivering training programs is highly desirable.
- Proficiency in using various hospitality management software and tools.
- A passion for delivering outstanding guest experiences and driving business success.
- Must be able to work independently and manage multiple client engagements effectively in a remote capacity.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Operations Manager
20200 Kapsuser
KES100000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee and optimize various operational aspects of their hospitality services, all from a remote setting. This role is crucial for ensuring efficiency, guest satisfaction, and seamless service delivery across their establishments. You will be responsible for managing remote teams, developing and implementing operational procedures, and leveraging technology to enhance service quality. The ideal candidate will possess a strong background in hospitality management, with a proven ability to lead and motivate teams virtually, analyze operational data, and drive continuous improvement. Key responsibilities include overseeing front desk operations, housekeeping standards, food and beverage service coordination, and event management logistics, all managed through remote oversight and digital platforms. You will collaborate closely with on-site managers and staff to address challenges, implement best practices, and maintain high standards of service excellence. This position requires exceptional organizational skills, strong leadership capabilities, and a comprehensive understanding of the hospitality industry. A proactive approach to problem-solving, excellent communication skills, and the ability to adapt to evolving operational needs are essential. This is a remote position requiring a high degree of self-management and proficiency in virtual collaboration tools. The location of interest for this role is **Kericho, Kericho, KE**, but the work itself is performed entirely remotely.
Responsibilities:
Responsibilities:
- Develop and implement operational policies and procedures for hospitality services.
- Oversee remote teams and provide guidance and support to on-site staff.
- Monitor service quality and guest satisfaction metrics, implementing improvements as needed.
- Manage operational budgets and control costs effectively.
- Coordinate with different departments (e.g., front office, F&B, housekeeping) to ensure seamless operations.
- Leverage technology and digital tools to enhance operational efficiency and guest experience.
- Conduct virtual training sessions for staff on operational standards and best practices.
- Analyze operational reports and identify areas for improvement.
- Ensure compliance with health, safety, and sanitation regulations.
- Manage vendor relationships and procurement processes for operational supplies.
- Respond to and resolve escalated operational issues.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven experience in leading and managing teams, preferably in a remote or dispersed environment.
- Strong understanding of hotel operations, including front desk, F&B, housekeeping, and event management.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in using hospitality management software and virtual collaboration tools.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to work independently and effectively manage multiple priorities in a remote setting.
- Must be legally eligible to work remotely from **Kericho, Kericho, KE**.
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2
Senior Hospitality Operations Manager
20200 Kapsuser
KES120000 Annually
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Posted today
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Job Description
Our client, a premier hospitality group, is seeking a dynamic and experienced Senior Hospitality Operations Manager. This is a fully remote position, allowing you to oversee operations and strategic initiatives from anywhere. The ideal candidate will have extensive experience in managing hotel operations, guest services, and staff development within the hospitality industry. You will be responsible for ensuring the highest standards of service excellence, optimizing operational efficiency, and driving profitability. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, overseeing staffing and training, and ensuring compliance with health and safety regulations. The successful candidate will possess outstanding leadership, communication, and problem-solving skills, with a proven ability to motivate teams and deliver exceptional guest experiences. Strong financial acumen and a deep understanding of hospitality trends are essential. This role requires a strategic thinker committed to continuous improvement and innovation within the hospitality sector. You will play a crucial role in maintaining brand reputation and enhancing the overall guest journey.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of hotel operations, ensuring seamless guest experiences.
- Develop and implement strategies to enhance service quality and operational efficiency.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a diverse team of hospitality professionals.
- Ensure compliance with all health, safety, and hygiene standards.
- Monitor customer feedback and implement improvements to guest satisfaction.
- Manage relationships with vendors and suppliers.
- Develop and execute marketing and sales strategies to attract and retain guests.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Stay abreast of industry trends and best practices to maintain a competitive edge.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hospitality operations management.
- Proven track record of successful hotel or resort management.
- Strong understanding of F&B, housekeeping, front office, and other hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and financial reporting tools.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage teams in a remote setting.
- Passion for delivering exceptional customer service.
- Experience with revenue management and yield strategies.
This advertiser has chosen not to accept applicants from your region.
3
Remote Hospitality Operations Manager
30200 Moiben
KES120000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and adaptable Remote Hospitality Operations Manager to oversee and optimize operations for their diverse portfolio of hospitality businesses. This is a fully remote position, requiring a candidate with exceptional leadership, organizational, and communication skills, who can effectively manage teams and processes from a distance. You will be responsible for ensuring the delivery of outstanding guest experiences, driving operational efficiency, and maintaining high standards across all hospitality touchpoints. This role demands a proactive approach to problem-solving, the ability to implement best practices, and a keen eye for detail in managing budgets, staff performance, and service quality.
Key responsibilities include:
Key responsibilities include:
- Overseeing daily operations of various hospitality establishments, ensuring seamless service delivery.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Managing and motivating remote teams, providing guidance, training, and performance feedback.
- Monitoring operational budgets, controlling costs, and identifying areas for revenue enhancement.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Collaborating with marketing and sales teams to drive business growth and customer engagement.
- Managing inventory, procurement, and vendor relationships.
- Handling guest feedback and resolving escalated issues to ensure positive outcomes.
- Analyzing operational data to identify trends, challenges, and opportunities for improvement.
- Implementing and refining customer service standards and protocols.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Director
20121 Kapsuser
KES220000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an accomplished and visionary Senior Hospitality Operations Director to lead and elevate their service offerings. This is a fully remote role dedicated to setting the strategic direction for hospitality operations, ensuring exceptional guest experiences, and optimizing operational efficiency across all facets of the business. The ideal candidate will possess extensive experience in high-level hospitality management, a profound understanding of service standards, and a proven ability to manage and develop large teams. You will be responsible for overseeing all operational departments, including food and beverage, accommodation, events, and guest services, ensuring they meet and exceed brand standards. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling costs, and driving revenue generation. You will be instrumental in creating and maintaining a culture of service excellence, fostering employee engagement, and ensuring guest satisfaction through innovative approaches. A critical aspect of this role involves strategic planning for service delivery, performance management, and the continuous improvement of guest experiences. You will also be involved in staff recruitment, training, and development, ensuring a highly skilled and motivated workforce. Strong leadership, decision-making, and problem-solving skills are essential, along with a keen eye for detail and a commitment to upholding the highest standards of quality and service. This role offers a unique opportunity to shape the future of hospitality operations in a remote leadership capacity. The target location for this role is **Naivasha, Nakuru, KE**, though it is entirely remote.
Key Responsibilities:
Key Responsibilities:
- Oversee and direct all hospitality operations, ensuring seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and optimize profitability.
- Set and maintain high standards for service quality across all guest touchpoints.
- Lead, mentor, and develop a diverse team of hospitality professionals.
- Drive innovation in service offerings and operational efficiency.
- Oversee food and beverage, accommodation, events, and customer service departments.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and execute strategies for staff recruitment, training, and performance management.
- Analyze operational performance data and implement corrective actions as needed.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in senior-level hospitality operations management.
- Proven experience in managing multiple departments or properties.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management abilities.
- Demonstrated ability to drive service excellence and customer satisfaction.
- Proficiency in hospitality management software and systems.
- Strategic thinker with strong problem-solving capabilities.
- Ability to lead and inspire a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Manager
00700 Kapsuser
KES100000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable hospitality group, is seeking an experienced and proactive Remote Hospitality Operations Manager. This position is fully remote, offering a unique opportunity to oversee and optimize operational efficiency for various hospitality venues without the need for physical presence at a specific site. The ideal candidate will possess a strong background in hotel or restaurant management, excellent leadership skills, and a proven ability to drive operational excellence through remote management strategies. You will be responsible for ensuring high standards of service, guest satisfaction, and profitability.
Key Responsibilities:
Qualifications:
This is a fully remote role for a seasoned hospitality professional looking to leverage their expertise in managing operations from afar, ensuring exceptional service and operational success.
Key Responsibilities:
- Overseeing daily operations of assigned hospitality properties from a remote location.
- Developing and implementing operational policies and procedures to enhance efficiency and guest experience.
- Managing staff performance and providing guidance and training remotely.
- Monitoring key performance indicators (KPIs) such as occupancy rates, revenue, guest satisfaction scores, and cost management.
- Ensuring compliance with health, safety, and sanitation regulations across all managed properties.
- Collaborating with department heads (e.g., F&B, Housekeeping, Front Desk) to ensure seamless service delivery.
- Managing budgets, controlling costs, and identifying opportunities for revenue enhancement.
- Responding to and resolving guest feedback and complaints promptly and effectively.
- Implementing quality control measures to maintain high service standards.
- Utilizing technology and reporting systems to monitor operations and make data-driven decisions.
- Coordinating with local management teams to ensure effective on-site execution of strategies.
- Identifying operational challenges and developing proactive solutions.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management, with a strong understanding of hotel or restaurant operations.
- Proven experience in managing teams and driving performance, preferably in a remote or distributed capacity.
- Excellent understanding of hospitality KPIs, financial management, and cost control principles.
- Strong knowledge of guest service standards and best practices.
- Proficiency in using property management systems (PMS) and other hospitality software.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to work autonomously, manage multiple priorities, and maintain a high level of productivity in a remote setting.
- Adaptability and the ability to thrive in a dynamic and fast-paced environment.
- A commitment to delivering outstanding guest experiences.
This is a fully remote role for a seasoned hospitality professional looking to leverage their expertise in managing operations from afar, ensuring exceptional service and operational success.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hospitality Operations Director
20200 Kapsuser
KES310000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a highly experienced Senior Hospitality Operations Director for a challenging and rewarding fully remote role. In this position, you will be responsible for overseeing and enhancing the operational excellence of our client's diverse hospitality ventures. You will develop and implement strategic plans to improve guest experiences, drive revenue growth, and optimize operational efficiency across all service areas. This role requires a deep understanding of hospitality management, including front-of-house operations, F&B management, revenue management, and customer service standards. You will lead and mentor operational teams, ensuring high standards of service delivery and employee engagement. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven ability to manage complex operations and budgets. Experience with property management systems (PMS) and other hospitality technology is crucial. You will be instrumental in developing and executing marketing initiatives and ensuring compliance with health, safety, and sanitation regulations. We are looking for a visionary leader who can contribute to the continued success and growth of our client’s hospitality portfolio, driving innovation and excellence in a remote-work setting. Your expertise will be vital in shaping memorable guest experiences and achieving significant business outcomes.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Operations Manager
20200 Kapsuser
KES90000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Remote Hospitality Operations Manager to oversee various aspects of their hospitality services from a remote setting. This role is crucial for ensuring the smooth, efficient, and high-quality delivery of guest experiences and operational functions across multiple properties or service areas. You will be responsible for developing and implementing operational strategies, managing budgets, and optimizing resource allocation. Key duties include setting service standards, monitoring performance metrics, and identifying areas for improvement in guest satisfaction and operational efficiency. You will work closely with on-site teams, providing guidance and support remotely through regular virtual meetings and communication channels. This position requires a strong understanding of hospitality management principles, including front desk operations, food and beverage management, housekeeping standards, and event coordination. You will also be involved in staff training and development, ensuring teams are well-equipped to deliver exceptional service, even when managed remotely. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a proven ability to manage complex operations from a distance. This is a fully remote position, requiring self-discipline, strong organizational skills, and the ability to foster a positive team environment virtually. You will leverage technology to streamline processes, track performance, and maintain effective communication with all stakeholders. This is an excellent opportunity for a seasoned hospitality professional looking to leverage their expertise in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Develop and implement operational policies and procedures for hospitality services.
- Manage operational budgets and control expenses effectively.
- Monitor key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
- Provide remote guidance and support to on-site operational teams.
- Ensure adherence to quality standards and service excellence.
- Coordinate with various departments to optimize guest experiences.
- Implement training programs and initiatives for staff development.
- Analyze operational data to identify trends and areas for improvement.
- Manage vendor relationships and procurement processes.
- Respond to and resolve operational issues promptly and effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality operations management.
- Demonstrated experience in managing teams and operations remotely.
- Strong knowledge of hospitality industry best practices and trends.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and virtual collaboration tools.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and work independently in a remote environment.
- Budgeting and financial management skills.
This advertiser has chosen not to accept applicants from your region.
8
Remote Hospitality Operations Manager
20100 Moiben
KES85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Hospitality Operations Manager to lead their remote operations. This is a fully remote position, offering the flexibility to manage and optimize hospitality services from anywhere. The ideal candidate will have a comprehensive understanding of hotel and restaurant management, guest services, and operational efficiency. You will be responsible for developing and implementing operational strategies, ensuring high standards of guest satisfaction, managing staff, and overseeing the financial performance of the hospitality ventures. Your expertise in service delivery and operational management will be critical in driving success for our client. Key responsibilities include:
- Overseeing the day-to-day operations of hospitality facilities, ensuring smooth and efficient service delivery.
- Developing and implementing operational policies and procedures to enhance guest experience and operational efficiency.
- Managing and leading a remote team of hospitality staff, including hiring, training, and performance management.
- Ensuring high standards of cleanliness, maintenance, and guest service across all facilities.
- Monitoring and managing operational budgets, controlling costs, and optimizing profitability.
- Developing and implementing strategies to increase revenue and guest satisfaction.
- Handling guest feedback and resolving complaints to ensure guest loyalty.
- Maintaining strong relationships with suppliers and vendors.
- Ensuring compliance with health, safety, and hygiene regulations.
- Conducting regular operational reviews and implementing improvement plans.
- Analyzing operational data to identify trends and opportunities for growth.
- Collaborating with marketing and sales teams to drive business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hospitality management, with at least 3 years in an operational management role.
- Proven track record of successfully managing hotel or restaurant operations.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software.
- Ability to effectively manage and motivate a remote team.
- Strong problem-solving and decision-making abilities.
- Customer-focused with a passion for delivering exceptional service.
- Adaptability and ability to thrive in a fast-paced, dynamic environment.
- Experience in remote team management is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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