88 Hospitality jobs in Eldoret
Customer Service Representative
20200 Kapsuser
KES55000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their growing team. This role involves providing exceptional support to customers through various channels, including phone, email, and chat. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a strong problem-solving aptitude. You will be trained on our client's products and services to effectively assist customers and guide them through solutions. This position requires strong organizational skills to manage customer interactions efficiently and accurately document all communications.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services, guiding customers to the best solutions.
- Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Meet and exceed individual and team performance targets for customer satisfaction and resolution rates.
- Collaborate with team members to share best practices and support a positive team environment.
- Proactively seek solutions to customer problems and follow up to ensure resolution.
- Stay updated on product knowledge and service offerings.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with computers and common software applications, including CRM systems.
- A passion for helping customers and a friendly, approachable demeanor.
- Ability to work effectively in a team and independently.
- Strong organizational and time management skills.
- Flexibility to work various shifts, as required.
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0
Customer Service Team Lead
20500 Kapsuser
KES70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable financial services provider, is seeking a dynamic and experienced Customer Service Team Lead to manage and mentor a team of customer service representatives. This is a hands-on leadership role based in our branch, focusing on delivering exceptional customer experiences and ensuring operational efficiency.
As a Team Lead, you will be responsible for guiding your team, setting performance standards, and ensuring all customer inquiries and issues are resolved promptly and effectively. You will serve as a point of escalation for complex customer issues, providing solutions and feedback to enhance service delivery. Your leadership will inspire your team to meet and exceed service level agreements and contribute to a positive and supportive team environment.
Key Responsibilities:
Qualifications:
As a Team Lead, you will be responsible for guiding your team, setting performance standards, and ensuring all customer inquiries and issues are resolved promptly and effectively. You will serve as a point of escalation for complex customer issues, providing solutions and feedback to enhance service delivery. Your leadership will inspire your team to meet and exceed service level agreements and contribute to a positive and supportive team environment.
Key Responsibilities:
- Supervise, coach, and motivate a team of customer service representatives to achieve performance goals.
- Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer complaints and complex inquiries, resolving them efficiently and professionally.
- Develop and implement training programs to enhance team skills and product knowledge.
- Conduct regular team meetings to discuss performance, share updates, and provide feedback.
- Ensure adherence to company policies and procedures, as well as regulatory requirements.
- Identify opportunities for process improvement to enhance customer service operations.
- Collaborate with other departments to ensure a seamless customer experience.
- Schedule team shifts and manage daily operations to ensure adequate coverage.
- Foster a positive and collaborative team culture.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer service platforms.
- Ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office Suite.
- Experience in the financial services industry is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Service Specialist
20200 Kapsuser
KES65000 Monthly
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for dedicated and articulate Remote Customer Service Specialists to join their expanding operations. In this fully remote role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries via phone, email, and chat. You will handle a wide range of customer issues, from product information and troubleshooting to order processing and complaint resolution. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine passion for helping others. You will need to be proficient in using various communication tools and CRM software, with the ability to learn new systems quickly. This role requires a high degree of self-discipline, organization, and time management to effectively manage your workload from a home office environment. Responsibilities include actively listening to customer needs, providing accurate and timely information, escalating complex issues to appropriate departments, and documenting all customer interactions. You will also contribute to improving customer service processes by providing feedback and identifying trends. A strong internet connection and a dedicated, quiet workspace are essential for success in this position. We value individuals who are proactive, empathetic, and committed to delivering a superior customer experience. This is an opportunity to build a rewarding career in customer service without the need for daily commuting, allowing for greater flexibility and work-life balance. You will be part of a supportive team that fosters collaboration and professional growth, all while working remotely. If you are a problem-solver with a positive attitude and a desire to excel in a customer-facing role from the comfort of your home, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Operations Manager
20200 Kapsuser
KES170000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and adept Senior Hospitality Operations Manager to remotely oversee and optimize their catering and hospitality services. This role requires a comprehensive understanding of food and beverage operations, event management, customer service excellence, and staff supervision. You will be instrumental in ensuring the highest standards of service delivery, operational efficiency, and client satisfaction across various hospitality engagements. Your leadership will guide remote teams in delivering exceptional experiences, managing budgets, and upholding brand reputation.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance service quality, efficiency, and profitability in catering and hospitality services.
- Oversee all aspects of event execution, from menu planning and vendor management to on-site coordination and post-event follow-up.
- Manage and train hospitality staff, fostering a culture of excellence, teamwork, and customer-centricity.
- Ensure strict adherence to health, safety, and hygiene standards across all operations.
- Develop and manage budgets for catering and hospitality services, controlling costs and maximizing revenue.
- Cultivate strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Source and manage relationships with suppliers and vendors, negotiating favorable terms.
- Monitor industry trends and best practices to continually improve service offerings.
- Handle customer feedback and resolve any issues promptly and professionally.
- Conduct regular operational reviews and implement improvements as needed.
- Ensure seamless coordination between kitchen, service, and front-of-house teams.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7+ years of progressive experience in hospitality and catering operations management.
- Proven track record of successfully managing high-volume catering and hospitality services.
- Strong understanding of food and beverage operations, event planning, and customer service principles.
- Excellent leadership, communication, and interpersonal skills, essential for managing remote teams and client relations.
- Proficiency in financial management, budgeting, and cost control within the hospitality sector.
- Ability to problem-solve effectively and make sound decisions under pressure.
- Knowledge of health and safety regulations in the food service industry.
- Experience with inventory management and procurement processes.
- Strong organizational and multitasking abilities.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Operations Consultant
20200 Kapsuser
KES190000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a seasoned Senior Hospitality Operations Consultant to provide expert guidance and strategic solutions. This is a fully remote role, offering flexibility to leverage your extensive industry knowledge and advise clients on enhancing their operational efficiency and guest experiences. You will be instrumental in analyzing hospitality operations, identifying areas for improvement, and developing tailored strategies to elevate service standards, optimize revenue, and ensure operational excellence. Key responsibilities include conducting comprehensive assessments of hotel, restaurant, and event management operations, developing customized recommendations for service delivery, staff training, and process optimization. You will advise on cost control measures, implement best practices in guest relations, and guide clients through operational challenges. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, complemented by significant experience in senior management roles within the hospitality industry. A proven track record of successfully transforming operations, improving profitability, and enhancing customer satisfaction is essential. Strong analytical, problem-solving, and communication skills are required to effectively diagnose issues and present actionable solutions to diverse stakeholders. As a remote consultant, you must be a highly independent, self-directed professional with excellent client management and interpersonal skills, capable of building rapport and trust with clients remotely. This is an exceptional opportunity to utilize your deep industry expertise to impact multiple hospitality businesses, driving positive change and fostering innovation, all within a flexible, fully remote working setup. Your strategic insights will be invaluable in shaping the success of our client's portfolio.
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4
Remote Hospitality Experience Curator
50101 Kapsuser
KES90000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an innovative and guest-focused Remote Hospitality Experience Curator to design and elevate unique experiences for travelers. This is a fully remote position, allowing you to shape unforgettable journeys from the comfort of your home. You will be instrumental in developing bespoke itineraries, identifying unique local attractions, and crafting exceptional guest services that redefine hospitality. This role requires a deep understanding of the tourism landscape, a passion for cultural immersion, and a keen eye for detail to ensure every guest's stay is extraordinary.
Key Responsibilities:
Key Responsibilities:
- Design and curate personalized travel experiences and itineraries based on client preferences and emerging travel trends.
- Research and identify unique, high-quality local vendors, attractions, and activities to enhance guest stays.
- Develop and maintain strong relationships with hotels, tour operators, and experience providers.
- Create compelling content and detailed guides for guests, highlighting local culture, dining, and hidden gems.
- Provide exceptional remote customer support and concierge services to guests throughout their travel journey.
- Analyze guest feedback and market trends to continuously improve service offerings and experience design.
- Collaborate with marketing teams to develop engaging promotional materials for unique travel packages.
- Manage booking processes and ensure seamless coordination between guests and service providers.
- Stay updated on global travel regulations, safety protocols, and sustainability practices in tourism.
- Proactively identify opportunities to add value and create memorable moments for each traveler.
- Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, or equivalent practical experience.
- Demonstrable experience in travel planning, itinerary development, or luxury hospitality.
- Exceptional knowledge of diverse travel destinations and a passion for creating authentic cultural experiences.
- Outstanding communication, negotiation, and interpersonal skills.
- Proficiency in CRM systems and travel booking platforms.
- Creative mindset with a strong ability to think outside the box and anticipate guest needs.
- Ability to work independently and manage time effectively in a remote setting.
- Fluency in English and at least one other major international language is a plus.
- A genuine commitment to delivering unparalleled guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hospitality Operations Strategist
30500 Kapsuser
KES390000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leader in the hospitality and tourism sector, is seeking an experienced Senior Hospitality Operations Strategist to join their entirely remote team. This role is crucial for optimizing operational efficiency, enhancing guest experiences, and driving revenue growth across various hospitality ventures. The ideal candidate will possess a deep understanding of hotel and tourism operations, market trends, and the ability to develop innovative strategies that can be implemented across diverse geographical locations. You will work closely with property management, marketing, and finance teams to ensure seamless execution and adherence to quality standards.
Responsibilities:
Responsibilities:
- Analyze current hospitality operations to identify areas for improvement in efficiency, service quality, and profitability.
- Develop and implement strategic operational plans, including pre-opening strategies for new properties and revamping existing ones.
- Research and recommend the adoption of new technologies and best practices within the hospitality industry.
- Create and refine standard operating procedures (SOPs) for all aspects of hotel and guest services.
- Develop and manage operational budgets, ensuring cost control and maximizing ROI.
- Collaborate with marketing and sales teams to align operational strategies with commercial objectives.
- Conduct market research and competitive analysis to identify opportunities for differentiation and growth.
- Develop training programs and materials for remote and on-site staff to ensure consistent service delivery.
- Monitor key performance indicators (KPIs) related to guest satisfaction, operational costs, and revenue generation.
- Provide strategic guidance and support to property management teams.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is preferred.
- Minimum of 7 years of progressive experience in hotel or hospitality operations management, with a strong strategic component.
- Proven track record in developing and implementing successful operational strategies that drive profitability and guest satisfaction.
- In-depth knowledge of the global hospitality and tourism market.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Strong communication, presentation, and interpersonal skills, with the ability to influence stakeholders remotely.
- Experience with property management systems (PMS) and other relevant hospitality technology.
- Ability to work independently and manage multiple projects simultaneously in a remote setting.
- Understanding of financial management and budgeting in the hospitality sector.
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6
Senior Hospitality Operations Manager
40100 Kapsuser
KES250000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to lead and optimize our remote hospitality services. This is a fully remote position, offering a unique opportunity to shape the future of our guest experiences from anywhere. You will be responsible for overseeing all aspects of our hospitality operations, ensuring exceptional service delivery, driving efficiency, and maintaining brand standards across our distributed network. Your expertise in strategic planning, team leadership, and customer satisfaction will be crucial to success.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Manage and motivate a geographically dispersed team of hospitality professionals.
- Oversee budget planning, financial performance analysis, and cost control measures for the hospitality division.
- Establish and enforce operational policies, procedures, and quality assurance standards.
- Lead the integration of new technologies and systems to improve operational efficiency and guest engagement.
- Analyze performance metrics and provide regular reports to senior management on key operational indicators.
- Collaborate with marketing and sales teams to align operational capabilities with business objectives.
- Ensure compliance with all relevant health, safety, and regulatory requirements.
- Foster a culture of continuous improvement and innovation within the hospitality team.
- Manage vendor relationships and procurement processes for hospitality supplies and services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7-10 years of progressive experience in hospitality management, with a proven track record in operations leadership.
- Demonstrated experience in managing remote teams and distributed operations.
- Strong understanding of hospitality industry trends, best practices, and emerging technologies.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in financial management, budgeting, and performance analysis.
- Ability to work independently and make sound decisions in a remote environment.
- Excellent problem-solving and analytical skills.
- Experience with property management systems (PMS) and other relevant hospitality software.
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7
Lead Hospitality Operations Consultant
20200 Kapsuser
KES450000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a leading force in the hospitality industry, seeking a highly experienced Lead Hospitality Operations Consultant to join their remote advisory team. This pivotal role involves providing expert guidance and strategic solutions to enhance the operational efficiency and guest satisfaction of various hospitality establishments. You will be instrumental in developing bespoke operational plans, from front-of-house to back-of-house, ensuring seamless service delivery and profitability. Key responsibilities include conducting in-depth operational audits, identifying areas for improvement, and implementing best practices in areas such as service standards, staff training, inventory management, and cost control. You will also be responsible for developing and delivering training programs for hospitality staff, ensuring adherence to quality standards and fostering a culture of excellence. A significant part of this role involves advising on strategic initiatives, such as menu engineering, revenue management, and customer experience enhancement. You will collaborate with hotel managers, executive chefs, and other stakeholders to translate strategic goals into actionable operational plans. The ideal candidate will possess a deep understanding of hotel and restaurant operations, with a proven ability to drive positive change and measurable results. Strong analytical, problem-solving, and project management skills are essential. This is a fully remote position, offering the flexibility to work from anywhere while contributing to high-impact projects within the vibrant hospitality and tourism sector. Excellent communication, negotiation, and presentation skills are required to effectively engage with clients and present recommendations. You will also be expected to stay updated on industry trends, new technologies, and emerging best practices in hospitality management to provide cutting-edge advice. This role demands a proactive, self-starter attitude, with the ability to manage multiple projects simultaneously and deliver exceptional outcomes. The opportunity to shape the future of hospitality businesses remotely makes this a unique and rewarding position. The consultancy work will support businesses often located around **Kericho, Kericho, KE**.
This advertiser has chosen not to accept applicants from your region.
8
Remote Hospitality Operations Manager
20200 Kapsuser
KES85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and strategic Remote Hospitality Operations Manager to oversee and optimize their hospitality and tourism-related services. This is a fully remote position, offering a unique opportunity to leverage your expertise in operational management, guest services, and strategic planning without being tied to a physical location. You will be responsible for developing and implementing operational strategies, ensuring high standards of service delivery, managing budgets, and driving revenue growth. The ideal candidate will have a deep understanding of the hospitality industry, exceptional leadership capabilities, and a proven ability to manage diverse teams and projects remotely. You will play a crucial role in enhancing guest experiences and ensuring the seamless operation of our client's ventures.
Key Responsibilities:
Key Responsibilities:
- Develop and implement efficient operational policies and procedures for hospitality and tourism services.
- Oversee day-to-day operations, ensuring exceptional guest satisfaction and service quality.
- Manage operational budgets, cost control, and financial performance for assigned areas.
- Lead, motivate, and manage remote operational teams, fostering a culture of excellence.
- Identify and implement strategies to enhance guest experiences and loyalty programs.
- Monitor industry trends and competitor activities to identify opportunities for improvement and innovation.
- Collaborate with marketing and sales teams to drive bookings and revenue growth.
- Ensure compliance with all health, safety, and regulatory standards.
- Develop and manage relationships with key suppliers and service providers.
- Analyze operational data to identify areas for efficiency improvements and cost savings.
- Oversee the implementation of new technologies and systems to streamline operations.
- Develop and deliver training programs for operational staff.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage crisis situations and implement effective resolution strategies.
- Contribute to the overall strategic planning and development of the hospitality business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 5-7 years of progressive experience in hospitality operations management.
- Proven track record in driving operational efficiency and guest satisfaction.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent understanding of the tourism and hospitality industry landscape.
- Proficiency in financial management, budgeting, and cost control.
- Strong analytical and problem-solving skills.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to adapt to a dynamic, remote work environment and manage multiple priorities.
- Familiarity with property management systems (PMS) and other hospitality technologies.
This advertiser has chosen not to accept applicants from your region.
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