176 Guest Services jobs in Kenya
Guest Services Coordinator
10101 Nyeri Town
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dynamic and customer-focused Guest Services Coordinator to join their team in **Nyeri, Nyeri, KE**. This hybrid role will involve both on-site guest interaction and remote administrative duties, ensuring a seamless and memorable experience for all visitors. You will be the first point of contact for guests, handling inquiries, managing reservations, and coordinating various guest services. Responsibilities include responding to guest requests promptly and courteously, resolving any issues or complaints efficiently, and maintaining a high level of professionalism at all times. You will also be responsible for managing front desk operations, including check-in and check-out processes, and ensuring accurate record-keeping. In your remote capacity, you will assist with administrative tasks, update guest databases, and support the management team with reports and scheduling. The ideal candidate possesses excellent communication and interpersonal skills, with a passion for delivering outstanding customer service. Previous experience in a similar role within the hospitality industry is highly desirable. You should be proficient in using hotel management software and possess strong organizational abilities. A proactive attitude and the ability to multitask in a fast-paced environment are essential. You will work closely with housekeeping, maintenance, and food and beverage departments to ensure all guest needs are met. This role offers a fantastic opportunity to grow within the hospitality sector and contribute to the success of a reputable establishment.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
20100 Mumbuni
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality establishment, is looking for a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and front-desk operations. This role is crucial in ensuring a seamless and memorable experience for all visitors. You will be responsible for leading a team of front desk agents, concierges, and bell staff, providing them with training, guidance, and motivation to deliver exceptional service. Your primary goal will be to uphold the company's high standards of hospitality and guest satisfaction.
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
- Manage front desk operations and ensure smooth guest check-in/check-out process.
- Lead, train, and motivate the guest services team.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and identify areas for service improvement.
- Ensure the cleanliness and presentation of the lobby and reception areas.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Manage room inventory and reservations effectively.
- Prepare daily reports on front office operations.
- Maintain a high level of product knowledge and local information to assist guests.
- Proven experience as a Front Office Manager or Guest Services Manager in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with hotel management software (PMS).
- Customer-centric approach with a passion for service excellence.
- Ability to work flexible hours, including weekends and holidays.
- A diploma or degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
20100 Nyeri Town
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to oversee operations in **Nyeri, Nyeri, KE**. This role is integral to ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the front desk operations, supervising guest services staff, handling guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will have a strong background in hospitality management, outstanding leadership qualities, and a passion for delivering superior customer service. You will work closely with other departments, including housekeeping, F&B, and operations, to ensure seamless coordination and guest satisfaction. Key responsibilities include training and developing staff, managing reservations and check-in/check-out processes, resolving guest issues promptly and professionally, and implementing initiatives to enhance the overall guest journey. You will also be responsible for monitoring guest feedback and implementing improvements based on reviews and surveys. This position requires excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. Join a team committed to excellence and contribute to the reputation of a leading hospitality provider.
This advertiser has chosen not to accept applicants from your region.
2
Remote Hospitality Guest Services Manager
40100 Kisumu
KES80000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a polished and service-oriented Remote Hospitality Guest Services Manager to elevate the guest experience through exceptional remote support and coordination. This fully remote position allows you to manage guest relations and operational aspects of hospitality services from anywhere. You will be responsible for ensuring seamless communication, resolving guest inquiries, and coordinating with on-site teams to deliver outstanding service.
Key Responsibilities:
Key Responsibilities:
- Managing guest communications across multiple platforms, including phone, email, and chat, ensuring timely and professional responses.
- Addressing and resolving guest issues, complaints, and requests promptly and efficiently.
- Coordinating with front desk, housekeeping, and F&B departments to ensure guest satisfaction.
- Developing and implementing standard operating procedures for guest services to maintain consistency and quality.
- Training and mentoring remote guest service representatives, fostering a customer-centric culture.
- Monitoring guest feedback and online reviews, identifying areas for improvement.
- Assisting with booking management, reservations, and special requests.
- Collaborating with marketing teams to promote special offers and enhance guest loyalty programs.
- Ensuring all guest interactions reflect the brand's high standards of service.
- Analyzing guest service data to identify trends and implement service enhancements.
- Managing relationships with third-party booking platforms and travel agencies.
This advertiser has chosen not to accept applicants from your region.
3
Remote Hospitality Guest Services Manager
30500 Kitale, Rift Valley
KES110000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hotel group known for its exceptional guest experiences, is searching for an experienced and customer-focused Remote Hospitality Guest Services Manager. This fully remote position is ideal for a seasoned professional who can remotely oversee and enhance the guest experience across multiple properties, with a particular focus on operations associated with **Kitale, Trans-Nzoia, KE**. Your core responsibility will be to ensure that every guest receives outstanding service, from booking inquiries to post-stay feedback. You will manage the guest services team, providing guidance and training on service standards, complaint resolution, and upselling techniques. This involves developing and implementing protocols for check-in/check-out, concierge services, and in-room amenities, ensuring consistency and quality across all touchpoints. You will analyze guest feedback, identify trends, and implement service improvement initiatives to boost guest satisfaction and loyalty. Your role will also involve coordinating with various hotel departments, including housekeeping, food and beverage, and maintenance, to ensure a seamless guest experience. Budget management for guest services operations and monitoring performance metrics are also key aspects of this role. The ideal candidate will possess a degree in Hospitality Management or a related field, with a minimum of 5 years of experience in hotel operations, preferably in guest services or front office management. Exceptional interpersonal and communication skills, a passion for service excellence, and a proven ability to resolve guest issues effectively are essential. Experience with hotel management software (PMS) and a proactive approach to anticipating guest needs are highly valued. Join our client and contribute to creating memorable stays for guests, leveraging your remote management expertise.
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality and Guest Services Coordinator
40100 Mumbuni
KES60000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality provider, is seeking a highly organized and customer-focused Remote Hospitality and Guest Services Coordinator. This fully remote position requires a proactive individual to manage guest relations, coordinate services, and ensure an exceptional experience for clients across various locations. You will be instrumental in handling inquiries, making reservations, managing feedback, and liaising with on-site teams to guarantee seamless operations. This role offers the flexibility to work from anywhere in Kenya.
Responsibilities:
Responsibilities:
- Manage all incoming guest inquiries via phone, email, and online platforms.
- Coordinate booking and reservation processes, ensuring accuracy and efficiency.
- Liaise with on-site hotel staff, tour operators, and event planners to confirm arrangements and special requests.
- Address guest concerns and resolve issues promptly and professionally to maintain high satisfaction levels.
- Collect and analyze guest feedback to identify areas for service improvement.
- Prepare and distribute pre-arrival information and post-stay follow-ups.
- Maintain and update guest databases and reservation records.
- Assist with the planning and execution of special events and promotions.
- Ensure compliance with all company policies and service standards.
- Previous experience in hospitality, tourism, or customer-facing roles is essential.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in reservation management systems and GDS is a plus.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and a calm demeanor under pressure.
- Familiarity with the Kenyan hospitality industry is advantageous.
- Must have a reliable internet connection and a suitable remote work setup.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager - Front Office and Guest Services
20300 Moiben
KES130000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a highly regarded hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee front office operations and guest services in **Garissa, Garissa, KE**. This role is essential for ensuring exceptional guest experiences and smooth daily operations. You will be responsible for managing the front desk, concierge services, and guest relations teams, setting high standards for service quality and efficiency. Key responsibilities include staff scheduling, training and development, managing guest feedback, and resolving service issues promptly. You will also oversee check-in/check-out processes, manage room inventory, and ensure seamless communication between departments. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a passion for delivering outstanding customer service. Proven ability to motivate teams and drive operational excellence is crucial. This position offers a fantastic opportunity to lead and make a significant impact in a vibrant hospitality environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of the front desk, reservations, and guest services.
- Manage and train front office staff, ensuring adherence to service standards.
- Implement and monitor quality assurance for all guest interactions.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Develop and manage staff schedules to ensure adequate coverage.
- Ensure efficient room inventory management and check-in/check-out procedures.
- Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless service.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Manage the front office budget and control operational costs.
- Maintain a welcoming and professional atmosphere for all guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or a similar guest services leadership role.
- Proven experience in managing and developing front desk teams.
- Excellent customer service and interpersonal skills.
- Strong understanding of hotel operations and management systems (PMS).
- Proficiency in MS Office and hotel management software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong leadership and motivational skills.
- A passion for the hospitality industry and delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Guest services Jobs in Kenya !
6
Guest Relations Manager
20100 Mwembe
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality establishment in Nakuru, is looking for an experienced and charismatic Guest Relations Manager. This role is crucial in ensuring an exceptional guest experience from arrival to departure, fostering loyalty and enhancing the property's reputation. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints with professionalism and efficiency, and implementing service standards to meet and exceed guest expectations. Key duties include training and motivating the guest services team, developing and executing guest satisfaction initiatives, building strong relationships with regular guests, and coordinating with various departments (e.g., housekeeping, F&B) to ensure seamless service delivery. The ideal candidate will have a proven background in hospitality management, with at least 5 years of experience in guest-facing roles, preferably in a supervisory or management capacity. A diploma or degree in Hotel Management, Tourism, or a related field is advantageous. Exceptional interpersonal, communication, and problem-solving skills are a must. You should be adept at handling challenging situations with grace and composure. A strong understanding of hotel operations and customer service principles is essential. Fluency in English and Swahili is required, with additional language skills being a plus. This position requires a flexible schedule, including weekends and public holidays, reflecting the nature of the hospitality industry. You will be expected to be on-site to lead the team and interact directly with guests, with some flexibility for remote administrative tasks. We are seeking a passionate individual dedicated to creating memorable experiences for every guest.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
20117 Mwembe
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality establishment, is seeking a dedicated and charismatic Guest Relations Manager to enhance the guest experience. This role requires a hybrid working arrangement, blending remote coordination with on-site guest interaction. You will be the primary point of contact for guests, ensuring their needs are met with exceptional service and professionalism. Responsibilities include managing guest inquiries and feedback, resolving complaints promptly and efficiently, and proactively identifying opportunities to exceed guest expectations. You will also oversee the guest services team, providing training and guidance to maintain high standards of service. The ideal candidate will have a natural flair for customer service, outstanding communication skills, and a passion for the hospitality industry. Experience in a similar role within the hospitality or tourism sector is crucial. A diploma or degree in Hospitality Management or a related field is advantageous. You should be adept at using customer relationship management (CRM) systems and possess strong problem-solving abilities. Our client values a positive attitude, attention to detail, and the ability to create memorable experiences for every guest. This role demands flexibility, excellent interpersonal skills, and a commitment to delivering unparalleled guest satisfaction. If you are an outgoing individual with a proven ability to foster positive guest relationships and excel in a dynamic, customer-focused environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
40100 Kisumu
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Guest Relations Manager to join their fully remote hospitality team. In this pivotal role, you will be responsible for enhancing the guest experience across various digital platforms and virtual interactions. You will lead initiatives to ensure exceptional service delivery, fostering guest loyalty and satisfaction through personalized communication and proactive problem-solving. This is a fantastic opportunity to shape the guest journey in the digital age of hospitality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty through remote channels.
- Manage and respond to guest inquiries, feedback, and complaints received via email, social media, and other digital platforms in a timely and professional manner.
- Coordinate with internal teams (e.g., operations, marketing) to ensure seamless guest experiences.
- Create and maintain guest profiles, tracking preferences and past interactions to offer personalized service.
- Monitor online reviews and social media mentions, responding appropriately and escalating issues as needed.
- Organize and oversee virtual guest engagement activities and promotions.
- Analyze guest feedback data to identify trends and areas for improvement.
- Train and mentor remote guest service representatives.
- Ensure adherence to brand standards and service quality metrics.
- Contribute to the development of new service offerings tailored for a remote-first guest interaction model.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 3+ years of experience in hospitality management, customer service, or guest relations, with a proven track record in customer-facing roles.
- Experience managing customer interactions through digital channels (email, social media, chat).
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for providing outstanding customer service.
- Experience in the tourism sector is a plus.
This advertiser has chosen not to accept applicants from your region.
9