39 Glovo jobs in Kenya
Service Delivery Manager
KES900000 - KES1200000 Y
Influx
Posted today
Job Viewed
Job Description
Kenya
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.
This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.
Requirements
- 3+ years in a client-facing or customer-service management role.
- 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
- Prior experience working in a B2B environment
- Strong leadership, communication, and negotiation skills.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Strategic thinker with experience in growth planning and service alignment.
- Skilled in change management and driving process adoption.
- Culturally competent with strong cross-cultural communication skills.
- Proficient in Google Suite, Slack, and general computer usage.
- Experience in e-commerce or BPO is a bonus.
- Bachelor's degree in Business, Communications, or a related field.
Internet and Device Requirements:
- Reliable internet connection
- System: Windows 11 / 32-bit Operation system.
- RAM 8GB or more
- Processors - Intel Core i5 or up.
- Laptop (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
What We Bring to The Table:
- A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
- Career development opportunities in a fast-growing, global company.
- A supportive and inclusive work environment that values diversity and collaboration.
- The chance to work with leading brands and make a real impact on their customer experience.
How We Operate / Our Values:
- Treat others as you would like to be treated.
- Do what you say you're going to do. Show don't tell.
- Prioritize the listener.
- Focus on the facts.
Ready to Join Us?
If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you
Apply now to join Influx and help us redefine the human experience in online business.
IMPORTANT NOTES:**
Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with
Apply Here
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0
Operations Manager - Remote Service Delivery
90100 Gathiruini
KES400000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing tech-enabled services company, is seeking a highly organized and results-oriented Operations Manager to oversee their remote service delivery operations. This fully remote position is critical to ensuring the efficient and effective functioning of our distributed teams, supporting seamless client service delivery. You will be responsible for developing and implementing operational strategies, managing team performance, optimizing workflows, and maintaining high standards of service quality. The ideal candidate possesses strong leadership abilities, a deep understanding of operational management in a remote context, and a proven capacity to drive efficiency and continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and refine operational strategies and procedures for remote service delivery teams.
- Manage and motivate a remote workforce, setting clear performance expectations, providing regular feedback, and fostering a positive team culture.
- Oversee daily operations, ensuring efficient workflow, resource allocation, and timely completion of service delivery tasks.
- Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify areas for improvement and implementing corrective actions.
- Ensure adherence to quality standards, service level agreements (SLAs), and compliance requirements.
- Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Collaborate with other departments, such as customer support, sales, and IT, to ensure seamless integration and support for service delivery.
- Manage operational budgets and resources effectively.
- Stay abreast of best practices in remote work operations and leverage technology to optimize performance.
- Lead and participate in projects aimed at enhancing operational capabilities and scalability.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, with a significant focus on managing remote teams and distributed operations.
- Proven track record of successfully managing operational workflows and driving efficiency in a service delivery environment.
- Strong understanding of performance management, quality assurance, and process improvement methodologies.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams effectively.
- Proficiency in relevant operational software and collaboration tools (e.g., CRM systems, project management tools, communication platforms).
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work independently, manage multiple priorities, and thrive in a fully remote work setting.
- Experience with budget management and resource optimization.
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager - Remote Service Delivery
20117 Mwembe
KES750000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and expanding service organization, is seeking an experienced Operations Manager to lead and optimize their fully remote service delivery operations. This role is essential for ensuring the efficient and effective execution of services provided by a distributed workforce. You will be responsible for developing and implementing operational strategies, managing team performance, and driving continuous improvement initiatives to enhance client satisfaction and operational efficiency. The ideal candidate will have a strong background in operations management, with a proven ability to manage remote teams and processes. Responsibilities include overseeing daily operations, establishing key performance indicators (KPIs), monitoring service levels, managing resources, and implementing best practices for remote team collaboration and productivity. You will work closely with HR, IT, and other departments to ensure seamless service delivery. As this is a remote-first role, exceptional organizational skills, strong leadership capabilities, and proficiency in virtual communication and collaboration tools are vital. You will foster a positive and productive remote work environment, ensuring clear communication channels and motivating your team. While the original request mentioned **Naivasha, Nakuru, KE** as a reference, this position is entirely remote, offering flexibility in your work location. You will be responsible for identifying and implementing process improvements, managing budgets, and ensuring compliance with company policies and industry standards. A Bachelor's degree in Business Administration, Operations Management, or a related field, coupled with at least 5 years of progressive experience in operations management, preferably with a focus on remote or distributed teams, is required. Strong analytical skills, problem-solving abilities, and a passion for operational excellence are essential for success in this role. This is a great opportunity to shape the operational future of a growing company in a fully remote setting.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager, Remote Service Delivery
80200 Shella
KES480000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and efficient Operations Manager to oversee and optimize remote service delivery operations. This is a crucial fully remote role responsible for ensuring the seamless functioning of our service teams, enhancing productivity, and maintaining high standards of client satisfaction. You will develop, implement, and refine operational strategies, manage remote team performance, and drive process improvements. The ideal candidate will have a strong background in operations management, with a proven ability to lead and motivate distributed teams, manage resources effectively, and solve complex operational challenges. You will be adept at using technology to monitor performance, streamline workflows, and ensure compliance. Exceptional leadership, communication, and problem-solving skills are essential, as is the ability to work autonomously in a remote environment. You will play a key role in shaping the operational framework that supports our client's growth and service excellence. This position offers the opportunity to make a significant impact on operational efficiency and client experience, all within a flexible, remote work structure. Join us to lead and innovate in a dynamic operational landscape.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance service delivery efficiency.
- Manage and monitor the performance of remote operational teams.
- Identify and implement process improvements to optimize workflows and reduce costs.
- Ensure adherence to quality standards and operational policies.
- Oversee resource allocation and workforce management for remote teams.
- Utilize operational data and analytics to drive decision-making.
- Develop and maintain operational documentation and standard operating procedures.
- Foster a culture of continuous improvement and high performance among remote staff.
- Liaise with other departments to ensure seamless service delivery integration.
- Manage vendor relationships related to operational tools and services.
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of experience in operations management, with a focus on remote or distributed teams.
- Proven experience in developing and implementing operational strategies.
- Strong understanding of performance metrics and KPIs for service delivery.
- Excellent leadership, team management, and communication skills.
- Proficiency in operational management software and tools.
- Ability to work independently and make sound decisions in a remote setting.
- Problem-solving and strategic thinking capabilities.
- Experience in customer service or support operations is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager - Remote Service Delivery
00200 Ngong
KES140000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and efficient Operations Manager to oversee and optimize remote service delivery operations. This role is critical in ensuring the smooth and effective functioning of our client's service delivery infrastructure, which operates entirely remotely. You will be responsible for managing daily operations, implementing process improvements, monitoring key performance indicators (KPIs), and leading a team of remote operational staff. Key responsibilities include developing and enforcing operational policies and procedures, managing resource allocation, ensuring high levels of customer satisfaction, and collaborating with other departments to achieve organizational goals. As a remote Operations Manager, you will be proficient in using a variety of digital tools for communication, project management, and performance tracking. The ideal candidate will possess a Bachelor's degree in Business Administration, Operations Management, or a related field, with at least 6 years of experience in operations management, preferably in a remote or distributed team environment. Proven experience in process optimization, performance management, and team leadership is required. Strong analytical, problem-solving, and decision-making skills are essential. Excellent communication, interpersonal, and organizational abilities are crucial for effectively managing a remote workforce and liaising with stakeholders. Experience with CRM systems and operational software is highly desirable. This is an excellent opportunity to lead and innovate within a growing organization, driving operational excellence from a remote location. The role is conceptually linked to Ruiru, Kiambu, KE , but is fully remote.
This advertiser has chosen not to accept applicants from your region.
4
Delivery Driver
Nairobi, Nairobi
KES30000 Y
JIbu Kiambu
Posted today
Job Viewed
Job Description
Company Description
Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.
Role Description
This is a full-time on-site role as a Delivery Driver at Jibu Lavington located along Ngong Road opposite Posta. The Delivery Driver will be responsible for daily delivery tasks, including loading and unloading water bottles, ensuring timely delivery to customers, and maintaining delivery vehicles ( Van and Lorries). The role will also involve interacting with customers and providing excellent customer service.
Working hours : Monday to Saturday from 8.30am to 8.30pm.
Salary : 30,000Ksh
Qualifications
- Van driving license
- Delivery driving experience for over 4 years
- Experience in a delivery company
- Car driving license that encompasses lorries will be an added advantage
- Good time management and organizational skills
- Physical fitness and ability to lift heavy objects
- Knowledge of local area and roads
This advertiser has chosen not to accept applicants from your region.
5
Delivery Driver
Nairobi, Nairobi
KES120000 - KES180000 Y
JIbu Kiambu
Posted today
Job Viewed
Job Description
Company Description
Jibu Ruaka is a water purification organization that provides clean and purified water to different clients within the region of Ruaka.
Role Description
This is a full-time on-site role as a Delivery Driver at Jibu Ruaka located along Limuru Road opposite Club Decimo. The Delivery Driver will be responsible for daily delivery tasks, including loading and unloading water bottles, ensuring timely delivery to customers, and maintaining delivery vehicles ( Van and Lorries). The role will also involve interacting with customers and providing excellent customer service.
Working hours : Monday to Saturday from 8.30am to 8.30pm.
Salary : 30,000Ksh
Qualifications
- Van driving license
- Delivery driving experience for over 4 years
- Experience in a delivery company
- Car driving license that encompasses lorries will be an added advantage
- Good time management and organizational skills
- Physical fitness and ability to lift heavy objects
- Knowledge of local area and roads
This advertiser has chosen not to accept applicants from your region.
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6
Delivery Driver
20100 Mwembe
KES800 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking reliable and experienced Delivery Drivers to join their logistics team. This role involves the timely and safe transportation of goods to various destinations within the designated region. The ideal candidate will possess a valid driver's license, a clean driving record, and excellent knowledge of local routes. You will be responsible for the proper loading and unloading of packages, maintaining vehicle cleanliness, and ensuring customer satisfaction through professional service. This position offers a hybrid work arrangement, allowing for a balance between on-site responsibilities and flexibility.
Responsibilities:
Responsibilities:
- Safely operate a commercial vehicle to transport goods to customers' locations.
- Plan and optimize delivery routes to ensure efficiency and punctuality.
- Load and unload packages, ensuring items are secured and protected during transit.
- Conduct pre-trip and post-trip vehicle inspections to ensure roadworthiness and report any mechanical issues.
- Maintain accurate delivery logs, including mileage, fuel consumption, and delivery confirmations.
- Adhere to all traffic laws, safety regulations, and company policies.
- Provide excellent customer service during deliveries, addressing customer inquiries professionally.
- Maintain cleanliness of the delivery vehicle.
- Report any incidents, accidents, or delivery discrepancies to management immediately.
- Assist with warehouse duties as needed, such as organizing inventory or preparing shipments.
- Represent the company in a professional manner at all times.
- Ensure timely delivery of all assigned packages.
- Valid and clean Class BCE driver's license.
- Minimum of 3 years of professional driving experience, preferably in a delivery or transport role.
- Proven knowledge of local roads and navigation systems.
- Ability to lift and carry packages weighing up to 50 lbs.
- Good communication and interpersonal skills.
- Reliable and punctual with a strong work ethic.
- Ability to work independently and manage time effectively.
- Basic vehicle maintenance knowledge is an advantage.
- Must pass a background check and drug screening.
- Familiarity with handheld delivery devices and scanning equipment.
This advertiser has chosen not to accept applicants from your region.
7
Commercial Delivery Driver
90100 Mangu
KES3000 Daily
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking reliable and professional Commercial Delivery Drivers to join their logistics team. This is a fully remote role, where you will manage your delivery routes and reporting digitally. You will be responsible for the safe and timely transportation of goods to various customer locations. The ideal candidate will have an excellent driving record, a strong work ethic, and a commitment to customer satisfaction. This role offers flexibility and the opportunity to work independently, managing your own schedule within set delivery parameters. Responsibilities:
- Operate commercial vehicles safely and efficiently in accordance with all traffic laws and company policies.
- Load and unload goods, ensuring proper handling and securing of cargo.
- Plan and follow the most efficient delivery routes.
- Communicate with dispatch and customers regarding delivery status and any potential issues.
- Perform pre-trip and post-trip inspections of the vehicle, reporting any defects or maintenance needs.
- Maintain delivery logs and other required documentation accurately.
- Provide excellent customer service during deliveries.
- Adhere to company standards for professionalism and appearance.
- Ensure the cleanliness and upkeep of the delivery vehicle.
- Handle any delivery-related issues or customer complaints professionally.
- Comply with all transportation regulations and company policies.
- Valid Commercial Driver's License (CDL) Class A, B, or C, depending on vehicle type.
- Clean driving record with no major violations.
- Proven experience as a commercial driver.
- Knowledge of local roads and delivery routes.
- Ability to perform physical tasks, including lifting and moving goods.
- Strong time management and organizational skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setup.
- Familiarity with GPS navigation systems.
- Professional demeanor and appearance.
This advertiser has chosen not to accept applicants from your region.
8
Remote Delivery Driver
50100 Kakamega, Western
KES80000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing e-commerce platform, is looking for reliable and efficient Remote Delivery Drivers to join their expanding network. This role is designed for individuals who can manage their own schedules and deliver packages directly to customers' doorsteps. While based in principle for delivery routes, the coordination and management aspects of this role are handled remotely, offering flexibility in how you structure your day.
As a Remote Delivery Driver, you will be responsible for the safe and timely delivery of goods from our client's distribution points to customers within assigned areas. You will utilize a reliable vehicle to transport packages, ensuring they are handled with care and delivered in excellent condition. This position requires excellent time management, a strong sense of responsibility, and a commitment to providing outstanding customer service. Your primary focus will be on efficient route planning and execution.
Key Responsibilities:
As a Remote Delivery Driver, you will be responsible for the safe and timely delivery of goods from our client's distribution points to customers within assigned areas. You will utilize a reliable vehicle to transport packages, ensuring they are handled with care and delivered in excellent condition. This position requires excellent time management, a strong sense of responsibility, and a commitment to providing outstanding customer service. Your primary focus will be on efficient route planning and execution.
Key Responsibilities:
- Pick up packages from designated distribution centers or drop-off points.
- Deliver packages to customers' homes or businesses accurately and efficiently.
- Adhere to strict delivery schedules and timeframes.
- Ensure packages are handled with care and remain in good condition during transit.
- Utilize navigation tools and apps to plan optimal delivery routes.
- Provide excellent customer service during delivery interactions.
- Report any issues, damages, or discrepancies encountered during deliveries.
- Maintain the cleanliness and basic upkeep of your delivery vehicle.
- Follow all traffic laws and safety regulations while driving.
- Communicate effectively with the dispatch and support teams regarding delivery status.
- Complete daily delivery logs and submit them electronically.
- A valid driver's license with a clean driving record.
- Access to a reliable and well-maintained vehicle (car, motorcycle, or van depending on package size).
- A smartphone with data capabilities for navigation and communication.
- Excellent time management and organizational skills.
- Ability to lift and carry packages of various weights.
- Strong sense of responsibility and dependability.
- Good customer service and interpersonal skills.
- Ability to work independently and manage your schedule effectively.
- Familiarity with the local delivery areas is an advantage.
- Previous delivery or courier experience is a plus.
This advertiser has chosen not to accept applicants from your region.
9